Integrated Care 24

What Integrated Care 24 does

Integrated Care 24 (IC24) is a UK social enterprise providing NHS-commissioned integrated urgent, primary, and community healthcare services. Founded in 1994 and headquartered in Ashford, Kent, the organisation delivers NHS 111 telephone triage and clinical assessment, out-of-hours GP care, face-to-face urgent care appointments, home visiting, primary care GP practices, walk-in hubs, the National Paediatric Clinical Assessment Service, Special Allocation patient support, and Nurse-Led Health and Justice services at HMP Swaleside. Its catchment covers approximately seven million people across seven regional geographies in the South and East of England: Kent, Brighton & Hove, East Sussex, West Sussex, Mid and South Essex, Norfolk & Waveney, and Gloucestershire. Recent operating volumes include 85,592 monthly NHS 111 calls, 12,315 monthly out-of-hours consultations, and 2,266 monthly home visits (January 2026).

The technology stack is anchored on mandated NHS infrastructure — NHS Pathways for triage, NHS Spine and Summary Care Record for patient data retrieval, GP Connect for cross-practice record access, the Electronic Prescription Service for prescribing, and the Kent and Medway Care Record for regional health-and-social-care data sharing. A proprietary PACCS (Patient Advisory Clinical Computer System) tool overlays clinical summaries and service-search functionality onto NHS Pathways for telephone-based consultation workflows; GoodSAM provides video consultation capability. Internal systems include the Ulysses risk and incident management platform and the Learn24 eLearning environment. No public-facing API or developer platform is offered.

Revenue is generated entirely through NHS commissioning, with services procured by NHS England and regional Integrated Care Boards under block and tariff-based contracts. The organisation recorded £75M annual turnover for the year ended 30 June 2025, with no direct patient billing. As a non-profit social enterprise, surplus is reinvested into service improvement rather than distributed to owners, and the workforce of approximately 1,377 clinical and non-clinical employees can participate as members in the Annual General Meeting. The organisation holds CQC registration across all services, GDPR/DPA 2018 compliance, ISO 27001 Statement of Intent, and compliance with the NHS Accessible Information Standard and Records Management Code of Practice.

Name

Integrated Care 24

Legal name

Integrated Care 24

Website

https://ic24.org.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Integrated Care 24 is a UK non-profit social enterprise delivering NHS-commissioned integrated urgent, primary, and community healthcare — including NHS 111, out-of-hours GP care, clinical assessment, and walk-in services — to approximately seven million people across South and East England, with £75M annual turnover.

Ownership category

akta.pro rank

Product category

Integrated Urgent and Primary Care Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (62111), All Other Outpatient Care Centers (621498)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG)

akta.pro secondary industries

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Primary Care & General Medicine Virtual Care (HLALAAAA), Hospital-Operated Urgent Care Centers (HLAFADAC)

Keywords

• Urgent care services
• NHS 111 service
• Clinical assessment services
• Out of hours GP
• Primary care services

Headquarters

HQ city

Ashford

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. NHS Commissioning: IC24 is commissioned by NHS England and Integrated Care Boards (ICBs) to provide integrated urgent care, NHS 111 services, GP practices, clinical assessment services, and urgent care across the South and East of England. Annual turnover to year ended 30th June 2025 was £75 million.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

Integrated Care 24 (IC24) delivers NHS-commissioned integrated urgent, primary and community care services including the 24/7 NHS 111 telephone triage and clinical assessment service, Clinical Assessment Services (CAS), out-of-hours GP care, walk-in centres, GP practices, face-to-face urgent care appointments, and home visiting services. The organisation also provides National Paediatric Clinical Assessment Services and Nurse-led Health and Justice Services at HMP Swaleside, covering approximately seven million people across seven locations in England.

Product overview

Integrated Care 24 (IC24) is a social enterprise providing integrated urgent, primary, and community care services commissioned by NHS England and Integrated Care Boards. The portfolio spans the NHS 111 service (a 24/7 telephone triage and clinical assessment service), clinical assessment services, out-of-hours GP care, face-to-face urgent care appointments, home visiting services, GP practices, walk-in hubs, and the National Paediatric Clinical Assessment Service. Supporting internal operations are Learn24 (eLearning/training platform), workforce management via MyWorkPlace, and incident reporting via Ulysses. IC24 covers approximately seven million people across Kent, Brighton & Hove, East and West Sussex, Mid and South Essex, Norfolk & Waveney, and Gloucestershire.

