Localtel
LocalTel Communications is a privately held regional ISP headquartered in Wenatchee, Washington, delivering fiber internet, TV, phone, and security services to residential and small-business customers across nine Central Washington counties, operating under the Ziply Fiber brand.
- Company typePrivate
- Founded1982
- HeadquartersEast Wenatchee, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Localtel does
LocalTel Communications is a privately held regional internet service provider headquartered in Wenatchee, Washington, founded in 1982. The company delivers fiber internet, television, phone, and security services to residential and small-business customers across nine Central Washington counties — Chelan, Douglas, Grant, Adams, Mason, Pend Oreille, Okanogan, Kitsap, and Lincoln. Its network operates over the Chelan County, Douglas County, and Grant County PUD fiber-optic infrastructures, supplemented by wireless and state-of-the-art server assets. Residential fiber tiers range from 100/100 Mbps to 50 Gig, with WiFi 7 router availability and no annual contract requirements; DSL is offered as a lower-priced fallback starting at $45/month.
The company monetizes primarily through recurring monthly subscriptions across its bundled residential offerings (internet, Surestream TV, phone, security) and one-time installation or equipment fees (including a $600 fee for the 50 Gig tier and $90 standard professional installation). A secondary Professional Services line generates revenue from Central Washington SMBs through managed IT services and cloud-managed Microsoft servers, allowing business customers to avoid on-premise server ownership. Pricing is positioned as transparent — "best prices to all customers, not just new sign-ups" — distinguishing the company from national carriers that rely on promotional rate escalators.
LocalTel operates under the Ziply Fiber brand of Northwest Fiber, LLC, which holds the Ziply trademark and provides implicit parent-level infrastructure and branding support. Go-to-market is direct-to-consumer via the localtel.com website (county-based service pages), inbound phone sales, and a customer referral program, with marketing emphasis on local roots, hometown service, and recognition as a top regional choice by Wenatchee World readers. Distribution is single-channel domestic with no intermediaries or reseller arrangements.
Localtel firmographics
Firmographics- Name
- Localtel
- Legal name
- LocalTel Communications
- Website
- https://localtel.net
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- LocalTel Communications is a privately held regional ISP headquartered in Wenatchee, Washington, delivering fiber internet, TV, phone, and security services to residential and small-business customers across nine Central Washington counties, operating under the Ziply Fiber brand.
- Ownership category
- akta.pro rank
Localtel industry classification
Industry- Product category
- Residential Internet Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industries
- Municipal & Community Broadband ISPs (HDAIADAH), Rural & Universal Service Fixed Broadband Providers (HDAIABAJ), Municipal & Community Broadband Networks (HDAIACAE)
Keywords
Where Localtel is headquartered
LocationHeadquarters
- HQ city
- East Wenatchee
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Localtel business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Residential Fiber Internet Services: Monthly subscription services for residential fiber internet access, offered at various speed tiers (100/100, 250/250, 300/300, Gig, and 50 Gig). Revenue is recurring monthly based on selected plan tier.
- TV Services (Surestream TV): Television streaming services provided to residential customers in service areas.
- Phone Services: Residential phone services offered as part of bundled offering.
- Security Services: Home security services for residential customers.
- Professional/Managed IT Services: Business technology services including cloud-managed Microsoft servers, managed IT services, and business internet solutions for Central Washington businesses.
- Equipment Fees: One-time installation fees and equipment rental/sales including WiFi 7 routers. 50 Gig fiber internet subject to $600 installation fee; standard professional installation $90.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fiber 100/100 Mbps |
| Subscription | Monthly | Fiber 250/250 Mbps |
| Subscription | Monthly | Fiber 300/300 Mbps |
| Subscription | Monthly | Fiber Gig (1000/1000 Mbps) |
| Subscription | Monthly | 50 Gig Fiber |
| Subscription | Monthly | DSL Internet |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Localtel product offering
Product offeringCore offering
LocalTel is a regional fiber-optic internet service provider serving Central Washington counties, offering residential fiber internet at speeds ranging from 100Mbps to 50 Gig, Surestream TV, residential phone, and home security services. The company also operates a Professional Services division that provides managed IT, cloud-managed Microsoft servers, and business-class internet to local businesses across its service area.
