Thonglor International Pet Hospital

What Thonglor International Pet Hospital does

Thonglor International Pet Hospital, formally Thonglor Pet Hospital Company Limited (บริษัท โรงพยาบาลสัตว์ทองหล่อ จำกัด), is a private Thai veterinary hospital network founded on August 21, 1994 by Dr. Kritika Chaisuphathanakul and Dr. Boonchu Thongcharoenphon as Thailand's first 24-hour animal hospital. Headquartered in Bangkok, the company operates 21 branches across Thailand — concentrated in Bangkok with additional locations in Chiang Mai, Pattaya, Rayong, and Phuket — and one international branch in Vietnam under the Thonglor Pet Vietnam subsidiary. The network is staffed by 300+ specialized veterinarians and supports more than 10,000 monthly grooming cases and over 421,000 lifetime cases treated.

The clinical platform spans 20+ specialty centers covering cardiology, neurology and spine, orthopedics, dermatology and allergy (TDAC), ophthalmology, oncology, internal medicine, surgery and anesthesia, endoscopic diagnostics, radiation/ultrasound imaging (MRI 1.5 Tesla and CT 128-slice), feline medicine (ISFM Cat Friendly Clinic), exotic pets, senior pet care, physiotherapy and rehabilitation, dentistry, reproductive medicine, alternative/holistic medicine, and 24-hour emergency medicine. Adjacent non-clinical services include medical grooming, a dog hydrotherapy pool, pet park, pet hotel, pet taxi, pet insurance partnerships, an international pet export service, an e-commerce store (thonglorpetshop.com), and a private-label brand Dr. Choice.

Revenue is generated through per-visit and procedural fees for medical and surgical services, plus recurring streams from subscription memberships (Diamond, Platinum, Gold, Silver, Blue tiers), retail product sales, grooming and wellness packages, and corporate GTM partnerships with residential developers (Sansiri), banks (Krungsri), telecom operators (AIS, True), and human healthcare providers (Bumrungrad Hospital, Samitivej Allergy Institute). Distribution is primarily direct-to-consumer through physical branches, augmented by an online appointment system, LINE and Facebook channels, and a content-marketing blog (Thonglor Diary). The company remains founder/family-owned and privately held, with no disclosed institutional investors.

Name

Thonglor International Pet Hospital

Legal name

Thonglor Pet Hospital Company Limited (บริษัท โรงพยาบาลสัตว์ทองหล่อ จำกัด)

Website

https://thonglorpet.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Thonglor International Pet Hospital is a private Thai veterinary network founded in 1994, operating 21 branches across Thailand and Vietnam with 300+ specialized veterinarians delivering 24/7 emergency care, multi-specialty clinical services, grooming, and retail pet products to pet owners.

Ownership category

akta.pro rank

Product category

Veterinary Healthcare Services

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB)

Keywords

• Veterinary hospital services
• Pet healthcare
• Emergency veterinary care
• Specialty pet medicine
• Pet wellness services

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices22 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Veterinary Medical Services: Core revenue from consultation, diagnosis, treatment, surgery and emergency services. Includes specialized center services (cardiology, oncology, orthopedics, neurology, dermatology, ophthalmology), general medicine, and emergency care. Revenue generated through per-visit fees, procedure fees, and surgical fees.
2. Pet Care and Grooming: Medical grooming, bathing, swimming pool, and pet park services under Pet Commons brand. Generates recurring revenue from regular grooming appointments and specialty services.
3. Pet Products and Food: Sale of pet food, treats, health supplements, shampoo, bedding, and travel carriers through hospital pet shops and online store (thonglorpetshop.com)
4. Dr. Choice Branded Products: Proprietary pet health product brand sold through hospital channels and dr-choicepet.com
5. Pet Hotel and Boarding: Pet accommodation services including dedicated cat hotel and general pet boarding facilities
6. Pet Taxi Service: Pet transportation service within Bangkok and metropolitan area
7. Telemedicine Consultations: Online veterinary consultations via video conference for non-emergency cases
8. Membership Program: Tiered membership program (Diamond, Platinum, Gold, Silver, Blue) offering discounts on medical services, grooming and pet shop purchases with annual/semi-annual fees
9. Pet Insurance Services: Partnership with insurance providers for pet health insurance services

