Student Connections
Student Connections is a U.S. Department of Education-registered Third-Party Servicer that provides student loan default prevention, enrollment outreach, and financial wellness services to 500+ colleges and universities on behalf of more than 8 million borrowers.
- Company typePrivate
- Founded2016
- HeadquartersIndianapolis, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Student Connections does
Student Connections, LLC is a U.S.-based education management firm that partners with colleges, universities, and community organizations to reduce student loan defaults and improve student financial outcomes. Founded in 2016 and operating as a division of Loan Science, LLC, the company serves 500+ educational institutions across more than 550 campuses and has supported over 8 million borrowers, personally counseling more than 700,000 through its Borrower Advocates team. It is a registered Third-Party Servicer with the U.S. Department of Education (TPS ID: 77001416), a credential that authorizes it to conduct default-prevention outreach on behalf of schools.
The company's core product portfolio centers on student loan default prevention, delivered through a multi-channel outreach infrastructure that combines phone, email, text messaging, live chat, chatbot, and social media engagement. Proprietary platforms include Borrower Connect, a school-facing analytics dashboard providing cohort analysis, default rate predictions, and real-time outreach reporting, and My.StudentConnections.com, a borrower-facing self-service portal. Adjacent products include Enrollment Outreach (re-engaging prospective and stopped-out students), Financial Education and the CashCourse financial wellness platform, Debt Letters, and one-on-one counseling from US-based Borrower Advocates.
Student Connections operates as a B2B professional services firm, contracted by educational institutions that pay to extend their internal capacity for borrower outreach and enrollment marketing. Services to student loan borrowers are provided free of charge. The company is sales-led, distributing through direct engagement with school administrators and financial aid offices. The firm is privately held and wholly owned by Loan Science, LLC, with no disclosed venture or private equity funding, a headquarters in Indianapolis, Indiana, and an additional operations office in Austin, Texas.
Student Connections firmographics
Firmographics- Name
- Student Connections
- Legal name
- Student Connections, LLC
- Website
- https://studentconnections.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Student Connections is a U.S. Department of Education-registered Third-Party Servicer that provides student loan default prevention, enrollment outreach, and financial wellness services to 500+ colleges and universities on behalf of more than 8 million borrowers.
- Ownership category
- akta.pro rank
Student Connections industry classification
Industry- Product category
- Higher Education Default Prevention Services
- NAICS
- Educational Support Services (611710), Educational Support Services (61171)
- SIC
- Services-Educational Services (8200), Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Financial Literacy, Debt Counseling & Default Prevention (EDALAJAK)
- akta.pro secondary industries
- Student Loan Advisory & Repayment Assistance (FSAEAFAE), Student Loan Programs & Servicers (Public/Nonprofit) (EDADAHAE)
Keywords
Where Student Connections is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Student Connections business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- School Partnership Services: Student Connections is hired by educational institutions (colleges, universities, community organizations) to provide default prevention outreach, enrollment services, and financial education. Schools pay for these services to reduce their cohort default rates and support student success. Services to borrowers are provided free of charge, funded entirely by school partnerships.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Student Connections product offering
Product offeringCore offering
Student Connections provides student loan default prevention, enrollment outreach, and financial education services to colleges, universities, and community organizations. The company combines its Borrower Connect analytics platform and multi-channel communication infrastructure (phone, email, text, social media, chatbot, live chat) with a team of Borrower Advocates to counsel former students, prevent loan defaults, and reconnect prospective and stopped-out students with their schools. Services to borrowers are delivered free of charge, with the company funded entirely through paid partnerships with educational institutions.
Product overview
Student Connections provides a portfolio of student success solutions centered on student loan default prevention, financial wellness, and enrollment management. The core offerings include Default Prevention, Debt Letters, Enrollment Outreach, and Financial Education services, delivered through a combination of technology-enabled outreach and human counselor support. Key platforms include Borrower Connect (a school-facing dashboard for tracking outreach and analytics), My.StudentConnections.com (a borrower-facing self-service portal), and CashCourse (an interactive financial wellness platform with modules on funding college, managing finances, and repaying loans). Services are delivered via multi-channel communication including phone, email, text, social media, live chat, and chatbot. The company operates as a registered Third-Party Servicer with the U.S. Department of Education (TPS ID: 77001416) and supports over 8 million borrowers across more than 550 campuses.
