What Creotech does

Creotech is a Japanese business process outsourcing (BPO) and facility management provider exclusively focused on educational institutions, operating as a 100% wholly-owned subsidiary of Ritsumeikan Educational Corporation since June 10, 1993. Headquartered in Kyoto with 12 office locations across Kansai, Hokkaido (Sapporo) and Kyushu (Beppu/Aizu), the company employs 465 staff (as of April 1, 2025) and delivered FY2024 revenue on the order of ¥6.5 billion. Creotech's service portfolio spans five integrated business domains: (1) Campus Environment Comprehensive Management — security, cleaning, equipment maintenance and reception; (2) Student Support Services — overseas study support, dormitory/housing operations; (3) School/University Administrative Support — tuition management, JASSO scholarship administration, accounting, procurement and HR/payroll; (4) ICT Solutions — information system development and cloud platform operations on Salesforce and Azure Databricks; and (5) Meeting Room Rental (ACU) — a Sapporo-based, station-connected facility that also functions as satellite campus space for multiple universities.

Underlying the services is a technology stack combining RPA (Robotic Process Automation) for routine accounting and back-office tasks, AI/OCR for digitizing paper-based scholarship and admissions documents, and physical cleaning/security robotics for low-touch facility operations. Two wholly-owned subsidiaries — Creohuman (insurance agency, uniform sales, and online learning environment support, est. 1995) and Ritsumeikan Plus (specially-certified subsidiary employing people with disabilities in cleaning and office subcontracting, est. 2016) — round out the group structure. CEO Toshio Takeuchi has led the company since founding; the company received Eruboshi and Kurumin workplace certifications from Japan's Ministry of Health, Labour and Welfare in 2024.

Creotech's revenue mechanics are dominated by multi-year managed service contracts and outsourced service agreements with the Ritsumeikan group of universities, junior/senior high schools, and elementary schools, plus a slowly expanding base of external clients (commencing with Kyoto city universities in 2022). Pricing is negotiated on a per-contract basis with no public pricing disclosure; sales are conducted through direct B2B outreach, industry reputation, and parent-group referrals. Capital remains internally funded — the company has no external funding rounds, is unlisted, and reports revenue in the single-digit-billion-yen range from a customer base of 42 partner schools.

Name

Creotech

Legal name

株式会社クレオテック

Website

https://creotech.co.jp

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

251–500 employees

Short description

Creotech is a Kyoto-based, wholly-owned BPO and facility management subsidiary of Ritsumeikan Educational Corporation that exclusively serves Japanese educational institutions with campus operations, administrative outsourcing, scholarship processing, ICT solutions, and facility robotics across 42 schools.

Ownership category

akta.pro rank

Product category

Education Sector BPO and Facility Management Services

NAICS

Waste Management and Remediation Services (562)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Revenue Cycle & Tuition Billing/Collections Support (Student Accounts BPO) (EDAEALAN)

Keywords

• Educational BPO services
• Campus facility management
• University administration outsourcing
• Scholarship administration services
• Education sector ICT solutions

Headquarters

HQ city

Kyoto

HQ country

Japan

HQ region

Asia

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Campus Facility Management Services: Comprehensive campus environment management including security, cleaning, equipment maintenance, greenery management, and comprehensive information services. This is the core revenue stream, provided to large universities and schools as outsourced services.
2. School/University Administrative BPO Services: Outsourcing of school administrative tasks including tuition fee management, scholarship processing, library operations, purchasing, accounting, payroll, and HR services. Revenue is generated through service contracts with educational institutions.
3. ICT Solutions and System Development: Information system application development, system maintenance and operations, OA equipment management, and DX promotion support services for educational institutions.
4. Rental Meeting Room Services (ACU): Meeting room rental business operated under the ACU brand in Sapporo, offering large training rooms to small meeting rooms and interview rooms across two floors. Also includes satellite campus space provision.
5. Child, Student Support Services: Student support services including overseas study support, housing/rental assistance, and dormitory operations for international students.
6. Insurance Agency and Merchandise Sales (via subsidiary Creohuman): Insurance agency services for Ritsumeikan faculty, staff, and students; uniform and merchandise sales for affiliated schools; real estate referral services for Ritsumeikan community members.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Creotech is a comprehensive BPO and facility management provider exclusively serving educational institutions, offering outsourced campus environment management (security, cleaning, equipment maintenance), school and university administrative processing (tuition management, scholarship administration, library operations), ICT system development and maintenance, student support services, and meeting room rentals under the ACU brand. The company also provides digital transformation (DX) support including RPA implementation, AI/OCR document processing, and robot introduction for educational facilities.

