iCare Health Network

What iCare Health Network does

iCare Health Network (IHN), operating through iCare Management, LLC, is a privately held skilled nursing and long-term care operator founded in 1962 and headquartered in Manchester, Connecticut. The network comprises 12 care centers across Connecticut, Massachusetts, and Vermont, including three Touchpoints-branded facilities, two MissionCare facilities, and seven additional centers under their own names (Chelsea Place, Fresh River, Silver Springs, Trinity Hill, Westside, Parkville, 60 West). Services span post-acute rehabilitation, long-term residential care, memory care, and a portfolio of specialty clinical programs including Huntington's Disease, Parkinson's, behavioral health, AHA-certified heart failure, on-site dialysis, HIV specialty care, veterans care, and limb loss rehabilitation. The organization also operates iCare Consulting and LTC Integrity, which monetize internal expertise in healthcare management and compliance auditing for third-party operators.

The business model is anchored in government-payer reimbursement, with Medicare and Medicaid covering the majority of skilled nursing, rehabilitation, and long-term care services, supplemented by VA contracted beds, managed care/insurance, and private pay. Referral-based admissions flow through hospital discharge planners and regional health system partners, notably Hartford HealthCare (where iCare holds Preferred Provider status) and Saint Francis Hospital. Ancillary revenue is generated through iCare Consulting and LTC Integrity's audit and compliance tools. The underlying technology stack is standard skilled nursing facility healthcare IT infrastructure: electronic health records, clinical management systems, and quality reporting platforms required for CMS compliance, with no disclosed proprietary technology platform or AI/ML capabilities.

Marketing and distribution operate primarily through community engagement (senior fairs, HDSA Team Hope Walk), professional referral networks, and reputation management via CMS star ratings and AHCA quality awards. The organization maintains an active online content presence featuring resident testimonials, staff highlights, and clinical program descriptions, and participates in industry associations including AHCA, the Connecticut Association of Health Care Facilities, and the Vermont Health Care Association. Customer segments are defined by clinical complexity rather than demographics, with primary populations including post-acute rehabilitation patients, individuals with Alzheimer's and related dementia, behavioral health and substance use patients, complex neurological conditions, veterans, and justice-involved individuals.

Name

iCare Health Network

Legal name

iCare Management, LLC.

Website

https://icarehn.com

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

iCare Health Network is a privately held skilled nursing and long-term care operator running 12 care centers across Connecticut, Massachusetts, and Vermont, serving medically complex populations including post-acute rehabilitation, memory care, behavioral health, and specialty neurological patients through Medicare/Medicaid reimbursement and hospital referral partnerships.

Ownership category

akta.pro rank

Product category

Skilled Nursing and Long-Term Care

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (623110), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Nursing and Residential Care Facilities (623)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Skilled Nursing Facilities (SNF) (HLAFAFAB)

akta.pro secondary industry

Memory Care Units within Skilled Nursing Facilities (SNF/Nursing Homes) (HLADACAC)

Keywords

• Skilled nursing care
• Long-term care
• Post-acute rehabilitation
• Memory care services
• Specialty clinical programs

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Medicare/Medicaid Reimbursement: Government healthcare reimbursement for skilled nursing, rehabilitation, and long-term care services provided to eligible beneficiaries.
2. VA Contract Services: Contracted services for veterans through the Department of Veterans Affairs, providing designated VA beds and specialized care for veterans.
3. Private Pay: Out-of-pocket payments from individuals and families for care services not covered by government programs or insurance.
4. Managed Care/Insurance: Reimbursement from private health insurance plans and managed care organizations for covered skilled nursing and rehabilitation services.
5. Consulting Services: iCare offers consulting services and ancillary supports to other healthcare providers, including specialty healthcare management.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

iCare Health Network operates 12 skilled nursing, rehabilitation, and long-term care facilities across Connecticut, Massachusetts, and Vermont, providing 24/7 clinical care including post-acute rehabilitation, memory care, behavioral health, Huntington's and Parkinson's disease specialty programs, veterans care, HIV specialty care, dialysis, and heart failure management. In addition to direct resident care, iCare Management, LLC delivers consulting and specialty healthcare management services to other skilled nursing operators.

Product overview

iCare Health Network is a network of skilled nursing and long-term care centers operating across Connecticut, Massachusetts, and Vermont. The portfolio consists of 12 distinct care center facilities (Touchpoints at Bloomfield, Touchpoints at Chestnut, Touchpoints at Manchester, Chelsea Place Care Center, Fresh River Healthcare, Silver Springs Care Center, Trinity Hill Care Center, Westside Care Center, Parkville Care Center, 60 West, MissionCare at Holyoke, MissionCare at Bennington) offering skilled nursing, rehabilitation, and long-term care services. The network provides specialized clinical programs including MissionCare Health (justice-involved care), Greater Hartford Memory Care Center, Touchpoints Rehab (inpatient/outpatient therapy), AHA Certified Heart Failure Program, On-Site Dialysis and Kidney Health Program, Huntington's Disease Program, All Phase Limb Loss Program, Veterans Care, and HIV Specialty Care Unit. Supporting services include LTC Integrity audit tools, Touchpoints Therapy outpatient services, and iCare Consulting healthcare management services.

