City of Huntsville

Municipal Government Serviceshuntsvilletx.gov

The City of Huntsville, Texas is a municipal government providing utilities, public safety, solid waste and recycling, parks, library, permitting, and municipal court services to Huntsville residents and institutional anchors including TDCJ and Sam Houston State University, delivered through a CivicPlus-powered digital platform.

Company typePrivate
Founded1835
HeadquartersHuntsville, United States
Headcount251–500
GTM typeB2C
OfferingServices

What City of Huntsville does

The City of Huntsville, Texas is a municipal government entity established in 1835 as the seat of Walker County and operating under a council-manager form with an elected mayor and city council. It delivers a full suite of public services — water and wastewater utilities, solid waste and recycling, police and fire protection, parks and recreation, public library, development services and permitting, municipal court, and tourism — to the residents and institutions of Huntsville, Texas, including large anchors such as the Texas Department of Criminal Justice facilities and Sam Houston State University. The city employs 251-500 staff distributed across City Hall, Public Works, the Police Department, Parks & Recreation, the Public Library, Utility Billing, the Solid Waste Transfer Station, and the Statue Visitor Center and Wynne Home Arts Center.

The city's digital infrastructure is built on the CivicPlus CivicEngage platform, integrating the official huntsvilletx.gov website, the My HuntsvilleTX mobile and web app (powered by SeeClickFix) for non-emergency citizen service requests, the Municipal Online Payments portal, the Notify Me alert subscription service, and CivicPlus Identity for single sign-on with social login. The website is designed to comply with Section 508 and WCAG 2.0 AA accessibility standards, and the city publishes a public-facing API under a mindful-use policy. Physical service delivery is supported by a transfer station that serves the city, TDCJ, SHSU, and Walker County, and by specialty programs such as the TIPS Warehouse donation program and annual electronics recycling events sponsored by Technocycle of Houston.

Revenue is generated through property taxes, utility fees (water, wastewater, solid waste with minimum charges of $15.00 inside-city and $20.00 outside-city effective October 1, 2025), permit and inspection fees, fines, grants (including a prior H-GAC recycling grant), and ancillary charges such as tire disposal and transfer station usage. Notable forward obligations include an estimated $71.5 million in PFAS-related water treatment upgrades required by 2029, the July 10, 2026 opening of a new City Hall, and continued digitization of citizen-facing services through the CivicPlus ecosystem.

City of Huntsville firmographics

Firmographics

Name: City of Huntsville
Legal name: City of Huntsville, Texas
Website: https://huntsvilletx.gov
Company type: Private
Founded year: 1835
Operating status: Operating
Headcount range: 251–500 employees
Short description: The City of Huntsville, Texas is a municipal government providing utilities, public safety, solid waste and recycling, parks, library, permitting, and municipal court services to Huntsville residents and institutional anchors including TDCJ and Sam Houston State University, delivered through a CivicPlus-powered digital platform.
Ownership category
akta.pro rank

City of Huntsville industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213), Administration of Environmental Quality Programs (9241), Administration of Housing Programs, Urban Planning, and Community Development (9251)
SIC: Water Supply (4941), Refuse Systems (4953)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Parks, Recreation & Cultural Services (BPAIACAI), Local Transportation, Parking & Mobility Administration (BPAIACAM)

Keywords

Municipal government services
Utility billing services
Solid waste management
Public safety services
Parks and recreation

Where City of Huntsville is headquartered

Location

Headquarters

HQ city: Huntsville
HQ country: United States
HQ region: North America

Offices10 records

Markets served

City of Huntsville business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Model	Billing	Price
Unit Pricing	Monthly	Inside City Limits Solid Waste - $15.00 minimum
Unit Pricing	Monthly	Outside City Limits Solid Waste - $20.00 minimum
Unit Pricing	Pay-as-you-go	Tire Disposal Fees
Subscription	Monthly	Utility Billing Services

Distribution channels5 records

Marketing channels6 records

City of Huntsville product offering

Product offering

Core offering

The City of Huntsville provides essential municipal government services to its residents and businesses, including water and wastewater utilities, solid waste collection and recycling, public safety (police and fire), parks and recreation programs, public library services, municipal court, building permits and inspections, code enforcement, and development services. Services are delivered through multiple channels including in-person visits, online portals, a mobile citizen request app, and phone support, supported by a CivicPlus-powered digital infrastructure.

Product overview

The City of Huntsville provides digital City services through a unified CivicPlus-powered platform centered on huntsvilletx.gov. The core offering is the official city website, supplemented by the My HuntsvilleTX mobile app for citizen service requests, online utility billing and payment processing, notification subscription services, an online staff directory, events calendar, and request tracking system. These services integrate with SeeClickFix for issue reporting, Municipal Online Payments for transactions, and CivicPlus Identity for user authentication. The city's digital portfolio also encompasses specialized services for public library access, solid waste and recycling management, parks and recreation programming, and various citizen-facing permit and request systems.

