City of Santa Ana

What City of Santa Ana does

The City of Santa Ana is a municipal government entity located in Orange County, California, incorporated in 1868 and operating under a council-manager structure led by Mayor Valerie Amezcua, Mayor Pro Tem David Penaloza, City Manager Alvaro Nuñez, and six ward-elected councilmembers. It serves over 300,000 residents and approximately 25,000 businesses through a comprehensive portfolio of public services delivered via multiple agencies: the Public Works Agency (water, sewer, stormwater, streets, traffic engineering), Police and Fire Authority (via Orange County Fire Authority), Parks, Recreation, and Community Services Agency, Santa Ana Public Library (main library, Newhope branch with Innovation Lab reopening July 11, 2026, Delhi branch, Jerome Park outdoor library), Community Development Agency, and the Economic Development Division.

Its core digital product surface is a citizen-services ecosystem rather than a single unified platform: the Accela Citizen Access Portal (mandatory electronic submission for all plans and applications effective July 1, 2026), the myWater online bill payment system, the mySantaAna mobile app (English, Spanish, Vietnamese) for issue reporting, e-Police Reporting, and the Online Tutoring program. Underlying operational technology includes a Smart Water Meter Program, a state-of-the-art traffic management system, and a Drone-as-a-First-Responder program scaled to five drones.

The City finances its operations through a $435 million general fund budget for FY2026-27 (approved June 16, 2026) drawn from property and sales taxes, supplemented by separate utility enterprise revenue (water, sewer, trash) collected via recurring billing, transactional fees from permits and business licenses, fines and citations, and targeted grants and subsidies including the Small Business Incentive Program (up to $5,000 per business), the My First Home down-payment assistance (up to $120,000 at 0% interest), and the Investing in the Artist Grant Program ($180,000 total). Its customer base is highly fragmented across residents, renters, homebuyers, local artists, SMBs, and visitors, and distribution is delivered directly through City Hall, community centers, libraries, the WORK Center, online portals, and partnerships with organizations such as Republic Services, CalOptima, AltaMed, OCTA, OCMVCD, and CourseCo Inc.

Name

City of Santa Ana

Legal name

City of Santa Ana

Website

https://santa-ana.org

Company type

Private

Founded year

1868

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Santa Ana is a municipal government in Orange County, California, serving over 300,000 residents and 25,000 businesses through public safety, utilities, public works, parks, libraries, permitting, and digital government platforms including the Accela portal and mySantaAna app.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Water, Sewage and Other Systems (2213), Justice, Public Order, and Safety Activities (922), Fire Protection (922160)

SIC

Water Supply (4941), Sanitary Services (4950), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Parks, Recreation & Cultural Services (BPAIACAI), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Public safety services
• Utility services
• Parks and recreation
• Community development

Headquarters

HQ city

Santa Ana

HQ country

United States

HQ region

North America

Offices24 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. General Fund Revenue (Taxes): Primary revenue from property taxes, sales taxes, and other general fund sources. The 2026-27 general fund budget totals $435 million supporting core city services including public safety, infrastructure, parks, youth programs, and arts
2. Utility Services Revenue: Revenue from water, sewer, and trash collection services. Residents can pay water bills through the myWater portal
3. Permits and Fees: Revenue from building permits, business licenses, plan checks, and various city service fees
4. Fines and Citations: Revenue from parking permits, code enforcement violations, and other municipal citations

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels9 records

Core offering

The City of Santa Ana provides comprehensive municipal government services to over 300,000 residents and 25,000 businesses, including public safety (police and fire), public works, water and utility services, parks and recreation, library services, building permits and inspections, economic development, and workforce training. Service delivery occurs through City Hall counters, community centers, online portals such as the Accela Citizen Access Portal and myWater billing, and the multilingual mySantaAna mobile app.

Product overview

The City of Santa Ana provides a comprehensive digital government services ecosystem rather than a single unified software product. Core digital platforms include the Accela Citizen Access Portal (permit and development management), myWater bill payment system, e-Police Reporting, and the mySantaAna mobile app. Supporting services include the Santa Ana WORK Center (workforce development), Library Services with Innovation Labs, and Public Works infrastructure management. These platforms collectively enable residents to access permits, pay utilities, report issues, access employment resources, use library services including online tutoring, and manage municipal services. The Accela portal represents a significant modernization initiative effective July 1, 2026, transitioning all development services to electronic submission.

Differentiator

Problem solved

Functional benefit

Brands

• mySantaAna: Mobile application for residents to report issues, access city services, and receive updates
• Shop Santa Ana
• COSAS (City of Santa Ana Stories)
• My First Home
• Investing in the Artist Grant Program
• La Colmena
• Santa Ana WORK Center
• Santa Ana Vision Zero Plan

Products and services

• Accela Citizen Access Portal
• myWater Bill Payment
• E-Police Reporting
• Santa Ana WORK Center
• Library Services
• Public Works Services
• mySantaAna Mobile App
• Online Tutoring
• Neighborhood Cleanup Program
• My First Home Down Payment Assistance Program
• Investing in the Artist Grant Program
• Small Business Incentive Program
• Rental Housing Inspection Program

