Service Plus

Name

Service Plus

Legal name

SERVICE plus GmbH

Website

https://service-plus-gmbh.de

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Municipal Utility IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Industry-Specific ERP for Utilities & Energy (HDAEAEAN)

akta.pro secondary industries

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA), ERP Implementation & Systems Integration Services (BPAEAGAA)

Keywords

• Municipal utility software
• Energy billing services
• Waste management software
• ERP hosting solutions
• Market communication services

Headquarters

HQ city

Neumünster

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. IT Services and Software Solutions: Revenue from providing and hosting ERP software solutions, hosting services, software development and maintenance, including NTS.suite and GESA applications. Customers receive fully integrated software solutions for their specific industry needs.
2. Professional Services - Business Process Outsourcing: Comprehensive support for commercial processes including accounting, controlling, energy billing, data management, HR services, and market communication. The company acts as an external service provider taking responsibility for specific operational tasks.
3. Personnel Services: Payroll processing, personnel file management, time tracking systems, and HR support services for municipal energy and waste management companies.
4. Market Communication Services (MaKo): Processing of market communication processes including supplier switches, network usage billing, meter reading data management, and regulatory compliance communication between market partners.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Service Plus delivers IT services, software solutions, digitization, document printing, and back-office business process outsourcing for municipal energy utilities (Stadtwerke) and municipal waste management companies (Abfallwirtschaftsgesellschaften) in Northern Germany. Its core software stack comprises the NTS.suite ERP platform (built on Microsoft Dynamics 365 Business Central in partnership with Wilken) and the proprietary GESA waste management application, complemented by managed services for energy billing, market communication, financial accounting, controlling, HR/payroll, IT hosting, and web applications.

Product overview

Service Plus operates as a service provider for municipal energy and waste management companies (Stadtwerke and Abfallwirtschaftsgesellschaften), offering a modular portfolio combining proprietary software products with comprehensive business process services. The core technology platform consists of the NTS.suite (built on Microsoft Dynamics 365 Business Central, in partnership with Wilken) for the energy sector and the proprietary GESA application for the waste management sector. These software products are complemented by a full range of managed services including billing (Energieabrechnung), energy data management (Energiedatenmanagement), market communication (Marktkommunikation), financial accounting, controlling, IT hosting from an in-house data center in Neumünster, web development, and HR/payroll services. Service Plus positions itself as a one-stop provider delivering software solutions, operational services, and access to a network of partner companies.

Differentiator

Problem solved

Functional benefit

Brands

• GESA: A software application specifically developed for the waste management sector (Abfallwirtschaft) for container management, fee billing, and charge calculation.
• NTS.suite

Products and services

• NTS.suite Integrated ERP and billing software solution for municipal energy utilities, built on Microsoft Dynamics 365 Business Central in partnership with Wilken, covering ERP, financial accounting, controlling, billing, market communication, process automation and workflow support.
• GESA Proprietary software application for the waste management (Kreislaufwirtschaft) sector, providing container management, fee billing based on official fee notices (Gebührenbescheide), and service invoice (Entgeltrechnungen) processing.
• Energieabrechnung (Energy Billing) Billing services for the energy sector covering network, distribution and meter charge billing, consumption billing, master data maintenance, and settlement for regulated (electricity/gas) and non-regulated (heat/water/wastewater) supply types.
• Energiedatenmanagement (Energy Data Management) Energy data management services including distribution grid balancing (electricity and gas), excess/deficit volume billing, MDM, declaration messages to market area responsible parties, and supplier change implementation.
• Marktkommunikation (MaKo) Market communication services handling supply start/end, electronic network usage billing with grid operators, customer switching, tariff changes, meter reading capture, master data management and communication with market partners.
• Finanz- und Rechnungswesen Financial and accounting services including construction/order billing, energy controlling, preliminary annual closing processes, receivables management, digitization of business processes via DMS and workflow systems, and revision-secure digital record keeping.
• IT-Services & Hosting (Rechenzentrum Standort Neumünster) IT hosting services from the company's own data center in Neumünster, including hosting of customer-specific individual software, ERP solutions on NTS.suite basis, fully integrated software solutions for consumption billing, financial accounting and energy data management.
• Personaldienstleistungen Personnel services including payroll processing (TV-V, TVöD), personnel file management, HR support, and integrated time tracking systems for municipal energy and waste management companies.
• Kaufmännische Prozesse (Abfallwirtschaft) Commercial and administrative processes for the waste management sector including IT services for customer management and billing, controlling and reporting, and financial accounting.

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• WilkencoreTechnology or IntegrationLong-term cooperation partner providing NTS.suite software, the core ERP platform used for energy billing, financial accounting, and market communication. The software runs on Microsoft Dynamics 365 Business Central and forms the technical foundation for serving energy utility customers.
• datenschutz nord GmbHminorImplementation/ SI/ Consulting PartnerExternal data protection officer provider ensuring GDPR compliance. Provides data protection officer services for the company.
• E.ON Group (Whistleblowing System)minorStrategic or Co-development PartnerAccess to E.ON's whistleblowing system for reporting potential legal violations, human rights issues, and compliance concerns. SERVICE PLUS offers this channel to employees, business partners, and third parties.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• msg (msg systems ag): Large German IT consulting and software firm serving insurance, banking, automotive, and the public sector/energy vertical with industry solutions; competes broadly with Service Plus for utility and public-sector IT mandates and is materially larger.
• Arvato Systems (Bertelsmann): IT services and systems integrator within Bertelsmann, providing solutions for utilities (especially energy network operators and smart metering) and the public sector—a broader incumbent competing for end-to-end municipal IT mandates.

Direct peers

• KISTERS: German vendor specializing in energy data management (EDM), market communication, billing, and resource optimization for utilities; competes directly with Service Plus's MaKo/Energiedatenmanagement lines for German municipal and energy customers.
• Schleupen: Specialist German ERP and IT services provider to municipal utilities (Stadtwerke) and energy suppliers, offering EAI, billing, market communication, and managed services—directly overlapping Service Plus's NTS.suite-based offering.
• SOPTIM: German IT services and software company focused on the energy market—energy data management, market communication, billing, and smart-meter solutions—competing head-to-head for the same Stadtwerke accounts as Service Plus.
• Akquinet: German IT consulting firm with practice areas in ERP (Microsoft Dynamics), industry IT for energy/utilities, and managed hosting for mid-sized and municipal customers—closely mirrors Service Plus's NTS.suite/Dynamics 365 hosting model.
• Wilken: German vendor of NTS.suite (Microsoft Dynamics 365 Business Central-based ERP) for the municipal energy sector. Wilken is Service Plus's core technology partner and also competes directly for the same Stadtwerke accounts in energy billing, market communication, and ERP.

Emerging players

• ProAlpha: Mid-market ERP vendor covering financials, production, and CRM with Microsoft Dynamics roots; an emerging adjacent competitor to Service Plus for the broader ERP workloads of small/medium municipal utilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/service-plus-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Plus