What Ukrborg does

Ukrborg (ТОВ «УКРБОРГ») is a Kyiv-based Ukrainian debt collection and NPL (non-performing loan) management company founded in 2007. The firm acquires and services distressed debt portfolios on behalf of banks, the state deposit guarantee fund (FGVFO), and other financial institutions, and provides consumer-facing debt resolution services including partial write-offs, installment plans (3 to 36 months), legal representation, and credit history restoration. Its B2B client base includes AT KB PrivatBank (via the 2025 portfolio acquired through the SETAM state trading platform with financial company Kapitalresurs as the new creditor), FGVFO for liquidated-bank portfolios, and TOP-5 Ukrainian banks served on commission terms since 2014-2016.

The company's technology stack centers on a digital-first debt management platform comprising automated process management systems, CRM and workflow tools for large-scale portfolio administration, multichannel client communication (Viber and Telegram chatbots, social media presence across Telegram, TikTok, Instagram, Facebook, and YouTube), and a newly launched Personal Account (Особистий кабінет) online portal providing 24/7 self-service debt management, contactless payments, and document access. A web-based installment calculator (3-36 month terms) and a direct property sales platform for collateral real estate round out the digital surface.

The revenue model combines five streams: NPL portfolio acquisition and servicing (the largest, anchored by the UAH 5.07 billion / ~USD 120M+ PrivatBank portfolio covering 650,000+ clients), commission-based collection services, factoring operations (started 2009-2010 with GML UK and Dragon Capital), collateral real estate sales, and legal/advisory services. UKRBORG holds 251-500 employees, operates nationwide with regional infrastructure across all Ukrainian oblasts, and is included in the NBU register of collection companies with FGVFO accreditation.

Name

Ukrborg

Legal name

ТОВ «УКРБОРГ»

Website

https://ukrborg.ua

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

Ukrborg is a Kyiv-based Ukrainian NPL management and debt collection company founded in 2007, serving banks, FGVFO, and individual debtors with portfolio acquisition, commission-based collection, factoring, legal services, and collateral real estate sales across Ukraine.

Ownership category

akta.pro rank

Product category

Debt Collection and Non-Performing Loan Management

NAICS

Collection Agencies (561440), Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Debt Buying / Portfolio Acquisition & Recovery (Debt Purchasers) (BPAAAEAG)

akta.pro secondary industries

Non-Performing Loan (NPL) / Loan Portfolio Acquisition Funds (FSANAKAG), Credit Counseling & Debt Management Plans (DMP) (FSAKAJAH)

Keywords

• Debt collection services
• Non-performing loan management
• Consumer credit factoring
• Collateral real estate sales
• Credit debt resolution

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Debt Portfolio Acquisition and Servicing: УКРБОРГ purchases non-performing loan (NPL) portfolios from banks and financial institutions at auction (e.g., from ПриватБанк via СЕТАМ, from FGVFO for liquidated banks) and then services these portfolios by collecting payments, negotiating settlements, and resolving debts. This is the core revenue driver. The company acquired the largest-ever PrivatBank debt portfolio in autumn 2025 — over 650,000 clients, UAH 5.07 billion face value.
2. Commission-based Collection Services: The company provides professional debt collection services to banks and financial companies on a commission basis. This includes soft collection (phone negotiations, correspondence), hard collection (face-to-face meetings), legal collection (court proceedings), and out-of-court resolution. The company has served TOP-5 Ukrainian banks on commission terms since 2014-2016.
3. Factoring Operations: УКРБОРГ engages in factoring operations, purchasing consumer credit portfolios. The company began factoring operations in 2009-2010 in collaboration with GML (UK) and Dragon Capital, acquiring its first consumer credit portfolio at that time.
4. Collateral Real Estate Sales: The company generates revenue from the professional management and sale of collateral property (pledged assets and mortgage real estate) across Ukraine. This includes residential apartments, houses, land plots, and commercial premises obtained through debt resolution processes.
5. Legal and Advisory Services: Professional legal support services for business and citizens including comprehensive legal support, court proceedings, and representation, consulting for banks and financial institutions, and credit history restoration services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

УкрБорг (Ukrborg) is a Ukrainian debt collection and factoring company that acquires and services non-performing loan (NPL) portfolios on behalf of banks and financial institutions, and offers full-cycle debt resolution to individual debtors (soft and hard collection, legal proceedings, partial write-offs, installment plans). The company also manages and sells collateral real estate assets acquired through debt resolution, supported by a digital Personal Account platform and chatbot-based customer channels.

