What Plateau Telecommunications does

Plateau Telecommunications Incorporated is a New Mexico-incorporated rural telephone cooperative headquartered in Clovis, New Mexico, originally established in 1949 as the Eastern New Mexico Rural Telephone Cooperative by area farmers, ranchers, and citizens to deliver telephone service to underserved eastern New Mexico communities. The company provides area-wide communications and information services — including residential and business broadband internet, gigabit fiber (through its Gigabit City initiative), VoIP voice, data center colocation, managed IT services, transport services, and small-business solutions — to residential and business customers across rural West Texas and eastern New Mexico, with active fiber deployment underway in Roswell Zones 8 and 39.

The underlying technology stack centers on owned fiber-optic network infrastructure certified as gigabit-capable (delivering speeds up to 100x standard US household connections), supplemented by VoIP telephony, a data center facility offering colocation with 24/7 managed-services monitoring, and a self-service cooperative customer portal (Smarthub). Product breadth includes Smart Home WiFi, Home Tech and Home Tech Plus residential support subscriptions, Small-Biz Plus, and add-on professional services (Endless Hardware, Time & Expense, Project Work). The cooperative is a member of the Smart Rural Community network and participates in federal programs including Lifeline and the U.S. Department of Commerce Middle Mile Grant program.

Plateau's business model is predominantly subscription-based recurring revenue across multiple streams — residential internet, residential voice, business internet/voice, data center colocation, managed services, hosted communications, and Home Tech support — with early-termination fees on most business contracts. The company distributes directly to customers through its owned infrastructure, the Smarthub online portal, physical store locations, and a $25/$25 member referral program. Pricing is not publicly disclosed and is quoted via Statement of Work for business customers. Launa Waller serves as CEO per company disclosures. The company employs 51-100 people and has been recognized as Best IT Services and Best Internet Provider in 2024 by The New Mexico News.

Name

Plateau Telecommunications

Legal name

Plateau Telecommunications Incorporated

Website

https://plateautel.com

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

51–100 employees

Short description

Plateau Telecommunications is a New Mexico rural telephone cooperative, founded in 1949, delivering broadband internet, gigabit fiber, VoIP, data center colocation, and managed IT services to residential and business customers across rural West Texas and eastern New Mexico.

Ownership category

akta.pro rank

Product category

Rural Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Rural & Regional ISPs (HDAIADAI)

akta.pro secondary industries

Rural & Universal Service Fixed Broadband Providers (HDAIABAJ), Edge Colocation & Distributed Data Center Services (HDABAOAB)

Keywords

• Rural broadband services
• Fiber optic internet
• Voice over IP
• Data center colocation
• Managed IT services

Headquarters

HQ city

Clovis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Internet Services: Monthly recurring subscription fees for broadband internet services to residential customers. Includes various speed tiers and service packages.
2. Residential Voice Services: Voice/VoIP telephone service subscriptions for residential customers with unlimited calling plans and various features.
3. Business Solutions & IT Services: Comprehensive IT services including managed services, data center colocation, transport services, and professional services for business customers. Billed through SOW agreements with monthly recurring fees plus time & expense components.
4. Data Center Services: Colocation services providing customer space, power, cooling, and physical security for customer IT equipment within the data center facility. Billed monthly in advance with early termination fees.
5. Managed Services: Proactive management, routine administration, and troubleshooting of customer systems hosted within the data center. 24/7 monitoring with automatic renewal terms.
6. Home Tech Support Services: Technical support agreements (Home Tech and Home Tech Plus) providing unlimited telephone, email, and web-based technical support. Home Tech is month-to-month after 2 billing cycle minimum; Home Tech Plus requires 2-year contract.
7. Hosted Communications Solutions (Voice): Business VoIP services with per-user/per-line pricing, usage charges for PSTN calls, E911 service charges, and regulatory recovery fees. Early termination charges apply.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Plateau Telecommunications is a rural telephone cooperative providing broadband internet (including gigabit-capable fiber), residential and business voice/VoIP services, smart-home WiFi, business IT solutions, data center colocation, dedicated transport services, and managed IT services to residential and business customers across West Texas and eastern New Mexico. Services are delivered over company-owned fiber and network infrastructure and sold primarily through direct channels, the Smarthub online portal, and physical store locations.

Product overview

Plateau Telecommunications is a regional telecommunications cooperative offering a diversified portfolio of connectivity and technology services for both residential and business customers in New Mexico and West Texas. The core product portfolio centers on broadband internet access (including gigabit fiber through the Gigabit City initiative), VoIP voice services, and managed IT infrastructure. For residential customers, offerings include internet packages at various speed tiers, Smart Home WiFi, Plateau Voice, and Home Tech/Plus technical support plans. Business customers access solutions including Business Solutions, Data Center colocation, Transport Services, and Small-Biz Plus. The company also provides 24/7 managed services and professional IT project work. A customer-facing Smarthub portal enables account management and bill payment. The architecture follows a hybrid model combining owned network infrastructure with third-party device support (computers, printers, smart home devices).

