City of Richland Hills

Municipal Government Servicesrichlandhills.com

The City of Richland Hills is a municipal government in Tarrant County, Texas, serving roughly 8,000–8,600 residents with public safety, water/wastewater utilities, roads, parks, library, recreation, and municipal court services delivered via a CivicPlus-powered digital platform.

Company typePrivate
Founded1950
HeadquartersNorth Richland Hills, United States
Headcount101–250
GTM typeB2C
OfferingServices

What City of Richland Hills does

The City of Richland Hills is a municipal government entity serving approximately 8,000–8,600 residents within Tarrant County in the Dallas–Fort Worth metroplex of Texas. Incorporated around 1950 and celebrating its 75th anniversary in 2025, the city operates under a mayor-council form of government and delivers a full range of public services including police (RHPD, state-accredited) and fire/EMS, water and wastewater utilities, road and stormwater infrastructure, solid waste collection via Republic Services, parks and recreation, a public library (Texas State Library Achievement of Library Excellence, 2023), municipal court, code enforcement, and senior and community programming at The Link Event and Recreation Center. Gold Star Ambulance Membership ($69/year insured, $110/year uninsured) is offered in partnership with the Fort Worth Fire Department.

The city's digital service layer runs on CivicPlus website infrastructure and integrates third-party platforms for resident engagement: Everbridge for emergency alerts (replacing Nixle), FlashVote for monthly citizen surveys with 48-hour voting windows, eNotifications (Notify Me) for news and agenda alerts, an online utility billing and payment portal (recently upgraded April 2025), a Citizen Request Tracker, a Code of Ordinances platform via eCode360, and a Laserfiche records repository. No public API, mobile app, or AI/ML capabilities are documented. Recent operational investments include a new Agenda Management System (December 2025), water/wastewater rate restructuring effective January 2025, and the launch of the Glenview Drive Road Reconstruction supported by a $5.82 million Tarrant County bond contribution under the 2021 Bond Program.

Revenue derives from five primary streams: property taxes (largest source, assessed across residential and commercial parcels), utility billing for water and wastewater, municipal court fines and citations, permits and licenses (building, alarm, pet, etc.), and ambulance billing supplemented by Gold Star subscriptions. The city is governed by an elected mayor and council and currently led by City Manager Jason Moore (appointed December 2025) and Fire Chief Wes Rhodes (sworn in November 2025), with communications led by Landon McBride and records administered by City Secretary Lisa Boyd.

City of Richland Hills firmographics

Firmographics

Name: City of Richland Hills
Legal name: City of Richland Hills
Website: https://richlandhills.com
Company type: Private
Founded year: 1950
Operating status: Operating
Headcount range: 101–250 employees
Short description: The City of Richland Hills is a municipal government in Tarrant County, Texas, serving roughly 8,000–8,600 residents with public safety, water/wastewater utilities, roads, parks, library, recreation, and municipal court services delivered via a CivicPlus-powered digital platform.
Ownership category
akta.pro rank

City of Richland Hills industry classification

Industry

Product category: Municipal Government Services
NAICS: Administration of Urban Planning and Community and Rural Development (92512)
akta.pro primary industry: Municipal Tax & Revenue Administration (Local) (BPAIACAD)
akta.pro secondary industries: Parks, Recreation & Cultural Services (BPAIACAI), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

Municipal government services
Public safety administration
Water and wastewater utilities
Parks and recreation programs
Code enforcement permitting

Where City of Richland Hills is headquartered

Location

Headquarters

HQ city: North Richland Hills
HQ country: United States
HQ region: North America

Offices3 records

Markets served

City of Richland Hills business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

Property Taxes: Primary municipal revenue source from residential and commercial property assessments
Utility Billing: Water, wastewater, and related utility services charged to residents
Municipal Court Fines: Court violation fees and citations processed through municipal court
Permits and Licenses: Building permits, alarm permits, pet licenses, and other regulatory fees
Ambulance Services: Emergency medical services with optional Gold Star Ambulance membership program

Pricing tiers

Model	Billing	Price
Subscription	Annual	Gold Star Ambulance Membership - Households with insurance
Subscription	Annual	Gold Star Ambulance Membership - Households without insurance
Unit Pricing	Pay-as-you-go	Monthly Senior Lunch Bunch and Bingo

Distribution channels4 records

Marketing channels6 records

City of Richland Hills product offering

Product offering

Core offering

The City of Richland Hills is a municipal government that delivers essential public services to approximately 8,000-8,600 residents of Richland Hills, Texas, including police and fire protection, emergency medical services, water and wastewater utilities, road maintenance, parks and recreation, public library, municipal court, and permitting and licensing. The city also operates The Link Event and Recreation Center and the public library, offers a subscription-based Gold Star Ambulance Membership program, and provides online payment and citizen engagement platforms.

Product overview

The City of Richland Hills operates a comprehensive municipal services platform serving approximately 8,000-8,600 residents through its official website. The city's digital offerings form a unified civic engagement ecosystem comprising core municipal services (City Hall, Police, Fire, Public Works, Library, Recreation) supplemented by citizen engagement tools (FlashVote surveys, eNotifications, Everbridge alerts, Citizen Request Tracker) and utility/payment systems (Online Payments, Utility Billing Portal). The platform is built on CivicPlus infrastructure and provides access to Code of Ordinances, meeting agendas/minutes, calendar of events, job postings, and capital improvement project tracking. No AI-powered features or public API are documented.

