Capita Insurance Services

What Capita Insurance Services does

Capita Insurance Services operates as a UK-focused business unit delivering market-level solutions, underwriting support services, and broker support services to insurance market participants. The unit's leadership profile — a Chief Executive Officer (Simon Sykes), Chief Actuary (Robert Bunbury), a Managing Director (Phil Smith) and Head of Underwriting Management (Rob Saxon) — indicates an organisation anchored in actuarial and underwriting capability rather than a generalist BPO function. Firmographics describe a headcount of 101-250 employees, suggesting a focused specialist unit, though the input material is dominated by Capita plc group-level operational data.

Capita plc, the publicly listed parent (Capita | Data technology, people-led business process services), operates across eight countries (UK, Ireland, Germany, Switzerland, Poland, Bulgaria, India and South Africa) with approximately 34,000 colleagues and a multi-vertical customer base spanning central and local government, defence, health, financial services, telecoms and media, utilities and retail. The Insurance Services unit sits within this footprint and benefits from the group's enterprise sales motion, contact centre infrastructure, payments and collections capability, and pensions administration expertise.

The technology stack associated with the broader group includes a Forward Deployed Orchestrator (an agentic AI operating model), the AI Catalyst Stack for data management and intelligence, Capita AI Agents, RPA deployments (e.g., uniting data from 20 systems for HMRC, saving 6.5 hours per case and freeing 105 FTE annually), and Managed WAN/SD-WAN for AI-driven networks. Whether and to what extent these specific capabilities are deployed within the Insurance Services unit is not stated, but the parent provides them as cross-unit services. Group partnerships include core hyperscaler alliances with Microsoft, AWS, Salesforce, ServiceNow and Snowflake (Select Partner status announced 2026-07-06), plus a minor technology tie-up with Black Sun Global powering CapitaWebAssist on the corporate website. Revenue mechanics are managed-services contracting to large public and private sector clients under multi-year outsourcing arrangements; no unit-level pricing, contract value or revenue figure is disclosed in the source data.

Name

Capita Insurance Services

Legal name

Capita plc

Website

https://capita.co.uk

Company type

Public

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

Capita Insurance Services is a UK-based business unit providing market-level solutions, underwriting support services and broker support services to insurance market participants, operating as part of Capita plc, a publicly listed outsourcer with approximately 34,000 colleagues across eight countries.

Ownership category

akta.pro rank

Product category

Insurance Business Process Outsourcing Services

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Individual Health Insurance Brokerage & Distribution (FSAIAEAL)

akta.pro secondary industry

Captive Insurance Advisory & Management (FSAEADAF)

Keywords

• Underwriting support services
• Broker support services
• Insurance market solutions
• Actuarial consulting services
• Insurance outsourcing services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Outsourcing Services: Capita generates revenue through providing outsourced business process services to public and private sector clients, delivering essential services at scale with technology-enabled solutions including AI, contact centres, pensions administration, payments and collections, and learning services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Capita Insurance Services provides specialist outsourcing and support services to the UK insurance market. Its core offerings comprise market-level solutions for the London and UK insurance marketplace, underwriting support services delivered to underwriters, and broker support services delivered to insurance intermediaries and brokers. The unit is staffed by 101–250 specialists including a Chief Actuary and Head of Underwriting Management.

Product overview

Capita is a business process outsourcer offering a portfolio of AI-enabled services across multiple domains. The core offering includes AI Solutions (comprising Capita AI agents, the AI Catalyst Stack, and Forward Deployed Orchestrator), complemented by citizen experience, customer experience management, payments and collections, pensions administration, learning and specialised training, public sector productivity, place/estates/net zero, and sales and retention services. The portfolio is unified by shared AI infrastructure and data management capabilities, delivering services to government and private sector clients across 8 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Market Level Solutions Outsourced market-level solutions for the London and UK insurance market, delivered to market-level service providers and participants requiring administrative and operational support across the insurance market value chain.
• Underwriting Support Services Outsourced support services for insurance underwriters and underwriting agencies, covering underwriting workflow, actuarial input and underwriting process operations, delivered to UK and London-market underwriters.
• Broker Support Services Outsourced support services for insurance brokers and intermediaries, providing operational and administrative support to broker firms in the UK and London insurance market.

Quantifiable outcome

• Saves up to 6.5 hours per case
• +2 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• SnowflakecoreTechnology or Integration · 6 July 2026Capita has achieved Select Partner status with Snowflake, strengthening AI Data Cloud, data analytics and AI-enabled services across sectors. This partnership enhances Capita's data management and AI capabilities for clients.
• MicrosoftcoreTechnology or IntegrationTechnology hyperscaler partnership providing cloud infrastructure and AI capabilities to support Capita's service delivery.
• Amazon AWScoreTechnology or IntegrationHyperscaler partnership providing cloud infrastructure and AI services for Capita's AI-enabled business process solutions.
• SalesforcecoreTechnology or IntegrationTechnology partnership enabling customer experience management and CRM capabilities within Capita's service offerings.
• ServiceNowcoreTechnology or IntegrationHyperscaler and technology partnership supporting workflow automation and service management capabilities.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Tata Consultancy Services (TCS): Global IT services and BPO giant with a sizeable insurance BPS practice (underwriting, claims, broker support); comparable on scale, hyperscaler partnerships, and ability to deliver managed services across geographies.
• Wipro: Global IT and BPO provider with an insurance industry practice covering underwriting support, broker operations, and customer experience; comparable as a broad incumbent offering AI-enabled managed services.
• Accenture: Global consulting and technology services firm with a large insurance industry group offering underwriting, claims, and broker operations transformation; comparable as a broader incumbent competing for the same enterprise BPO mandates.
• Genpact: Large-scale digital transformation and BPO player with a material insurance practice spanning underwriting, claims, and broker operations; comparable as a broader incumbent delivering AI-enabled services to financial-services and insurance clients.
• Infosys BPM: BPM arm of Infosys with established insurance, underwriting, and policy administration services; comparable as a broad incumbent leveraging global delivery centres (including India) similar to Capita's footprint.
• Cognizant: Global IT services and BPO incumbent with a dedicated insurance practice covering underwriting, policy administration, and broker services; comparable for its combination of technology depth and managed-service delivery to insurers.

Direct peers

• EXL Service: Global BPO and analytics firm with one of its strongest verticals in insurance — underwriting support, claims, and broker operations — making it the closest comparable to Capita Insurance Services' market-level, underwriting and broker support proposition.
• WNS Holdings: BPO specialist with deep insurance, underwriting, and claims operations; comparable on business model (managed services to insurers and brokers) and on the use of analytics-led delivery.

Emerging players

• Concentrix: Customer-experience and BPO specialist increasingly active in insurance and financial-services support; comparable on the customer-experience management and contact-centre aspects of Capita Insurance Services' offering.
• Sutherland Global: Digital-led BPO with growing insurance vertical exposure across underwriting support and broker operations; comparable as an emerging AI-and-analytics-enabled services player chasing similar mid-market insurance mandates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xtwitter.com/CapitaPlc
• YouTubeyoutube.com/@capita
• Facebookfacebook.com/Capitaplc
• LinkedInlinkedin.com/company/capita
• Instagraminstagram.com/lifeatcapita

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capita Insurance Services