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Thonglor International Pet Hospital operates Thailand's first 24-hour pet hospital network, providing comprehensive veterinary medical services across 21 branches in Thailand and Vietnam. The core offering includes general medicine, 24-hour emergency care, advanced specialty centers (cardiology, oncology, orthopedics, neurology, dermatology, ophthalmology, dentistry, rehabilitation, feline medicine, exotic pets), advanced diagnostics (MRI 1.5T, CT 128-slice, 4D ultrasound), surgical services, telemedicine, and complementary pet care (grooming, boarding, pet taxi, pet shop, and the Dr. Choice private-label product brand).

Product overview

Thonglor International Pet Hospital operates as a multi-branch veterinary hospital network (21 branches in Thailand and Vietnam) offering a platform of specialized medical centers and add-on wellness services. The core offering consists of 20+ specialty centers and clinics including the Cardiovascular Center, Neurological & Spine Center, Orthopedic Center, Dermatology & Allergy Center (TDAC), Eye Disease Center, Oncology & Cancer Clinic, Internal Medicine Center, Surgery & Anesthesia Center, Endoscopic Diagnostic Center, Radiation & Ultrasound Diagnostic Center (with MRI and CT), ISFM Cat Friendly Clinic, Exotic Pet Clinic (The Exotique), Senior Pet Center, Physiotherapy & Rehabilitation Center, Telemedicine Service, Oral & Dental Clinic, Alternative Medicine Clinic, and Reproductive Clinic — all supported by 24-hour emergency services and general medicine. These clinical centers are complemented by a suite of wellness and lifestyle services including Medical Grooming, Pet Shop, Dog Pool hydrotherapy, Pet Park, Pet Taxi, Pet Boarding, Pet Insurance, and international pet export assistance. The hospital also offers its own private-label pet product brand, Dr. Choice, and provides membership tiers (Diamond, Platinum, Gold, Silver, Blue) with discounts and privileges. With over 300 veterinarians and more than 10,000 monthly grooming cases, the hospital functions as an integrated pet healthcare ecosystem combining specialized veterinary medicine, advanced diagnostic imaging, surgical services, rehabilitation, and lifestyle care.

Differentiator

Problem solved

Functional benefit

Brands

• Dr. Choice: Own brand pet food and health products, sold through dr-choicepet.com and thonglorpetshop.com.
• Pet Commons (เพ็ทคอมมอนส์)

Products and services

• 24-Hour Emergency and General Medicine Clinic Round-the-clock emergency and general medicine services for pets, with veterinarians on duty 24 hours a day covering all branches in Bangkok and provinces. Includes general checkups, vaccinations, and preventive care for individual pet owners.
• Cardiovascular Center

Quantifiable outcome

• 421+ K+ cases treated and cared for
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Thammasat UniversitycoreStrategic or Co-development Partner · 28 February 2025Joint venture with Thammasat University to open 'TTAC' (Thammasat-Thonglor Animal Clinic) at TUH Park & Plaza, Thammasat Rangsit Campus. One-Stop Service offering pet health services from diagnosis to treatment including boarding, grooming and pet shop. Operating hours 08:30 - 20:00.
• Samitivej Hospital - Samitivej Allergy Institute (SAI)coreStrategic or Co-development PartnerCollaboration between Thonglor Pet Hospital (TDAC) and Samitivej Allergy Institute under the 'One Health Services - Allergy Free for Pet Lover' program. Aims to create holistic healthcare for pet lovers who suffer from allergies, using the concept '#StopAllergies, Don'tStopLovingPets' (เลิกแพ้ ไม่เลิกเลี้ยง).
• SansiriminorGTM or Marketing PartnerExclusive pet care privileges for Sansiri residential community residents at all Thonglor Pet Hospital branches. Validity until 31/12/2026.
• Krungsri (Bank)minorGTM or Marketing PartnerMy Pets My Loves Krungsri Credit Card partnership offering 10% cashback credit on pet hospital and pet shop services.
• Bumrungrad HospitalminorGTM or Marketing PartnerHealth Partner Card program offering privileges for Bumrungrad Hospital patients using Thonglor Pet Hospital services under 'HEALTHY PET, HEALTHY YOU' initiative.
• AISminorGTM or Marketing PartnerAIS privilege points program offering 100 THB discount on grooming services for new customers and 100 THB discount on Dr. Choice brand purchases for 1,000 THB spend.
• True (Black Card/Platinum Blue)minorGTM or Marketing PartnerTrue rewards program partnership offering 10 True Points or 100 coins redemption for OPD, IPD and Pet Shop 5% discount at all branches.
• LHB You AppminorGTM or Marketing PartnerLHB You app partnership offering Silver membership level benefits and 200 THB discount voucher for dog and cat grooming services.