Differentiator

Problem solved

Functional benefit

Brands

• Touchpoints: Rehabilitation and skilled nursing care centers under the Touchpoints brand, including Touchpoints at Bloomfield, Touchpoints at Chestnut, and Touchpoints at Manchester
• MissionCare Health
• 60 West
• LTC Integrity
• Touchpoints Therapy
• iCare Consulting

Products and services

• Touchpoints at Bloomfield
• Touchpoints at Chestnut Skilled nursing and rehabilitation center in East Windsor, CT providing comprehensive post-acute and long-term care services.
• Touchpoints at Manchester Skilled nursing and rehabilitation center in Manchester, CT offering post-acute rehabilitation, behavioral health in a secured unit, respiratory care, orthopedic care, and wound management.
• MissionCare at Bennington Skilled nursing, rehabilitation, and long-term care center in Bennington, VT providing specialized care for justice-involved and difficult-to-place individuals.
• MissionCare at Holyoke Skilled nursing, rehabilitation, and long-term care center in Holyoke, MA providing specialized care for justice-involved and difficult-to-place individuals.
• 60 West Skilled nursing and rehabilitation center in Rocky Hill, CT offering long-term and post-acute care services.
• Chelsea Place Care Center 234-bed skilled nursing care center in Hartford, CT offering skilled nursing, rehabilitation, behavioral health, memory care, and long-term care services.
• Fresh River Healthcare Skilled nursing facility in East Windsor, CT specializing in Huntington's Disease care, Parkinson's Disease programs, behavioral health, memory care, and neurological specialty services.
• Parkville Care Center Skilled nursing and rehabilitation center in Hartford, CT offering comprehensive post-acute and long-term care with on-site dialysis capabilities.
• Silver Springs Care Center Skilled nursing and rehabilitation center in Meriden, CT offering veterans care, memory care, behavioral health, wound care, and rehabilitation services.
• Trinity Hill Care Center Skilled nursing and rehabilitation center in Hartford, CT offering comprehensive long-term and post-acute care services.
• Westside Care Center Skilled nursing and rehabilitation center in Manchester, CT offering long-term and post-acute care with in-house dialysis capabilities.
• Touchpoints Rehab Inpatient and outpatient rehabilitation therapy program offering physical, occupational, and speech therapy services across Touchpoints facilities.
• MissionCare Health Specialized long-term care program for justice-involved individuals and difficult-to-place patients requiring complex clinical management, operating through MissionCare at Holyoke and MissionCare at Bennington.
• Greater Hartford Memory Care Center Specialized memory care program providing quality, comprehensive care for individuals with Alzheimer's disease and related dementia across the iCare network.
• AHA Certified Heart Failure Program American Heart Association certified program providing specialized cardiac care and rehabilitation for patients with heart failure.
• On-Site Dialysis Unit and Kidney Health Program In-house dialysis services and kidney health management enabling residents to receive nephrology care without external facility visits.
• Huntington's Disease Program Specialized program at Fresh River Healthcare providing comprehensive care for individuals living with Huntington's Disease, including specialized equipment and therapeutic supports.
• All Phase Limb Loss Program Comprehensive limb loss rehabilitation and care program supporting individuals through all phases of amputation recovery and prosthetic adaptation.
• Veterans Care Specialized care services for military veterans, including VA contract nursing facility services and dedicated veterans programs.
• HIV Specialty Care Unit Specialized nursing care unit providing services for aging HIV patients, including access to antiretroviral medications and specialized clinical management.
• LTC Integrity Audit tools and consulting services for long-term care facility management and quality compliance offered to other SNF operators.
• Touchpoints Therapy Outpatient therapy and rehabilitation services offered through iCare's ancillary services division.
• iCare Consulting Healthcare management consulting and specialty healthcare consulting services offered by iCare Health Network to other skilled nursing facilities and healthcare providers.

Quantifiable outcome

• Parkville Care Center achieved CMS 5-Star Rating (2026)
• +5 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core, secondary and minor.