Product overview

Creotech is a comprehensive BPO service provider for educational institutions, offering a portfolio of 5 integrated service domains: Campus Environment Comprehensive Management, Student Support Services, School Affairs Support, ICT Solutions, and Meeting Room Rental (ACU). The company provides both integrated facility management (cleaning, security, equipment maintenance) and administrative outsourcing services (tuition management, scholarships, library operations). Newer digital services include DX support with RPA implementation, AI adoption for scholarship processing, and robot introduction support for facility operations. The core offering is a full-service platform approach where multiple service modules can be provided independently or as an integrated package to educational institutions.

Differentiator

Problem solved

Functional benefit

Brands

• ACU: 贷会议室事业品牌。札幌駅直結のビル最上阶において大研修室から少人数の会议室までを提供

Products and services

• School/University Administrative Support Service (学校事務・大学事務支援サービス) Comprehensive BPO service for school and university administration including tuition fee management, full scholarship operations (JASSO, national tuition reduction, university-specific programs), and library management operations. Designed for educational corporations and universities seeking to outsource complex administrative workflows.
• Facility Management & Consulting Service (施設管理・コンサルサービス) Campus facility management consulting service including cleaning operations optimization, security services, equipment operations, and cost reduction consulting specifically for educational institutions.
• DX Support & Efficiency Service (DX支援・効率化支援サービス) Digital transformation (DX) support service for school administrative operations, including RPA implementation support, AI adoption, OCR integration, and digitalization promotion initiatives.
• Robot Introduction Support Service (ロボット導入支援サービス) Service supporting educational institutions in selecting, introducing, and operating autonomous cleaning and security robots, including cost reduction and efficiency improvement for campus facility operations.
• Meeting Room Rental - ACU (貸会議室 ACU) Conference and meeting room rental business operated in Sapporo (Asteri 45 building, 12F/16F, directly connected to Sapporo Station), offering spaces from large training rooms to small meeting rooms, including satellite campus functions for various universities such as Hokkaido Medical University, Sapporo City University, and Nayoro City University.
• Campus Environment Comprehensive Management (キャンパス環境総合管理) Comprehensive campus facility management service covering equipment maintenance, security, cleaning, disaster prevention, general reception services, and information services for large universities and educational institutions.
• Student Support Services (児童・生徒・学生サポート) Support services for children, students, and pupils including overseas study assistance, scholarship operations support, student dormitory management, housing search assistance, and rental support for international students.
• University Library Operations (大学図書館運営) University library management service including reference services, collection management, book ordering, and user support services.
• ICT Solutions (ICTソリューション) Information system application development, operation, and maintenance services for educational institutions including student management systems, curriculum management, staff portal systems, and cloud-based data lake solutions.
• Insurance Agency and Merchandise Services (via Creohuman subsidiary) Insurance agency services for Ritsumeikan faculty, staff, and students; uniform and merchandise sales for affiliated schools; real estate referral services — delivered through wholly-owned subsidiary Creohuman Co., Ltd.

