Hance’s Uptown Collision Center
Family-owned automotive collision repair shop in Plano, Texas, serving the Dallas-Fort Worth metroplex since 1955. Specializes in Tesla-approved and luxury vehicle repairs, with I-CAR Gold and ASE certified technicians, OEM certifications across multiple brands, and direct insurance carrier coordination.
- Company typePrivate
- Founded1955
- HeadquartersPlano, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Hance’s Uptown Collision Center does
Hance's Uptown Collision Center is a family-owned automotive collision repair business headquartered at 1201 E Plano Pkwy., Plano, Texas, serving the greater Dallas-Fort Worth metroplex. Founded in 1955 as Hance Paint & Body in Uptown Dallas and currently operated under the ownership of Rob Mays (President since 1995), the firm relocated to Plano in 2019 to access the growing northern-suburb consumer base. The company's core offering is full-service collision repair, including structural and unibody frame straightening, auto body repair, paint refinishing using computerized color matching, paintless dent repair (PDR), and auto glass replacement, delivered by I-CAR Gold and ASE certified technicians. A distinctive capability is its Tesla Approved Collision Center status, supported by Tesla-certified technicians and Tesla Parts Certified parts staff, enabling authorized warranty-preserving repairs on Tesla Model S, 3, X, and Y vehicles.
The firm derives revenue through three primary streams: (1) one-time collision repair service fees, (2) insurance claim processing where the shop negotiates directly with carriers on behalf of customers, and (3) standalone auto glass replacement. Pricing is quote-based following free estimates, with no disclosed tiers. The business holds OEM certifications across Tesla, Kia, Infiniti, and Hyundai, plus Assured Performance Network membership and I-CAR Gold Class status, positioning it as a preferred repair partner for luxury and electric vehicle owners. Distribution relies on a single physical storefront, valet pickup and delivery, insurance adjuster referrals, and digital intake via EasyRepair.us and FortisPay ACH payments. Customer testimonials indicate the addressable market is concentrated in luxury European brands (BMW, Mercedes, Audi, Porsche) and Tesla, alongside general foreign and domestic collision repair work.
The company's go-to-market is a hybrid sales-led model: direct consumer sales through the storefront, walk-ins, and phone/website inquiries, combined with an enterprise/B2B component targeting insurance carriers (as a DRP partner) and commercial fleet operators in the DFW region. Marketing is anchored on local SEO, Google Business profile management, an educational blog, and review-driven word-of-mouth in the Plano/Dallas community. Differentiation rests on lifetime warranty coverage, certified luxury/EV expertise, and direct carrier relationships that streamline the claims experience for insured customers.
Hance’s Uptown Collision Center firmographics
Firmographics- Name
- Hance’s Uptown Collision Center
- Legal name
- Hance's Uptown Collision Center
- Website
- https://hanceauto.com
- Company type
- Private
- Founded year
- 1955
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Family-owned automotive collision repair shop in Plano, Texas, serving the Dallas-Fort Worth metroplex since 1955. Specializes in Tesla-approved and luxury vehicle repairs, with I-CAR Gold and ASE certified technicians, OEM certifications across multiple brands, and direct insurance carrier coordination.
- Ownership category
- akta.pro rank
Hance’s Uptown Collision Center industry classification
Industry- Product category
- Auto Body Collision Repair Services
- NAICS
- Automotive Body, Paint, Interior, and Glass Repair (81112), Automotive Body, Paint, and Interior Repair and Maintenance (811121)
- SIC
- Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- Collision Repair, Bodywork & Paint (Light-Duty) (TLAKAAAK)
- akta.pro secondary industries
- Auto Body Collision Repair (Cars & Light Trucks) (TLAKAEAA), Frame & Structural Straightening (Unibody/Chassis) (TLAKAEAE), Bumper, Panel & Plastic Repair (Composite/Trim) (TLAKAEAG)
Keywords
Where Hance’s Uptown Collision Center is headquartered
LocationHeadquarters
- HQ city
- Plano
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Hance’s Uptown Collision Center business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Collision Repair Services: Full-service collision repair including body work, paint, frame straightening, dent repair, and part replacement. Revenue generated through direct customer payment or insurance claims. Services priced per job based on damage assessment.
