KPS

What KPS does

KPS is a privately held German Firmengruppe (holding company group) headquartered in Bremen, founded by Klaus-Peter Schulenberg and operating across six subsidiaries in live entertainment, contact-center services, payment processing, and commercial real estate. The group's core operating businesses are KPS Concertbüro (concert, musical and show promotion in Hamburg and Bremen), KPS Interactive Media (contact center, customer care and fulfillment services running more than 60 hotlines for event and ticketing clients, with CTS EVENTIM as its largest customer), KPS Payment (PCI Security Standards Council certified cashless payment processing handling approximately 20 million transactions annually for an MDAX-listed retail group with subsidiaries in 24 European countries), KPS Real Estate (commercial property ownership and management in prime Bremen and Hamburg locations exceeding 10,000 m² of usable space), KPS Programme Schulenberg (the group's administrative center and personally liable partner entity), and Tempodrom (a centrally located Berlin concert and event venue designed by Gerkan, Marg and Partner that hosts approximately 180 events and 300,000 visitors per year).

The underlying technology stack is service-oriented rather than product-platform oriented: a scalable contact-center telephony and fulfillment platform supporting 60+ concurrent hotlines, PCI-DSS certified payment processing infrastructure with software and personnel for the full cashless-payment-to-accounting-and-reporting workflow, and physical venue infrastructure (Tempodrom, capacity 50–3,500 guests) for live events. Differentiation rests on PCI certification, deep domain specialization in event/ticketing customer interaction, and long-standing promoter relationships with international artists such as the Rolling Stones, Bruce Springsteen, Metallica, and Cirque du Soleil.

KPS generates revenue through multiple professional services and transaction-fee streams: contact center and customer care service fees (Interactive Media), per-transaction payment processing fees (Payment), event promotion commissions and local-organizer fees (Concertbüro, including regional advertising, presales, and venue coordination), commercial and office rental income (Real Estate), and venue operations at Tempodrom. The go-to-market is direct, sales-led B2B — each subsidiary maintains direct enterprise relationships in its vertical (ticketing operators, retail groups, concert venues and tour management, commercial tenants). Pricing is not publicly disclosed. The group is founder-controlled, with Klaus-Peter Schulenberg serving as Managing Director and personally liable partner, and operates without external private equity or institutional investment in evidence.

Name

KPS

Legal name

KPS Programsschulenberg GmbH

Website

https://kps.de

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

101–250 employees

Short description

KPS is a holding company that offers information technology, payment, and real estate services.

Ownership category

akta.pro rank

Product category

Diversified Business Services

NAICS

Convention and Trade Show Organizers (56192)

akta.pro primary industry

Integrated Payment Processors (PSP/Acquirer) (FSAMABAA)

Keywords

• Contact center services
• Event promotion
• Payment processing
• Customer care services
• Commercial real estate

Headquarters

HQ city

Bremen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Contact Center and Customer Care Services: Full-service customer interaction and fulfillment services for event and ticketing companies including phone ticket sales, customer care, and order fulfillment
2. Payment Processing Services: Scalable cashless payment processing solutions including concepts, software, and personnel for optimization from payment to accounting and reporting
3. Concert and Event Promotion: Concert, musical and show organization as local organizer and partner of tour management, including regional advertising, presales, venue infrastructure coordination, stage setup, and technical production

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

KPS is a German holding company group that delivers B2B services across four core domains: contact center and customer care operations through KPS Interactive Media (60+ hotlines for the ticketing industry); cashless payment processing solutions through KPS Payment (PCI-certified, handling ~20 million transactions annually); concert and event promotion through KPS Concertbüro (Hamburg/Bremen); and commercial real estate management in prime Bremen and Hamburg locations.

Product overview

KPS is a German company group (Firmengruppe) headquartered in Bremen consisting of six subsidiaries operating in entertainment, media services, payment processing, and real estate. The group includes KPS Concertbüro (concert/event booking), KPS Interactive Media (contact center and fulfillment), KPS Payment (cashless payment solutions), KPS Programme Schulenberg (administrative center and event management), KPS Real Estate (commercial property management), and Tempodrom (Berlin event venue). The subsidiaries operate as independent entities serving different market segments including ticketing, live entertainment, customer service, payment services, and event venue management.

Differentiator

Problem solved

Functional benefit

Products and services

• Tempodrom Event Venue
• Contact Center and Customer Care Services
• Cashless Payment Processing Solutions
• Concert and Event Promotion Services
• Commercial Real Estate Management

Quantifiable outcome

• Over 60 hotlines operated with scalable processes
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• CTS EVENTIM AG & Co. KGaA: Europe's largest ticketing and live entertainment operator and KPS Interactive Media's largest customer. Overlaps with KPS in ticketing-related contact center, customer care, and event-services workflows served by KPS Concertbüro.
• DEAG Deutsche Entertainment AG: German entertainment company operating in concert promotion, ticketing, and live events. Comparable to KPS Concertbüro and Tempodrom in promoting concerts, tours, and live entertainment within Germany.
• FKP Scorpio Konzertproduktionen GmbH: German concert and festival promoter producing tours and large-scale events. Directly comparable to KPS Concertbüro's role as a local concert promoter and tour partner.

Broad incumbents

• Live Nation Entertainment: Global live entertainment and concert promotion leader. Comparable to KPS Concertbüro at the high-level category of concert promotion and venue programming, but operates at far greater global scale.
• AEG Presents: Global live entertainment promoter and venue operator. Comparable to KPS Concertbüro and Tempodrom in concert promotion and venue operations, though AEG operates venues at significantly larger global scale.
• Teleperformance SE: Global leader in outsourced customer experience management and contact center services. Comparable to KPS Interactive Media's contact center, customer care, and fulfillment services business.
• Majorel Group: European-headquartered customer experience and contact center operator with strong German presence. Directly comparable to KPS Interactive Media's B2B contact center and customer care services.
• Worldline SA: Major European payment processor and merchant acquirer. Comparable to KPS Payment in providing payment processing infrastructure and certified transaction services to enterprise and retail clients across Europe.
• Adyen N.V. Global unified payments platform serving enterprise merchants. Comparable to KPS Payment in PCI-compliant payment processing, but at much larger scale and broader product scope.

Emerging players

• Concentrix Corporation: Global customer experience and contact center provider. Comparable to KPS Interactive Media's contact center and customer care services, though operates across multiple verticals beyond events and ticketing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KPS