• Saint Francis HospitalcoreStrategic or Co-development Partner · 1 December 2017iCare's transitional care and clinical team, including Billy Boyce and Sarah Landi, presented at Saint Francis Hospital's educational conference on acute to post-acute care transitions. The partnership focuses on high-risk patient management including heart failure, COPD, and sepsis care protocols, with emphasis on building referral relationships and care coordination.
• Hanger ClinicsecondaryStrategic or Co-development PartnerClinical collaboration for amputation care and limb preservation strategies. Hanger Clinic clinicians Syreeta King (COTA/L) and Paul Armstrong participated in iCare's infection prevention and wound care meeting focusing on best practices in amputation care and post-amputation rehabilitation.
• Hartford HealthCare Medical Group - Vascular and Endovascular Surgery divisionsecondaryStrategic or Co-development PartnerClinical collaboration with Jenna Arcata from Hartford HealthCare's vascular surgery division for limb loss awareness month education. Partnership focuses on best practices in amputation care, limb preservation strategies, and advances in vascular treatment.
• Huntington's Disease Society of America (HDSA) - Connecticut ChaptercoreStrategic or Co-development PartneriCare Health Network and Fresh River Healthcare participate in HDSA Team Hope Walk annually. Fresh River Healthcare is a specialized provider for Huntington's Disease care in Connecticut. The partnership supports awareness, fundraising, and community building for HD families while highlighting Fresh River's specialized care capabilities.
• Hartford HealthCarecoreStrategic or Co-development PartnerTouchpoints facilities hold Hartford HealthCare Preferred Provider status, indicating a formal network relationship for post-acute care referrals and coordinated patient care between the health system and iCare facilities.
• National Association of Directors of Nursing Administration in Long-Term Care (NADONA)secondaryStrategic or Co-development PartnerKyle Earl, RN, Assistant Director of Nursing Services at MissionCare at Bennington, was named NADONA Northeast Region Nurse Leader of the Year 2026. Partnership involves recognition programs and professional development for nursing leadership in long-term care.
• Vermont Health Care Association (VHCA)coreStrategic or Co-development PartnerVHCA awarded Carin DeGrenier, MDS Coordinator at MissionCare at Bennington, the 2026 Vermont MDS Coordinator of the Year. VHCA is the statewide voice for long-term care providers across Vermont and advocates for quality care and professional excellence.
• West Hartford Senior CenterssecondaryStrategic or Co-development PartneriCare Health Network participates in annual West Hartford Senior Day and Health Fair, hosting informational tables and engaging with seniors, caregivers, and community members about services available throughout the network. The event brings together healthcare providers, senior service organizations, and community partners.
• University of Hartford - Art ProgramminorStrategic or Co-development PartnerTouchpoints at Bloomfield partners with University of Hartford art program students for art therapy sessions. Students come weekly to work with residents on individual art projects, providing intergenerational engagement and therapeutic creative activities.
• KBE Building CorporationminorOthersKBE Building Corporation of Farmington, CT donated garden boxes, plants, flowers, and soil to Touchpoints at Bloomfield. The donation supports the facility's horticulture program where residents work with rehab teams on strength and mobility exercises through gardening activities.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Athena Health Care Systems: Connecticut-based multi-facility SNF operator with a similar regional footprint and complex-care specialty programs. Operates ~50 facilities across the Northeast, making it the most directly comparable peer in terms of geography, scale approach, and clinical mix.
• National HealthCare Corporation (NHC): Publicly traded SNF and assisted living operator with comparable focus on quality outcomes, specialty programming, and post-acute rehabilitation. Provides a useful benchmark for valuation multiples and operating metrics in the SNF category.
• The Ensign Group: Large SNF operator built on quality-rated, locally-branded facilities with strong specialty programs (post-acute, memory care). Mirrors iCare's model of operating distinct facility brands under a network umbrella and emphasizing clinical differentiation.
• CareOne: Northeast-based regional SNF and assisted living operator with similar specialty programming (memory care, post-acute rehab, complex clinical management). Strong geographic overlap in the broader Northeast market.
• Alden Network: Midwest-based multi-facility SNF operator known for specialty programs (orthopedic, cardiac, memory care) and quality-focused operations. Comparable in scale and in the use of specialty units as differentiation.
• National HealthCare Associates (NHCA): Northeast-focused SNF management and consulting company operating skilled nursing and assisted living facilities. Closely comparable in scale, regional concentration, and offering of consulting services to other operators — directly mirroring iCare Consulting and iCare Management's model.
• Consulate Health Care: Large multi-state SNF operator with complex-care programs including behavioral health and post-acute services. Comparable in focus on medically complex residents and in using specialty units for differentiation.

Broad incumbents

• Genesis HealthCare: One of the largest U.S. SNF operators with hundreds of facilities nationwide. Competes broadly in skilled nursing and post-acute services but operates at substantially greater scale and lacks iCare's regional focus and specialty-niche positioning.
• Brookdale Senior Living: Largest U.S. senior living operator with assisted living, memory care, and continuing care communities. Operates in overlapping geographies and customer segments but at significantly larger scale and with broader scope than iCare's SNF-focused model.
• Five Star Senior Living: Multi-state senior living and SNF operator with a comparable mix of rehabilitation, memory care, and complex clinical services. Broader portfolio of assisted living makes it a partial competitor for residents and referrals in overlapping markets.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/icarehealthnet

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iCare Health Network