Pennyrile Allied Community Services

What Pennyrile Allied Community Services does

Pennyrile Allied Community Services (PACS) is a private non-profit Community Action Agency headquartered in Hopkinsville, Kentucky, that delivers an integrated portfolio of human services across nine counties in Western Kentucky (Caldwell, Christian, Crittenden, Hopkins, Livingston, Lyon, Muhlenberg, Todd, and Trigg). The agency was formed through a July 1, 1974 merger of the Pennyrile Community Action Agency and the Hopkins-Muhlenberg Community Action Agency, both established in 1966, and currently operates with roughly $13 million in annual funding (per its June 30, 2016 audit) and approximately 300 staff delivering programs through local county offices, in-home visits, and a deviated fixed-route plus demand-response public transit fleet. Its core service portfolio comprises Aging Services (homemaking, home-delivered meals, SHIP Medicare counseling, senior centers, and SCSEP job training), Transportation (public transit, individual and group rides, Medicaid non-emergency medical transportation, and veteran transportation), Weatherization (blower-door-tested home energy efficiency upgrades), CSBG-funded community services, Family Preservation in-home intervention for at-risk families across 17 counties of the Pennyrile and Purchase regions, the RSVP senior volunteer placement program (serving 1,800+ households with tax assistance in 2025), and Kynect benefits enrollment via credentialed Kynectors.

The agency is funded primarily through federal pass-through grants (HHS Community Services Block Grant, Corporation for National and Community Service, FTA 5311 and 5339 via KYTC), state appropriations (Kentucky Cabinet for Health and Family Services), local municipal and fiscal court appropriations, and United Way support from the Coalfield and Pennyrile chapters. Direct service revenue from transportation fares ($2 one-way, weekly $8, monthly $25; veteran transport at $1 per mile; intercity to Nashville at $12.50 per trip), Medicaid-covered transport, and PayPal-based donations represents a small supplementary stream. Programs are delivered free of charge to qualifying low-income clients through a network of physical offices in each served county, with go-to-market driven by community-based referral partnerships with DCBS, schools, mental health providers, churches, and neighborhood organizations rather than traditional sales motion.

The technology footprint is intentionally modest and non-proprietary: SurveyMonkey for community needs assessments, an online appointment scheduling portal, standard transit routing software, and a basic content management website at pacs-ky.org. Governance rests with a Board of Directors representing each of the nine Pennyrile counties, with executive leadership provided since March 16, 2015 by Executive Director Harold Monroe alongside a COO, CFO, and functional directors covering HR, Aging, Transportation, Family Preservation, Community Services, IT, and Benefits Enrollment.

Name

Pennyrile Allied Community Services

Legal name

Pennyrile Allied Community Services, Inc.

Website

https://pacs-ky.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

101–250 employees

Short description

Pennyrile Allied Community Services is a non-profit Community Action Agency headquartered in Hopkinsville, Kentucky, delivering integrated human services — aging care, transportation, weatherization, family preservation, senior volunteer programs, and benefits enrollment — across nine Western Kentucky counties via government grants and United Way funding.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industry

Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK)

Keywords

• Community action services
• Aging services
• Transportation services
• Weatherization assistance
• Family preservation

