London Borough of Havering

What London Borough of Havering does

The London Borough of Havering is a statutory local government authority in outer Greater London, established under the London Government Act 1963, delivering a full range of municipal services to residents and businesses within the borough boundary. Its functional remit spans Council Tax and Business Rates administration, housing allocations and rent collection, planning and building control, waste and recycling, adult and children's social care, school admissions, parking enforcement, Blue Badge and Freedom Pass assessment, environmental health, and electoral services. Headquarters are at Havering Town Hall, Romford (RM1 3BB), and headcount sits in the 1,001–5,000 range. The Council is publicly accountable to elected councillors and residents, with no shareholders, parent company or equity funding; revenue is raised through Council Tax, Business Rates, government grants, and statutory fees and charges.

The Council's core digital platform is the havering.gov.uk website (built on Jadu CMS), which aggregates more than a dozen third-party SaaS integrations to deliver resident-facing services. The central product is the My Havering single sign-on portal, powered by Microsoft Dynamics 365 and Azure AD B2C, which unifies Council Tax, Benefits, Business Rates and Housing accounts under one login and supports tracking of fly-tipping and damaged-tree reports. Parking permits are issued virtually via MiPermit since 8 September 2021; cashless parking payments run through RingGo; PCN payments, dropped-kerb applications and other fees are collected via Civica ePay; planning searches use Ocella; consultations run on Delib Citizen Space; councillor information and meeting agendas use Modern.gov; and online enquiry submission is handled by Granicus Achieve Forms. Traffic enforcement uses CCTV with Automatic Number Plate Recognition (ANPR) deployed across 16+ School Street zones, issuing PCNs of £160 (£80 if paid within 14 days) under the Traffic Management Act 2004.

Commercially, Havering operates as a public-sector monopoly with no GTM motion in the private-sector sense. Revenue streams are diversified across statutory taxation (Council Tax, Business Rates), recurring permit fees (£45–£420/year depending on permit type), transactional fees (dropped kerbs £261, PCNs, bay suspensions tiered £70–£195/day), usage-based parking (RingGo, motorcycle flat £2.50), and central government grants, supplemented by a shared back-office joint venture with the London Borough of Newham called OneSource covering ICT, Legal, Exchequer and Transactional Services. Pricing for most statutory charges is set by legislation rather than discretion, and is fully publicly disclosed. The Council's stated AI use is limited to internal process automation (reading documents, transcribing meetings, signposting residents to information on the website) with outputs quality-checked and explicitly excluded from making important decisions about residents. Data Protection is overseen by DPO Kadia Moulton under UK GDPR with ICO registrations Z6044618, Z7094498 and Z7124701.

Name

London Borough of Havering

Legal name

London Borough of Havering

Website

https://havering.gov.uk

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The London Borough of Havering is a statutory local government authority serving residents and businesses of the Havering borough in outer Greater London, delivering council tax, housing, planning, parking, social care, waste and other statutory services via its havering.gov.uk digital platform.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Other Urban Transit Systems (485119), Local Messengers and Local Delivery (492210)

akta.pro primary industry

Concessionary, Student & Employer Pass Programs (THAIAMAI)

akta.pro secondary industry

Accessible/Wheelchair-Accessible Taxi Operators (TLAFAHAF)

Keywords

• Local government services
• Council tax administration
• Statutory public services
• Parking permit administration
• Resident services portal

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Council Tax & Business Rates: Statutory local taxation on residents and businesses within the London Borough of Havering; managed via online Council Tax / Business Rates accounts on the My Havering portal. Council Tax phone line: 01708 433997; Business rates handled via the Microsoft D365-based rates portal.
2. Parking permits and dispensation fees: Annual fees for resident, business, commuter, domestic-carer, health/homecare, school-street exemption and visitor permits administered via MiPermit; dispensation (waiver) fees for builders/removals/deliveries on yellow lines and pay-and-display bays.
3. Parking bay suspension fees: Utility and street-works companies pay per-bay per-day suspension fees (£70/day for ≤7 days, £130/day for 8-14 days, £195/day for >14 days) to reserve parking bays.
4. Dropped kerb application & installation fees: Non-refundable £261 application fee plus quoted build costs for installing dropped kerbs outside residential properties; payment made via Civica epay portal.
5. Penalty Charge Notice (PCN) income: Income from parking and moving-traffic PCNs (£160 standard, discounted to £80 if paid within 14 days), processed via the Civica epay online PCN payment system and annual parking accounts published on the website.
6. Car park and on-street parking charges: Cashless parking payments processed via RingGo in council-run surface car parks; motorcycles £2.50 flat rate; resident season tickets also sold.
7. Central government grant funding: As a statutory local authority, the Council receives general and specific government grants (e.g., shared OneSource back-office with Newham Council, and National Data Opt-Out disclosures to NHS/public bodies) and uses contracted outside companies to deliver services.

