Community Trust
Community Trust Company is a Canadian federally regulated trust company offering residential mortgages and CDIC-insured deposit and registered-account products, distributing mortgages exclusively through a nationwide Canadian broker network as part of Questrade Financial Group.
- Company typePrivate
- Founded1975
- HeadquartersMississauga, Canada
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Community Trust does
Community Trust Company is a Canadian federally regulated trust company that originates residential mortgages and accepts deposits (savings accounts, non-registered and registered GICs, and a full suite of registered accounts including RRSP, RRIF, TFSA, RDSP, LIRA, and LIF). Founded in 1975 and headquartered at 5700 Yonge Street in Toronto, the company operates as a wholly-owned subsidiary of Questrade Financial Group alongside a diversified set of affiliates including Questrade (brokerage), Questwealth (managed investing), Flexiti (consumer lending), Questrade Mortgage Corporation, and Questmedia. It serves two principal customer segments: Canadian homebuyers seeking residential mortgages (including self-employed borrowers and those with non-traditional income documentation), and a nationwide network of licensed mortgage brokers who originate transactions exclusively on a wholesale basis. Mortgage servicing is delivered via phone-based customer service and online portals.
The company's core product surface consists of fixed and variable residential mortgages priced relative to a 4.45% Questbank Prime rate, fixed-term GICs distributed through brokers and the Questrade securities platform, and the registered-account suite. Two proprietary digital workflow tools — InstaShare (instant, secure bank-statement verification built on the Flinks data-aggregation integration) and InstaValue (an automated property-valuation service that bypasses traditional appraiser visits for qualifying Ontario and British Columbia deals up to C$1.5M at ≤80% LTV) — form the operational backbone for the broker channel, complemented by online payment, amortization, and prepayment-penalty calculators.
The revenue model is interest-driven: net interest spread on mortgage assets funded by deposits, with deposit-gathering protected by CDIC membership up to standard limits. Distribution is exclusively broker-based for mortgages via a regionally segmented in-house Business Development team covering every major Canadian province, while deposit products flow through both Questrade.com (securities dealers) and traditional direct phone-based servicing. In 2026, the parent group launched Questbank as a federally regulated Canadian Schedule I bank under OSFI oversight, serving as the official banking arm of Questrade Financial Group and operating alongside Community Trust to consolidate the group's regulated deposit-taking and lending franchise under a unified digital-first platform.
Community Trust firmographics
Firmographics- Name
- Community Trust
- Legal name
- Community Trust Company
- Website
- https://communitytrust.com
- Company type
- Private
- Founded year
- 1975
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Community Trust Company is a Canadian federally regulated trust company offering residential mortgages and CDIC-insured deposit and registered-account products, distributing mortgages exclusively through a nationwide Canadian broker network as part of Questrade Financial Group.
- Ownership category
- akta.pro rank
Community Trust industry classification
Industry- Product category
- Mortgage Lending
- NAICS
- Savings Institutions and Other Depository Credit Intermediation (52218), Trusts, Estates, and Agency Accounts (52592), Depository Credit Intermediation (5221)
- SIC
- Savings Institution, Federally Chartered (6035), Personal Credit Institutions (6141)
- akta.pro primary industry
- Personal & Family Trust Services (FSAAANAA)
- akta.pro secondary industry
- Corporate Trust Services (Trustee, Agent & Escrow Roles) (FSAEAKAB)
Keywords
Where Community Trust is headquartered
LocationHeadquarters
- HQ city
- Mississauga
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Community Trust business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Mortgage Lending: Community Trust and Questbank originate residential mortgages, earning interest income on variable and fixed rate mortgage products. The company offers competitive rates on 1-5 year closed terms and 6-month open mortgages.
- Deposit Products: The company accepts deposits through savings accounts and Guaranteed Investment Certificates (GICs), paying interest to depositors and using funds for lending operations. Deposits are CDIC-insured.