Product overview
Localtel is a telecommunications service provider offering a bundled product portfolio centered on fiber internet as the core offering, supplemented by TV (Surestream TV), phone, and security services for residential customers. For business customers, the company provides Professional Services including managed IT, cloud services, and network security solutions. The company operates as a local internet service provider utilizing fiber-optic and wireless networks across Central Washington, with service available in Chelan, Douglas, Grant, Adams, Mason, Pend Oreille, Okanogan, Kitsap, and Lincoln counties. Pricing is transparent with no annual contracts required, starting as low as $45/month for internet service.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Over 5 years without internet outages reported by long-term customer
- +2 more outcomes
Companies that use Localtel
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Localtel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Localtel partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Ziply Fiber (Northwest Fiber, LLC)coreLocalTel operates as a Ziply Fiber company, leveraging the Ziply Fiber brand and infrastructure. The company logo references Ziply Fiber, and footer mentions 'LocalTel Communications' and 'Ziply® is trademark of Northwest Fiber, LLC.' LocalTel delivers services over PUD fiber networks while using Ziply Fiber branding for go-to-market.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Localtel competitors and assessment
Company assessmentDirect peers
- TDS Telecom: Regional fiber and broadband operator serving small towns and rural communities across the U.S. with bundled internet, TV, and voice—comparable mix of residential and SMB services.
- Consolidated Communications: Rural and regional fiber broadband provider serving small/mid-sized U.S. communities with residential and business internet, voice, and managed services—directly comparable operating model.
- Lumen Technologies (CenturyLink): Incumbent wireline provider operating in the same Washington geographies as LocalTel, offering fiber, DSL, and voice services to residential and business customers.
- Frontier Communications: Large fiber/wireline ISP with deep rural and small-market presence, expanding fiber-to-the-home across the U.S. Comparable rural/regional fiber ISP business model and customer mix.
- Ziply Fiber: Direct parent/sister brand of LocalTel under Northwest Fiber, LLC. Operates fiber internet, TV, phone, and managed services across the Pacific Northwest with overlapping go-to-market and shared infrastructure.
Broad incumbents
- AT&T Internet: National wireline/wireless carrier offering fiber and fixed-wireless broadband across Washington. A broader incumbent with overlapping fiber and 5G home internet competition.
- Comcast Xfinity: National cable/broadband incumbent competing in overlapping Washington geographies with hybrid fiber-coax internet, video, and voice—larger portfolio but overlapping residential customer base.
- Spectrum (Charter Communications): Major cable ISP operating in Pacific Northwest markets with bundled internet, TV, and phone services—competes for the same residential broadband customers with much larger scale.
Emerging players
- Starlink (SpaceX): Satellite-based broadband service rapidly penetrating rural and underserved U.S. markets, including Central Washington. An emerging alternative for price-sensitive rural broadband customers.
Regional players
- Astound Broadband: Regional cable/fiber broadband operator serving the Pacific Northwest and other U.S. regions. Comparable bundled residential and SMB services with overlapping geographic competition.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Localtel social profiles
Digital presenceLocaltel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Localtel leadership team
Management profileNumber of profiles
Profiles3 records
Localtel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Localtel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Localtel
What does Localtel do?
LocalTel is a regional fiber-optic internet service provider serving Central Washington counties, offering residential fiber internet at speeds ranging from 100Mbps to 50 Gig, Surestream TV, residential phone, and home security services. The company also operates a Professional Services division that provides managed IT, cloud-managed Microsoft servers, and business-class internet to local businesses across its service area.
Is Localtel a public or private company?
Localtel is a private company. It is classified as corporate owned and is currently operating.
When was Localtel founded?
Localtel was founded in 1982. It employs 101 to 250 people.
Where is Localtel based?
Localtel is headquartered in East Wenatchee, United States, in the North America region.
How does Localtel make money?
Six revenue lines are on record. Residential Fiber Internet Services are the primary driver. The others are TV Services (Surestream TV), phone Services, security Services, professional/Managed IT Services and equipment Fees.
Who are Localtel's main competitors?
Direct peers on record are TDS Telecom, Consolidated Communications, Lumen Technologies (CenturyLink), Frontier Communications and Ziply Fiber. Broad incumbents are AT&T Internet, Comcast Xfinity and Spectrum (Charter Communications). Starlink (SpaceX) is listed as an emerging player. Astound Broadband is listed as a regional player.
Does Localtel have an API?
No public API is recorded for Localtel.
What industry is Localtel in?
Localtel's product category is Residential Internet Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIADAH, Municipal & Community Broadband ISPs. Its NAICS code is 51711 and its SIC code is 4813.