What Visual Online does

Visual Online S.A. is a Luxembourg-based internet service provider and telecommunications company founded in 1996, operating for 30 years as a wholly-owned subsidiary of POST Luxembourg Group (51% held by state-owned Entreprise des Postes et Télécommunications, 49% by founder entity Trade-Comm S.à r.l.). The company serves residential and business customers across Luxembourg with a vertically integrated portfolio spanning fiber internet (vo.nitro plans from 20 to 1000 MBIT/s), proprietary television (VOtv with browser-based webapp and decoders), landline and cloud telephony (Cloud PBX, SIP Trunk), commercial WiFi (Hotspot.lu), and a full hosting stack (shared hosting, dedicated servers, email mailbox, cloud email security, domain registration, and colocation). Its technology backbone includes its own Tier II+ compliant data center in Contern with redundant BGP fiber connectivity to major European internet exchange nodes, plus a partner Tier IV facility at Windhof; the email platform is powered by Cyren and Arm Research Labs for spam and antivirus filtering.

The company monetizes almost entirely through recurring subscriptions — monthly internet, TV, and hosting plans; annual email and domain fees; and monthly colocation rentals ranging from €125 for a 1U rack unit to €980 for a full Tier IV rack. Pricing is published transparently across tiers (e.g., fiber from €39.90/month, VOtv from €21.90/month, shared hosting from €10-€22/month), with a dedicated non-profit (ASBL) hosting tier at €10/month. Go-to-market is hybrid direct-to-consumer via dashboard.vo.lu self-service portal for residential customers and direct sales ([email protected], phone) for business customers, supplemented by multilingual in-person support at the Contern headquarters, an educational blog, Facebook presence, and event participation such as SpringBreak expo. Distribution is entirely single-country (Luxembourg), with the company emphasizing that all data, infrastructure, and parent operations remain 100% within Luxembourg.

Name

Visual Online

Legal name

Visual Online S.A.

Website

https://vo.lu

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Visual Online is a Luxembourg-based internet service provider and subsidiary of POST Luxembourg Group, offering residential fiber internet, proprietary VOtv television, business telephony, web hosting, email, and colocation services to consumers and businesses across Luxembourg since 1996.

Ownership category

akta.pro rank

Product category

Internet Service Provider (Telecommunications and Hosting Services)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (5162), Broadcasting and Content Providers (516)

SIC

Cable & Other Pay Television Services (4841), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Home Networking & Connected Home Infrastructure (Wi‑Fi Mesh, Routers, Matter/Thread/Zigbee Bridges) (HSAPAQAG)

akta.pro secondary industry

Carrier Interconnection & Peering Exchanges (IXPs, private interconnect, cross-connect) (HDAIAEAG)

Keywords

• Fiber internet services
• Business telephony solutions
• Web hosting services
• Data center colocation
• Domain registration services

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Revenue model

1. Internet & Phone Services: Monthly subscription fees for fiber internet, landline telephony, and bundled packages. Services include vo.nitro fiber plans with various speed tiers (S, M, L, XL, XXL) offering 20 to 1000 Mbit/s speeds.
2. TV Services (VOtv): Monthly subscription for television programming including channels and browser-based access.
3. Email Services: Annual subscription for hosted email mailbox with 1GB storage, including calendar and contact management. Optional ActiveSync at additional cost.
4. Shared Hosting: Monthly subscription for web hosting services including webspace, FTP accounts, MySQL databases, SSL certificates, and one-click installers.
5. Dedicated Servers: Monthly rental of dedicated server hardware including root access, choice of Linux or Windows OS, and included traffic.
6. Colocation Services: Monthly rental for rack space (full rack, half rack, or individual rack units) including power allocation, connectivity, and optional Remote Hands service.
7. Domain Registration: Annual registration fees for domain names across numerous TLDs including .lu, .com, .net, .eu, and country-specific domains.
8. Cloud Email Security: Monthly subscription for cloud-based email filtering protecting against spam, viruses, and malware, with optional annual billing at discounted rate.
9. Hardware Sales: Sale and rental of networking equipment including FRITZ!Box routers and wireless phones, with monthly rental options starting at 5.00 EUR/month.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Visual Online is a Luxembourg-based internet service provider that delivers fiber and DSL internet access, fixed-line telephony, and its proprietary VOtv television service to residential households, while providing business customers with FiberConnect (DIA), Cloud PBX, SIP Trunk, and commercial WiFi (Hotspot.lu). It also operates a hosting portfolio spanning shared hosting, dedicated servers, email mailboxes, cloud email security, domain registration, and colocation in its own Tier II+ data center in Contern and a partner Tier IV facility in Windhof.

