West Suburban Medical Center

What West Suburban Medical Center does

West Suburban Medical Center is a Joint Commission-accredited community hospital founded in 1914 in Oak Park, Illinois, operating as a subsidiary of Resilience Healthcare. It delivers a full continuum of acute and outpatient care through more than 22 clinical departments — including emergency (60,000+ annual visits), cancer care (CoC-accredited), heart and vascular, surgical services with da Vinci Xi robotic-assisted capability, neurosurgery, orthopedics, women's health, behavioral health, wound care with hyperbaric medicine, and a Family Birthplace recognized by Newsweek's Best Maternity Hospitals list. The footprint spans the main Oak Park campus, a three-building River Forest Medical Campus, the Chicago Health Medical Group network, and PCC FQHC training sites across Chicago's west side, with sister-hospital Weiss Memorial Hospital (236 beds) also under Resilience. Technology includes advanced diagnostic imaging (open/closed MRI, CT, stereotactic breast biopsy), leadless pacemakers, and a third-party Patient Portal for self-service access to records and appointments. Revenue is generated through fee-for-service billing to patients and a wide range of insurers, with publicly available pricing, financial assistance, payment plans, and a Good Faith Patient Estimate tool. Go-to-market is community-led: physician referrals, ED walk-ins, scheduled outpatient visits, community health fairs in partnership with organizations like the West Side Pastors' Coalition, and digital channels including the website, social media, and the patient portal. The hospital runs an ACGME/AOA-accredited Family Medicine Residency Program ranked #2 in Illinois with a 100% board pass rate, in partnership with Loyola Stritch School of Medicine and Lurie Children's Hospital.

Name

West Suburban Medical Center

Legal name

West Suburban Medical Center

Website

https://westsuburbanmc.com

Company type

Private

Founded year

1914

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

West Suburban Medical Center is a Joint Commission-accredited community hospital founded in 1914 in Oak Park, Illinois, serving Oak Park and Chicago's west side through 22+ clinical departments across multiple campuses, including emergency, cancer, surgical, and women's health services.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

General Medical and Surgical Hospitals (62211)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

Keywords

• Acute hospital care
• Emergency medical services
• Surgical specialty services
• Diagnostic imaging services
• Cancer treatment services

Headquarters

HQ city

Oak Park

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D

Revenue model

1. Patient Care Services: Hospital services including inpatient admissions, outpatient services, emergency department visits, surgical procedures, diagnostic tests, laboratory services, imaging services, pharmacy, and rehabilitation services. Revenue generated from fee-for-service billing to patients and insurance providers.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

West Suburban Medical Center is a community hospital providing comprehensive inpatient, outpatient, emergency, surgical, diagnostic, and specialty medical services across 22+ clinical departments. Services include emergency care (60,000+ patients/year), cancer care, heart and vascular care, women's health, orthopedics, neurosurgery, behavioral health, rehabilitation, wound care, and diagnostic imaging, delivered from its main Oak Park campus and the River Forest Medical Campus outpatient facility. Revenue is generated primarily through fee-for-service billing for patient care services rendered to individuals and insurance providers.

