Southern New England Telephone Company

What Southern New England Telephone Company does

Southern New England Telephone Company (SNET) historically served as the principal local exchange carrier for Connecticut and now operates as part of Frontier Communications under Verizon ownership. The company provides residential and business telecommunications services over a 100% fiber-optic network, with headquarters in Norwalk, Connecticut, and 5,001–10,000 employees. Founded in 1935, SNET is a legacy ILEC entity whose assets and operations are now marketed under the Frontier brand.

The core product portfolio is centered on multi-gigabit fiber internet, offered across five speed tiers ranging from 500 Mbps to 7 Gig, with symmetrical upload and download speeds, unlimited data with no caps or overage charges, and optional whole-home Wi-Fi coverage using Amazon eero Max 7 mesh hardware. Complementing internet, the company sells bundled TV and streaming services through a promotional YouTube TV partnership ($10/month off for the first 12 months) and traditional home phone service. For business customers, separate sub-brands address Small Business, Enterprise, and Wholesale segments, offering dedicated fiber, Ethernet, SD-WAN, cloud connectivity, and carrier-of-carrier infrastructure services.

The business operates on a subscription-based recurring revenue model with monthly billing, distributing primarily through direct-to-consumer online channels (frontier.com) supported by address-level availability checking and self-serve plan selection. A Frontier Agent Program and partner reseller channels extend reach into SMB and consumer segments. Strategic emphasis is on product-led growth driven by speed tier differentiation, with the March 2025 launch of network-wide 5 Gig service and ongoing fiber expansion into adjacent addresses within the legacy service footprint.

Name

Southern New England Telephone Company

Website

https://frontierct.com

Company type

Private

Founded year

1935

Operating status

Operating

Headcount range

10,001+ employees

Short description

Southern New England Telephone Company, operating as Frontier Communications under Verizon ownership, delivers residential and business fiber internet (500 Mbps to 7 Gig), TV streaming, and phone services over a 100% fiber-optic network across Connecticut and other legacy Frontier territories.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro industry

PRIMARYHDAIADAE

Fiber ISPs (FTTH/FTTP Retail Providers)

Hardware, Technology & Telecom/Telecommunications & Network Services/Internet Service Providers (ISPs)

SECONDARYHDAIABAC

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers

Hardware, Technology & Telecom/Telecommunications & Network Services/Fixed-Line Telecommunications (Voice & Broadband)

SECONDARYHDAIADAA

Residential/Broadband ISPs (Consumer Internet)

Hardware, Technology & Telecom/Telecommunications & Network Services/Internet Service Providers (ISPs)

SECONDARYHDAIABAI

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband)

Hardware, Technology & Telecom/Telecommunications & Network Services/Fixed-Line Telecommunications (Voice & Broadband)

Keywords

• Fiber internet services
• Local exchange carrier
• Residential broadband
• Telecommunications services
• Fiber optic network

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales

Revenue model

1. Residential Internet Service: Monthly subscription fees for fiber internet service across multiple speed tiers (500 Mbps to 7 Gig). Recurring revenue model with monthly billing cadence.
2. TV and Streaming Services: Bundle with YouTube TV streaming service offering 100+ channels of live sports, news and shows. Save $10/mo promotional discount for first year.
3. Phone Services: Residential phone service bundled with internet or sold as standalone service.
4. Equipment Rental: Wi-Fi router equipment rental including Amazon eero Max 7 router with premium 5 Gig service. Additional extender devices available for lease.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels5 records

Core offering

Southern New England Telephone Company operates as a local exchange carrier providing fiber internet, TV streaming, and residential phone services over a 100% fiber-optic network. The company serves residential households with multiple speed tiers (500 Mbps to 7 Gig), symmetrical upload/download speeds, unlimited data, and bundled YouTube TV streaming, while also delivering dedicated small business, enterprise, and wholesale connectivity solutions.

Product overview

Southern New England Telephone Company (operating as Frontier Communications) offers a unified portfolio of telecommunications services centered on fiber internet connectivity. The core offering is Fiber Internet, available in five speed tiers (500 Mbps, 1 Gig, 2 Gig, 5 Gig, and 7 Gig) on a 100% fiber-optic network with symmetrical speeds. This is complemented by TV & Streaming (bundled with YouTube TV), Phone, and Whole-Home Wi-Fi extenders. For business customers, separate sub-brands provide Small Business, Enterprise, and Wholesale services. The company targets residential and business segments through direct sales and partner channels, with the MyFrontier App for account management.