- Insurance Claim Processing: Works directly with insurance carriers to handle claims. Negotiates repair costs with insurers on behalf of customers. Revenue derived from insurance payouts for covered repairs.
- Auto Glass Replacement: Windshield repair/replacement and auto glass services using OEM glass. Standalone service offering separate from collision repair.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free Estimate - No cost initial assessment |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Hance’s Uptown Collision Center product offering
Product offeringCore offering
Hance's Uptown Collision Center is a family-owned collision repair facility providing full-service auto body repair, paint refinishing, frame and unibody straightening, paintless dent repair, and auto glass replacement, with direct coordination with insurance carriers on customer claims. The shop specializes in luxury and electric vehicles, holding Tesla Approved Collision Center certification alongside OEM certifications for Kia, Hyundai, and Infiniti, and performs specialized repair for European luxury brands including BMW, Mercedes-Benz, Audi, Porsche, Jaguar, Land Rover, and Bentley.
Product overview
Hance's Uptown Collision Center is a family-owned auto body repair shop operating since 1955, offering a comprehensive suite of collision repair services. The core offering centers on Full Service Collision Repair, Auto Body Repair, and Collision Insurance Repair, supplemented by specialized modules including Paintless Dent Repair (PDR), Auto Painting, Frame & Unibody Repair, and Auto Glass Replacement. The company has developed particular expertise in luxury and electric vehicle segments, notably offering Tesla Approved Collision Center Services as a certified Tesla facility with factory training and OEM parts access, alongside dedicated Luxury Collision Repair for European brands (BMW, Mercedes-Benz, Audi, Porsche, Jaguar, Land Rover, Bentley) and domestic luxury (Cadillac, Lincoln, GMC, Chrysler, Buick). The portfolio also includes OEM-certified brand-specific repair programs for Infiniti, Hyundai, and Kia. Additional value-added services include Valet Pick Up & Delivery, Insurance Claim Coordination, and a Lifetime Workmanship Warranty.
Differentiator
Problem solved
Functional benefit
Products and services
- Full Service Collision Repair
- Auto Body Repair
- Collision Insurance Repair & Claims Coordination
- Frame & Unibody Repair
- Auto Painting & Paint Refinishing
- Paintless Dent Repair (PDR)
- Auto Glass Replacement
- Tesla Approved Collision Center Services
- Luxury Collision Repair (BMW, Mercedes-Benz, Audi, Porsche, Jaguar, Land Rover, Bentley)
- Bumper & Grille Repair
- Hail Damage Repair
- Infiniti Auto Body Repair
- Hyundai Auto Body Repair
- KIA Auto Body Repair
- Rust Damage Repair
- Valet Pick Up & Delivery
Quantifiable outcome
- Most small repairs completed in 3-5 working days; large collisions may take a month or more
- +3 more outcomes
Companies that use Hance’s Uptown Collision Center
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles4 records
Hance’s Uptown Collision Center technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Hance’s Uptown Collision Center partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- TeslacoreTesla Approved Collision Center status requires factory training, certification of technicians, and access to OEM Tesla parts. This partnership allows Hance's to perform authorized collision repairs on Tesla vehicles without voiding warranties or compromising vehicle safety systems.
- Insurance CarrierscoreDirect working relationships with insurance companies for claims processing. Shop handles communication, negotiates repair costs, and coordinates directly with carriers to expedite repairs and minimize customer stress during the claims process.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Hance’s Uptown Collision Center competitors and assessment
Company assessmentDirect peers
- Fix Auto USA: National franchise collision repair network operating the same auto body, paint, frame and insurance-DRP model; Fix Auto-branded centers in Texas compete directly for DRP claim flow in the same DFW geography.
- Dent Wizard: Largest U.S. provider of paintless dent repair (PDR), hail damage and minor cosmetic repairs; Hance's offers PDR as a service module and competes for the same insurance-carrier channel and DFW hail volume.
- ABRA Auto Body & Glass: National auto body and glass repair chain now part of the larger MSO consolidator landscape; competes head-to-head on insurance-DRP collision repair, frame, paint, and glass services across major U.S. metros.
