Vivo Health Pharmacy

What Vivo Health Pharmacy does

Vivo Health Pharmacy is a health-system-owned specialty and ambulatory pharmacy network operating as a division of Northwell Health, Inc. Founded in 2009 with its first location inside North Shore University Hospital in Manhasset, New York, the network has expanded to 12 physical pharmacies embedded across Northwell hospitals and outpatient facilities (Manhasset, Lake Success, Great Neck, Lenox Hill, LIJ, New Hyde Park, Phelps, Rego Park, South Shore, Staten Island, Zucker Hillside, Melville), supplemented by a dedicated mail-order pharmacy. The company dispenses specialty medications across 15+ therapeutic areas — including oncology, hematology, neurology, transplant, fertility, HIV/AIDS, cystic fibrosis, hepatology, and rheumatology — and provides clinical pharmacist support embedded directly in Northwell care teams.

The underlying technology stack is anchored by Epic EHR integrated with the broader Northwell enterprise (MyNorthwell/MyChart patient portal, migrated November 1, 2025), a pharmacy operating system for dispensing and inventory, Salesforce-powered SMS communications, e-prescribing integration with Allscripts/EEHR, and Allscripts referral workflows. Operations carry URAC specialty pharmacy accreditation at Manhasset and CFAM (valid through 2/1/2029), ACHC accreditation across Lenox Hill, Rego Park, Staten Island, and CFAM (valid through 7/24/2028), NABP DMEPOS accreditation at LIJ, Manhasset, Phelps, South Shore, and Staten Island (valid through 12/17/2028), and LegitScript certification for online operations.

Revenue is generated primarily through (i) transaction-based prescription dispensing reimbursed by insurance, Medicare, and patient copays, (ii) managed services as the in-house Pharmacy Benefits Manager for Northwell Health employees via mail order, and (iii) financial assistance coordination (copay cards, manufacturer programs, third-party foundations) that supports patient adherence. Distribution runs through hospital-embedded retail pickup, mail-order home delivery in New York, and interstate shipping of specialty medications to 48 states beyond New York.

Name

Vivo Health Pharmacy

Legal name

Northwell Health, Inc.

Website

https://vivohealthpharmacy.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Vivo Health Pharmacy is a division of Northwell Health, Inc. operating 12 hospital-embedded specialty and ambulatory pharmacies across New York, plus a mail-order pharmacy, dispensing specialty and maintenance medications across 15+ therapeutic areas to Northwell patients, providers, and employees.

Ownership category

akta.pro rank

Product category

Specialty Pharmacy

NAICS

Pharmacies and Drug Retailers (456110), Ambulatory Health Care Services (621)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Specialty Pharmacies (Complex/High-Cost Therapies) (HLAFALAC)

akta.pro secondary industries

Hospital & Health-System Pharmacies (Inpatient/Outpatient) (HLAFALAB), Specialty Care Pharmaceuticals (HLAIAAAB), Specialty Pharmacy & Biologics Distribution (CRAOAHAD), Pharmacy Information Systems (PIS) & Dispensing Workflow (HLACAKAC)

Keywords

• Specialty pharmacy services
• Mail order pharmacy
• Retail pharmacy dispensing
• Pharmacy benefits management
• Medication therapy management

Headquarters

HQ city

New Hyde Park

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Pharmacy Dispensing: VIVOHealth Pharmacy dispenses prescription medications and bills insurance companies. Revenue is generated through reimbursement from insurance plans, Medicare drug coverage, and patient copayments. The pharmacy handles both acute and chronic condition medications including specialty drugs.
2. PBM Services for Northwell Employees: As the pharmacy benefits manager for Northwell Health employees, VIVOHealth processes prescription claims and manages pharmacy benefits for Northwell's workforce, generating revenue through administrative fees and drug spread.
3. Financial Assistance Coordination: The pharmacy helps patients access copay cards, manufacturer programs, and third-party foundations to reduce out-of-pocket costs. While not directly revenue-generating, this supports patient adherence and payer relationships.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Vivo Health Pharmacy dispenses specialty, chronic, and acute prescription medications through 12 hospital-embedded retail pharmacy locations across New York State and a dedicated mail-order pharmacy. It provides specialty patient management including medication therapy management, REMS program support, financial assistance coordination, and 24/7 clinical pharmacist access, and also serves as the pharmacy benefits manager for Northwell Health employees.

Product overview

VIVOHealth Pharmacy is a full-service pharmacy network backed by Northwell Health, operating as a unified platform combining physical retail pharmacy locations, specialty pharmacy services, and mail-order pharmacy capabilities. The portfolio includes a flagship specialty pharmacy network (multiple hospital-based locations), a dedicated mail-order/home delivery pharmacy, the MyNorthwell App patient portal (powered by Epic MyChart), the VIVOHealth App for prescription management, and a specialty patient management program. The company offers clinical support across 15+ therapeutic specialties, e-prescribing integration with Allscripts EEHR, 24-hour clinical call center support, and a PGY-2 residency program for pharmacist training.

Differentiator

Problem solved

Functional benefit

Products and services

• Vivo Health Pharmacy (Retail and Specialty Pharmacy Network) Full-service retail and specialty pharmacy network backed by Northwell Health, providing specialty medications, chronic illness treatments, acute illness medications, home delivery, and coordinated care with healthcare providers across 12 locations in New York.
• VivoHealth Mail Order Pharmacy (VivoHealth Pharmacy at Home) Mail-order pharmacy at 225 Community Drive, Great Neck, NY, offering home delivery of maintenance medications for Northwell employees and covered dependents, with recurring refill capabilities and auto-refill.
• VivoHealth Specialty Pharmacy

Quantifiable outcome

• Seamless medication access upon hospital discharge
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

13 partnerships are on record, tiered core and supporting.