Product overview

West Suburban Medical Center is a Joint Commission-accredited community hospital offering a comprehensive range of medical and surgical services organized as distinct clinical departments and sub-brands. The hospital's portfolio is structured around 22+ clinical departments (Behavioral Health, Cancer Care, Diagnostic Imaging, Digestive Disorders, Emergency Services, Endocrinology, Heart & Vascular Care, Hospice, Infectious Diseases, Internal Medicine, Laboratory, Neurosurgical Care, Orthopedics, Pain Management, Pharmacy, Rehabilitation, Respiratory Care, Senior Health, Surgical Services, Urology, Women's Health, Wound Care) plus the River Forest Medical Campus multi-building outpatient facility, a Patient Portal digital service, and the Family Birthplace maternity sub-brand. The hospital operates as part of Resilience Healthcare and serves Oak Park, Chicago, and surrounding communities from its main campus in Oak Park, IL and affiliated River Forest Medical Campus locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Behavioral Health Center Provides intensive outpatient (IOP) and partial hospitalization (PHP) programs for mental health and behavioral health conditions, including treatment for substance use disorders. Offers Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), expressive arts therapy, and psychopharmacological education for adult and adolescent patients.
• Cancer Center (River Forest Center for Cancer Care) Fully accredited by the Commission on Cancer (CoC). Provides a full range of diagnostic and treatment services including biopsies, chemotherapy, surgery, and interventional treatments, along with nurse navigation, support groups, and access to clinical trials for a wide range of cancers.
• Diagnostic Imaging Services Offers advanced imaging services including CT scan, mammography, MRI, ultrasound, walk-in X-ray, open and closed MRIs, and stereotactic breast biopsy. Available at both the main hospital campus and the Advanced Imaging Center at River Forest Medical Campus.
• Emergency Services Provides full-service emergency care 24 hours a day, seven days a week for all ages, serving more than 60,000 people per year. Staffed by board-certified emergency physicians and nurses trained in Advanced Cardiac Life Support and Pediatric Advanced Life Support. Designated as an Emergency Department Approved for Pediatrics (EDAP) and Level Three Geriatric Emergency Department.
• Heart and Vascular Care Cardiovascular program delivering expert cardiac care including diagnosis, treatment, and prevention of cardiovascular diseases. Features board-certified cardiologists, interventional cardiologists, and electrophysiologists. Offers leadless pacemaker implants and minimally invasive procedures. Serves as a certified Primary Stroke Center.
• Neurosurgical Care Provides expert neurosurgical care for diagnosis, evaluation, and treatment of all types of conditions and disorders of the brain, spinal cord, spinal column, and nervous system. Outpatient services at River Forest Medical Campus; emergency and inpatient care at main hospital. Partnership with UI Health Department of Neurosurgery.
• Orthopedics Diagnoses and treats injuries and diseases involving bones, joints, ligaments, tendons, and nerves. Offers minimally invasive arthroscopic surgeries and total joint replacements including same-day (outpatient) joint replacement surgery. Surgeons use advanced navigation and anterior approach hip replacement techniques.
• Digestive Disorders (Gastroenterology) Provides comprehensive treatment for digestive and colorectal disorders including acid reflux, celiac disease, colorectal cancer, Crohn's disease, gallstones, hernias, and liver disease. Uses advanced procedures such as endoscopy and colonoscopy.
• Women's Health Center Provides comprehensive women's health care across all stages of life, including obstetrics, gynecology, breast health, robotic gynecologic surgery, urogynecology, and advanced breast imaging. The Breast Care Center at River Forest Medical Campus offers digital mammography and lymphedema therapy. Includes the new Women's Health Clinic (launched March 15, 2025).
• Wound Care & Hyperbaric Medicine Center Provides specialized treatment for chronic or non-healing wounds using state-of-the-art treatments including debridement, dressing selection, hyperbaric oxygen therapy, growth-factor therapy, and tissue therapy. An interdisciplinary team manages wound care using established treatment protocols.
• Surgical Services (da Vinci Robotic Surgery) Part of the da Vinci General Surgery Epicenter. Provides a full spectrum of surgical services including cardiovascular, general GI, gynecologic, orthopedic, minimally invasive, neurosurgical, robotic (da Vinci Xi), and urological surgeries. Robotic-assisted surgery is used in gynecology, bariatrics, urology, thoracic, colorectal, and general surgeries.
• Family Birthplace (Maternity Services) Labor and delivery services with a Mother and Baby Unit providing obstetric care. As of 2024-2025, services are provided by a nationally recognized team of experienced OBGYNs providing 24/7 labor and delivery care, with board-certified OBGYNs and nurse midwives. Named to Newsweek's Best Maternity Hospitals list for 2022 and has received Illinois Perinatal Quality Collaborative awards.
• Dermatology Provides comprehensive medical and surgical skin care for adults and children, including general dermatology, cosmetic dermatology, laser surgery, and dermatologic surgery for skin cancer.
• Endocrinology Diagnoses and treats diseases related to hormonal imbalances including diabetes, thyroid disorders (goiter, hyperthyroidism, hypothyroidism), adrenal disorders (Addison's disease, Cushing's disease), pituitary gland disorders, osteoporosis, PCOS, and obesity.
• Hospice Care Provides compassionate end-of-life care through partnerships with external hospice agencies, available in inpatient, nursing facility, and home settings.
• Infectious Diseases Provides consultation and treatment for a variety of communicable diseases, including travel-related and emerging infectious diseases. Includes three HIV health care specialists who actively diagnose, treat, and educate patients about HIV.
• Internal Medicine Provides primary care focused on disease prevention, wellness, substance abuse, mental health, and treatment of infections and diseases. Specializes in geriatrics, rheumatology, clinical psychology, and dietary counseling.
• Laboratory Services Outpatient laboratory offering a wide range of testing services from highly complex to routine, including blood counts and lipid testing. No appointment required except for three-hour glucose tolerance test.
• Pain Management Center Multidisciplinary pain management at River Forest Medical Campus treating musculoskeletal and spinal pain including arthritis, back pain, bursitis, carpal tunnel syndrome, headaches, joint and nerve pain, sciatica, and cancer-related pain. Features board-certified specialists in anesthesiology and interventional pain management.
• Pharmacy Services Three pharmacies serve patients and visitors: the main Hospital Pharmacy, Plaza Pharmacy (near main entrance), and Cancer Center Pharmacy at River Forest Campus. Services include drug utilization review, therapy selection, IV admixture, unit-dose distribution, and patient assistance programs.
• Rehabilitation Services Provides inpatient rehabilitation and sub-acute rehabilitation at the main hospital campus, and outpatient rehabilitation at the River Forest Medical Campus (Rehabilitation and Sports Medicine Center). Also developed Illinois' first Sub-Acute Rehabilitation COVID-19 Unit.
• Respiratory Care Treats chronic asthma, bronchitis, pulmonary fibrosis, lung cancer, and other respiratory conditions. Respiratory therapists provide care 24 hours a day, seven days a week, with individualized and comprehensive care plans.