Product overview

Visual Online is a Luxembourg-based ISP and service provider offering a comprehensive telecommunications portfolio across residential, business, and hosting segments. The core offerings include VOtv (proprietary television streaming service), Internet & Phone connectivity (fiber/DSL), and Business solutions (Cloud PBX, SIP Trunk, dedicated fiber). Hosting services encompass Shared Hosting, Dedicated Servers, Email Mailbox with Cloud Email Security add-on, Domain registration, and Colocation (Racks, Rack Units) at company-owned Tier II and partner Tier IV data centers. Business connectivity includes Fiber Business, FiberConnect (DIA), and Hotspot.lu WiFi services. Free tools include Ping, Whois, Mail Settings, Fiber Speeds checker, and Telephony Costs lookup. The company operates its own modern data center in Contern with redundant fiber connectivity. All services are hyperlocal with data remaining in Luxembourg and 100% parent company (Post Luxembourg Group) presence in country.

Differentiator

Problem solved

Functional benefit

Brands

• VOtv: Visual Online's own television product offering entertainment channels, streaming, and TV services for residential customers.

Products and services

• Internet & Phone (Residential Fiber and DSL)

Segments4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• POST Luxembourg GroupflagshipOthersVisual Online is a wholly-owned subsidiary of POST Luxembourg Group, one of the largest employers in Luxembourg with 4,725 employees in 2021. POST Luxembourg was founded in 1842 and has been a wholly state-owned company since 1992. Visual Online is one of the main subsidiaries active on the Telecommunications market, alongside POST Telecom, HotCity, and eBRC.
• Entreprise des Postes et Télécommunications (EPT)coreOthersMajority shareholder holding 51% stake in Visual Online S.A. Part of the POST Luxembourg Group structure.
• Trade-Comm S.à r.l. (TC)coreOthersMinority shareholder holding 49% stake in Visual Online S.A. Also the original founders of Visual Online.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Proximus: Belgian incumbent telecom operator and parent of Tango Luxembourg; operates in adjacent geography with comparable internet/TV/business telephony offerings that shape competitive dynamics in the broader Benelux region.
• Swisscom: Swiss incumbent telecom with similar bundled ISP, TV, and business connectivity offerings; serves as a regional comparable for a state-influenced, single-market operator like Visual Online.

Direct peers

• Orange Luxembourg: Major incumbent telecom operator in Luxembourg offering fiber internet, mobile, TV and business services; competes head-to-head with Visual Online for residential and enterprise customers in Luxembourg.
• Hetzner Online: European hosting and dedicated server provider with comparable products (shared hosting, dedicated servers, colocation); competes with Visual Online's hosting line for SMB and developer customers.
• Infomaniak: Swiss ISP and hosting provider with a hyperlocal, data-sovereignty positioning very similar to Visual Online — fiber internet, TV, email, web hosting, and cloud services targeting privacy-conscious European customers.
• OVHcloud: European cloud and hosting provider offering shared hosting, dedicated servers, and colocation; overlaps directly with Visual Online's hosting and infrastructure portfolio.
• POST Telecom: Sister company within POST Luxembourg Group and the largest telecom operator in Luxembourg; directly competes with Visual Online across residential internet, TV, and business telephony in the same single-country market.
• Tango Luxembourg: Luxembourg-based quad-play provider (internet, TV, mobile, fixed telephony) owned by Proximus; competes directly with Visual Online in the same residential and SMB connectivity market.

Others

• Lu-Cix: Luxembourg Commercial Internet Exchange; Visual Online's redundant BGP connectivity to European IXPs connects to Lu-Cix, making it a relevant ecosystem peer for peering and transit services.

Broad incumbents

• Scaleway: European cloud and bare-metal provider; broader scale incumbent offering hosting, dedicated servers, and cloud infrastructure that competes with Visual Online's hosting and dedicated server lines.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/visualonline
• Xx.com/visualonline
• LinkedInlinkedin.com/company/visual-online

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Visual Online