Lempi Kodinhoito

What Lempi Kodinhoito does

Lempi Kodinhoito Oy (formerly Stella Kotisiivous) is a Finnish residential and commercial cleaning services provider founded in 1998 and headquartered in Helsinki (Itälahdenkatu 22A). The company delivers a portfolio of labor-based services organized around a core home-cleaning offering (Kotisiivous) and business/office cleaning (Yrityssiivous, Toimistosiivous, Porras- ja kiinteistösiivous), supplemented by add-on modules including window washing (Ikkunanpesu), move-in/move-out cleaning (Muuttosiivous), deep cleaning (Tehopesu/Aimo), meal preparation (Kokkipalvelu), sick-child in-home care, and renovation services delivered under the Lempi Serfino sub-brand. A distinct and strategically important line is VAT-exempt home care support (Kotipalvelu) for customers with reduced functional capacity, offered under Lempi's registration as a private social service provider. The company operates from seven regional offices (Helsinki HQ plus Tampere, Turku, Oulu, Kuopio, Lahti, and Hämeenlinna) serving roughly ten cities across seven Finnish welfare areas, with a workforce reported between 250 and 350 people.

The business model is predominantly direct-to-consumer and usage-based. Core cleaning is billed hourly (roughly €45–60/hour before Finland's 35% household tax deduction, netting to ~€29–39/hour), while office/property contracts and VAT-exempt home care carry recurring, subscription-like billing. Customer acquisition runs through inside sales (telephone booking and needs assessment), online booking on lempi.fi, and the OmaLempi mobile app, augmented by a referral program (three free cleaning hours to both parties), seasonal promotional discounts, and multi-platform organic social. A material channel is the Finnish municipal service-voucher (palveluseteli) system, through which welfare areas fund home care for eligible residents; Lempi serves approximately 1,300 home care support customers.

Technologically, Lempi is a service operator with supporting software rather than a technology company. Its stack comprises the customer-facing OmaLempi web portal and mobile app (scheduling, rescheduling, feedback, household tax-deduction reporting), the internal Intu operational management system for work-order and visit tracking, and a continuous NPS measurement system delivered via email/SMS. The company reports an industry-leading NPS above 90 in 2025 and applies a 100% satisfaction guarantee across services. Reported annual revenue is €8M (with a conflicting €6M figure on the English-language careers site). Ownership is a privately held Finnish limited company led by CEO Leena Meri; a 2020 funding round associated with Saari Partners appears in the data, though the source material does not otherwise disclose the ownership structure.

Name

Lempi Kodinhoito

Legal name

Lempi Kodinhoito Oy

Website

https://lempi.fi

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Lempi Kodinhoito is a Finnish home and commercial cleaning company offering residential cleaning, window washing, move-out cleaning, renovation, and VAT-exempt home care. It serves families, professionals, elderly clients, and businesses across seven welfare areas.

Ownership category

akta.pro rank

Product category

Residential Cleaning Services

NAICS

Janitorial Services (561720), Personal and Laundry Services (812)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744), Services-Home Health Care Services (8082)

akta.pro primary industry

Whole-Home Deep Cleaning (Top-to-Bottom Intensive) (HSAEABAC)

Keywords

• Residential cleaning services
• Office cleaning services
• Home care support
• Move-in move-out cleaning
• Window washing services

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Home Cleaning Services: Regular home cleaning services for residential customers, billed by hour. Services include regular maintenance cleaning, deep cleaning, window washing, and move-in/move-out cleaning. Revenue is generated through hourly billing with additional fees for supplies or long-distance travel.
2. Office and Property Cleaning: Commercial cleaning services for offices and residential building common areas, customized based on facility needs. Priced based on scope and frequency of service.
3. Renovation and Specialty Services: Renovation services (via Lempi Serfino) and specialized cleaning services including deep cleaning, oven cleaning, and sauna cleaning. One-time service revenue.
4. VAT-Exempt Home Care Services: Value-added tax-free home care support services for customers with reduced functional capacity, as a registered social service provider. Complies with Finnish social welfare legislation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Lempi Kodinhoito is a Finnish cleaning services company that delivers hourly home cleaning, move-in/move-out cleaning, window washing, deep cleaning, office and property cleaning, and VAT-exempt home care support services to residential and commercial customers across 10 cities and 7 welfare areas in Finland. Services are ordered through phone, website, or the proprietary OmaLempi customer app and are backed by a 100% satisfaction guarantee. The company has grown by acquisition (Oulun Kotisiivous Oy in 2022, ViRoMa Siivouspalvelut Oy and Serfino Oy in 2025) and also offers renovation services under the Lempi Serfino sub-brand.

Product overview

Lempi Kodinhoito operates as a cleaning services company offering a portfolio of named services organized around residential and commercial cleaning. The core offering consists of Kotisiivous (regular home cleaning) and Toimistosiivous/Yrityssiivous (office/business cleaning), supplemented by specialized add-on modules including Ikkunanpesu (window washing), Muuttosiivous (move-in/move-out cleaning), Kotipalvelu (VAT-exempt home support services), Remonttipalvelu via Lempi Serfino (renovation), Kokkipalvelu (meal preparation), Tehopesu/Aimo (deep cleaning), and Sairaan lapsen kotihoito (sick-child care). The company manages service delivery through its OmaLempi digital platform, which provides both a customer web portal and mobile application for scheduling, feedback, and household tax reporting. All cleaning services carry a 100% satisfaction guarantee. Lempi has expanded through acquisitions including Serfino Oy (2025), ViRoMa Siivouspalvelut Oy (2025), and Oulun Kotisiivous Oy (2022).