- Gerber Collision & Glass: Canada-based national MSO with a deep U.S. collision repair footprint and direct insurance carrier relationships; operates an overlapping full-service auto body, paint, frame, and glass model with similar DRP reliance.
- Service King Collision: National collision repair MSO with hundreds of locations across the Sun Belt including Texas; operates the same insurance-DRP, full-service auto body repair model as Hance's and is now combined with Crash Champions.
- Caliber Collision: Largest U.S. collision repair MSO with ~1,800+ centers; comparable full-service auto body and insurance-DRP collision repair model, with Caliber's luxury/EV certified programs directly targeting the same Tesla, BMW, Mercedes customer profile Hance's serves.
- Crash Champions: PE-backed national collision repair MSO formed via Service King combination; competes head-to-head on insurance DRP contracts and full-service auto body repair in Texas and other Sun Belt metros, including EV-certified programs.
Broad incumbents
- Maaco: National franchised auto body and paint chain with 500+ U.S. locations; overlaps on paint, body work, and insurance claims handling, but is positioned more as value/entry price segment rather than luxury/EV specialization.
- CARSTAR Auto Body Repair Experts: Largest North American franchised collision repair network of independently owned shops; comparable service menu (auto body, paint, frame, glass) but franchise model sets it apart from Hance's single-family ownership.
Others
- Tesla Collision Center (in-house): Tesla's own directly-operated collision centers are increasingly the primary substitute for independent Tesla-approved shops such as Hance's; they capture insurance-routed EV claims and set the benchmark for OEM-certified repair quality.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Hance’s Uptown Collision Center social profiles
Digital presenceHance’s Uptown Collision Center compliance and trust
Trust signalCompliance9 records
Hance’s Uptown Collision Center financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hance’s Uptown Collision Center leadership team
Management profileNumber of profiles
Profiles6 records
Hance’s Uptown Collision Center funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hance’s Uptown Collision Center M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hance’s Uptown Collision Center
What does Hance’s Uptown Collision Center do?
Hance's Uptown Collision Center is a family-owned collision repair facility providing full-service auto body repair, paint refinishing, frame and unibody straightening, paintless dent repair, and auto glass replacement, with direct coordination with insurance carriers on customer claims. The shop specializes in luxury and electric vehicles, holding Tesla Approved Collision Center certification alongside OEM certifications for Kia, Hyundai, and Infiniti, and performs specialized repair for European luxury brands including BMW, Mercedes-Benz, Audi, Porsche, Jaguar, Land Rover, and Bentley.
Is Hance’s Uptown Collision Center a public or private company?
Hance’s Uptown Collision Center is a private company. It is classified as family owned and is currently operating.
When was Hance’s Uptown Collision Center founded?
Hance’s Uptown Collision Center was founded in 1955. It employs 1 to 10 people.
Where is Hance’s Uptown Collision Center based?
Hance’s Uptown Collision Center is headquartered in Plano, United States, in the North America region.
How does Hance’s Uptown Collision Center make money?
Three revenue lines are on record. Collision Repair Services are the primary driver. The others are insurance Claim Processing and auto Glass Replacement.
Who are Hance’s Uptown Collision Center's main competitors?
Direct peers on record are Fix Auto USA, Dent Wizard, ABRA Auto Body & Glass, Gerber Collision & Glass, Service King Collision, Caliber Collision and Crash Champions. Broad incumbents are Maaco and CARSTAR Auto Body Repair Experts. Tesla Collision Center (in-house) is listed as an others.
Does Hance’s Uptown Collision Center have an API?
No public API is recorded for Hance’s Uptown Collision Center.
What industry is Hance’s Uptown Collision Center in?
Hance’s Uptown Collision Center's product category is Auto Body Collision Repair Services. Its primary akta.pro industry code is TLAKAAAK, Collision Repair, Bodywork & Paint (Light-Duty), with a secondary code of TLAKAEAA, Auto Body Collision Repair (Cars & Light Trucks). Its NAICS code is 81112 and its SIC code is 7500.