Verizon Fios

What Verizon Fios does

Verizon Fios is a bundled residential broadband, television, and voice service delivered by Verizon Communications Inc. (NYSE: VZ) over a 100% fiber-to-the-premises (FTTP) network launched in 2005. The service combines symmetrical gigabit fiber speeds, Fios TV packages, and 5G wireless home internet to serve residential consumers primarily in the Mid-Atlantic and New England regions, with broader national reach via Verizon's 5G Home Internet. Following the 2025 acquisition of Frontier Communications, the fiber footprint now spans almost 30 million passings across 31 states and Washington D.C., integrating Frontier's pure-play fiber network with Verizon's existing Fios and mobility assets.

The core technology is a proprietary fiber-optic access network using optical FTTP with symmetrical upload/download speeds, complemented by Verizon's 5G Ultra Wideband wireless home internet and a cellular-network-backed Wi-Fi Backup service. Supporting products include Whole-Home Wi-Fi Plus (mesh extenders with health-check optimization), Fios TV (linear channel packages, with select Disney channels removed in April 2025), Verizon Home Device Protect (tech support and in-home repair subscription), and a multi-tier plan structure ranging from a $20/mo Fios 300 Mbps entry plan to multi-gigabit Fios 2 Gig service.

The business model is primarily recurring monthly subscription revenue from residential subscribers, supplemented by equipment rental fees and a heavy reliance on bundle economics. Verizon Fios sells through direct phone sales (1-800-VERIZON, 1-877-718-0003), verizon.com, retail stores, and third-party affiliate marketing programs (e.g., Signature Inc. campaigns in the Northeastern U.S.). Customer acquisition is driven by aggressive promotional pricing, contract buyout credits up to $500, a multi-year price lock guarantee, and cross-product bundling with Verizon postpaid mobile (Mobile + Home Discount), streaming services (Netflix, HBO Max, Disney+, Hulu, ESPN+, YouTube TV, FOX One), and retail partners (Best Buy / Samsung). Customer segments are horizontally distributed across residential homeowners, existing Verizon mobile subscribers, competitor switchers, low-income households (Verizon Forward), and professional discount groups.

Name

Verizon Fios

Legal name

Verizon Communications Inc.

Website

https://fios.verizon.com

Company type

Public

Founded year

2000

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Verizon Fios is a fiber-to-the-premises residential broadband, TV, and voice service from Verizon Communications delivering symmetrical gigabit speeds to nearly 30 million homes across 31 states, monetized via subscription bundles with mobile and streaming partners.

Ownership category

akta.pro rank

Product category

Residential Broadband Internet

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Telecommunications (517)

SIC

Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841), Communications Services, Nec (4899)

akta.pro primary industry

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC)

akta.pro secondary industries

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA), Residential Broadband CPE (DSL/Cable/Fiber Gateways) (HDAFAIAA)

Keywords

• Fiber optic internet
• Residential broadband
• Home internet service
• Fiber to the home
• Wireless home internet

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Marketing or Sales, Technology or R&D

Revenue model

1. Residential Internet Subscription: Monthly subscription fees for Fios home internet plans ranging from $20/mo for entry-level 300 Mbps (with mobile bundle discounts) to higher tiers for gigabit speeds. Revenue is recurring, driven by customer retention and plan upgrades.
2. Equipment Rental: Router and Wi-Fi extender equipment provided as part of service, with associated fees. Verizon owns the equipment and customers must return it upon service disconnection or face unreturned equipment fees up to $300 per unit.
3. Mobile + Home Bundles: Combined service packages offering discounts when customers bundle postpaid mobile plans with Fios home internet, driving higher average revenue per customer through cross-selling.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Verizon Fios delivers 100% fiber-optic Internet, television, and home phone services over a fiber-to-the-premises (FTTP) network, with symmetrical upload and download speeds and no data caps. The offering is complemented by 5G Home Internet using Verizon's cellular Ultra Wideband network and supported by Whole-Home Wi-Fi mesh coverage, Wi-Fi Backup redundancy, and Verizon Home Device Protect support plans. Service is primarily sold to residential consumers in the Mid-Atlantic and New England regions through bundled mobile and home internet packages.

Product overview

Verizon Fios operates as a unified home connectivity platform combining fiber-optic and 5G wireless internet services. The core product portfolio includes Fios Home Internet (100% fiber-optic network with symmetrical speeds), 5G Home Internet (wireless home internet), and Verizon Home Internet Lite (affordable option), all now enhanced by the acquired Frontier Fiber network. Supporting services include Fios TV (cable television), Whole-Home Wi-Fi Plus (mesh network coverage), Wi-Fi Backup (connectivity during outages), and Verizon Home Device Protect (device protection plan). Bundling partnerships integrate streaming services including YouTube TV, Netflix, HBO Max, Disney+, Hulu, and ESPN+. The company offers discount programs for first responders, military, nurses, teachers, students, and income-qualified customers through Verizon Forward.

Differentiator

Problem solved

Functional benefit

Brands

• Fios: 100% fiber-optic network delivering internet, TV, and phone services to residential customers in the Mid-Atlantic and New England regions.