Quantifiable outcome

• Achieved significant cost reduction in facility management through introduction of cleaning robots and security robots, enabling early morning and late-night operations without impacting campus users.
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• Ritsumeikan Asia Pacific University (立命館アジア太平洋大学 / APU)coreStrategic or Co-development Partner · 1 January 2025Creotech supports APU operations at the Beppu campus (Oita Prefecture), providing student dormitory management, cloud service development using Salesforce and Azure Databricks, and academic affairs system operations. APU's international environment generates unique service needs that Creotech addresses through specialized support.
• Japan Student Services Organization (日本学生支援機構 / JASSO)coreStrategic or Co-development Partner · 1 January 2024Creotech provides comprehensive scholarship administration services on behalf of universities using the JASSO system, handling application distribution, window services, phone inquiries, document review, interview facilitation, and post-award management. The company also invests in JASSO Social Bonds (ソーシャルボンド), supporting SDGs Goal 4 for inclusive and equitable quality education.
• Ritsumeikan Plus Co., Ltd. (株式会社立命館ぷらす)coreOthers · 1 January 2016A specially certified subsidiary (特例子会社) established by Creotech on October 3, 2016 with capital ¥2 million. Provides facility cleaning, landscaping, and office work subcontracting services, supporting the employment of people with disabilities within the Ritsumeikan group.
• Creohuman Co., Ltd. (株式会社クレオヒューマン)coreOthers · 1 January 1995Creohuman is a wholly-owned subsidiary of Creotech (established February 22, 1995, capital ¥70 million) operating insurance agency services for Ritsumeikan faculty, staff and students, as well as uniform and merchandise sales for affiliated schools. Also handles online learning environment support services. Located at Creotech headquarters.
• Ritsumeikan Educational Corporation (学校法人立命館)flagshipStrategic or Co-development Partner · 1 January 1993Creotech is a 100% wholly-owned subsidiary of Ritsumeikan Educational Corporation, established on June 10, 1993 with capital of ¥99 million. The parent company has been the primary client and strategic anchor, providing stable business foundations and long-term operational mandates across all five business domains. Creotech supports all aspects of campus operations including facility management, ICT, and administrative services across all Ritsumeikan campuses nationwide.

Scale indicators5 records

Recent moves14 records

Expansion highlights5 records

Emerging players

• Will Group (ウィルグループ): Japanese HR and staffing group with operations in education support and bilingual talent placement. Provides education-sector staffing and outsourcing services that partially overlap with Creotech's student support and HR services.

Direct peers

• Kyoritsu Maintenance (共立メンテナンス): Operates the Dormy Inn hotel chain and Japan's largest student dormitory network. Comparable to Creotech's student housing and dormitory operations within Ritsumeikan universities, including dormitory management for international students at APU.
• Sozo Create (ソゾクリエイト): Japanese workplace services company providing facility management, office outsourcing, and shared services to corporate and institutional clients. Closely comparable to Creotech's campus environment management and BPO service lines.
• TKP Corporation: Japan's largest meeting room and rental space operator, directly comparable to Creotech's ACU business in Sapporo. TKP offers satellite campus and educational space solutions across Japan, mirroring Creotech's meeting room and satellite campus service line.
• Tokyu Community (東急コミュニティー): Major Japanese facility management company serving offices, residences, and educational institutions with comprehensive building management services. Direct comparable for Creotech's campus facility management business across cleaning, security, and equipment maintenance.

Broad incumbents

• Sodexo Group: Global French multinational providing food services and integrated facility management to universities and schools worldwide. Comparable to Creotech's campus facility management services at international scale, serving education institutions globally.
• Benesse Holdings (ベネッセホールディングス): Japan's largest private education services conglomerate operating across K-12, language education, and senior care education. A broader incumbent in the Japanese education ecosystem with overlapping customer base (schools, students, families) but a much wider portfolio than Creotech's BPO focus.
• Compass Group: British multinational contract food services and support services company with substantial higher education and school segments. A broader incumbent offering outsourced facility, food, and operational services to educational institutions globally.
• Aramark: American multinational providing food, facilities, and uniforms to colleges, universities, and K-12 schools. Comparable to Creotech's campus facility management business, especially in cleaning, security, and equipment maintenance at educational institutions.

Others

• Recruit Holdings (リクルートホールディングス): Major Japanese conglomerate with significant education businesses including Study Sapuri and Study Sapuri Shingaku. Operates adjacently to Creotech's student support services but focuses on consumer education products rather than institutional BPO.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Creotech