Milford Water Department
Milford Water Department is a municipal water utility that treats and distributes potable water to residential, commercial, and government customers in the Town of Milford, Massachusetts, operating the Dilla Street Water Treatment Plant and sourcing from Echo Lake.
- Company typePrivate
- Founded-
- HeadquartersMilford, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Milford Water Department does
Milford Water Department is a municipal water utility serving the Town of Milford, Massachusetts. It treats and distributes potable water to residential households, commercial establishments, and town facilities (including fire hydrants and public schools) under regulatory oversight from MassDEP and the Massachusetts Department of Public Utilities. The department holds an exclusive franchise over its service territory and operates as a government state entity, not a private or publicly traded company.
Its core product is municipal water supply and distribution, sourced primarily from Echo Lake and processed at the Dilla Street Water Treatment Plant (66 Dilla Street). The treatment plant uses Granular Activated Carbon (GAC) filtration, oxidation tanks, and a backwash waste water recovery system — standard modern water-treatment infrastructure that was built out starting with a March 2012 groundbreaking. Supporting offerings include online bill payment through Invoice Cloud, a Cross Connection Control Program, a Water Conservation Program with staged restrictions (currently Stage IV, mandatory ban on outside water use as of August 19, 2025), annual Consumer Confidence Reports covering lead, copper, TTHM and HAA5, and an EPA-recognized Lead Service Line Replacement Program (LSLR) plus LCRR Service Line Inventory.
The business model is subscription-style utility service fees billed to residential and commercial customers in Milford, supplemented by ancillary charges such as a $25 final reading fee (effective 9/1/2013) and tiered conservation-violation fines up to $1,000 plus service termination. Marketing and customer communication are conducted via the company's website (milfordwater.com), direct customer letters in English, Spanish, and Portuguese, news bulletins, and a public files archive. Operations are managed by David Condrey with a staff of 1–10 employees.
Milford Water Department firmographics
Firmographics- Name
- Milford Water Department
- Legal name
- Milford Water Department
- Website
- https://milfordwater.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Milford Water Department is a municipal water utility that treats and distributes potable water to residential, commercial, and government customers in the Town of Milford, Massachusetts, operating the Dilla Street Water Treatment Plant and sourcing from Echo Lake.
- Ownership category
- akta.pro rank
Milford Water Department industry classification
Industry- Product category
- Municipal Water Utility Services
- NAICS
- Water Supply and Irrigation Systems (22131)
- SIC
- Water Supply (4941)
- akta.pro primary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
- akta.pro secondary industry
- Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)
Keywords
Where Milford Water Department is headquartered
LocationHeadquarters
- HQ city
- Milford
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Milford Water Department business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Personnel, Technology or R&D, Others
Revenue model
- Water Utility Service Fees: Revenue generated from providing municipal water supply services to residential and commercial customers in Milford, Massachusetts. Includes water service charges, billing, and related municipal utility fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Final Reading Fee |
| Other | Pay-as-you-go | Conservation Violation Penalties |
Distribution channels1 record
Marketing channels4 records
Milford Water Department product offering
Product offeringCore offering
Milford Water Department is a municipal water utility that provides potable water supply, treatment, and distribution services to residential, commercial, and municipal customers in Milford, Massachusetts. Core operations include raw water sourcing from Echo Lake, treatment at the Dilla Street Water Treatment Plant using GAC filtration and oxidation, and distribution through owned infrastructure. The department also provides water quality reporting, lead service line replacement, cross-connection control, and water conservation enforcement.
Product overview
Milford Water Department operates as a municipal water utility providing a comprehensive suite of water services to Milford, Massachusetts. The core offering is municipal water supply and distribution, sourced primarily from Echo Lake and treated at the Dilla Street Water Treatment Plant (featuring GAC filtration, oxidation, and backwash recovery systems). The department offers customer-facing services including online bill payment via Invoice Cloud, water quality reporting (CCR reports covering lead, copper, TTHM, HAA5), and a Lead Service Line Replacement Program recognized by the EPA. Additional services include the Cross Connection Control Program, multi-stage Water Conservation Programs with mandatory restrictions during drought conditions, and Service Line Inventory management for LCRR compliance. The infrastructure portfolio includes water main installation/repair, fire line service construction, and irrigation system compliance monitoring.
Differentiator
Problem solved
Functional benefit
Products and services
- Municipal Water Supply and Distribution Core municipal water supply service providing potable water to residents and businesses in Milford, Massachusetts, including water treatment, distribution, and infrastructure maintenance.
- Online Bill Payment Customer self-service portal enabling online water bill payment through the Invoice Cloud platform for Milford Water Department customers.
- Dilla Street Water Treatment Plant Water treatment facility located at 66 Dilla Street, Milford MA, featuring GAC (Granular Activated Carbon) filtration, oxidation tanks, backwash waste water recovery, and related treatment infrastructure for producing potable water.
- Water Conservation Programs Water conservation policy enforcement program including conservation levels (Stage I through Stage IV), irrigation restrictions, and drought response measures for managing water demand across Milford, MA.
- Cross Connection Control Program Program ensuring proper backflow prevention and cross-connection control for residential and commercial properties to protect water quality in the Milford distribution system.