Differentiator

Problem solved

Functional benefit

Brands

My HuntsvilleTX: Mobile service request application powered by SeeClickFix for reporting non-emergency neighborhood issues such as potholes, graffiti, and drainage concerns.

Products and services

Water, Wastewater, and Solid Waste Utility Services Combined monthly utility billing covering water supply, wastewater treatment, and solid waste services for residential and commercial customers inside and outside city limits. Includes online and in-person account management, new service activation (same-day service if submitted before 9 AM), and a $40.00 suspension fee for non-payment. Inside City Limits Solid Waste minimum charge $15.00, Outside City Limits minimum $20.00, both effective October 1, 2025.
Solid Waste and Recycling Collection Services Comprehensive waste management offering curbside garbage collection, residential curbside recycling, yard waste collection, heavy trash pickup, and access to the City Transfer Station Facility (590 IH 45 N). Includes electronics recycling (via Technocycle of Houston partnership) and tire recycling (via Earth Energy Tire Recycling). Drop-off hours 7:30 AM - 5 PM Monday through Saturday, last load accepted 4:45 PM. Also supports the TIPS Warehouse donation program for reusable building materials and formerly received H-GAC recycling grant funding.
Police and Public Safety Services Comprehensive public safety services delivered by the Huntsville Police Department (560 FM 2821 W), including patrol, criminal investigations, SWAT operations, School Resource Officers, neighborhood bike patrols, records, evidence management, animal control, parking enforcement, victims assistance, and chaplaincy support. Contact line 936-291-5480.
Parks and Recreation Programs Recreation programs and parks management delivered by the Parks & Recreation Department (448 State Hwy 75 N), including city parks, the Aquatic Center, youth and adult sports leagues, ball park, and seasonal recreational programming for Huntsville residents. Contact 936-294-5708.
Huntsville Public Library Services Library services at 1219 13th Street offering catalog access, eBooks and Overdrive digital media, computer classes, ESL programs (beginner classes plus a Spanish-language Curso de ESL para principiantes), children's and teen services, genealogy and reference resources, interlibrary loans, and circulation services. Includes the Read with the Dogs literacy initiative in collaboration with Pets With A Mission, Inc. Contact 936-291-5472.
My HuntsvilleTX Mobile App (SeeClickFix) Mobile and web-based citizen request platform powered by CivicPlus SeeClickFix, enabling Huntsville residents to submit and track non-emergency service requests such as potholes, graffiti, damaged signs, drainage concerns, code violations, and similar neighborhood issues. Integrates with CivicPlus Identity for account-based submission and tracking.
Online Utility and Citation Payments Digital payment portal (municipalonlinepayments.com/huntsvilletx) supporting credit card transactions and bank draft authorization for utility bills, traffic citations, and other city fees. Available online or by phone at 888-291-1712 Option 1.
Notify Me Alert Subscription Subscription-based notification service delivering email and SMS alerts for City of Huntsville updates including agenda center meetings, emergency notifications, bid postings, calendar events, news flashes, and department-specific announcements.
Transfer Station Drop-off Facility Physical drop-off facility at 590 IH 45 N, Huntsville, TX 77320 (open 7:30 AM - 5 PM Monday-Saturday, last load accepted 4:45 PM) accepting solid waste, recycling, yard waste, tires (Inside City Limits Small $4.54 / Large $20.43; Outside City Limits Small $5.68 / Large $24.40), metal, and TIPS Warehouse donations. Serves the City of Huntsville, TDCJ, SHSU, and Walker County.
Statue Visitor Center and Tourism Services Tourism and visitor services operated from the Statue Visitor Center at 7600 Highway 75 S, promoting the Sam Houston Statue and providing visitor information about Huntsville attractions, accommodations, cultural venues, and downtown shopping and dining. Includes the Wynne Home Arts Center at 1428 11th Street providing arts and cultural exhibits, classes, and workshops as part of the Cultural District.
Development Services, Permits, and Code Enforcement Regulatory and permitting services delivered by the Development Services Department covering business licensing, permits, central inspections, code enforcement, health inspections, planning, engineering, GIS, and surveying for businesses and residents operating or developing within city limits.

Companies that use City of Huntsville

Customer profile

Segments4 records

Ideal customer profiles4 records

City of Huntsville technology and API

Technology

Technology focussed No

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

City of Huntsville partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered core and minor.

