Olde Towne Pet Resort

What Olde Towne Pet Resort does

Olde Towne Pet Resort is a privately held, multi-location pet care provider operating four physical resort facilities across Northern Virginia (Springfield, Dulles/Sterling, Alexandria) and Maryland (North Bethesda). Founded in 2002 with the opening of the Springfield flagship, the company delivers an integrated suite of pet services — dog and cat boarding, membership-based daycare, professional grooming, structured dog training (Stay-and-Train programs), and enrichment activities including supervised indoor swimming — to individual pet owners in the Washington DC metropolitan area. The company employs between 51 and 100 staff and operates with 100+ boarding suites in total across its facilities.

The underlying technology and infrastructure are predominantly physical: climate-controlled suites, hospital-grade air handling systems that replace building air every seven minutes, zoned air handling to reduce contagion spread (with a separate system for the cattery), sound-proofing between suites, escape-proof fencing, fire-retardant materials, and backup generators. The most distinctive consumer-facing technology is a live webcam streaming system deployed in playrooms, suites, and common areas at the Dulles, Springfield, and North Bethesda locations, enabling remote 24/7 pet monitoring. Reservations are managed through a website portal with separate new-client and returning-client flows, supplemented by phone-based booking.

The business model blends subscription, unit-pricing, and one-time program fee revenue streams. Daycare operates on a membership model with monthly recurring subscriptions ranging from $80/month (2 days) to $600/month (unlimited), with per-day effective rates decreasing at higher tiers to incentivize commitment. Boarding, grooming, and add-on activities (Recess $5, Playtime $15, Group Swim $10, Cardio Jog $30, Agility $30, Solo Swim $30) are priced per unit. High-ticket training programs ($2,900–$4,900 for 2–4 week Stay-and-Train packages) and private training sessions ($125–$300) generate premium revenue, with CareCredit financing offered to make these accessible. Holiday surcharges ($5/night, 3-night minimum) and ancillary fees (early/late check-in $25, after-hours $100, missed grooming $40) provide incremental yield. The company markets through content marketing (blog, social media on Facebook/Instagram/X/Yelp), Google reviews (683+ with Excellent rating), and regional "Best of" award positioning (Best of Bethesda, Best of Northern Virginia, Washington City Paper Best of City, Best of Alexandria, Best of NoVA).

Name

Olde Towne Pet Resort

Legal name

Olde Towne Pet Resort

Website

https://oldetownepetresort.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

Olde Towne Pet Resort operates four luxury pet resort locations across Northern Virginia and Maryland, offering integrated dog and cat boarding, membership-based daycare, grooming, training, and supervised swimming services to individual pet owners in the Washington DC metro area.

Ownership category

akta.pro rank

Product category

Pet Care Services (Boarding, Daycare, Grooming, Training)

NAICS

Pet Care (except Veterinary) Services (81291)

SIC

Hotels & Motels (7011), Services-Amusement & Recreation Services (7900)

akta.pro industry

PRIMARYHSANAFAM

Dog Daycare with Boarding Add-On (Daycare + Overnight)

Home & Personal Services/Pet Grooming & Boarding Services/Dog Daycare

SECONDARYHSANADAJ

Long-Term/Extended-Stay Boarding

Home & Personal Services/Pet Grooming & Boarding Services/Pet Boarding (Kennel/Cattery)

SECONDARYHSANAJAE

Medication Administration (Oral/Topical/Inhaler) During Boarding

Home & Personal Services/Pet Grooming & Boarding Services/Special Needs & Senior Pet Care (Grooming/Boarding)

Keywords

• Pet boarding services
• Dog daycare memberships
• Pet grooming services
• Dog training programs
• Luxury pet resort

Headquarters

HQ city

Sterling

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Pet Boarding: Overnight and extended-stay accommodations for dogs and cats. Dog boarding includes suite accommodations with access to day camp activities. Cat boarding offers Studio, Duplex, and Penthouse suite options. Revenue generated through nightly rates with additional charges for add-on services, medications, and holiday surcharges.
2. Dog Daycare Memberships: Membership-based dog daycare with monthly recurring subscriptions ranging from 2 to unlimited days per month. Single day passes available for non-members. Includes cage-free group play, indoor/outdoor areas, and amenities.
3. Pet Grooming Services: Professional grooming for dogs and cats including full-service grooming (spa bath, haircut, nail trim, ear cleaning), bath and brush services, and specialty add-ons (medicated shampoos, blueberry facial, aromatherapy). Commission-based groomers work on-site.
4. Dog Training Programs: Stay and Train programs in 2-week, 3-week, and 4-week formats with boarding included. Also offers private training sessions. Revenue from program fees and per-session pricing.
5. Enrichment Activities: Add-on activities including Recess ($5), Group Swim ($10), Cardio Jog ($30), Agility Play ($30), Solo Swim ($40), and various other premium services.
6. CareCredit Financing Partnership: Third-party financing through CareCredit credit card, allowing pet parents to pay over time for services. The company receives payment while customers use promotional financing.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Olde Towne Pet Resort is a multi-location luxury pet care operator providing overnight dog and cat boarding, membership-based dog daycare, professional pet grooming, structured dog training (Stay and Train), and indoor dog swimming services at four resort facilities in Northern Virginia and Maryland. All locations feature 24/7 trained staff supervision, climate-controlled suites, live webcam access for pet parents, and the proprietary ProtectPet Promise safety program with hospital-grade air handling.