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Internet Broadband internet service for residential customers, available across multiple speed tiers including fiber-to-the-premises connections under the Gigabit City initiative. Sold as a monthly subscription with self-serve activation via Smarthub.
• Plateau Voice (Residential Voice) VoIP-based voice telephone service for residential customers offering unlimited calling plans and E911 support, with various calling features bundled into a monthly subscription.
• Smart Home WiFi Managed in-home WiFi service providing whole-home wireless coverage with smart device integration capabilities for residential subscribers, sold as a managed add-on subscription.
• Gigabit City Fiber Fiber-to-the-premises high-speed internet service delivering gigabit broadband speeds, currently being deployed in Roswell Zones 8 and 39, with fiber sign-up available for additional communities.
• Business Solutions Comprehensive business telecommunications services including business internet, voice, and IT solutions tailored for commercial customers, scoped and priced via Statement of Work (SOW) agreements.
• Data Center (Colocation) Colocation services providing customer space, power, cooling, and physical security for business IT equipment within Plateau's data center facility; billed monthly in advance with early-termination provisions.
• Transport Services Dedicated network transport and connectivity services for business customers requiring reliable point-to-point data transmission capacity across Plateau's fiber network.
• Small-Biz Plus Specialized service tier designed for small business customers with tailored features and pricing, marketed as 'NEW Small-Biz Plus' on the company's website.
• Home Tech Month-to-month residential technical support agreement providing unlimited telephone, email, and web-based technical assistance, with a minimum 2-billing-cycle commitment.
• Home Tech Plus Two-year contracted residential technical support service with WiFi router/access point installation and integration, offering three WiFi option levels and professional installation.
• Managed Services Proactive IT management, routine administration, and troubleshooting of customer systems hosted within Plateau's data center, with 24/7 monitoring, SOW-based pricing, monthly recurring fees plus time-and-expense components, and automatic renewal terms.
• Endless Hardware Hardware support and maintenance service covering parts, equipment, shipping, and third-party vendor support fees for customer equipment.
• Time & Expense Services Billable IT professional services charged at hourly time rates plus expenses for custom project work and break/fix engagements outside managed-services scope.
• Project Work Fixed-fee professional services for defined IT projects, typically requiring upfront payment.

Quantifiable outcome

• Gigabit broadband delivering speeds up to 100 times faster than standard US households

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• U.S. Department of Commerce Office of Inspector GeneralminorOthersENMR (Eastern New Mexico Rural Telephone Cooperative, operating as Plateau Telecommunications) is committed to responsible use of federal Middle Mile Grant funds. Reports of grant fraud, waste, or abuse should be directed to the U.S. Department of Commerce OIG Hotline at 1-800-424-5197.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Horry Telephone Cooperative (HTC): South Carolina-based member-owned telephone cooperative providing gigabit fiber, voice, video, and business/IT services — directly comparable cooperative-owned rural telecom with comparable diversified service portfolio.
• NextLink Internet: Texas-headquartered rural-focused internet service provider delivering fixed wireless and fiber broadband to underserved small/rural communities — comparable rural ISP focus and growth via federal programs.
• Mid-Plains Rural Telephone Cooperative: Oklahoma-based rural telephone cooperative offering broadband, voice, and business IT services — closely comparable cooperative structure and rural fixed-broadband service model.
• Vexus Fiber: Regional fiber-to-the-home ISP serving rural and suburban communities in Texas, New Mexico, Oklahoma, and Louisiana with gigabit broadband, voice, and business services — directly comparable as a regional fiber provider serving rural/small-city markets.
• TWN Communications: Cooperative-owned communications provider serving rural Oklahoma and the Texas Panhandle with broadband and business telecom — same cooperative/fiber-to-rural-services model and overlapping Southwest footprint.

Broad incumbents

• Sparklight (Cable ONE): Regional broadband/cable provider serving smaller U.S. markets with high-speed internet, voice, and business services — comparable customer base of rural/small-town residential and SMB customers.
• TDS Telecom: Telecommunications incumbent serving rural and small-town markets across the U.S. with broadband, voice, and managed business services — same rural ILEC archetype but with far larger footprint and resources.
• Lumen Technologies (Quantum Fiber): Large national telecom offering fiber-to-the-home (Quantum Fiber) plus enterprise wholesale services across many Tier 2/3 and rural markets — broad incumbent whose fiber build overlaps Plateau's geography.
• Consolidated Communications: Established ILEC/CLEC providing fiber broadband, voice, and business services across rural/small-town America — broader incumbent offering overlapping services but at greater scale and geography.

Emerging players

• Starlink (SpaceX): LEO satellite broadband service explicitly targeting rural and underserved U.S. households — directly competing with Plateau for the same rural residential broadband customers with rapidly expanding coverage and faster installation times.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/PlateauTweets
• Facebookfacebook.com/plateautel

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plateau Telecommunications