Austin Street Center

What Austin Street Center does

Austin Street Center is a Dallas-based nonprofit organization, founded in 1983, that operates one of the city's largest low-barrier homeless shelters for men ages 45 and older and women ages 18 and older. Its integrated service platform is delivered primarily through the Austin Street Center for Community Engagement, a 60,000-square-foot, 24/7 facility opened in June 2022 that more than doubled the footprint of the prior shelter and houses dining, classrooms, a computer lab, and dedicated medical rooms. Core offerings include emergency shelter, the Sisterhood Program for women, Rapid Re-Housing with up to 12 months of rental assistance, a Medical Respite Program operated in coordination with Texas Health Resources, and on-site case management, employment services, mental-health counseling, substance-use treatment, and basic-needs provision (meals, clothing, hygiene, transportation).

The business model is donation- and grant-dependent: services are provided free of charge to clients, and revenue is generated from individual donations, planned giving, in-kind gifts (meals, clothing, hygiene items), corporate and foundation grants (with at least 8–10 funders at the $50,000+ tier and several at $25,000–$49,000), and signature event fundraising (Humble Beginnings Luncheon, Normathon car raffle, No Place Like Home gala). There is no proprietary technology platform, no public or partner-facing API, no AI or machine-learning capability disclosed, and no app product; the organization relies on standard nonprofit CRM/case-management tooling and on a small in-house IT function. In 2025 the organization served 2,731 clients, housed 640, helped 245 gain employment, conducted 25,296 case management sessions, and mobilized 2,399 volunteers contributing 19,936 service hours.

Customer/constituent relationships are bifurcated: on the supply side, more than 60 community partners — including Parkland Health, Texas Health Resources, MDHA, Bank of America Charitable Foundation, the Moody Foundation, H-E-B, the Salvation Army, and Our Calling — provide funding, referrals, in-kind goods, and program collaboration; on the demand side, intake is via walk-in (weekdays 11am–4pm on a lottery basis), hospital and skilled-nursing referrals (by 6pm for next-day bed evaluation), and medical-respite referrals. Operations are limited to the Dallas–Fort Worth Metroplex. The organization is governed by a board chaired by Frank Mihalopoulos and led by CEO Daniel Roby (since 2015), with a full C-suite (CFO Alissa Rodgers, Chief of Staff Karen Milam, Chief Advancement Officer Jennifer Atchison, Chief Programs Officer Dustin Perkins) and a headcount of 101–250.

Name

Austin Street Center

Legal name

Austin Street Center

Website

https://austinstreet.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

51–100 employees

Short description

Austin Street Center is a Dallas-based nonprofit, founded in 1983, operating one of the city's largest low-barrier homeless shelters (men 45+, women 18+) from a 60,000-square-foot facility, delivering emergency shelter, Rapid Re-Housing, Medical Respite, case management, and employment services free of charge, funded primarily by donations, foundation grants, and event fundraising.

Ownership category

akta.pro rank

Product category

Homeless Shelter Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Emergency shelter services
• Homeless services
• Rapid rehousing
• Case management
• Transitional housing

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Individual Donations: Monetary gifts from individual donors of any amount to support shelter operations and client services.
2. Planned Giving: Legacy donations and bequests from supporters to sustain shelter operations into the future.
3. Meal Service Donations: In-kind food donations from community groups and organizations to provide meals to clients.
4. Item Donations: In-kind donations of clothing, hygiene products, and other basic necessities from donors.
5. Corporate and Foundation Grants: Major gifts and grants from corporations and foundations exceeding $10,000 to support shelter programs and services.
6. Event Fundraising: Revenue from signature events including Humble Beginnings Luncheon, Normathon car raffle, and No Place Like Home gala.

Distribution channels4 records

Marketing channels6 records

Core offering

Austin Street Center provides 24/7 emergency shelter and a coordinated suite of supportive services to homeless individuals in Dallas. Core offerings include emergency housing for men ages 45+ and women ages 18+, the Sisterhood Program for women, Rapid Rehousing with up to 12 months of rental assistance, Medical Respite care for hospital-discharged patients, housing-focused case management, employment services, mental health and substance use treatment, and basic needs (meals, clothing, hygiene, transportation).

Product overview

Austin Street Center is a nonprofit homeless shelter organization offering emergency shelter and comprehensive social services. The organization operates a single integrated shelter facility (Austin Street Center for Community Engagement, opened June 2022) providing multiple interconnected services including emergency housing, Rapid Rehousing, Medical Respite, the Sisterhood Program for women, case management, employment services, mental health care, substance use treatment, and basic needs provision. Services are coordinated through housing-focused case management to help clients achieve permanent housing stability.

Differentiator

Problem solved

Functional benefit

Brands

• Sisterhood Program: Program specifically for women experiencing homelessness

Products and services

• Emergency Shelter

Quantifiable outcome

• 2,731 clients served in 2025
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered flagship, core and minor.