Headquarters

HQ city

Hopkinsville

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Government Grants and Contracts: PACS is funded primarily through government contracts including Community Services Block Grant (CSBG) from U.S. Department of Health and Human Services, Kentucky Cabinet for Health and Family Services, and transit grants (5311 and 5339 from KYTC). The agency grew to become a nearly $13 million-dollar agency as of the last audit.
2. United Way and Foundation Funding: RSVP programs are supported agencies of the United Way (United Way of the Coalfield and Pennyrile United Way). Additional funding from The Corporation for National and Community Service.
3. Municipal and County Appropriations: Funding received from Fiscal Courts in Christian, Hopkins, Muhlenberg and Trigg counties, and general fund appropriations by Hopkinsville City Council.
4. Transportation Service Fees: Transportation services generate revenue through fares including $2.00 regular one-way trips, weekly passes ($8.00), monthly passes ($25.00), and intercity trips to Nashville ($12.50 per trip or $25.00 round trip). Veteran transportation at $1.00 per mile. Individual and group rides at $1.25-$1.50 per mile.
5. Donations: The organization accepts donations through PayPal to support programs helping low-income individuals become self-reliant.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Pennyrile Allied Community Services (PACS) is a private non-profit community action agency delivering a portfolio of social service programs to low-income individuals across nine Western Kentucky counties. Core offerings include Aging Services (senior centers, SCSEP, SHIP Medicare counseling, homemaking, and home-delivered meals), Transportation Services (public transit, Medicaid and veteran rides, individual/group rides, intercity service to Nashville), the Weatherization Program (home energy efficiency using blower door testing), CSBG community services, Family Preservation Services (in-home intervention for at-risk families), RSVP senior volunteer placement, and Kynect health benefits enrollment assistance.

Product overview

Pennyrile Allied Community Services (PACS) is a community action agency operating as a multi-service organization providing social support programs to low-income individuals across nine Kentucky counties. The organization functions as a unified service delivery platform offering Aging Services, Transportation, Weatherization, CSBG community services, Family Preservation, RSVP volunteer programs, and Kynect benefits enrollment assistance. Originally formed in 1966 as two separate community action agencies merged in 1974, PACS has grown into a nearly $13 million agency with nearly 300 staff members serving Caldwell, Christian, Crittenden, Hopkins, Livingston, Lyon, Muhlenberg, Todd, and Trigg counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Aging Services

Quantifiable outcome

• Served 1,800+ households with tax assistance through RSVP program

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Certified General ContractorsminorStrategic or Co-development PartnerPACS Weatherization team works in partnership with certified general contractors to provide home energy efficiency improvements.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Kentucky River Foothills Development Council, Inc. Community Action Agency serving Eastern Kentucky with comparable multi-program social services (CSBG, weatherization, transportation, senior services) under the same federal/state CAA framework.
• Community Action Council of Lexington-Fayette, Bourbon, Harrison & Nicholas Counties: Central-Kentucky CAA operating a similar integrated service platform (CSBG, energy/weatherization, early childhood, senior services) for low-income households across an adjacent multi-county geography.
• Northern Kentucky Community Action Commission: Northern-Kentucky CAA providing comparable CSBG and antipoverty services, with similar funding mix from HHS CSBG, KY CHFS, and local government appropriations.
• LKLP Community Action Agency: Southeastern-Kentucky CAA operating the same federal CAA model with similar multi-county coverage, program portfolio, and HUD/state-funded home-energy and family-services programs.
• Bluegrass Community Action Partnership: Central-Kentucky CAA delivering similar social-services, transportation, and weatherization programs under the same federal CAA funding and reporting framework.
• Buffalo Trace Community Action Agency: Northeastern-Kentucky CAA covering multiple counties with analogous federal/state grant-funded programming for low-income, senior, and transportation-disadvantaged populations.

Others

• Pennyrile Area Development District: Regional planning and economic development district that geographically aligns with PACS's 9-county service area and coordinates public-sector funding streams overlapping with PACS's program portfolio.
• Community Action Kentucky: State-level membership association representing Kentucky's Community Action Agencies; an ecosystem partner that advocates for CAA funding but does not directly deliver local services.

Broad incumbents

• Meals on Wheels America: National umbrella organization supporting home-delivered meals programs that overlap with PACS's Aging Services home-delivered meals offering; functions as a broad incumbent rather than direct competitor in PACS's specific service territory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=K2sIVo_EWAc
• Xx.com/passisters
• LinkedInlinkedin.com/company/pennyrile-allied-community-services-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pennyrile Allied Community Services