Universal Insurance Company

What Universal Insurance Company does

Universal Insurance Company, Inc., formerly operating as Zavagno Insurance Agency, is a privately held independent insurance agency headquartered in a home-based office in Parma, Ohio. The firm was established in 1998 and sells personal and small-commercial insurance products directly to Ohio residents across the state, operating with a team of 1-10 employees.

The agency's product portfolio spans five core lines: Auto, Home & Renters, Business, Life, and Flood Insurance. As an independent agent, Universal Insurance represents multiple carrier partners rather than binding coverage directly, with customer acquisition driven by phone, email, and online quote requests. The technology stack is standard agency tooling (web presence, CRM, carrier rater/comparison access), with no proprietary platform, no disclosed AI capabilities, and no patents or technology partnerships documented. There is no evidence of in-house underwriting, custom software development, or data assets.

Commercially, the agency earns revenue through standard insurance commissions paid by its carrier partners on bound policies. There are no disclosed pricing innovations, subscription models, or fee-for-service offerings. Customer segments are Ohio-based individuals and small businesses, with no named enterprise or anchor clients. The business has not raised external funding, has no acquisition history, and operates as a single-location, sub-scale agency with no documented timeline for geographic or product expansion beyond Ohio.

Name

Universal Insurance Company

Legal name

Universal Insurance Company, Inc.

Website

https://zavagnoinsurance.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1–10 employees

Short description

Universal Insurance Company is an independent, home-based insurance agency in Parma, Ohio, selling Auto, Home & Renters, Business, Life, and Flood Insurance to Ohio residents and small businesses via direct phone, email, and online channels on a commission basis.

Ownership category

akta.pro rank

Product category

Insurance Agency Services

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242), Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Embedded Insurance & Affinity Distribution Platforms (FSAGAGAL)

akta.pro secondary industries

Full-Coverage Personal Auto Insurance (FSAJAAAF), Universal Life (UL) Insurance (FSAIABAB)

Keywords

• Personal insurance agency
• Auto insurance coverage
• Home insurance policies
• Business insurance packages
• Independent insurance broker

Headquarters

HQ city

Parma

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Commissions: As an insurance agency, Universal Insurance Company earns commissions from insurance carriers for policies placed. They access many different insurance products and provide services customized for personal needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Universal Insurance Company is an independent Ohio-based insurance agency that places personal and commercial insurance policies on behalf of multiple carriers. The agency offers auto, home and renters, life, flood, and business insurance, customizing coverage and comparing options across carriers to fit individual customer needs and budgets. As an independent agent, it earns commissions from carriers for policies placed rather than underwriting risk itself.

Product overview

Universal Insurance Company offers a portfolio of core insurance products including Auto Insurance, Home & Renters Insurance, Business Insurance, Life Insurance, and Flood Insurance. The company provides personalized insurance solutions through an independent agency model, accessing multiple insurance carriers to offer customized coverage options tailored to Ohio families and businesses. Their product portfolio ranges from individual auto and home policies to bundled business packages, with add-on coverages such as rental reimbursement, roadside assistance, sewer backup protection, and jewelry coverage.

Differentiator

Problem solved

Functional benefit

Products and services

• Auto Insurance Auto insurance coverage tailored for Ohio drivers, including liability, collision, and comprehensive protections with optional add-ons such as rental reimbursement and roadside assistance. Targeted at Ohio families and individual drivers seeking personalized coverage.
• Home & Renters Insurance Insurance policies protecting Ohio homeowners and renters from unexpected events, with options including replacement cost coverage, sewer backup protection, and jewelry coverage. Targeted at Ohio residents seeking to protect their homes and personal property.
• Business Insurance Commercial insurance solutions for Ohio businesses, offering package deals combining multiple policies for comprehensive protection, separate individual coverages, and expert guidance for navigating options. Targeted at local Ohio small business owners.
• Life Insurance Personalized life insurance coverage customized for individual needs, providing financial protection for Ohio families. Targeted at Ohio residents seeking to protect dependents against financial hardship.
• Flood Insurance Specialized flood insurance coverage to protect Ohio property owners against flood-related damages. Targeted at Ohio homeowners and property owners in flood-exposed areas.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• GEICO: Major direct-to-consumer auto and home insurer. Comparable as the dominant non-agent channel competing for the same Ohio driver/household customers.
• Nationwide Mutual Insurance Company: Columbus, Ohio-based Fortune 100 insurer offering auto, home, life, and business products through captive agents and direct channels. Comparable as a major Ohio-headquartered competitor serving identical customer segments, against which a local agency must differentiate.
• Progressive: Largest US auto insurer, predominantly direct-to-consumer but also works with independent agents. Comparable as the primary direct-writing threat to Ohio auto agency commissions.
• State Farm: Largest US personal lines insurer with a captive agent model. Comparable as the dominant agency-distributed insurance brand competing for the same Ohio household auto/home customer.
• Allstate: National P&C insurer with a captive agent model and growing direct channel. Comparable as a major agency-distributed competitor for Ohio auto, home, and life customers.

Emerging players

• SmartFinancial: Online insurance comparison platform connecting consumers with multiple carriers. Comparable as a digital alternative to a local independent agency for Ohio shoppers seeking multi-carrier quotes without an agent intermediary.
• Lemonade: Insurtech using AI-driven direct-to-consumer underwriting for renters, home, auto, pet, and life. Comparable as the digital-native disruptor targeting the same Ohio personal lines customers and pressuring agent-mediated distribution.

Regional players

• Frankenmuth Insurance: Midwest-focused mutual P&C insurer distributed exclusively through independent agents. Comparable as a regional carrier partner/competitor for an Ohio independent agency.
• Westfield Insurance: Ohio-based regional P&C carrier selling through independent agents across the Midwest. Comparable as an Ohio-rooted carrier that this agency could partner with or compete against in the regional agency channel.
• Erie Insurance: Regional P&C and life carrier headquartered in Erie, PA with a strong captive/independent agency distribution model across the Midwest and Mid-Atlantic, including Ohio. Comparable as an agency-distributed insurance provider serving similar Ohio family and SMB segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/UniversalInsCo
• Facebookfacebook.com/universalinsuranceco
• LinkedInlinkedin.com/company/universalinsurancecompany

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universal Insurance Company