- Water Quality Reporting (CCR Reports) Annual Consumer Confidence Reports documenting water quality test results including lead, copper, TTHM, HAA5, and other water quality parameters for Milford Water Department customers.
- Lead Service Line Replacement Program EPA-recognized program for replacing lead service lines, documented on the Leaders in LSLR Story Map as part of lead pipe replacement efforts in Milford, MA.
- Service Line Inventory (LCRR) Lead and Copper Rule Revisions compliance documentation cataloging service line materials using the MA Materials Inventory Template for Milford Water Department.
- Echo Lake Water Source Echo Lake serves as the primary raw water source for the Dilla Street Water Treatment Plant, with documented lake level monitoring and capacity tracking supporting raw water supply operations.
Quantifiable outcome
- EPA Lead Service Line Replacement Program recognition (2018)
- +1 more outcomes
Companies that use Milford Water Department
Customer profileSegments3 records
Ideal customer profiles3 records
Milford Water Department technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Milford Water Department partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Blue Diamond Equipment Co., L.L.C.minorConstruction contractor engaged for infrastructure improvement projects. In June 2026, Blue Diamond Equipment Co. was installing new water main and water services on Court St in Milford. Work involves road closure during construction hours (7 AM - 5 PM, Monday-Friday) for several weeks. Contact: Dan Mahoney, Cell 508-989-1289.
Scale indicators3 records
Recent moves7 records
Expansion highlights3 records
Milford Water Department competitors and assessment
Company assessmentDirect peers
- Boston Water and Sewer Commission: Boston's municipal water utility providing potable water supply, treatment, and conservation services to a Massachusetts municipality. Directly comparable as another regulated municipal water utility operating under MassDEP and DPU oversight.
- Massachusetts Water Resources Authority (MWRA): Large Massachusetts wholesale water and sewer authority serving Greater Boston. Comparable as a MassDEP/DPU-regulated water utility administering water supply, treatment, and conservation programs.
- Cambridge Water Department: Municipal water utility supplying potable water to Cambridge, MA under similar regulatory framework. Directly comparable in operating model, scale (similar municipal footprint), and treatment responsibilities.
- Worcester Water Department: City of Worcester municipal water and sewer department operating treatment and distribution assets in central Massachusetts. Comparable in municipal water utility operations and DPU regulatory environment.
- Springfield Water and Sewer Commission: Commission operating water and wastewater services for Springfield, MA. Comparable as a MassDEP-regulated municipal water utility with treatment plant and distribution operations.
- Framingham Department of Public Works Water Division: Water division of Framingham's DPW serving a similarly-sized Massachusetts community. Comparable as a small-to-mid municipal water utility operating treatment and distribution infrastructure under state oversight.
Regional players
- Bellingham Water Department: Municipal water department of Bellingham, MA, with an emergency interconnection to Milford. Comparable as a nearby Massachusetts municipal water utility demonstrating regional cooperation use cases.
Broad incumbents
- Aquarion Water Company: Investor-owned water utility serving multiple communities in Massachusetts and other states. Comparable as a regulated water provider operating treatment and distribution, but with a broader portfolio and private ownership model.
- Veolia North America (Water): Major water and wastewater services operator providing O&M and technology to municipal and industrial clients across North America. Comparable as a service provider in municipal water treatment and operations.
- American Water Works Company: Largest publicly traded US water and wastewater utility serving millions of customers across multiple states including regulated municipal-style operations. Comparable in regulated water utility business model at a much larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Milford Water Department social profiles
Digital presenceMilford Water Department financial estimates
Financial estimateRevenue estimate
Valuation estimate
Milford Water Department leadership team
Management profileNumber of profiles
Profiles2 records
Milford Water Department funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Milford Water Department M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Milford Water Department
What does Milford Water Department do?
Milford Water Department is a municipal water utility that provides potable water supply, treatment, and distribution services to residential, commercial, and municipal customers in Milford, Massachusetts. Core operations include raw water sourcing from Echo Lake, treatment at the Dilla Street Water Treatment Plant using GAC filtration and oxidation, and distribution through owned infrastructure. The department also provides water quality reporting, lead service line replacement, cross-connection control, and water conservation enforcement.
Is Milford Water Department a public or private company?
Milford Water Department is a private company. It is classified as state government owned and is currently operating.
When was Milford Water Department founded?
Milford Water Department was founded in -1. It employs 1 to 10 people.
Where is Milford Water Department based?
Milford Water Department is headquartered in Milford, United States, in the North America region.
How does Milford Water Department make money?
One revenue line is on record: water Utility Service Fees.
Who are Milford Water Department's main competitors?
Direct peers on record are Boston Water and Sewer Commission, Massachusetts Water Resources Authority (MWRA), Cambridge Water Department, Worcester Water Department, Springfield Water and Sewer Commission and Framingham Department of Public Works Water Division. Bellingham Water Department is listed as a regional player. Broad incumbents are Aquarion Water Company, Veolia North America (Water) and American Water Works Company.
Does Milford Water Department have an API?
No public API is recorded for Milford Water Department.
What industry is Milford Water Department in?
Milford Water Department's product category is Municipal Water Utility Services. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of BPAIAMAE, Water Resources Administration (Watersheds, Rivers, Groundwater). Its NAICS code is 22131 and its SIC code is 4941.