Service Plus
- Company typePrivate
- Founded1992
- HeadquartersNeumünster, Germany
- Headcount51–100
- GTM typeB2B
- OfferingServices
Service Plus firmographics
Firmographics- Name
- Service Plus
- Legal name
- SERVICE plus GmbH
- Website
- https://service-plus-gmbh.de
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Service Plus industry classification
Industry- Product category
- Municipal Utility IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Industry-Specific ERP for Utilities & Energy (HDAEAEAN)
- akta.pro secondary industries
- Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA), ERP Implementation & Systems Integration Services (BPAEAGAA)
Keywords
Where Service Plus is headquartered
LocationHeadquarters
- HQ city
- Neumünster
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Service Plus business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations
Revenue model
- IT Services and Software Solutions: Revenue from providing and hosting ERP software solutions, hosting services, software development and maintenance, including NTS.suite and GESA applications. Customers receive fully integrated software solutions for their specific industry needs.
- Professional Services - Business Process Outsourcing: Comprehensive support for commercial processes including accounting, controlling, energy billing, data management, HR services, and market communication. The company acts as an external service provider taking responsibility for specific operational tasks.
- Personnel Services: Payroll processing, personnel file management, time tracking systems, and HR support services for municipal energy and waste management companies.
- Market Communication Services (MaKo): Processing of market communication processes including supplier switches, network usage billing, meter reading data management, and regulatory compliance communication between market partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom service packages based on customer requirements |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels3 records
Service Plus product offering
Product offeringCore offering
Service Plus delivers IT services, software solutions, digitization, document printing, and back-office business process outsourcing for municipal energy utilities (Stadtwerke) and municipal waste management companies (Abfallwirtschaftsgesellschaften) in Northern Germany. Its core software stack comprises the NTS.suite ERP platform (built on Microsoft Dynamics 365 Business Central in partnership with Wilken) and the proprietary GESA waste management application, complemented by managed services for energy billing, market communication, financial accounting, controlling, HR/payroll, IT hosting, and web applications.
Product overview
Service Plus operates as a service provider for municipal energy and waste management companies (Stadtwerke and Abfallwirtschaftsgesellschaften), offering a modular portfolio combining proprietary software products with comprehensive business process services. The core technology platform consists of the NTS.suite (built on Microsoft Dynamics 365 Business Central, in partnership with Wilken) for the energy sector and the proprietary GESA application for the waste management sector. These software products are complemented by a full range of managed services including billing (Energieabrechnung), energy data management (Energiedatenmanagement), market communication (Marktkommunikation), financial accounting, controlling, IT hosting from an in-house data center in Neumünster, web development, and HR/payroll services. Service Plus positions itself as a one-stop provider delivering software solutions, operational services, and access to a network of partner companies.
Differentiator
Problem solved
Functional benefit
Brands
- GESA: A software application specifically developed for the waste management sector (Abfallwirtschaft) for container management, fee billing, and charge calculation.
- NTS.suite
Products and services
- NTS.suite Integrated ERP and billing software solution for municipal energy utilities, built on Microsoft Dynamics 365 Business Central in partnership with Wilken, covering ERP, financial accounting, controlling, billing, market communication, process automation and workflow support.
- GESA Proprietary software application for the waste management (Kreislaufwirtschaft) sector, providing container management, fee billing based on official fee notices (Gebührenbescheide), and service invoice (Entgeltrechnungen) processing.
- Energieabrechnung (Energy Billing) Billing services for the energy sector covering network, distribution and meter charge billing, consumption billing, master data maintenance, and settlement for regulated (electricity/gas) and non-regulated (heat/water/wastewater) supply types.
- Energiedatenmanagement (Energy Data Management) Energy data management services including distribution grid balancing (electricity and gas), excess/deficit volume billing, MDM, declaration messages to market area responsible parties, and supplier change implementation.
- Marktkommunikation (MaKo) Market communication services handling supply start/end, electronic network usage billing with grid operators, customer switching, tariff changes, meter reading capture, master data management and communication with market partners.
- Finanz- und Rechnungswesen Financial and accounting services including construction/order billing, energy controlling, preliminary annual closing processes, receivables management, digitization of business processes via DMS and workflow systems, and revision-secure digital record keeping.
- IT-Services & Hosting (Rechenzentrum Standort Neumünster) IT hosting services from the company's own data center in Neumünster, including hosting of customer-specific individual software, ERP solutions on NTS.suite basis, fully integrated software solutions for consumption billing, financial accounting and energy data management.
- Personaldienstleistungen Personnel services including payroll processing (TV-V, TVöD), personnel file management, HR support, and integrated time tracking systems for municipal energy and waste management companies.