Differentiator
Problem solved
Functional benefit
Brands
- Borrower Connect: Default prevention outreach services for educational institutions
- CashCourse
- My.StudentConnections.com
Products and services
- Default Prevention
Quantifiable outcome
- Schools report dramatic reductions in Cohort Default Rates (CDR) after implementing Student Connections default prevention services.
- +2 more outcomes
Companies that use Student Connections
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles1 record
Student Connections technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Student Connections partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights5 records
Student Connections competitors and assessment
Company assessmentDirect peers
- Trellis Company: Trellis is a Texas-based nonprofit that delivers default-prevention outreach, financial education, and student-success services to colleges, with particularly deep penetration in community and Texas institutions—directly comparable to Student Connections' core offering.
- Inceptia: Inceptia is a division of ECMC Group that provides default aversion, financial literacy, and repayment-support services to schools and borrowers nationwide. It is one of the closest functional analogs to Student Connections in the higher-ed default-prevention niche.
- American Student Assistance (ASA): ASA is a nonprofit focused on student-success, financial literacy, and college-to-career navigation, including student-loan advisory services. It overlaps with Student Connections on financial wellness education and borrower-facing support.
Emerging players
- uAspire: uAspire is a nonprofit that helps students access and manage financial aid and student loans. Its affordability-advising and financial-literacy services overlap with Student Connections' CashCourse and borrower-counseling offerings.
- IonTuition: IonTuition provides a student-loan repayment and financial-wellness benefit platform used by employers and schools. It is comparable to the CashCourse and My.StudentConnections.com offerings as a digital-first alternative.
- Tuition.io: Tuition.io offers student-loan repayment-as-a-benefit and education-finance tools for employers and institutions. It is an adjacent, more employer-angled peer to Student Connections' borrower-facing repayment guidance products.
Broad incumbents
- Maximus Federal Services (formerly Navient Federal): Maximus operates the federal student-loan servicing business it acquired from Navient. As a large-scale government-facing servicer, it is a broad incumbent whose modernization efforts could pressure third-party default-prevention vendors.
- ECMC Group: ECMC is a nonprofit that provides a broader portfolio of education-loan and default-prevention services, including the Inceptia brand. It competes with Student Connections in the same procurement cycles but operates at greater scale and scope.
- Nelnet (Great Lakes): Nelnet is a major federal student-loan servicer (now including Great Lakes). Schools increasingly procure default-prevention services from servicers' outreach arms, making Nelnet a broad incumbent adjacent to Student Connections' market.
- MOHELA: MOHELA is a federal student-loan servicer that also engages in default-management communications. It is a broader institutional incumbent whose servicing infrastructure competes for the same school relationships.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Student Connections social profiles
Digital presenceStudent Connections financial estimates
Financial estimateRevenue estimate
Valuation estimate
Student Connections leadership team
Management profileNumber of profiles
Student Connections funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Student Connections M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Student Connections
What does Student Connections do?
Student Connections provides student loan default prevention, enrollment outreach, and financial education services to colleges, universities, and community organizations. The company combines its Borrower Connect analytics platform and multi-channel communication infrastructure (phone, email, text, social media, chatbot, live chat) with a team of Borrower Advocates to counsel former students, prevent loan defaults, and reconnect prospective and stopped-out students with their schools. Services to borrowers are delivered free of charge, with the company funded entirely through paid partnerships with educational institutions.
Is Student Connections a public or private company?
Student Connections is a private company. It is classified as corporate owned and is currently operating.
When was Student Connections founded?
Student Connections was founded in 2016. It employs 11 to 50 people.
Where is Student Connections based?
Student Connections is headquartered in Indianapolis, United States, in the North America region.
How does Student Connections make money?
One revenue line is on record: school Partnership Services.
Who are Student Connections's main competitors?
Direct peers on record are Trellis Company, Inceptia and American Student Assistance (ASA). Emerging players are uAspire, IonTuition and Tuition.io. Broad incumbents are Maximus Federal Services (formerly Navient Federal), ECMC Group, Nelnet (Great Lakes) and MOHELA.
Does Student Connections have an API?
No public API is recorded for Student Connections.
What industry is Student Connections in?
Student Connections's product category is Higher Education Default Prevention Services. Its primary akta.pro industry code is EDALAJAK, Financial Literacy, Debt Counseling & Default Prevention, with a secondary code of FSAEAFAE, Student Loan Advisory & Repayment Assistance. Its NAICS code is 611710 and its SIC code is 8200.