Differentiator

Problem solved

Functional benefit

Brands

• Lempi Serfino: Full-service renovation and repair offering complementing Lempi's core cleaning services, introduced as part of Lempi's service portfolio expansion.

Products and services

• Kotisiivous (Home Cleaning) Regular home cleaning service delivered to residential customers by professional cleaners at the customer's residence, billed hourly, with a 100% satisfaction guarantee and eligibility for the Finnish household tax deduction.
• Toimistosiivous / Yrityssiivous (Office and Business Cleaning) Office and commercial building cleaning services for corporate clients and workplaces, customized to each facility's needs and offered as recurring contracted engagements; also covers the dedicated Yrityssiivous (business cleaning) line.
• Porras- ja kiinteistösiivous (Stairwell and Property Cleaning) Stairwell and shared facility cleaning services for residential properties, covering common areas of housing companies and apartment buildings.
• Kotipalvelu — Arvonlisäveroton (VAT-Exempt Home Care Support Services) VAT-exempt home support services for customers whose functional capacity is significantly reduced due to aging, illness, disability, or caregiving responsibilities, and for families with special-needs children. Available to customers registered in the social services producer registry, billed monthly with payment commitments across Finnish well-being areas.
• Lempi Serfino Remonttipalvelu (Renovation Services) Full-service renovation and repair services for homes, delivered under the Lempi Serfino sub-brand as a complement to Lempi's core cleaning portfolio and acquired via the Serfino Oy transaction.

Quantifiable outcome

• NPS score over 90 in 2025, demonstrating highest customer satisfaction in the industry
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Serfino OycoreOthers · 28 April 2025Serfino Oy's cleaning business acquired by Lempi Kodinhoito Oy. Serfino was known as a service culture pioneer with high customer satisfaction. Serfino's cleaning professionals joined Lempi team, and Serfino renovation services are now offered under Lempi Serfino brand.
• ViRoMa Siivouspalvelut OycoreOthers · 1 April 2025ViRoMa Siivouspalvelut Oy's cleaning business operations transferred to Lempi Kodinhoito Oy ownership on April 1, 2025.
• John Nurmisen Säätiö (John Nurminen Foundation)minorStrategic or Co-development Partner · 19 September 2022Environmental partnership for Baltic Sea protection. Lempi donates 1€ to the foundation for each social media post featuring cleaning professionals or cleaned homes with hashtags #lempi and #itämeri, tagging @lempi_kodinhoito.
• Oulun Kotisiivous OycoreOthers · 16 September 2022First strategic acquisition by Lempi Kodinhoito. Oulun Kotisiivous Oy's business operations were acquired, significantly expanding Lempi's Oulu region operations. The acquired business transferred to Lempi on September 26, 2022.
• Finnish Well-being Areas (Hyvinvointialueet)coreChannel Partner/ Reseller/ DistributorPartnership with 7 Finnish well-being areas (Varsinais-Suomi, Kanta-Häme, Pirkanmaa, Päijät-Häme, Pohjois-Savo, Pohjois-Pohjanmaa, Uusimaa) to provide home care support services via service vouchers and payment commitments.

Scale indicators8 records

Recent moves1 record

Broad incumbents

• ISS A/S: Global facility services giant headquartered in Denmark, offering cleaning, property services, and integrated facility management across the Nordics, including Finland. Direct overlap with Lempi's office and residential building common-area cleaning segments.
• Mehiläinen: Finland's largest private healthcare and care services provider, including home care and personal care services. Comparable to Lempi's VAT-exempt home care segment via similar social-services delivery and welfare-area partnerships.
• Lassila & Tikanoja: Finnish-listed provider of circular economy and facility services, including cleaning, property maintenance, and support services. Comparable as a multi-service Finnish operator with both residential and commercial cleaning exposure.
• Sodexo: Global facility services and quality-of-life services provider operating in Finland, offering commercial cleaning and home services. Comparable in office cleaning, home care, and integrated facility services delivery.
• Compass Group: UK-listed global contract foodservice and support services provider including cleaning and facility management. Comparable as a broad incumbent with Finnish commercial cleaning exposure and scale advantages.
• Attendo AB: Nordic care services provider operating in Finland with personal care and home care services. Comparable specifically to Lempi's VAT-exempt home care support segment via public-payor and service voucher partnerships.

Direct peers

• SOL Palvelut Oy: Finnish cleaning, staffing, and household services company. Closely comparable direct peer to Lempi in Finnish residential and commercial cleaning with similar nationwide branch network and customer base.

Regional players

• Coor Service Management: Nordic-based facility management and cleaning services provider headquartered in Sweden, operating across the Nordics. Comparable in integrated facility services and large-cleaning-account delivery model.

Market position

Strengths4 records

Weaknesses4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@lempi_kodinhoito
• Facebookfacebook.com/lempikodinhoito
• LinkedInlinkedin.com/company/lempikodinhoito
• Instagraminstagram.com/lempi_kodinhoito
• TikToktiktok.com/@lempikodinhoito

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lempi Kodinhoito