What Kindred Home Care does

Kindred Home Care is a privately-held, family-led Canadian home care services company founded in 1986 by Paul English and headquartered in Saint Stephen, New Brunswick. Currently led by CEO Billy English (the founder's son) with COO Will Bernard and VP of Strategic Initiatives Isaac Fitch, the company provides personal care, medication reminders, light housekeeping, meal preparation, companionship, and respite care primarily to seniors and adults with disabilities who wish to remain in their homes. It self-describes as New Brunswick's largest private home care provider, employing 900+ staff and serving ~1,200 clients in New Brunswick alone, with additional regional offices in Saint John, Moncton, Fredericton, Miramichi, Halifax, and the Greater Toronto Area.

The company has built two proprietary technology assets: custom scheduling and analytics tools advertised at 99.9% uptime that optimize caregiver routing and outcome tracking, and the Wellness Check Initiative (WCI), a digital health assessment platform co-developed with the University of New Brunswick (PITCH research group, Dr. Erik Scheme) and VeroSource Solutions. WCI uses a secure mobile app for caregivers to record cognitive and physical health indicators (blood pressure, mobility, cognition) during home visits, with 185+ caregivers trained and 110+ monthly client assessments reported as of 2021. The WCI was funded by the Government of New Brunswick and the Public Health Agency of Canada's Healthy Seniors Pilot Project.

Kindred's revenue model is a hybrid of government-funded contracts — primarily through the New Brunswick Department of Social Development for personal support worker wages and home support agency operations — and private-pay clients, who are supported through financial aid application assistance. Go-to-market is direct-to-consumer via phone (1-877-999-6602) and website intake, with free in-home assessments by regional managers. Growth has been driven by acquisitions, including Riley Home Health Services (Saint John, December 2020) and TLC Nursing Home Care Services (April 2026), as well as expansion into Ontario and stated national ambitions across all 10 Canadian provinces.

Name

Kindred Home Care

Legal name

Kindred Home Care

Website

https://kindredhomecare.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Kindred Home Care is a privately-held Canadian home care provider delivering personal care, medication reminders, housekeeping, and companionship services to seniors and adults with disabilities across Atlantic Canada and Ontario, supported by a proprietary digital health monitoring platform.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Respite In-Home Care (Short-Term Relief) (HLADAGAH), In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA), Recurring Housekeeping for Seniors/In-Home Support (HSAEAAAL)

Keywords

• Home care services
• Senior care
• Personal care assistance
• Respite care
• Companion care

Headquarters

HQ city

Saint Stephen

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Home Care Services: Providing home care services to seniors and adults with disabilities, including personal care, assistance with daily living activities, respite services, and home management. Revenue comes from government-funded contracts and private pay clients.
2. Government Contracted Services: Services funded through the Government of New Brunswick's Department of Social Development, including personal support worker wages and home support agency operating costs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Kindred Home Care provides in-home care services to seniors and adults with disabilities, including personal care (grooming, bathing, dressing), medication reminders, light housekeeping, meal preparation and grocery shopping, companionship, and respite care. Services are delivered by matched caregivers directly in clients' homes across multiple regions in Atlantic Canada and select other Canadian provinces.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Care Assistance with grooming, bathing, and dressing for seniors and adults with disabilities delivered in their own homes by matched caregivers.
• Light Housekeeping

Quantifiable outcome

• 185+ caregivers trained on digital health platform since November 2019
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• 902 ManUpminorOthers · 1 August 2020Halifax-based organization dedicated to the advancement of all Black Communities within Nova Scotia, with focus on empowerment of young Black males. Kindred donated $5,000 to support their anti-racism initiatives.
• Black Lives Matter FrederictonminorOthers · 1 August 2020Newly launched chapter in New Brunswick focused on conducting research into the impact of racism in the province and advocating for mandatory anti-racism training for police and government officials. Kindred donated $5,000 to support their efforts.
• University of New BrunswickcoreStrategic or Co-development Partner · 1 November 2019Research partnership for the Wellness Check Initiative (WCI), a digital health platform pilot program. UNB researchers led by Dr. Erik Scheme developed the PITCH digital health platform. The initiative tracks clients' cognitive/mental and physical health through assessments performed by caregivers using a secure app.
• VeroSource SolutionscoreTechnology or Integration · 1 November 2019Fredericton-based digital health company whose proprietary digital health platform forms the foundation of the Wellness Check Initiative. Provides the technology enabling real-time health assessment data collection and sharing to improve client outcomes.
• PeakForm Health and Safety AcademycoreTechnology or IntegrationTraining partner providing accredited PCA and PSW training courses to over 500 care providers per year. PeakForm's program is a made-in-New Brunswick PCA II training program including training manual, learn-at-home program, and innovative mobile hands-on lab. Also helped Kindred transition to virtual training during COVID-19 pandemic.
• YMCAminorOthersCommunity partnership through YMCA's Champions of Employment for Newcomers program supporting diverse hiring and employment practices.
• Black Business NetworkminorOthersCommunity partnership supporting Black businesses and communities in Atlantic Canada.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Bayshore HealthCare: Canada's largest privately held home and community health care services provider, offering personal care, nursing, and home support across multiple provinces. Directly comparable to Kindred in service mix, government contract reliance, and caregiver-driven model, but at much greater national scale.
• ParaMed (Extendicare): One of Canada's largest home care and community health service providers, offering personal care, home support, and nursing across most provinces. Directly comparable service portfolio and government-contracted revenue mix to Kindred, with much broader geographic reach.
• CarePartners: Ontario-based home health care provider offering personal support, nursing, and therapy services through government contracts and private pay. Comparable to Kindred in service mix and reliance on provincial health system funding, though concentrated in Ontario.
• SE Health (Saint Elizabeth Health Care): National not-for-profit home and community health care provider delivering personal support, nursing, and rehabilitation services across Canada. Comparable to Kindred in serving seniors and persons with disabilities at home, with a larger footprint and broader clinical/advisory offerings.
• VHA Home HealthCare: Not-for-profit home care provider serving Ontario with personal support, nursing, and rehab services funded largely by government contracts. Highly comparable in service mix and government-contracted revenue model to Kindred's New Brunswick operation.
• Home Instead (Canadian operations): Global franchise network specializing in personal care, companionship, and respite for seniors at home, with franchise locations across Canada. Closely comparable in core offerings (ADL support, companionship, respite) and direct-to-consumer GTM motion to Kindred.
• Right at Home Canada: Franchised home care provider offering personal care, homemaking, and companionship for seniors and adults with disabilities across multiple Canadian provinces. Directly overlaps with Kindred's core offerings and target population.
• Comfort Keepers (Canadian operations): Franchised in-home care provider offering personal care, companionship, and respite for seniors across Canada. Comparable to Kindred in service scope (ADLs, companionship, light housekeeping) and direct-to-consumer model.

Broad incumbents

• CBI Health: Large Canadian provider of community-based health care services including home health, rehabilitation, and personal care. Overlaps with Kindred in home-based personal care, but operates as a broader incumbent across clinical and rehab categories.

Regional players

• Living Assistance Services: Canadian home care provider focused on live-in and hourly personal care for seniors, primarily serving Ontario. Comparable to Kindred in core service offering (personal care, companionship for seniors) but with a different geographic focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/kindred-home-care

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kindred Home Care