Differentiator

Problem solved

Functional benefit

Products and services

• NHS 111 Service 24/7 telephone triage and clinical assessment service for the general public across IC24's regions. Staffed by trained advisers who assess patient symptoms and route them to the right care pathway (self-care, GP/nurse appointments, face-to-face urgent care, ambulance dispatch). Commissioned by NHS England and ICBs.
• Out of Hours GP Services Out-of-hours GP-led care delivered from circa 50 bases across Kent, Sussex, Essex and Norfolk, providing face-to-face urgent appointments, telephone advice and clinical assessments when daytime GP surgeries are closed. Commissioned by NHS England and ICBs.
• GP Practices Primary care GP services delivered from three practices in Sussex, plus GP-led walk-in centres in Hastings and Eastbourne, supporting registered patients and walk-in attendees with routine and acute consultations.
• Clinical Assessment Services (CAS) Remote clinical assessment services supporting NHS 111, including the National Paediatric Clinical Assessment Service. Clinicians provide advice, validation and disposition decisions for patients referred from NHS 111 pathways.
• Home Visiting Services Clinical home visits for patients requiring urgent care outside clinical settings, delivered as part of IC24's integrated urgent care service commissioned by NHS England and ICBs.
• GP-led Walk-in Centres Walk-in centre services delivered from Hastings and Eastbourne, providing GP-led primary and urgent care on a no-appointment basis to local populations.
• Nurse-led Health and Justice Services (HMP Swaleside) Nurse-led primary and urgent healthcare services delivered within HMP Swaleside prison, providing healthcare to residents in a justice setting under CQC registration.

Quantifiable outcome

• 85,592 NHS 111 calls handled monthly
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core, major and minor.

• NHS EnglandcoreStrategic or Co-development PartnerPrimary commissioner of IC24 services including NHS 111, integrated urgent care, and clinical assessment services. NHS England sets national standards and funding frameworks.
• Integrated Care Boards (ICBs)coreStrategic or Co-development PartnerRegional ICBs commission and fund IC24 services for local populations across Kent, Sussex, Essex, Norfolk, and Gloucestershire.
• NHS Trusts and Ambulance ServicesmajorStrategic or Co-development PartnerIC24 works in partnership with NHS Trusts and Ambulance Services to provide collaborative Urgent Treatment Centres and Integrated Urgent Care.
• Kent and Medway Care Record (KMCR)coreTechnology or IntegrationIC24 is a partner organisation to KMCR, an electronic care record linking health and social care information across provider systems for coordinated patient care.
• East Kent Hospitals University NHS Foundation Trust (EKHUFT)majorTechnology or IntegrationData sharing partnership for coordinated care between IC24 urgent care services and East Kent hospitals.
• South East Coast Ambulance Service (SECAmb)majorStrategic or Co-development PartnerSECAmb and IC24 co-hosted inaugural Compliments Awards to recognise NHS 111 staff for patient compliments received. Joint recognition programme for frontline healthcare workers.
• GP ConnectcoreTechnology or IntegrationNational NHS Digital service integrated with IC24 systems enabling access to GP records, appointment management, and care coordination.
• Knowledge for ChangeminorStrategic or Co-development PartnerCharity improving healthcare and education in low-income countries. IC24 supported employee Rachel Ling's voluntary placement in Zanzibar maternity departments.
• The Coppice and Angmering Medical CentremajorStrategic or Co-development PartnerGP surgery partner supporting IC24 Advanced Clinical Practitioner development through placements and time off. Jointly supported Alex Walter's prescribing qualification.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Practice Plus Group: UK provider of NHS urgent care, out-of-hours GP, NHS 111, and integrated urgent care services across multiple regions — directly comparable to IC24 in service mix, NHS commissioning model, and multi-region footprint.
• Totally plc: UK urgent care provider (owner of Vocare and Premier Physical Healthcare) delivering NHS 111, urgent treatment centres, and out-of-hours services — directly comparable to IC24 in service lines and NHS commissioning relationships.
• HCRG Care Group (formerly Virgin Care): UK social enterprise-style provider of NHS-commissioned community health, urgent care, and primary care services — directly comparable to IC24 in integrated care delivery and NHS partnership model.
• DHU Healthcare: East Midlands-based NHS 111, urgent care, and out-of-hours provider operating as a social enterprise — directly comparable to IC24 in NHS commissioning model, triage services, and social enterprise structure.
• Medvivo: UK provider of NHS 111, clinical assessment services, and urgent care across the South West — directly comparable to IC24 in core NHS 111/clinical assessment service offerings.
• Devon Doctors: Social enterprise providing out-of-hours GP, NHS 111, and urgent care services in Devon — directly comparable to IC24 in social enterprise structure and NHS urgent care service mix.
• London Central & West (LCW): NHS 111 and urgent care provider serving London and surrounding areas as a social enterprise — directly comparable to IC24 in NHS 111 delivery and non-profit operating model.

Broad incumbents

• Care UK: Large UK healthcare provider offering NHS urgent care, primary care, and secondary care services as part of a broader portfolio — comparable to IC24 in urgent care delivery but operates at significantly larger scale across more service lines.

Emerging players

• OneMedical Group: UK provider of NHS primary care, urgent care, and GP-led services with multi-region footprint — emerging comparable to IC24 in integrated primary/urgent care but with smaller scale.
• Modality Partnership: Large UK super-partnership providing NHS primary care and some urgent care services across multiple regions — partially comparable to IC24's GP practice and integrated primary care offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ic24uk

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Care 24