Investigation Solutions

What Investigation Solutions does

Investigation Solutions is a Carlsbad, California-headquartered professional services firm specializing in nationwide field investigation, surveillance, and Special Investigation Unit (SIU) services for U.S. insurance carriers, self-insured entities, and the legal community. Its service portfolio is organized around three core lines — Field Investigation, Surveillance Investigation, and SIU — supported by specialized modules covering auto claims, workers' compensation, property claims, database investigations, and provider fraud. The company's underlying technology stack consists of remote investigator workstations with full access to claim files, ISO claims databases, and investigative databases; fully equipped surveillance vehicles with hidden-camera equipment; real-time subject-photo transmission to confirm targets during surveillance; license-plate-reader and vehicle-sighting databases; and database tools spanning social-media, court, motor-vehicle, and medical canvases. Services are delivered by seasoned investigators averaging 18+ years of experience with prior claims and law-enforcement backgrounds, who are qualified to testify in civil and criminal court.

The business operates as a sales-led B2B professional services firm under fee-for-service economics: investigations are billed to insurance carriers, third-party administrators, self-insured businesses, and legal departments on a per-case or per-assignment basis, with pricing quote-based rather than publicly disclosed. Distribution is conducted through direct relationships, inbound phone/email/web-form assignment submission, and SIU integrations with carrier claims workflows; content marketing via case studies and fraud-prevention articles supports top-of-funnel credibility. Documented outcomes include 100+ arrests from criminal case packaging and individual case savings of $25,000–$150,000 for carrier clients.

Investigation Solutions was founded around 1997 (with corporate records referencing a 2010 incorporation) and has operated as a subsidiary of Brown & Brown, Inc. (NYSE: BRO) until late 2023, when Brown & Brown divested its TPA Operations segment — including Investigation Solutions and three sister businesses (ACM, PGCS, USIS, and ICA) totaling approximately $100 million in annual revenue — to UK-based Davies Group Ltd. for aggregate consideration of $185–$205 million. The transaction closed in December 2023, with all teammates transitioning to Davies. The company continues to operate under the Investigation Solutions brand as part of Davies' insurance services platform.

Name

Investigation Solutions

Legal name

Investigation Solutions

Website

https://investigation-solutions.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Investigation Solutions is a Carlsbad, California-based professional services firm providing nationwide field investigation, surveillance, and Special Investigation Unit (SIU) services to U.S. insurance carriers, self-insured entities, and the legal community, with documented outcomes exceeding 100 arrests and significant fraud-detection savings.

Ownership category

akta.pro rank

Product category

Insurance Investigation Services

NAICS

Investigation and Personal Background Check Services (561611)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Fraud Investigations & Claims Support (Insurance/Financial) (BPAKAEAD)

akta.pro secondary industries

Fraud, Waste & Abuse (FWA) Detection & SIU Support (BPAAAFAH), Digital/Online Investigations & OSINT (Non-cyber) (BPAKAEAF)

Keywords

• Insurance investigations
• Surveillance services
• SIU services
• Claims fraud detection
• Field investigation

Headquarters

HQ city

Carlsbad

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Investigation Services: Fee-for-service professional investigations including field investigation, surveillance, and SIU services billed to insurance carriers and self-insured clients on a per-case or hourly basis

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Investigation Solutions is a nationwide multi-line field adjusting and investigations company that delivers in-person field investigations, covert surveillance, and Special Investigation Unit (SIU) services to insurance carriers, self-insured businesses, and the legal community. Its services focus on claims verification, fraud detection, surveillance evidence collection, subrogation, and provider fraud review for auto, workers' compensation, property, and general liability claims.

Product overview

Investigation Solutions is a nationwide multi-line field adjusting and investigations company offering a unified suite of investigation services to the insurance, legal, and self-insured communities. The core portfolio consists of three main service lines: Field Investigation, Surveillance Investigation, and Special Investigation Unit (SIU), supported by specialized investigation modules for Auto Claims, Workers' Compensation, Property, Database Services, and Provider Fraud. All services are delivered by experienced investigators with an average of 18+ years of experience, leveraging remote access to claim files, ISO and database tools, fully equipped surveillance vehicles, and hidden cameras with real-time transmission capabilities. The company joined Davies Group in late 2023 as part of a strategic acquisition.