Differentiator

Problem solved

Functional benefit

Products and services

City Hall Municipal Services
Richland Hills Public Library
The Link Event and Recreation Center
Richland Hills Police Department Services
Richland Hills Fire Department Services
Public Works Services
Municipal Court Services
Gold Star Ambulance Membership

Companies that use City of Richland Hills

Customer profile

Named customers2 records

Segments3 records

Ideal customer profiles2 records

City of Richland Hills technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration12 records

City of Richland Hills partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered core and minor.

Tarrant CountycoreStrategic or Co-development Partner · 1 January 2021Tarrant County contributed $5.82 million through the 2021 Tarrant County Bond Program for the Glenview Drive Road Reconstruction project, which includes road and sidewalk reconstruction, water, sanitary sewer and drainage improvements, and signalization enhancement.
Kimley-HorncoreTechnology or IntegrationCity's project consultant for Glenview Corridor Plan providing traffic impact analysis, stakeholder feedback, and project design services for the Glenview Drive reconstruction.
EverbridgecoreTechnology or IntegrationCritical communication platform used by the city to deliver time-sensitive emergency alerts and community notices including imminent threats, severe weather, flooding, gas leaks, police activity, road closures, and water main breaks.
Fort Worth Fire DepartmentcoreStrategic or Co-development PartnerProvides emergency medical services through the Gold Star Ambulance Membership Program. Richland Hills partners with Fort Worth Fire Department's Star Saver Membership Department for ambulance coverage programs offered to residents.
Republic ServicescoreStrategic or Co-development PartnerWaste collection services provider for Richland Hills handling trash, recycling, and bulk pickup. Coordinates storm debris collection and adjusts schedules during weather events.
North Tarrant Chamber of CommerceminorStrategic or Co-development PartnerCo-sponsors the North Tarrant Family Fireworks event, a free community celebration featuring fireworks and drone shows, free parking, free concert, and family activities.
FlashVotecoreGTM or Marketing PartnerCommunity engagement platform used to gather resident input on city decisions through monthly surveys. Residents receive notifications and have 48 hours to participate, with anonymous responses and aggregated results shared after voting closes.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

City of Richland Hills competitors and assessment

Company assessment

Direct peers

City of North Richland Hills: Immediately adjacent Tarrant County municipality providing the same full municipal services (police, fire, public works, utilities, library, recreation, court) to a comparably scaled residential population, sharing the same DFW metroplex labor and vendor ecosystem.
City of Hurst: Tarrant County, Texas municipal government operating an analogous set of general municipal services to a similarly sized suburban population, sharing regional county funding pools and the same CivicPlus/FlashVote-style civic engagement stack.
City of Euless: Tarrant County municipality with the same service portfolio (police, fire/EMS through Gold Star-style programs, public works, library, recreation, utilities, court); the source of Richland Hills' new Fire Chief Wes Rhodes's prior municipal experience, making it a directly comparable operating peer.
City of Bedford: Tarrant County, Texas municipal government of comparable suburban scale delivering the same mix of public safety, utilities, library, parks, court, and community services with overlapping population and housing characteristics.
City of Haltom City: Tarrant County municipality neighboring Richland Hills with similar population scale and a directly comparable municipal services portfolio; former employer of the newly appointed Fire Chief Wes Rhodes during his 1986-2011 tenure.
City of Watauga: Small Tarrant County, Texas municipality offering a nearly identical municipal service mix (police, fire, public works, library, parks, court) to a similarly sized residential population in the same DFW sub-market.
City of Kennedale: Small Tarrant County municipality with a directly analogous mix of police, fire, public works, library, and parks services, sharing DFW-area operating conditions and the same set of regional/county-level partnership opportunities.
City of Mansfield: Tarrant County-area municipality where newly appointed City Manager Jason Moore most recently served as Executive Director of the Economic Development Corporation (2021-2025), making it a directly comparable jurisdiction with similar service portfolio and growth trajectory.

Others

CivicPlus: Sole-source website and civic engagement platform provider powering Richland Hills' online services; comparable as the underlying technology ecosystem partner rather than a competing entity.

Broad incumbents

Tyler Technologies: Broad public-sector software vendor serving municipalities with ERP, utility billing, court, and records systems; an adjacent incumbent in the same government-technology category as Richland Hills' technology footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

City of Richland Hills financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Richland Hills leadership team

Management profile

Number of profiles

Profiles4 records

City of Richland Hills funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Richland Hills M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Richland Hills

What does City of Richland Hills do?

Is City of Richland Hills a public or private company?

City of Richland Hills is a private company. It is classified as state government owned and is currently operating.

When was City of Richland Hills founded?

City of Richland Hills was founded in 1950. It employs 101 to 250 people.

Where is City of Richland Hills based?

City of Richland Hills is headquartered in North Richland Hills, United States, in the North America region.

How does City of Richland Hills make money?

Five revenue lines are on record. Property Taxes are the primary driver. The others are utility Billing, municipal Court Fines, permits and Licenses and ambulance Services.

Who are City of Richland Hills's main competitors?

Direct peers on record are City of North Richland Hills, City of Hurst, City of Euless, City of Bedford, City of Haltom City, City of Watauga, City of Kennedale and City of Mansfield. CivicPlus is listed as an others. Tyler Technologies is listed as a broad incumbent.

Does City of Richland Hills have an API?

No public API is recorded for City of Richland Hills.

What industry is City of Richland Hills in?

City of Richland Hills's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAD, Municipal Tax & Revenue Administration (Local), with a secondary code of BPAIACAI, Parks, Recreation & Cultural Services. Its NAICS code is 92512.