Quantifiable outcome

• General fund budget of $435 million for 2026-27 fiscal year
• +6 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• CalOptima and AltaMedcoreStrategic or Co-development Partner · 22 April 2026Partnership for Street Medicine Program launch to provide healthcare to underserved populations. CalOptima agreed to expand their Street Medicine Program into Santa Ana after years of advocacy by City officials. Press conference held April 22, 2026 at Santa Ana City Hall.
• Discovery Science Center of Orange CountyminorStrategic or Co-development Partner · 21 April 2026Agreement for solid waste public education services from April 21 to October 31, 2026. Through this program, Santa Ana residents receive free admission to DiscoveryCube OC once a month to participate in customized educational programming.
• CourseCo Inc.coreStrategic or Co-development Partner · 3 March 2026Professional management agreement approved March 3, 2026 for River View Golf Course operations beginning May 1, 2026. CourseCo manages over 40 publicly owned courses nationwide including courses in Fullerton and Santa Barbara. Agreement allows City to retain ownership while increasing oversight of operations, programming, community events, capital improvements, and long-term planning.
• THRIVE Santa Ana / La ColmenacoreStrategic or Co-development Partner · 17 February 2026Community microfarm development at 1901 W Walnut St. THRIVE Santa Ana operates La Colmena featuring regenerative farm, café, artisan retail space, and gathering areas. Operated under community land trust principles, it promotes local food access, small business development and community engagement. City approved $178,000 economic development subsidy for below-market property sale.
• Republic ServicescoreStrategic or Co-development PartnerPartnership for trash collection, recycling, street sweeping, and bulky item drop-off events throughout the city. Republic Services partners with the City for quarterly bulky item drop-off days and the Neighborhood Cleanup Program providing roll-off containers for community cleanup events.
• Orange County Mosquito and Vector Control District (OCMVCD)minorStrategic or Co-development PartnerOCMVCD conducts mosquito surveillance and vector control in Santa Ana, confirmed West Nile Virus in mosquito samples and identified increased risk of flea-borne typhus. Inspectors work in affected areas to check for mosquito breeding sources.
• Orange County Transportation Authority (OCTA)coreStrategic or Co-development PartnerCollaboration on OC Streetcar project with streetcar vehicle testing using newly-energized overhead wires system. OCTA provides construction notifications for closures affecting Santa Ana commute including Fairview Street, Santa Ana Boulevard, and Bristol Street improvements.
• Neighborhood AssociationsminorChannel Partner/ Reseller/ DistributorIndependently led by community volunteers receiving limited support from City's Neighborhood Initiatives and Environmental Services Program. Associations help organize neighborhood cleanups, community budget meetings, and provide feedback on local issues.
• Southern California Edison (SCE)minorOthersUtility provider for electricity in Santa Ana. SCE conducts power infrastructure work including pipeline enhancements on Grand Avenue and responds to power outages affecting Santa Ana residents.
• SoCalGasminorOthersGas utility provider conducting pipeline enhancement work along Grand Avenue north of Santa Clara Avenue from March 30, 2026 for approximately four weeks.
• Orange County Fire Authority (OCFA)coreOthersOCFA provides compassionate and predictable fire, paramedic, and emergency services to Santa Ana. Responded to hazardous materials incident in Garden Grove that was monitored by Santa Ana.
• Immigrant Defenders Law Center (ImmDef)minorStrategic or Co-development PartnerCity has a contract with Immigrant Defenders Law Center to help residents facing deportation as part of immigration legal defense services.

Scale indicators21 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• City of Long Beach: Large Southern California charter city providing the full municipal service stack (police, fire, port, water, airports). Comparable population base and similarly diverse urban demographics make it a strong reference for capital project execution and digital government modernization.
• City of Anaheim: Adjacent Orange County city of similar size and demographic profile. Operates the same core municipal functions (police, fire, public works, utilities, planning, parks) and serves a comparably diverse residential and business base, making it the most direct peer for benchmarking service delivery and budget scale.
• City of Garden Grove: Neighboring Orange County city with comparable demographic composition and a similar mix of small business and residential service demands. Useful peer for cross-jurisdictional service delivery comparisons in the same labor market.
• City of Oakland: Mid-large California charter city with similar demographic diversity, affordability pressures, and an active rent stabilization and tenant protection framework. Comparable in balancing economic development with strong tenant-side regulation.
• City of Irvine: Orange County city of comparable scale that has invested heavily in smart city technology, master-planned infrastructure, and digital permitting. Strong reference for benchmarking digital service maturity and capital planning practices.
• City of Huntington Beach: Coastal Orange County city running the same core municipal services. Comparable budget scale and similar mid-sized California municipality governance structure make it a natural operational benchmark.
• City of Riverside: Inland Empire charter city with similar population scale and service portfolio. Both cities balance affordability programs, economic development, and infrastructure reinvestment in fast-growing California markets.

Broad incumbents

• City of San Jose: Largest city in the Bay Area and a recognized leader in municipal digital services (open data, e-permitting, smart city programs). A scaled-up reference for what an aggressive digital government roadmap can deliver.
• City of Los Angeles: The largest municipal operator in California, with established practices in affordable housing, rent stabilization, public safety technology, and large-scale capital programs. Useful for understanding the upper bound of municipal program complexity.
• City of Sacramento: California state capital operating a comprehensive municipal service portfolio including its own utility (SMUD-adjacent, city water). Useful peer for benchmarking large-scale utility and infrastructure operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CityofSantaAna
• YouTubeyoutube.com/cityofsantaana
• Facebookfacebook.com/CityofSantaAna
• Instagraminstagram.com/cityofsantaana

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Santa Ana