- Kaufmännische Prozesse (Abfallwirtschaft) Commercial and administrative processes for the waste management sector including IT services for customer management and billing, controlling and reporting, and financial accounting.
Companies that use Service Plus
Customer profileNamed customers8 records
Segments2 records
Ideal customer profiles2 records
Service Plus technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature4 records
Service Plus partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- WilkencoreLong-term cooperation partner providing NTS.suite software, the core ERP platform used for energy billing, financial accounting, and market communication. The software runs on Microsoft Dynamics 365 Business Central and forms the technical foundation for serving energy utility customers.
- datenschutz nord GmbHminorExternal data protection officer provider ensuring GDPR compliance. Provides data protection officer services for the company.
- E.ON Group (Whistleblowing System)minorAccess to E.ON's whistleblowing system for reporting potential legal violations, human rights issues, and compliance concerns. SERVICE PLUS offers this channel to employees, business partners, and third parties.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Service Plus competitors and assessment
Company assessmentBroad incumbents
- msg (msg systems ag): Large German IT consulting and software firm serving insurance, banking, automotive, and the public sector/energy vertical with industry solutions; competes broadly with Service Plus for utility and public-sector IT mandates and is materially larger.
- Arvato Systems (Bertelsmann): IT services and systems integrator within Bertelsmann, providing solutions for utilities (especially energy network operators and smart metering) and the public sector—a broader incumbent competing for end-to-end municipal IT mandates.
Direct peers
- KISTERS: German vendor specializing in energy data management (EDM), market communication, billing, and resource optimization for utilities; competes directly with Service Plus's MaKo/Energiedatenmanagement lines for German municipal and energy customers.
- Schleupen: Specialist German ERP and IT services provider to municipal utilities (Stadtwerke) and energy suppliers, offering EAI, billing, market communication, and managed services—directly overlapping Service Plus's NTS.suite-based offering.
- SOPTIM: German IT services and software company focused on the energy market—energy data management, market communication, billing, and smart-meter solutions—competing head-to-head for the same Stadtwerke accounts as Service Plus.
- Akquinet: German IT consulting firm with practice areas in ERP (Microsoft Dynamics), industry IT for energy/utilities, and managed hosting for mid-sized and municipal customers—closely mirrors Service Plus's NTS.suite/Dynamics 365 hosting model.
- Wilken: German vendor of NTS.suite (Microsoft Dynamics 365 Business Central-based ERP) for the municipal energy sector. Wilken is Service Plus's core technology partner and also competes directly for the same Stadtwerke accounts in energy billing, market communication, and ERP.
Emerging players
- ProAlpha: Mid-market ERP vendor covering financials, production, and CRM with Microsoft Dynamics roots; an emerging adjacent competitor to Service Plus for the broader ERP workloads of small/medium municipal utilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Service Plus social profiles
Digital presenceService Plus compliance and trust
Trust signalCompliance1 record
Service Plus financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Plus leadership team
Management profileNumber of profiles
Profiles3 records
Service Plus funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Plus M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Plus
What does Service Plus do?
Service Plus delivers IT services, software solutions, digitization, document printing, and back-office business process outsourcing for municipal energy utilities (Stadtwerke) and municipal waste management companies (Abfallwirtschaftsgesellschaften) in Northern Germany. Its core software stack comprises the NTS.suite ERP platform (built on Microsoft Dynamics 365 Business Central in partnership with Wilken) and the proprietary GESA waste management application, complemented by managed services for energy billing, market communication, financial accounting, controlling, HR/payroll, IT hosting, and web applications.
Is Service Plus a public or private company?
Service Plus is a private company. It is classified as corporate owned and is currently operating.
When was Service Plus founded?
Service Plus was founded in 1992. It employs 51 to 100 people.
Where is Service Plus based?
Service Plus is headquartered in Neumünster, Germany, in the Europe region.
How does Service Plus make money?
Four revenue lines are on record. IT Services and Software Solutions are the primary driver. The others are professional Services - Business Process Outsourcing, personnel Services and market Communication Services (MaKo).
Who are Service Plus's main competitors?
Broad incumbents on record are msg (msg systems ag) and Arvato Systems (Bertelsmann). Direct peers are KISTERS, Schleupen, SOPTIM, Akquinet and Wilken. ProAlpha is listed as an emerging player.
Does Service Plus have an API?
No public API is recorded for Service Plus.
What industry is Service Plus in?
Service Plus's product category is Municipal Utility IT Services. Its primary akta.pro industry code is HDAEAEAN, Industry-Specific ERP for Utilities & Energy, with a secondary code of HDAEAEAA, Core ERP Suites (Financials, Procurement, Projects). Its NAICS code is 54151 and its SIC code is 7370.