- Registered Accounts: Community Trust offers registered accounts including RRSPs, TFSAs, RIFs, RDSPs, LIFs, LIRAs for retirement savings and registered disability savings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Variable Rate Mortgages - Based on Questbank Prime |
| Subscription | Monthly | Fixed Rate Closed Mortgages |
| Subscription | Monthly | 6 Month Open Mortgage |
| Unit Pricing | Pay-as-you-go | InstaValue Automated Valuation |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
Community Trust product offering
Product offeringCore offering
Community Trust Company is a federally regulated Canadian trust company offering residential mortgages and CDIC-insured deposit products, including GICs, savings accounts, and registered accounts (RRSP, TFSA, RRIF, RDSP, LIRA, LIF). It operates alongside Questbank, a Schedule I bank established in 2026 as the official banking arm of Questrade Financial Group, distributing mortgage products exclusively through licensed mortgage brokers with digital-first tools such as InstaShare and InstaValue.
Product overview
Community Trust is a Canadian financial institution offering two main product lines: Community Trust (mortgages and deposits) and Questbank (a modern digital-first bank established in 2026 as part of Questrade Financial Group). The core offering consists of residential mortgages and deposit products including savings accounts and registered accounts (RRSP, RRIF, TFSA, RDSP, LIRA, LIF). Questbank Mortgage Solutions provides flexible residential mortgage products through brokers with competitive pricing and self-employed solutions. Questbank GIC Products offers Guaranteed Investment Certificates. Additional tools include InstaShare (banking verification), InstaValue (automated valuation), and mortgage calculators. All deposits are protected by CDIC.
Differentiator
Problem solved
Functional benefit
Brands
- Questbank: Digital-first banking platform offering mortgages and deposit products, established in 2026 as the official banking arm of Questrade Financial Group.
Products and services
- Community Trust Residential Mortgages Federally regulated trust company offering residential mortgages for Canadian consumers, allowing them to build equity that can be borrowed against, refinanced, or used for other financial needs. Serves existing mortgage holders with the same dedicated service.
- Questbank Modern, digital-first Canadian Schedule I bank (established 2026) and official banking arm of Questrade Financial Group, providing versatile mortgage solutions and secure deposit products designed for the modern market. Serves Canadians nationwide through a broker network.
- Questbank Mortgage Solutions Flexible residential mortgage products including owner-occupied and rental properties, first and second fixed rate conventional mortgages, purchases and refinances, with terms of 1, 2, 3 and 5 years, offering up to 80% loan-to-value ratios. Features fair credit evaluation, self-employed solutions, and competitive pricing.
- Questbank GIC Products Guaranteed Investment Certificates (GICs) issued by Questbank and Community Trust, offered through securities dealers including Questrade.com. Provides flexible GICs with competitive interest rates protected by CDIC, available through select authorized Nominee Dealers.
- Community Trust Deposit Products CDIC-insured deposit products including the Maximizer Savings Account, non-registered GICs (short-term, cashable, long-term), and registered accounts (RRSP, RRIF, TFSA, RDSP, LIRA, LIF). Designed for Canadian individual savers and investors seeking safe, tax-advantaged, and retirement-focused investment vehicles.
- InstaShare Banking Verification Service Banking verification service that enables instant and secure sharing of bank statements directly with Questbank. Used to satisfy application conditions for down payment and income verification, allowing direct transfer of required bank documents in seconds through integration with most Canadian financial institutions via Flinks.
- InstaValue Automated Property Valuation Automated property valuation service that removes the inconvenience of home appraiser visits. Provides quick property valuation without requiring a home visit, with a $399 fee deducted at closing. Available in Ontario and British Columbia for owner-occupied properties (max 4 units) up to $1.5M, max 80% LTV, minimum FICO score of 610+.
Quantifiable outcome
- Automated valuations available in Ontario and British Columbia
- +2 more outcomes
Companies that use Community Trust
Customer profileSegments3 records
Ideal customer profiles3 records
Community Trust technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature2 records
Community Trust partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Questrade Financial GroupcoreCommunity Trust Company and Questbank are members of the Questrade Group of Companies. Questbank was established in 2026 as the official banking arm of Questrade Financial Group. The organization merges QFG's FinTech leadership with Community Trust's service excellence and flexible market solutions.
Scale indicators4 records
Recent moves7 records
Expansion highlights7 records
Community Trust competitors and assessment
Company assessmentDirect peers
- Equitable Bank (EQ Bank): EQ Bank is a Canadian Schedule I bank and the digital arm of Equitable Bank, offering high-interest savings accounts, GICs, and residential mortgages distributed through broker channels — a near-direct comparable to Questbank in deposit-gathering, mortgage origination, and digital-first positioning.