• WorldpaycoreTechnology or IntegrationWorldpay processes credit card and payment transactions for VIVOHealth Pharmacy. Bank/credit card information is tokenized with Worldpay's merchant account. VIVOHealth does not store full credit card information on their servers.
• Google (Google Analytics, Google AdWords)supportingTechnology or IntegrationGoogle Analytics tracks user engagement with the pharmacy website. Google AdWords supports display advertising and remarketing campaigns. VIVOHealth uses Google's advertising cookies and anonymous identifiers for targeted advertising.
• Apple (iOS App)supportingTechnology or IntegrationVIVOHealth Pharmacy App is available on iOS devices through the Apple App Store. Additional terms apply for iOS app usage per Apple Device Additional Terms in the Terms of Service.
• Google (Android App)supportingTechnology or IntegrationVIVOHealth Pharmacy App is available on Android devices through Google Play Store.
• Epic (MyNorthwell)coreTechnology or IntegrationVIVOHealth migrated to Epic EHR and pharmacy operating system on November 1, 2025. MyNorthwell is Northwell's instance of Epic MyChart, enabling prescription management and provider communication. Replaced legacy vivorefills.com system.
• SalesforcecoreTechnology or IntegrationSalesforce powers the text messaging platform for pharmacy communications, including prescription reminders, prior authorization notifications, payment links, and account creation messages via SMS.
• URAC (Utilization Review Accreditation Commission)coreOthersURAC provides specialty pharmacy accreditation for VIVOHealth locations (Manhasset, CFAM). Accreditation demonstrates compliance with quality standards required for limited distribution drugs and payer contracts.
• ACHC (Accreditation Commission for Health Care)coreOthersACHC provides specialty pharmacy accreditation for multiple VIVOHealth locations (Lenox Hill, Rego Park, Staten Island). Accreditation validates quality and patient safety standards.
• NABP (National Association of Boards of Pharmacy)coreOthersNABP provides DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics and Supplies) accreditation for VIVOHealth locations (LIJ, Manhasset, Staten Island). Includes LegitScript certification for online pharmacy legitimacy.
• Pharmaceutical ManufacturerscoreStrategic or Co-development PartnerVIVOHealth works with pharmaceutical manufacturers for specialty medications, including expertise with REMS (Risk Evaluation and Mitigation Strategy) programs and limited distribution drugs. Manufacturer relationships enable copay assistance cards and patient support programs.
• Insurance Companies and PBMscoreChannel Partner/ Reseller/ DistributorVIVOHealth accepts most major insurance plans including Medicare drug coverage. Functions as an in-network pharmacy for patients whose PBM includes VIVOHealth in their network.
• American Society of HematologysupportingOthersResource partner for hematology patients, providing educational materials about blood diseases and blood cancers. VIVOHealth links to their resources from specialty condition pages.
• Northwell Health Neurological CenterscoreStrategic or Co-development PartnerVIVOHealth collaborates with Northwell's Comprehensive Epilepsy Center, Headache Center, and Multiple Sclerosis Center for neurology patient medication management and care coordination.

Scale indicators3 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Shields Health Solutions: Shields Health Solutions partners with hospital systems to operate integrated specialty pharmacy programs. Like VIVOHealth, it is embedded within a health system's clinical workflow and provides specialty medication management for complex conditions. Closest direct competitor in the health-system-owned specialty pharmacy model.
• CPS Solutions (formerly Trellis Rx): CPS Solutions provides integrated specialty pharmacy and clinical management services for hospital systems. Operates within health system partners in a structurally similar model to VIVOHealth, with hospital-embedded pharmacists and specialty drug program management.
• Vanderbilt Specialty Pharmacy: Vanderbilt University Medical Center operates an integrated specialty pharmacy serving its academic health system's patients, with URAC/ACHC accreditations and similar specialty therapeutic coverage. Directly comparable health-system-owned specialty pharmacy.
• Mayo Clinic Pharmacy: Mayo Clinic operates hospital-embedded retail and specialty pharmacies serving its integrated health system's patients across complex conditions. Comparable as a multi-site, health-system-owned specialty pharmacy with mail order and clinical pharmacy integration.
• NewYork-Presbyterian Hospital Pharmacy: NewYork-Presbyterian operates hospital-embedded pharmacies serving the NYP health system in the same New York metro as VIVOHealth. Directly comparable as a competing NY hospital system specialty/retail pharmacy operation.

Broad incumbents

• CVS Specialty (CVS Health): CVS Specialty is one of the largest specialty pharmacy operations in the US, owned by CVS Health and vertically integrated with Caremark PBM. Competes with VIVOHealth for specialty prescriptions, limited distribution drug contracts, and payer inclusion.
• Accredo (Express Scripts / Cigna): Accredo is the specialty pharmacy arm of Express Scripts (Cigna Group), one of the largest specialty pharmacy players in the US. Competes directly with VIVOHealth for specialty prescriptions and limited distribution drugs at national scale.
• Optum Specialty Pharmacy (OptumRx / UnitedHealth Group): Optum Specialty Pharmacy is owned by UnitedHealth Group and integrated with OptumRx PBM. Competes for specialty prescriptions at national scale with strong payer leverage that can squeeze health-system specialty pharmacies.
• Walgreens Specialty Pharmacy: Walgreens operates a large national specialty pharmacy network serving patients with complex conditions. Competes with VIVOHealth for specialty prescriptions and limited distribution drugs through a national retail footprint.

Emerging players

• Amazon Pharmacy: Amazon Pharmacy has expanded into mail-order prescription delivery and is piloting specialty pharmacy services. Represents an emerging competitive threat particularly to VIVOHealth's mail-order channel and 48-state reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/vivohealthpharmacy

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vivo Health Pharmacy