Service Concept

What Service Concept does

SAMSIC Facility operates the Service Concept brand as its integrated facility management offering in Germany, headquartered at Abraham-Lincoln-Straße 36, Wiesbaden. The business delivers a consolidated portfolio of building-related services — Reinigung (cleaning), Sicherheit (security), Facility Management by Service Concept, Managed Services, Grünpflege (landscaping), Graupflege (pavement maintenance), Winterdienst (winter services, with 1,700+ deployed weather specialists), and Empfang & Rezeption (reception) — to B2B clients across eleven vertical segments: office buildings, retail, transport, airports, healthcare, hotels, train stations, industry, premium stores, trade shows and events, and public buildings. Distribution is sales-led with regional offices providing short-distance service coverage; a 5-year strategic key-account relationship with JLL (Jones Lang LaSalle) is the single disclosed named customer. Pricing is bespoke and not publicly disclosed, consistent with a managed-services contract model.

At the parent-group level, SAMSIC reports approximately 108,500 employees across 24 countries and €2.37 billion in annual revenue (Umsatz), reflecting roughly 40 years of operation since founding in 1986. The German entity carries ISO 9001, 14001, 45001, 27200 and 13485 certifications, holds GEFMA and BDSW industry association memberships, and has won the EcoVadis 2026 Sustainability Award and ADZ Gold 2024 industry recognition. Marketing is multi-channel across LinkedIn, Instagram, YouTube, TikTok, the corporate website, and a dedicated career portal; no mobile app, public API, or AI/ML product surface is disclosed. The underlying operating model is labor- and location-intensive rather than technology-led: technology plays a supporting role in service delivery and workforce coordination, while competitive differentiation rests on geographic scale, multi-service bundling, certifications, and 40 years of operating history rather than on proprietary software or data assets.

Name

Service Concept

Legal name

Samsic

Website

https://service-concept.eu

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

SAMSIC Facility operates Service Concept, a multi-service German facility management platform providing cleaning, security, facility management, managed services, winter, and reception services across offices, retail, airports, healthcare, hotels, and public buildings. Part of SAMSIC Group with 108,500 employees across 24 countries.

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Facilities Support Services (561210), Facilities Support Services (56121), Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)

akta.pro secondary industry

Workplace Hospitality & Office Services (Pantry, Refreshments, Supplies) (BPABAEAF)

Keywords

• Facility management services
• Commercial cleaning services
• Building maintenance solutions
• Security services
• Managed facility services

Headquarters

HQ city

Dreilinden

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Facility Management Services: Comprehensive facility management services including cleaning, security, facility management by Service Concept, managed services, green care, grey care, winter services, and reception services delivered to businesses across multiple industries.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Service Concept, operating under the SAMSIC Facility brand, is a facility management services provider offering a comprehensive portfolio of building-related services including cleaning (Reinigung), security (Sicherheit), facility management, managed services, landscaping (Grünpflege), pavement maintenance (Graupflege), winter services (Winterdienst), and reception/front desk services. The company delivers industry-specific facility solutions across multiple sectors including retail, office buildings, transport, airports, train stations, healthcare, hotels, industry, trade shows, public buildings, and premium stores.

Product overview

Service Concept is a facility management services provider operating under the SAMSIC Facility brand, offering a comprehensive portfolio of services including Facility Management, Reinigung (Cleaning), Sicherheit (Security), Managed Services, Grünpflege (Landscaping), Graupflege (Pavement Maintenance), Winterdienst (Winter Services), and Empfang & Rezeption (Reception Services). The company delivers industry-specific solutions across 24 countries through a network of 108,500 employees, serving sectors including Retail, Bürogebäude (Office Buildings), Transport, Bahnhof (Railway Stations), Flughafen (Airports), Gesundheit & Pflege (Healthcare), Hotel, Industrie (Industry), Messe & Event (Trade Shows & Events), Öffentliche Gebäude (Public Buildings), and Premium Store. The offering operates as a multi-service platform combining individual service lines under unified management with a focus on sustainability and innovation.

Differentiator

Problem solved

Functional benefit

Products and services

• Reinigung (Cleaning)

Named customers1 record

Segments11 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• JLL (Jones Lang LaSalle)key accountStrategic or Co-development Partner · 21 April 2021SAMSIC has maintained a 5-year strong partnership with JLL, a leading commercial real estate services company. The partnership sets standards in facility services delivery, with JLL being a key account relationship. The collaboration demonstrates SAMSIC's capability to serve large enterprise clients in the real estate and facility management sector.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Compass Group: UK-listed global contract catering and support services giant; broader portfolio (food-led) but overlaps with Samsic on cleaning, reception and integrated workplace services for enterprise clients.
• CBRE Group (Global Workplace Solutions): Global commercial real estate services firm whose Global Workplace Solutions division delivers integrated facility and workplace services; a broader incumbent competing with Samsic for enterprise occupier contracts.

Direct peers

• ISS A/S: Global integrated facility services company headquartered in Denmark with operations across cleaning, security, workplace support and FM across Europe — the most directly comparable competitor to Samsic/Service Concept in scope, scale and delivery model.
• Sodexo: French-headquartered global FM, food services and workplace experience company; competes head-to-head with Samsic in cleaning, reception and integrated FM for enterprise, healthcare and education clients across Europe.
• Bilfinger: German industrial services and facility management company with comparable strengths in industrial cleaning, technical FM and asset-support services — directly competes in Samsic's 'Industrie' and infrastructure segments.
• STRABAG Property and Facility Services: German-based integrated property and facility services arm of STRABAG SE; competes with Samsic in commercial real estate FM, technical building services and workplace management.
• SPIE SA: French-headquartered European multi-technical services and FM provider; competes in technical building services, energy efficiency and integrated FM overlapping with Samsic's service portfolio across Europe.
• Dussmann Group: German facility services provider with a multi-service portfolio (cleaning, security, catering, technical FM) overlapping directly with Samsic's offerings in the German and DACH market.
• Wisag: Germany-based integrated facility and aviation services company; competes directly with Samsic in cleaning, security, technical FM and airport services across the German market.
• Gegenbauer: Berlin-based integrated FM company with cleaning, security, reception and technical services — a regional direct peer to Samsic/Service Concept across Germany and Central Europe.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCnPw1jQs23SbMefyQRv9O2A
• LinkedInlinkedin.com/company/service-concept
• Instagraminstagram.com/samsicgermany
• TikToktiktok.com/@samsicgermany

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Concept