Differentiator

Problem solved

Functional benefit

Brands

• Frontier Fiber: Fiber internet service offering speeds up to 5 Gig with symmetrical upload speeds and no data caps
• Frontier Residential
• Frontier Small Business
• Frontier Enterprise
• Frontier Wholesale

Products and services

• Fiber Internet 100% fiber-optic internet service providing high-speed connectivity with symmetrical upload and download speeds, offered across multiple speed tiers (500 Mbps, 1 Gig, 2 Gig, 5 Gig, and 7 Gig) for residential households in select service areas.
• TV & Streaming Television service bundled with YouTube TV streaming, offering 100+ channels of live sports, news, and shows, available to residential customers when combined with Frontier Fiber internet.
• Phone Home phone service providing landline telephone connectivity for residential customers, available bundled with internet or as a standalone offering.
• Whole-Home Wi-Fi Wi-Fi coverage solution allowing up to two extenders to provide whole-home wireless coverage for new residential internet customers, leveraging Amazon eero mesh technology.
• Small Business Internet Internet services tailored for small business customers with dedicated support and business-grade features, delivered through the dedicated business.frontier.com portal.
• Enterprise Services Advanced telecommunications solutions for enterprise customers, including dedicated fiber connections, Ethernet, SD-WAN, and cloud connectivity, served through enterprise.frontier.com and the dedicated go.frontier.com fiber sales channel.
• Wholesale Services Telecommunications infrastructure and bandwidth services offered to other carriers and service providers through wholesale.frontier.com.

Quantifiable outcome

• Upload speeds 16x faster than cable competitors
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• YouTube TVcoreGTM or Marketing Partner · 1 October 2023Promotional partnership offering Frontier internet customers new to YouTube TV a $10/month discount for 12 months (save $120 total). Customers receive standard free trial plus promotional pricing. Offer requires activation through Frontier-provided link and Google account. Joint marketing to bundle ultra-fast fiber internet with live TV streaming service.
• Amazon (eero)coreTechnology or IntegrationAmazon eero Max 7 Wi-Fi router included with Frontier Fiber 5 Gig service. eero mesh Wi-Fi technology provides whole-home coverage with up to two extenders available. eero devices are Amazon-owned and the partnership provides premium router hardware as part of the fiber internet service bundle.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Consolidated Communications: Regional incumbent fiber and broadband provider serving residential and business customers in parts of the US. Comparable smaller-scale ILEC peer with similar fiber expansion strategy and product lineup (FiONE/Fidium Fiber).
• Verizon Fios: Verizon's consumer fiber internet service offering multi-gigabit speeds with no data caps and symmetrical upload/download speeds. Now the direct parent-aligned peer of SNET/Frontier following Verizon's acquisition of Frontier Communications.
• AT&T Fiber: AT&T's consumer fiber broadband service offering multi-gig speeds (300 Mbps to 5 Gig) with symmetrical speeds and no data caps. Direct fiber ISP competitor operating across many of the same residential markets, with similar incumbent telco heritage.
• Lumen Technologies (Quantum Fiber): Incumbent telco and fiber broadband operator (CenturyLink/Quantum Fiber brand) offering multi-gig residential fiber with symmetrical speeds. Closely comparable incumbent telco peer with overlapping product positioning and a similar legacy ILEC-to-fiber transition story.

Emerging players

• Google Fiber: Google's fiber ISP offering gigabit and multi-gig residential broadband with no data caps and symmetrical speeds. Direct fiber competitor with a more limited footprint, but a key emerging fiber overbuilder threat in markets where both operate.
• T-Mobile Home Internet: 5G fixed wireless home internet service from T-Mobile, using 5G FWA as an alternative to wireline broadband. Emerging threat to residential ISP market share, especially in areas where fiber buildout is incomplete.

Broad incumbents

• Cox Communications: Major US cable broadband provider with multi-gig HFC services and an expanding fiber footprint. Comparable incumbent cable peer competing for residential broadband share across many US markets including the Northeast.
• Xfinity (Comcast): Largest US cable broadband provider offering gigabit and multi-gig speeds over HFC/DOCSIS infrastructure. Major incumbent competitor in SNET/Frontier service areas, frequently referenced in Frontier's competitive comparison claims (e.g., 16x faster upload).
• Optimum (Altice USA): Cable and fiber broadband provider operating in the Northeast US including Connecticut. Directly named in Frontier's upload speed comparisons as a key incumbent competitor in the SNET service area.
• Spectrum (Charter Communications): Major US cable broadband provider operating in Frontier/SNET markets, offering gigabit speeds with data caps on some tiers. Named in Frontier's competitive comparisons, representing a primary incumbent competitor for residential broadband subscribers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/frontiercorp
• YouTubeyoutube.com/user/FrontierCorp
• Facebookfacebook.com/frontiercorp
• LinkedInlinkedin.com/company/frontier-communications
• Instagraminstagram.com/frontierinternet

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southern New England Telephone Company