Product overview

Olde Towne Pet Resort is a multi-location luxury pet care provider offering integrated boarding, daycare, and grooming services across four Northern Virginia and Maryland locations. The core offering consists of dog and cat boarding accommodations paired with supplementary enrichment services including professional dog training (Stay and Train programs), indoor swimming pools, and add-on activities. All locations feature live webcam access for pet parents. The ProtectPet Promise safety program underpins all services with hospital-grade air handling, 24/7 trained staff supervision, and certified safety protocols.

Differentiator

Problem solved

Functional benefit

Products and services

• Dog Boarding
• Cat Boarding (Cattery) Luxury cat boarding with private suites (Studio, Duplex, Penthouse) designed for feline comfort with daily playtime, enrichment activities, and a separate air handling system from dog areas.
• Dog Daycare / Day Camp Membership-based cage-free daycare with supervised group play, indoor/outdoor areas, climate control, and live webcams. Membership packages range from 2 to unlimited days per month, with single-day passes available for non-members.
• Dog Training (Stay and Train) Professional obedience training programs including 2-week ($2,900), 3-week ($3,900), and 4-week ($4,900) Stay and Train packages, plus private 30-minute ($125) and 60-minute ($200) sessions. Covers basic commands, behavior modification, leash training, and socialization.
• Pet Grooming Full-service dog and cat grooming including spa baths, haircuts, breed-specific trims, de-shedding, nail care, and premium spa add-ons like blueberry facials and aromatherapy.
• Dog Swimming Pools Indoor heated dog swimming pools with supervised sessions, life vests, gradual introduction programs for new swimmers, and rehabilitation support. Available at Dulles, Springfield, and North Bethesda locations.
• Pet Enrichment Activities Add-on activities including Recess ($5), Playtime ($15), Group Swim ($10), Cardio Jog ($30), Agility Play ($30), Solo Swim ($30), and interactive treat mats.

Quantifiable outcome

• 24/7 supervised care with trained staff on-site year-round
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Wag Hotels: Premium urban pet hotel chain operating flagship locations in major metros with boarding, daycare, grooming, and training. Comparable luxury positioning and web cam-style transparency features.
• PetSuites of America: Multi-location pet resort brand offering boarding, daycare, grooming, and training across the U.S. Closely comparable in target customer, premium positioning, and integrated service mix.
• Central Bark Doggy Day Care: Dog daycare, boarding, grooming, and enrichment franchise with 100+ U.S. locations. Comparable service portfolio with stronger emphasis on daycare over lodging; useful benchmark for subscription pricing.
• The Dog Stop: National franchise providing dog daycare, boarding, grooming, training, and retail. Similar resort-style operations with comparable subscription-based daycare revenue model.
• K9 Resorts Luxury Pet Hotel: Premium franchise pet resort with luxury boarding, daycare, and spa services. Comparable to Olde Towne on premium pricing, suite-style accommodations, and hotel-grade amenities.
• Dogtopia: Premium dog daycare, boarding, and spa services franchise with 250+ locations in North America. Directly comparable on premium positioning, multiple service lines, and resort-style facility design.
• Camp Bow Wow: National franchise operating dog daycare, boarding, and grooming facilities across 200+ U.S. locations. Most directly comparable in offering mix (boarding + daycare + grooming) and target customer, with broader geographic reach and franchise-driven scale.
• Best Friends Pet Hotel: Operates 60+ pet resort locations offering boarding, daycare, grooming, and training under a luxury positioning similar to Olde Towne. Direct overlap in service breadth and target affluent pet parents.

Regional players

• Dogtopia of Bethesda / Local DMV Pet Resorts: Includes regional DMV-area competitors such as District Dogs, Dogma Bakery & Boutique, and local kennel/resort operators. Comparable in geography and affluent suburban customer base but smaller scale.

Broad incumbents

• PetSmart PetsHotel: PetSmart's in-store boarding brand with nationwide footprint inside PetSmart retail locations. Comparable service offering (boarding, daycare, grooming) with brand and scale advantages from being part of the largest U.S. pet retailer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/OTPetResorts
• Facebookfacebook.com/OldeTownePetResort
• Instagraminstagram.com/otpetresorts/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Olde Towne Pet Resort