Differentiator

Problem solved

Functional benefit

Products and services

• Field Investigation Nationwide multi-line field adjusting services providing in-person investigations for insurance claims, including statements, scene inspections, locating surveillance video, police reports, demand packet review, and settlement documents. Targeted at insurance carriers and self-insured entities across auto, workers' comp, property, and general liability lines.
• Surveillance Investigation Field surveillance services conducted by experienced investigators to observe and document subject activities, leveraging real-time photo transmission and hidden cameras mounted in fully equipped surveillance vehicles to collect evidence for insurance carriers, self-insureds, and legal clients.
• Special Investigation Unit (SIU) SIU services that identify suspect claims, document claim inconsistencies, present evidence to doctors for medical opinions, assist with deposition preparation, conduct medical clinic inspections, and package criminal cases for fraud bureaus and prosecutors. Designed for insurance carrier SIU departments and self-insured entities.
• Database Investigation Services Background and investigative database services including social media research, background checks, court searches, motor vehicle records, license plate reader/vehicle sightings, and medical canvases. Used by insurance carriers, self-insureds, and legal clients to supplement field work.
• Provider Fraud Investigation Expert fraud investigators review billing, license, and coding records to determine the legitimacy of medical bills, coordinating large lien consolidations and civil actions to prevent payment on fraudulent billing schemes. Targeted at insurance carriers and self-insureds facing medical provider fraud.

Quantifiable outcome

• 100+ arrests to date through criminal case packaging to state fraud bureaus
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Davies Group Ltd.coreStrategic or Co-development Partner · 31 October 2023Investigation Solutions was acquired by Davies Group Ltd. as part of a transaction with Brown & Brown, Inc. The acquisition included four third-party administrator businesses (ACM, PGCS, USIS, ICA) representing approximately $100 million of annual revenue. All teammates transitioned to Davies as part of this transaction in late 2023.

Scale indicators7 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Frasco Investigative Services: Full-service private investigation firm offering surveillance, SIU support, and insurance claims investigations across the US — directly overlapping with Investigation Solutions' core service lines to insurance carriers and self-insureds.
• Parisi & Associates: Specialist insurance investigations and SIU provider for carriers, self-insureds, and legal clients, with a focus on workers' compensation and liability claims — a like-for-like competitor in the same fraud-investigation vertical.
• Coates Group: Provides field adjusting, SIU, and claims investigations to insurance carriers in the US and Australia; closely mirrors Investigation Solutions' multi-line field investigation and surveillance offering.
• AFG Investigations: Nationwide investigative services firm providing insurance defense investigations, surveillance, and background checks for carriers, TPAs, and attorneys — competing for the same enterprise client base.
• Atlas Investigative Services: US investigations firm specializing in insurance fraud, workers' comp surveillance, and SIU support, with comparable carrier and legal-industry client footprint.
• Pryme Investigations: Provides field investigations, surveillance, and background checks to insurance carriers, attorneys, and corporations — a direct niche competitor in insurance claims investigations.
• McCann Investigations: Licensed private investigation firm offering surveillance, insurance fraud, and workers' compensation investigations nationwide to carriers and self-insureds.
• DAL Investigations: Insurance defense and claims investigations firm serving carriers, attorneys, and self-insureds with field investigation and surveillance services similar to those of Investigation Solutions.

Broad incumbents

• National Insurance Crime Bureau (NICB): Industry-funded not-for-profit that coordinates insurance fraud detection and supports SIU functions across the US — a broader, established counterparty in the same insurance fraud investigations ecosystem.

Others

• Davies Group Ltd. UK-headquartered parent company of Investigation Solutions; a specialist insurance and professional services platform across ten countries — the operating parent providing cross-sell potential rather than a competing investigator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Investigation Solutions