Quantifiable outcome

• 60,000+ patients served annually in Emergency Department
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered major and core.

• West Side Pastors' Coalition for AIDS & Inner City HealthmajorGTM or Marketing Partner · 9 August 2025Annual Back-to-School Health & Resource Fair partnership. Hosted 22nd annual fair featuring live music, Zumba, raffle prizes, community resources, free backpacks and school supplies. Community event serving Oak Park and Chicago west side communities.
• Resilience HealthcarecoreOthersParent company/subsidiary relationship. Resilience Healthcare is a healthcare management organization operating two safety net community hospitals in the Chicagoland area. West Suburban Medical Center is a subsidiary of Resilience Healthcare, providing high quality, compassionate care to the diverse population in the service areas.
• UI Health (University of Illinois Hospital & Health Sciences System)coreTechnology or IntegrationWest Suburban Medical Center has partnered with nationally and internationally recognized neurosurgeons from UI Health Department of Neurosurgery. Providers include board-certified and fellowship-trained specialists and researchers who are experts in the latest technologies and treatments. Expertise includes brain tumors, movement disorders, vascular neurosurgery, endovascular neurosurgery, neuro-critical care, and neuro-spine surgery.
• Loyola Stritch School of MedicinemajorStrategic or Co-development PartnerAffiliation with Loyola Stritch School of Medicine provides academic perspective and resident training opportunities. Ann & Robert H. Lurie Children's Hospital of Chicago also affiliated for pediatric training.
• Ann & Robert H. Lurie Children's Hospital of ChicagomajorStrategic or Co-development PartnerAffiliation provides pediatric training capabilities for Family Medicine Residency Program.
• PCC Community Wellness (PCC)coreStrategic or Co-development PartnerPCC Community Wellness hosts the four clinical sites for Family Medicine Residency continuity clinic experiences. Sites include PCC Dr. Burdick Family Health Center (inside West Suburban Medical Center), PCC Lake Street Family Health Center (Oak Park), PCC Austin Family Health Center (Chicago), and PCC Salud Family Health Center (Chicago). PCC is a Federally Qualified Health Center (FQHC) providing high quality, affordable, and accessible primary health care to medically underserved communities regardless of ability to pay.
• Weiss Memorial HospitalcoreOthersBoth West Suburban Medical Center and Weiss Memorial Hospital are part of Resilience Healthcare system. Weiss is a 236-bed Joint Commission-accredited facility serving Chicago's North Side with more than 450 doctors and 800 staff.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Sinai Chicago (Sinai Health System): Urban safety-net health system on Chicago's West Side serving predominantly underserved communities. Comparable mission, patient demographic, and operating model as a community-based hospital serving high-Medicaid populations.
• Cook County Health: Public safety-net health system operating Stroger Hospital and a network of clinics across Chicago. Closest peer in serving uninsured and underinsured populations in the same Chicago market.
• Rush Oak Park Hospital: A 171-bed community hospital located adjacent to West Suburban in Oak Park, IL, part of the Rush University System for Health. Direct head-to-head competitor for inpatient, outpatient, and emergency services in the same primary service area.
• Weiss Memorial Hospital: Sister hospital under Resilience Healthcare; a 236-bed community hospital in Chicago serving the North Side with 450+ doctors and 800 staff. Same ownership, similar safety-net community hospital model, and shared corporate infrastructure.

Broad incumbents

• Advocate Lutheran General Hospital: Large tertiary hospital within Advocate Health, the largest integrated health system in Illinois. Competes for specialty referrals across the western Chicagoland suburbs and Chicago's Northwest Side.
• Loyola University Medical Center: Major academic medical center in Maywood, IL, just minutes from Oak Park. Provides tertiary and quaternary care across the same service area, competing for complex cases while partnering with West Suburban on resident training.
• Northwestern Memorial Hospital: Premier academic medical center in downtown Chicago and the anchor of Northwestern Medicine. Represents the high-end tertiary destination where West Suburban patients may be referred up or lost for complex specialty care.
• UI Health (University of Illinois Hospital & Health Sciences System): Academic medical center in Chicago providing tertiary care and serving as a safety-net hospital. Partner of West Suburban for neurosurgery services while also overlapping in service area and patient demographics.
• AMITA Health (Ascension Illinois): Large multi-hospital Catholic health system operating across Chicago's western and northwestern suburbs. Competes for community hospital patients and physician referrals in adjacent geographies.

Regional players

• Edward-Elmhurst Health: Community hospital system in DuPage County, IL, operating under the same broader Chicagoland regional dynamics. Comparable size and suburban community-hospital positioning, though further west of West Suburban's core market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC34mL5lP583kiTYuMcA5O6Q/featured
• Facebookfacebook.com/WestSuburbanMC
• LinkedInlinkedin.com/company/west-suburban-medical-center
• Instagraminstagram.com/westsuburbanmedicalcenter
• Xx.com/WestSuburbanMC

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Suburban Medical Center