• H-E-B Grocery CompanyflagshipGTM or Marketing PartnerPresenting sponsor of the No Place Like Home event and major corporate partner contributing $50,000+. H-E-B is a key supporter of Austin Street's mission to provide safe shelter and basic needs for vulnerable homeless individuals.
• United WayflagshipGTM or Marketing PartnerMajor foundation partner contributing $50,000+ to support shelter operations and programs for homeless individuals.
• Texas Health ResourcescoreStrategic or Co-development PartnerContributing $25,000-$49,000 and partnering on medical respite referrals. Texas Health Resources respite team reviews referrals and coordinates with Austin Street intake team.
• Metro Dallas Homeless Alliance (MDHA)coreStrategic or Co-development PartnerAustin Street CEO Daniel Roby serves on the Board of Directors of MDHA, the regional coordinating body for homeless services in Dallas.
• City of Dallas Office of Homeless SolutionscoreStrategic or Co-development PartnerCity agency partner providing funding and coordination for homeless services. Austin Street coordinates with the City on initiatives including Support Oak Cliff recovery effort.
• Crest Family of DealershipscoreGTM or Marketing PartnerPresenting sponsor of Normathon car raffle event, providing vehicles for the annual fundraiser.
• Sportsradio 96.7 and 1310 The TicketcoreGTM or Marketing PartnerRadio partner for Normathon broadcast marathon featuring Norm Hitzges and special guests.
• Parkland Health and Hospital SystemcoreStrategic or Co-development PartnerMajor healthcare partner providing medical services and referrals to Austin Street clients.
• Dallas Area Rapid Transit (DART)minorOthersCommunity partner providing transportation assistance and Connector bus service for clients.
• Baylor School of NursingminorStrategic or Co-development PartnerEducational partner providing nursing students for volunteer service and training opportunities.
• North Texas Food BankminorStrategic or Co-development PartnerCommunity partner providing food resources for client meals.
• Our CallingminorStrategic or Co-development PartnerStreet outreach partner that refers homeless individuals to Austin Street shelter services.
• The Salvation ArmyminorStrategic or Co-development PartnerHomeless services partner providing referrals and coordination of care.

Scale indicators9 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Family Gateway: Dallas-based nonprofit operating emergency shelter, transitional housing, and rapid re-housing with case management for families experiencing homelessness. Directly comparable service model in the same metro, focused on the Housing First approach.
• The Salvation Army of North Texas: Operates emergency shelters, transitional housing, and case management for individuals and families experiencing homelessness in the DFW region, including the Center of Hope in Dallas. Directly comparable as a large, multi-program emergency shelter and rehousing provider in the same metro.
• The Stewpot: Dallas-based nonprofit providing day services, meals, ID recovery, case management, and shelter referrals to people experiencing homelessness. Comparable day-services-plus-shelter-navigation model funded by individual donations and church/corporate partners.
• Dallas Life Foundation: Dallas nonprofit providing emergency shelter, meals, recovery programs, and workforce development for adults experiencing homelessness and addiction. Comparable integrated shelter and long-term recovery model in the same metro.
• Our Calling: Dallas-based nonprofit providing street outreach, day services, and shelter referrals to individuals experiencing homelessness. Comparable mission and donor base, with formal referral flow into Austin Street Center.
• Union Gospel Mission of Tarrant County: Faith-based homeless shelter and recovery organization providing emergency shelter, meals, case management, and long-term recovery programs in the DFW-adjacent Fort Worth market. Comparable operating model of integrated shelter plus rehabilitation services funded by donations and events.
• Bridge Homeless Recovery Center: Dallas-based shelter and recovery organization providing emergency shelter, case management, and pathways to permanent housing for individuals experiencing homelessness. Closest peer in the same metro with a similar shelter-plus-recovery orientation.

Broad incumbents

• Volunteers of America Texas: Statewide affiliate of a national nonprofit providing housing, behavioral health, and supportive services including programs serving homeless veterans and individuals. Overlaps with Austin Street on rapid re-housing, case management, and behavioral-health-supported housing.
• Metro Dallas Homeless Alliance: Regional coordinating body for homeless services in Dallas and Collin counties, of which Austin Street's CEO is a board member. Comparable only as the lead planning/funding convener in the same Continuum of Care—not a direct service peer.
• Catholic Charities of Dallas: Large regional social services nonprofit providing shelter, refugee services, immigration legal aid, and housing stabilization across North Texas. Overlaps with Austin Street on rapid re-housing and case management for vulnerable populations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AustinStreetCtr
• YouTubeyoutube.com/channel/UCKvZ8EjnMigPDV7WHdSuAWw
• Facebookfacebook.com/AustinStreetCenter
• LinkedInlinkedin.com/company/austin-street-center
• Instagraminstagram.com/austinstreetcenter

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Austin Street Center