- Tangerine (Bank of Nova Scotia subsidiary): Tangerine is Scotiabank's direct bank offering mortgages and deposit products through a digital platform with no broker channel. It is comparable as a Canadian alternative/digital challenger bank competing for similar deposit and residential mortgage customers.
- Simplii Financial (CIBC subsidiary): Simplii Financial is CIBC's direct banking brand offering mortgages, savings, and GICs to Canadian consumers through a digital-first platform — comparable in product mix (residential mortgages + CDIC-insured deposits) and digital-first positioning.
- PC Financial (President's Choice Financial): PC Financial is Loblaw's banking arm offering deposit products, GICs, and mortgages through affiliated channels — directly comparable as a Canadian alternative bank offering residential mortgages and CDIC-insured savings products.
- Manulife Bank of Canada: Manulife Bank is a Canadian Schedule I bank offering mortgages, deposits, and registered accounts (RRSP, TFSA, RRIF) similar to Community Trust — directly comparable in product suite, including registered account offerings and CDIC-insured deposits.
- Home Trust Company: Home Trust is a Canadian trust company historically focused on alternative residential mortgages, including self-employed and non-prime borrowers — directly comparable to Questbank's alternative-lender positioning and mortgage broker distribution model.
- First National Financial: First National Financial is one of Canada's largest non-bank mortgage lenders, originating single-family residential mortgages primarily through the broker channel — directly comparable as a Canadian mortgage broker-focused alternative lender.
Emerging players
- nesto: nesto is a Canadian digital mortgage lender and brokerage operating a cloud-native platform to originate residential mortgages, increasingly competing for the same digital-first broker and direct-to-consumer channels that Questbank serves — a comparable emerging digital mortgage disruptor.
Others
- RFA Financial Group / Radius Financial Group: RFA (RFA Financial Group) provides mortgage lending technology and advisory services to alternative lenders and broker channels — comparable as an ecosystem participant enabling the broker-channel mortgage lending model that Questbank operates within.
- Questrade, Inc. Questrade is the parent company's online brokerage platform that distributes Questbank GICs to its self-directed investor base — comparable as the sister subsidiary serving as a key deposit distribution channel for Community Trust and Questbank.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks2 records
Key highlights7 records
Customer concentration
Community Trust social profiles
Digital presenceCommunity Trust compliance and trust
Trust signalCompliance3 records
Community Trust financial estimates
Financial estimateRevenue estimate
Valuation estimate
Community Trust leadership team
Management profileNumber of profiles
Profiles13 records
Community Trust subsidiaries and ownership
Company hierarchySubsidiaries5 records
Community Trust funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Community Trust M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Community Trust
What does Community Trust do?
Community Trust Company is a federally regulated Canadian trust company offering residential mortgages and CDIC-insured deposit products, including GICs, savings accounts, and registered accounts (RRSP, TFSA, RRIF, RDSP, LIRA, LIF). It operates alongside Questbank, a Schedule I bank established in 2026 as the official banking arm of Questrade Financial Group, distributing mortgage products exclusively through licensed mortgage brokers with digital-first tools such as InstaShare and InstaValue.
Is Community Trust a public or private company?
Community Trust is a private company. It is classified as corporate owned and is currently operating.
When was Community Trust founded?
Community Trust was founded in 1975. It employs 101 to 250 people.
Where is Community Trust based?
Community Trust is headquartered in Mississauga, Canada, in the North America region.
How does Community Trust make money?
Three revenue lines are on record. Mortgage Lending is the primary driver. The others are deposit Products and registered Accounts.
Who are Community Trust's main competitors?
Direct peers on record are Equitable Bank (EQ Bank), Tangerine (Bank of Nova Scotia subsidiary), Simplii Financial (CIBC subsidiary), PC Financial (President's Choice Financial), Manulife Bank of Canada, Home Trust Company and First National Financial. nesto is listed as an emerging player. Others are RFA Financial Group / Radius Financial Group and Questrade, Inc..
Does Community Trust have an API?
No public API is recorded for Community Trust.
What industry is Community Trust in?
Community Trust's product category is Mortgage Lending. Its primary akta.pro industry code is FSAAANAA, Personal & Family Trust Services, with a secondary code of FSAEAKAB, Corporate Trust Services (Trustee, Agent & Escrow Roles). Its NAICS code is 52218 and its SIC code is 6035.