Credit Bureau Collections

What Credit Bureau Collections does

Credit Bureau Collections (CBC, LLC) is a private, partnership-owned healthcare-specialized debt collection agency headquartered in Blountville, Tennessee. Founded in 1942 from the consolidation of five collection agencies in upper east Tennessee, CBC operates under partners Marc Carter (President) and Joey Nichols (COO), who have led the firm since 2003. The company serves 800+ healthcare clients across 18 states, including hospitals, health systems, and physician groups, offering first-party early-out self-pay services, primary and secondary bad debt recovery, insurance follow-up, payment monitoring, workers' compensation claims, and credit balance resolution. CBC contacts approximately 1.2 million patients annually, generating over 20,000 hours of recorded talk time and reporting a 99.9% patient satisfaction rate.

CBC's operating technology is built on Quantrax Corporation's RMEx Collection Management System, an AI-based cloud platform integrated with a Guaranteed Contacts predictive dialer, IVR, scoring analytics, skip tracing, and compliance management. The firm layers proprietary workflows on top of this stack, including the iBOT Alex multilingual AI chatbot (8 AI languages plus live English and Spanish), a short-code texting platform with embedded self-payment links, predictive propensity modeling for account prioritization, and unattended messaging for legal-hours outbound contact. CBC reports a 34% improvement in recovery rates since migrating to RMEx in 2011, and collector contact time has risen from 12-18 minutes to 45 minutes per hour with the predictive dialer.

The business model is commission-based contingency collections with no upfront fees, supplemented by managed self-pay account services. CBC markets through enterprise field sales with dedicated account teams and project managers, HFMA industry leadership involvement, case-study content, and long-standing referral relationships. The firm is 100% compliant with HIPAA, HITECH, GLB, FDCPA, TCPA, and SSAE/SOC2 requirements, with automated regulatory adjustments. Patient-facing distribution is multi-channel, including an online portal, mobile apps for iOS and Android, Google Pay, Apple Pay, phone, mail, and chatbot, reflecting a deliberate shift away from paper checks and postal money orders toward digital payment rails.

Name

Credit Bureau Collections

Legal name

CBC, LLC.

Website

https://www.cbcollects.com

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

11–50 employees

Short description

Credit Bureau Collections is a credit reporting and collection agency that offers healthcare systems debt collection and account services.

Ownership category

akta.pro rank

Product category

Healthcare Debt Collection Services

NAICS

Collection Agencies (561440), Credit Bureaus (561450)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Specialty & Regulated Collections (Medical, Student Loan, Government, HOA) (BPAAAEAJ)

akta.pro secondary industries

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB), Accounts Receivable (A/R) & Collections Management (HLACACAJ), Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH), Credit Bureau Reporting & Dispute Management Support (FCRA/CRA Ops) (BPAAAEAI)

Keywords

• Healthcare debt collection
• Medical self-pay services
• Bad debt recovery
• Accounts receivable management
• Insurance follow-up billing

Headquarters

HQ city

Blountville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Commission-Based Collection Recovery: CBC operates on a commission-based model with no upfront costs. Clients only pay when collections are made. This is a contingency fee arrangement where the company takes a percentage of recovered debt.
2. Early Out Self-Pay Services: First-party recovery services for healthcare systems including primary and secondary bad debt recovery, insurance follow-up, payment monitoring, and worker compensation claims.
3. Self-Pay Account Management: Full-service self-pay collection with dedicated USA-based collectors, HIPAA-compliant connectivity, payment processing, and financial assistance screening.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Credit Bureau Collections is a healthcare-specialized accounts receivable management and collection agency that provides first-party self-pay early-out services and third-party primary/secondary bad debt recovery for hospitals, health systems, and physician groups. Services are delivered on a contingency/commission basis with no upfront costs, supported by proprietary AI-driven RMEx collection software, predictive dialing, IVR, short-code texting, and a multilingual chatbot. The company also performs insurance claim follow-up, financial assistance screening, and payment monitoring for 800+ healthcare clients across 18 states.