Product overview

Ukrborg is a Ukrainian debt collection and factoring company operating since 2007, serving as one of the market leaders in problem debt resolution. The company offers a suite of debt management services including legal support, soft and hard collection, court proceedings, and real estate operations. The core product portfolio consists of a digital Personal Account platform (web-based client portal with 24/7 access to debt information, payment schedules, and documents), an Installment Calculator (for estimating repayment terms), Partial Write-off (settlement by paying agreed portion of debt), Installment Plan (gradual repayment over 3-24 months), Chatbot support (Viber/Telegram), and Real Estate Sales (sale of collateral properties). The Personal Account serves as the primary digital channel for client self-service, while the traditional service offerings (collection, legal, consulting) are delivered through direct interaction.

Differentiator

Problem solved

Functional benefit

Products and services

• Debt Resolution / Collection (Врегулювання заборгованості) Full-cycle debt collection services (soft collection by phone/correspondence, hard collection with face-to-face meetings, and out-of-court resolution) provided on a commission basis to banks, financial companies, and the Fund for Guaranteeing Insured Deposits of Individuals (FGVFO).
• Legal Services (Юридичні послуги) Professional legal support for businesses and citizens, including comprehensive legal support, court proceedings and representation, credit history restoration, and consulting for banks and financial institutions.
• Court and Executive Proceedings (Судове та виконавче провадження) Legal representation and management of court and enforcement proceedings on behalf of creditors and debtors as part of debt resolution cases.
• Collateral Real Estate Operations (Операції із заставним майном та нерухомістю) Professional management and sale of collateral and mortgaged real estate (residential apartments, houses, land plots, commercial premises) across multiple Ukrainian oblasts, with prices ranging from $3,000 to $38,000.
• Real Estate Sales (Продаж заставного майна) Sale of mortgaged and collateral properties (apartments, houses, commercial spaces, land plots) across Ukrainian regions to individuals and businesses, with listings, photos, locations, and direct contact information on the company website.
• Partial Write-off Service (Часткове списання) Debt resolution option for individual clients where paying an agreed portion of the outstanding debt results in the remaining balance being written off per a signed agreement; eligibility determined individually.
• Installment Plan Service (Розтермінування) Gradual debt repayment program with individualized payment schedules spanning 3, 6, 9, 12, 24, or 36 months, with no hidden fees or additional commissions; tailored to the client's financial capacity.
• Business and Financial Institution Consulting (Консультації для бізнесу та фінансових установ) Consulting services for banks and financial companies covering debt portfolio management, process optimization, and strategy development for non-performing asset resolution.
• NPL Portfolio Acquisition and Servicing Acquisition of non-performing loan portfolios at auction (e.g., from PrivatBank via SETAM state electronic trading platform, from FGVFO for liquidated banks) and full-servicing of those portfolios including collections, settlements, and resolution. Includes the 2025 PrivatBank portfolio covering over 650,000 clients with UAH 5.07 billion face value.
• Personal Client Cabinet (Особистий кабінет) Online client portal providing 24/7 access to debt information, payment schedules, documents, and available resolution programs; enables clients to manage debt resolution independently, with identity verification for secure access.

Quantifiable outcome

• Over 650,000 clients managed through a single portfolio (ПриватБанк, autumn 2025)
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered flagship, core and minor.