Pricing tiers

Go-to-market motion1 record

Core offering

The London Borough of Havering is a statutory local government authority delivering the full range of council services to residents and businesses of the London Borough of Havering — including Council Tax and Business Rates administration, housing and homelessness services, virtual parking permits and PCN enforcement, Blue Badges and Disabled Persons Freedom Passes, planning and building control, waste and recycling, adult and children's social care, school admissions and passenger transport, registrars, elections, and consultation/engagement functions. Service delivery is digital-first via the havering.gov.uk website and the unified My Havering account portal.

Differentiator

Problem solved

Functional benefit

Products and services

• My Havering account (unified citizen portal) Single sign-on citizen portal (Microsoft Azure AD B2C / Dynamics 365) that unifies the Council Tax, Benefits, Business Rates and Housing accounts under one login, and lets residents track service requests such as fly-tipping and damaged-tree reports.
• Online Council Tax account Self-service module within My Havering where residents can check balances, set up Direct Debit, sign up for e-billing, view bills, notify changes of address, apply for discounts and request payment arrangements.
• Parking Permits (virtual) via MiPermit Virtual permit service administered via MiPermit (web and mobile app) covering resident, visitor, business, health & homecare, domestic carer, Havering Hero, commuter and School Street exemption permits; enforcement officers check vehicle registrations against MiPermit records.
• Blue Badge application & management service End-to-end Blue Badge service: GOV.UK-collected eligibility application, document upload via Granicus Achieve Forms, Independent Mobility Assessment (IMA) at Hornchurch Library, badge production by central agency, lost/stolen replacement and misuse reporting.
• Disabled Persons Freedom Pass service Eligibility-assessed travel concession service; residents apply via Havering Online Forms, Havering Adults Services verifies against seven eligibility criteria, and London Councils issues the physical pass. Older Persons Freedom Pass application is fully delegated to the Freedom Pass website.
• London Taxicard application service Application collection point for the London-wide Taxicard scheme (administered by London Councils), enabling disabled residents to use black cabs at reduced fares; Havering assesses non-automatic eligibility cases.
• Passenger Transport Service Council-provided transport for eligible students aged 5-16 (with discretion for over-16s with SEND) plus van/minibus hire for community use.
• Living in Havering newsletter platform Granicus-powered email newsletter platform delivering weekly Living in Havering plus 10 topic-specific newsletters (Adoption, Arts & Culture, At The Heart housing, Music School, Business Briefing, Launders Lane, Library News, Live Well Havering, Live Well Havering – Network, Safer Havering, Cost of Living).

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability4 records

Feature7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Westminster City Council: Central London borough operating the same statutory service categories (Council Tax, Parking, Housing, Planning) but at much larger scale and central-London commercial intensity, making it a useful benchmark for digital-maturity benchmarking.
• London Borough of Camden: Inner London borough with a more advanced digital services reputation and broadly equivalent statutory scope; useful benchmark for citizen-portal UX, accessibility standards and online-form design.

Others

• Greater London Authority: Regional strategic authority for London; not a direct statutory peer for Havering but the parent policy/coordinating body for pan-London schemes such as Freedom Pass, Taxicard and ULEZ in which Havering participates.

Direct peers

• London Borough of Barking and Dagenham: Adjacent outer-East-London borough delivering the same statutory local-authority functions and population-scale services (Council Tax, housing, parking enforcement, school streets) to a comparable resident demographic.
• London Borough of Redbridge: Neighbouring outer London borough operating the same statutory service stack - Council Tax, Benefits, Housing, Planning, Parking, ANPR-enforced School Streets - and similar resident-portal model.
• London Borough of Bexley: Outer South-East London borough delivering the same statutory service portfolio to a similar population scale, including virtual parking permits, Council Tax self-service and shared MyAccount-style citizen portals.
• London Borough of Bromley: Large outer London borough providing the same statutory local-authority services and operating its own MyBromley account portal, online payments and parking enforcement infrastructure.
• London Borough of Waltham Forest: Outer North-East London borough delivering the same statutory services including MiPermit-style virtual parking permits, Council Tax online accounts and School Street ANPR enforcement schemes.
• London Borough of Greenwich: Statutory London borough operating an equivalent digital service portfolio (Council Tax, Benefits, Housing, Parking, Planning, Blue Badge) with comparable citizen-account and online-form provision.
• London Borough of Newham: Statutory London local authority sharing the OneSource back-office JV with Havering (ICT, Legal, Exchequer, Transactional Services). Delivers the same statutory service mix (Council Tax, Benefits, Housing, Parking, Planning) and operates Microsoft D365 and Jadu-based portals.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/LBofHavering
• YouTubeyoutube.com/channel/UC4ZDu-tDYodP1amD2UDQY6w/videos
• Facebookfacebook.com/LBofHavering
• Instagraminstagram.com/lbofhavering

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about London Borough of Havering