Technocycle of HoustoncoreStrategic or Co-development PartnerTechnocycle of Houston has sponsored the annual Electronics Recycling events for approximately 9 years, providing staff, trucks, and packing supplies to haul electronics. Their support has saved the city between $4,000 - $10,000 per event. The partnership enables convenient e-waste disposal for residents.
Pets With A Mission, Inc.minorStrategic or Co-development PartnerCollaboration with the Huntsville Public Library for the 'Read with the Dogs' literacy initiative. The program pairs trained therapy dogs with children for reading sessions to improve literacy skills.
CivicPluscoreTechnology or IntegrationCivicPlus provides the website content management system powering huntsvilletx.gov and the SeeClickFix service request platform. The city uses CivicPlus digital services as an alternative method for interacting with residents.
Houston-Galveston Area CouncilminorStrategic or Co-development PartnerReceived a recycling grant through H-GAC (Houston-Galveston Area Council) in Fall 2002 that helped boost the TIPS Warehouse program for diverting construction materials from landfills.
Earth Energy Tire Recycling (EE-TDF)minorStrategic or Co-development PartnerLocated at 1400 S Travis Ave, Cleveland, TX 77327, this company recycles all tires collected by the City of Huntsville Transfer Station, diverting them from landfills.

Recent moves6 records

Expansion highlights5 records

City of Huntsville competitors and assessment

Company assessment

Broad incumbents

City of Galveston, Texas: Texas coastal municipal government running water/wastewater utilities, solid waste, parks, public library, and digital city services. Tourism and institutional account profiles provide analogous revenue mix considerations to Huntsville.
City of Tyler, Texas: Larger East Texas municipal government operating similar full-service municipal utilities (water, wastewater, solid waste), parks, police, and library services. Provides benchmarking for a broader service scope and slightly larger scale of operations than Huntsville.

Direct peers

City of College Station, Texas: Texas college-town municipality anchored by Texas A&M University with a similar institutional water/wastewater/solid waste service arrangement to SHSU in Huntsville. Both cities serve large university populations with comprehensive digital city service platforms.
City of Lufkin, Texas: Comparable East Texas municipal government with comparable governance structure, service portfolio, and water/wastewater/street operations. Similar population scale and headcount range.
City of Temple, Texas: Mid-sized Texas municipal government operating its own water/wastewater utilities, solid waste services, parks and recreation, and public library with comparable digital service delivery. Provides a useful comparison for utility-rate structure and capex planning.
City of Conroe, Texas: Other mid-sized Texas municipal government with comparable service mix including water/wastewater utilities, solid waste, parks, and library services serving a similar population profile in the East Texas region. Comparable scale and service breadth make it a closely matched municipal peer.
City of Bryan, Texas: Neighboring Texas municipal government providing utilities, public safety, solid waste, parks and recreation, and digital city services to a similarly-sized community. Comparable governance structure and service portfolio make it a directly comparable peer to Huntsville.
City of Nacogdoches, Texas: East Texas municipal government with similarly-sized population, anchored by Stephen F. Austin State University with a comparable institutional water/wastewater utility relationship. Provides full municipal services including public works, police, parks, and library.

Others

CivicPlus: Technology vendor providing the content management, citizen engagement (SeeClickFix), and identity platform that powers all of Huntsville's digital city services. Included as an ecosystem enabler whose roadmap and pricing directly shape Huntsville's digital service trajectory.

Regional players

City of San Marcos, Texas: Texas municipal government with major university (Texas State University) utility/solid-waste service relationship analogous to the SHSU/Huntsville dynamic. Provides a regional peer with comparable institutional anchor economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

City of Huntsville compliance and trust

Trust signal

Compliance2 records

City of Huntsville financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Huntsville leadership team

Management profile

Number of profiles

Profiles8 records

City of Huntsville funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Huntsville M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Huntsville

What does City of Huntsville do?

Is City of Huntsville a public or private company?

City of Huntsville is a private company. It is classified as state government owned and is currently operating.

When was City of Huntsville founded?

City of Huntsville was founded in 1835. It employs 251 to 500 people.

Where is City of Huntsville based?

City of Huntsville is headquartered in Huntsville, United States, in the North America region.

Who are City of Huntsville's main competitors?

Broad incumbents on record are City of Galveston, Texas and City of Tyler, Texas. Direct peers are City of College Station, Texas, City of Lufkin, Texas, City of Temple, Texas, City of Conroe, Texas, City of Bryan, Texas and City of Nacogdoches, Texas. CivicPlus is listed as an others. City of San Marcos, Texas is listed as a regional player.

Does City of Huntsville have an API?

Yes. The City provides an API for sourcing information from digital City services. The Terms of Use policy states: 'If you are using an API (Application Programming Interface) to source information from a digital City service, we ask that you be mindful of excessive usage, which could slow down service for others. Though there is currently no usage limit, we ask that you let us know if you plan to make heavy use of an API featured on a digital City service.' The API is available for public use to access City information but requires mindful usage to avoid impacting service performance.

What industry is City of Huntsville in?

City of Huntsville's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 2213 and its SIC code is 4941.