Differentiator

Problem solved

Functional benefit

Products and services

• Self-Pay Services (Early Out First-Party Collection) First-party early-out self-pay collection service for hospitals and physician groups, including dedicated USA-based customer service representatives, HIPAA-compliant connectivity, payment processing, financial assistance screening, insurance plan screening, and monthly executive recaps. Targets healthcare revenue cycle leaders seeking to resolve patient balances before they become bad debt.
• Bad Debt Recovery Services Third-party primary and secondary bad debt recovery for healthcare providers, covering automated collection workflows, initial written demands with validation, credit bureau reporting, bankruptcy monitoring, and legal action recommendations. Serves hospitals, health systems, and physician groups on a contingency basis.
• Insurance Follow-Up Services Claim filing and follow-up service including UB-04 and CMS 1500 billing, denial management, appeal preparation, and coordination with insurance companies for revenue cycle optimization. Designed for healthcare providers seeking to reduce aged insurance A/R.
• IMS Patient Accounting System Proprietary state-of-the-art patient accounting system integrated with an automated dialer and statement/letter generation, used within CBC's self-pay account management offering for financial assistance screening and patient communications.
• CBC Mobile App (Pay Your Bill) Mobile application for iOS and Android that allows patients to pay medical bills, view account information, and communicate with CBC representatives, supporting the agency's multi-channel self-service payment strategy.

Quantifiable outcome

• 34% improvement in recovery rates since 2011 conversion to Quantrax RMEx
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• Quantrax CorporationcoreTechnology or IntegrationStrategic partnership providing the RMEx™ Collection Management System - an AI-based collection platform that enables account tracking, predictive dialing, skip tracing, compliance management, and analytics. CBC serves as a beta agency for RMEx, meeting multiple times weekly to improve the software using real-world client experience. Recovery rates improved 34% since 2011 conversion to this system.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Convergent Healthcare Revenue Cycle: Healthcare-specialized revenue cycle management and self-pay collections provider serving hospitals and physician groups. Closest functional analog to CBC, with comparable scope across early-out self-pay, bad-debt recovery, insurance follow-up, and patient balance resolution.
• Avadyne Health (now Aspirion): Specializes in hospital revenue cycle management, complex claims, denials, and third-party liability recovery for health systems. Comparable vertical focus and A/R-outsourced service mix to CBC.
• Pinnacle Financial Group (Healthcare Division): Healthcare-focused early-out and bad-debt collections agency using cloud-based dialers and predictive scoring; competes head-to-head with CBC for the same hospital self-pay accounts.
• Hunter Warfield: Healthcare-exclusive third-party debt collection agency serving hospitals and physician groups across multiple states. Directly comparable in vertical specialization, commission-based recovery model, and FDCPA/HIPAA-compliant operations.
• First Credit Services (FCS): National debt collection agency with a healthcare vertical offering early-out and bad-debt recovery to hospital systems. Comparable client base, regulatory posture, and commission-based commercial model.
• Healthcare Collections Inc. (HCI): Boutique healthcare collection agency focused exclusively on hospital and physician self-pay accounts. Closest 'pure-play' peer in size and vertical to CBC, with similar early-out and bad-debt service mix.

Broad incumbents

• Optum (UnitedHealth Group) Revenue Cycle: One of the largest U.S. healthcare RCM and patient-billing platforms, bundling collections, eligibility, and denials management for hospitals. A scale incumbent that competes with CBC on enterprise hospital contracts, but at materially larger breadth and capital base.
• R1 RCM (formerly Accretive Health): End-to-end RCM platform serving large health systems, including patient access, billing, and collections. Competes with CBC for hospital outsourcing decisions as a broad, scaled alternative rather than a niche collections-only vendor.
• Parallon / HCA Healthcare (Patient Access Services): Captive and outsourced RCM provider for HCA-affiliated hospitals and external clients, including self-pay account management. Represents the integrated, in-source model that health systems may choose over third-party agencies like CBC.

Others

• Ontario Systems (DebtPro / Reveal): Provider of collection management platforms (DebtPro/Reveal Logicforce) used by healthcare and consumer collection agencies, including (per CBC data) providing 24/7 software support to CBC's Quantrax stack. Directly enables the operational throughput that CBC monetizes as a differentiator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cbc-llc
• Instagraminstagram.com/cbcollects

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Credit Bureau Collections