Scale indicators6 records

Recent moves9 records

Expansion highlights7 records

Regional players

• Veterinary Specialty Hospital (VSH) Singapore: Singapore-based specialty referral veterinary hospital offering advanced services in cardiology, oncology, neurology, and surgery. Comparable as a Southeast Asian specialty referral hospital with advanced imaging and specialist talent; differs in being primarily single-site and Singapore-focused.
• Kasetsart University Veterinary Teaching Hospital: Thailand's leading academic veterinary teaching hospital offering multi-specialty services across Bangkok and surrounding campuses. Comparable as a Thai veterinary institution providing advanced specialty care, though it operates primarily through an academic model rather than Thonglor's private retail clinic network.
• Chulalongkorn Veterinary Medical Teaching Hospital: Thailand's Chulalongkorn University-affiliated veterinary teaching hospital providing specialty care in Bangkok. Comparable as a Thai specialty veterinary institution competing for referral cases, though operating primarily in an academic rather than private retail model.

Others

• IDEXX Laboratories: Global leader in veterinary diagnostics, providing lab testing, imaging, and software used by veterinary practices worldwide. Adjacent player that supplies the diagnostic infrastructure (lab, imaging) that supports networks like Thonglor rather than competing directly for patients.

Emerging players

• Pets at Home Vets: UK-based retail-led pet care group operating veterinary practices alongside grooming, retail, and pet care services. Comparable to Thonglor in combining veterinary care with retail and lifestyle services under a unified brand; differs in geographic focus and clinic format.

Direct peers

• BluePearl Veterinary Partners: US-based specialty and emergency veterinary hospital chain offering referral services across multiple specialties including cardiology, oncology, neurology, and surgery. Directly comparable as a specialty referral hospital network with advanced imaging, mirroring Thonglor's 21 specialty center model.
• Petcare Animal Hospital (Thailand): Thai veterinary hospital chain offering multi-branch general and specialty care in Bangkok and surrounding provinces. Directly comparable as a Thai private veterinary hospital network competing with Thonglor for pet owners across similar specialties and geographic areas.

Broad incumbents

• Banfield Pet Hospital: One of the world's largest veterinary hospital chains, owned by Mars Petcare, with over 1,000 locations globally inside PetSmart stores. Comparable as a high-volume general practice and preventive care chain; differs from Thonglor in lacking deep specialty referral depth but competes for routine veterinary visits.
• National Veterinary Associates (NVA): Large US veterinary community network operating hundreds of general practice, specialty, and emergency hospitals. Comparable as a multi-site veterinary hospital platform; differs from Thonglor in scale and geographic focus but similar in offering a mix of general and specialty services under a unified brand.
• VCA Animal Hospitals: One of the largest veterinary hospital networks in North America, operating general practice, specialty, and emergency hospitals under a single brand. Comparable as a multi-specialty chain with strong referral flows and advanced diagnostic capability, though at materially larger scale and broader geographic footprint than Thonglor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights8 records

Customer concentration

• Facebookfacebook.com/ThonglorPet

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Thonglor International Pet Hospital