• AT КБ ПриватБанк (PrivatBank)flagshipStrategic or Co-development Partner · 1 January 2025In autumn 2025, UKRBORG was appointed as the operator for one of the largest non-performing loan portfolios of PrivatBank, with over 650,000 clients and UAH 5.07 billion in outstanding debt. The portfolio was sold via the СЕТАМ state electronic trading platform, with financial company Kapitalresurs as the new creditor. This is the company's largest and most significant partnership to date, confirming UKRBORG's position as a national-scale debt management operator.
• Капіталресурс (Kapitalresurs)coreStrategic or Co-development Partner · 1 January 2025Financial company Kapitalresurs acquired the ПриватБанк NPL portfolio at the СЕТАМ auction and engaged UKRBORG as the operator for debt resolution. Kapitalresurs acts as the creditor while UKRBORG manages the portfolio on their behalf.
• ФГВФО (Fund for Guaranteeing Insured Deposits of Individuals)coreStrategic or Co-development PartnerUKRBORG received official accreditation for cooperation with FGVFO, specifically the right to sign commission contracts for portfolios of banks under liquidation. The company has purchased FGVFO portfolios totaling $249 million (2017-2019) and significant mortgage portfolios from Delta Bank and Nadra Bank (2019-2020).
• СЕТАМ (State Electronic Trading System)coreTechnology or IntegrationСЕТАМ is the state electronic trading platform (online auction system) through which major NPL portfolios are sold in Ukraine. UKRBORG participates in СЕТАМ auctions to acquire debt portfolios and was the appointed operator for the largest PrivatBank portfolio sold through this platform.
• GML (UK) and Dragon CapitalminorStrategic or Co-development PartnerUKRBORG began factoring operations in 2009-2010 in collaboration with GML (United Kingdom) and Dragon Capital, acquiring its first consumer credit portfolio. This was an early-stage strategic relationship that helped establish the company's factoring operations.
• NBU (National Bank of Ukraine)coreOthersUKRBORG operates as a registered collector company compliant with NBU regulations and requirements. The company adheres to NBU rules and standards for consumer protection and ethical debt collection practices. NBU regulatory oversight governs the company's collection activities.

Scale indicators7 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• EOS Group: A leading European debt buyer and servicer with active operations across Central and Eastern Europe. EOS is one of the few international NPL investors with comparable bank-portfolio servicing infrastructure to Ukrborg and competes directly for Ukrainian and regional NPL mandates.
• KRUK S.A. Poland's leading publicly listed debt buyer and manager, focused on retail NPL portfolios acquired from banks across CEE. Comparable business model of portfolio purchase, servicing, and recovery — and an instructive benchmark for Ukrborg's regional NPL investment thesis.
• Kredyt Inkaso: Polish-listed NPL purchaser and servicer specializing in retail debt portfolios purchased from banks in Poland, Romania, and other CEE markets. Closely comparable in scale, customer base, and bank-portfolio acquisition model to Ukrborg.
• Marsh LLC (Marsh.Collectors): A Ukrainian collection company providing debt recovery, NPL portfolio purchase, and legal services to banks and financial institutions. A direct local competitor for Ukrainian bank mandates and FGVFO portfolios alongside Ukrborg.

Broad incumbents

• Intrum: Europe's largest listed debt management company, historically active across CEE including Ukraine. While Intrum has restructured its geographic footprint, it remains a comparable scale operator purchasing and servicing consumer and corporate NPL portfolios from European banks.
• Hoist Finance: European specialist in NPL portfolio investments with operations across multiple geographies. Comparable in business model — purchasing portfolios of non-performing loans from banks — with similar servicing and recovery economics.
• B2Holding ASA: Nordic-headquartered NPL specialist purchasing and servicing non-performing loan portfolios across European markets. Operates a similar 'buy and service' model with comparable customer segments and bank-counterparty relationships.
• PRA Group: Global debt buyer purchasing and collecting defaulted consumer loans from banks and credit issuers. Operates a comparable portfolio-acquisition and collection-servicing model at much larger scale, useful as an international benchmark for NPL economics.
• Aktiv Kapital / Lowell Group: European NPL buyer and servicer (Lowell formed through the merger of Aktiv Kapital and other Nordic players) operating a comparable bank-portfolio acquisition and multi-channel debt recovery model.

Regional players

• Investytsiyni Rishennya (Ukrainian collection): Ukrainian debt collection and NPL management company serving banks and financial institutions domestically. Comparable in customer base and product offering, though smaller in scale than Ukrborg.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@ukrborg.official?si=MJKzE710dkn6oPuc
• Facebookfacebook.com/ukrborg
• Instagraminstagram.com/ukrborg.official?igsh=MWEwYm04aXdpN3R0Zg==
• TikToktiktok.com/@ukrborg.ua?_r=1&_t=ZS-973wUVPbMAy
• LinkedInlinkedin.com/company/collection-company-ukrdebt

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ukrborg