Products and services

• Fios Home Internet 100% fiber-optic home internet service providing symmetrical download and upload speeds to residential customers in the Mid-Atlantic and New England regions, offered in 300 Mbps, 1 Gig, and 2 Gig tiers.
• 5G Home Internet Wireless home internet delivered via Verizon's 5G Ultra Wideband cellular network, available without annual contracts or extra equipment charges, with self-install option in cities beyond the fiber footprint.
• Verizon Home Internet Lite An affordable, scaled-down home internet option aimed at broadening Verizon's home connectivity footprint at lower price points.
• Frontier Fiber Pure-play fiber internet service operated by Frontier Communications following its acquisition by Verizon, extending fiber optic home internet and Fios TV to households across 31 states.
• Fios TV Television service delivered over Verizon's fiber-optic network, offering channel packages including cable networks and streaming integrations for residential subscribers.
• Verizon Home Device Protect Protection plan covering repairs and replacements on home tech devices with 24/7 technical support, second-residence coverage, and in-home expert visits.

Quantifiable outcome

• Save up to $540 over 3 years with promotional pricing
• +4 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered flagship, core and minor.

• Frontier CommunicationsflagshipStrategic or Co-development Partner · 13 June 2025Verizon acquired Frontier Communications, bringing Frontier's pure-play fiber network under the Verizon family. The acquisition expands Verizon's fiber footprint to almost 30 million fiber passings across 31 states and Washington D.C., integrating Frontier's network with Verizon's Fios and 5G mobility assets to create a comprehensive broadband and mobile offering.
• NetflixcoreGTM or Marketing PartnerStreaming partnership offering Netflix at discounted rate ($10/mo with ads) when added to Verizon myHome plans, driving subscriber acquisition for both services.
• HBO MaxcoreGTM or Marketing PartnerStreaming partnership offering HBO Max (With Ads) at $10/mo when bundled with myHome plans, part of Verizon's streaming value proposition.
• Disney+, Hulu, ESPN+coreGTM or Marketing PartnerDisney bundle offering at $10/mo (With Ads) when added to myHome plans, providing access to Disney+, Hulu, and ESPN+ streaming services as part of entertainment bundling strategy.
• YouTube TVcoreGTM or Marketing Partner$20/mo discount for 6 months ($62.99/mo for 6 months, then $82.99/mo) on YouTube TV Base plan for new subscribers with Verizon Home Internet plan.
• FOX (FOX One Perk)minorGTM or Marketing PartnerFOX One streaming perk offered free for 3 months (then $15/mo) for new home internet customers, including access to FIFA World Cup 2026 games.
• SamsungminorGTM or Marketing Partner$400 credit toward select Samsung products (TVs, appliances, laptops, tablets, monitors, speakers) at Best Buy for new Fios 1 Gig, Fios 2 Gig, 5G Home Ultimate, or Verizon Home Internet Lite Extra customers.
• Best BuyminorChannel Partner/ Reseller/ DistributorRetail partnership for Samsung product redemption. Verizon customers receive $400 promo credit toward Samsung products with minimum $799 purchase at Best Buy.com.
• Signature Inc.minorGTM or Marketing PartnerMarketing agency running Verizon Fios campaigns in the Northeastern United States. Campaigns generate approximately 3,000 new customer enrollments weekly and ~$13.5 million in weekly revenue, demonstrating strong regional marketing partnership.

Scale indicators7 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Comcast Xfinity: Comcast Xfinity is the largest U.S. cable broadband operator, providing HFC internet, video, and now mobile/Xfinity Mobile. Competes with Verizon Fios in Mid-Atlantic markets and is rapidly upgrading to multi-gig symmetrical speeds via DOCSIS 4.0.
• Cox Communications: Cox is the third-largest U.S. cable ISP, providing HFC broadband, video, and Cox Mobile service. Competes with Verizon Fios in select markets and is a meaningful cable-overbuild target for Fios expansion.
• Google Fiber: Google Fiber is a pure-play FTTP residential internet service offering symmetrical gigabit speeds with no data caps or contracts. Targets the same fiber broadband segment in select U.S. cities and is a direct technology peer.
• Spectrum (Charter Communications): Spectrum is the largest U.S. cable ISP, offering hybrid fiber-coaxial internet with bundled TV and mobile service. Directly competes with Verizon Fios in Mid-Atlantic and New England markets and is a primary share donor/target for fiber overbuild.
• WideOpenWest (WOW!): WOW! is a regional cable broadband operator providing HFC internet, video, and mobile service in the Midwest and Southeast. Competes with Verizon Fios in overlapping geographies and is increasingly deploying FTTP.
• AT&T Fiber: AT&T's fiber-to-the-premises residential internet service is a direct FTTP competitor with symmetrical speeds and bundled mobile offerings. Operates in overlapping geographies across 21+ states and competes head-to-head in the same enterprise of fiber broadband.
• T-Mobile Home Internet: T-Mobile's 5G fixed wireless access home internet service is a direct substitute for wired broadband, with a mobile bundle similar to Verizon's Mobile + Home strategy. Competes on price and convenience (no install) across the U.S., including in Fios's legacy footprint.
• Optimum (Altice USA): Altice USA's Optimum is a cable and fiber ISP serving the New York tri-state area — a core Verizon Fios market. Offers HFC and selective FTTP with mobile bundling via Optimum Mobile, competing directly in the same geographies.

Others

• Frontier Communications: Frontier was a direct fiber ISP peer to Verizon Fios prior to the 2025 acquisition, providing pure-play FTTP service. Now a wholly owned subsidiary integrated into the Verizon family, the Frontier brand is retained as part of the combined fiber platform.

Emerging players

• Starry Group: Starry is an emerging 5G fixed wireless access home internet provider using mmWave spectrum, competing with Verizon Fios in select urban markets. Targets similar value-conscious broadband subscribers with a no-install model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/verizonfios
• YouTubeyoutube.com/user/verizon
• Facebookfacebook.com/Fios
• LinkedInlinkedin.com/company/verizon
• Instagraminstagram.com/verizon

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Verizon Fios