Jacana Energy
Jacana Energy is the Northern Territory Government-owned corporation and largest electricity retailer in Australia's NT, selling regulated electricity supply to residential, business, and commercial & industrial customers across Darwin, Alice Springs, and surrounding communities.
- Company typePrivate
- Founded2014
- HeadquartersDarwin, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Jacana Energy does
Jacana Energy is a Northern Territory Government-owned corporation and the largest electricity retailer in the Australian Northern Territory (NT). Headquartered in Darwin and founded in 2014, the company sells regulated electricity supply to residential, business (under 750 MWh/year), and commercial & industrial (over 750 MWh/year) customers across the NT, with retail prices set by the NT Government under the Electricity Pricing Order and subsidies delivered through Community Service Obligation payments.
The company's core technology stack consists of a regulated electricity retail platform operating on top of Power and Water Corporation's distribution network. Smart meter and prepaid meter data are integrated to enable billing, the MyAccount online self-service portal, and the prepaid top-up portal (topup.jacanaenergy.com.au). It offers a menu of tariff plans (Standard Residential, Time of Use, Prepayment, Multipurpose, Caravan Park Resident), solar feed-in tariffs (Anytime FiT 9.33 c/kWh; Super FiT 18.66 c/kWh during 3-9pm), and a full hardship support suite including the Stay Connected program, NT Concession Scheme (up to $1,200/year), NT Seniors Recognition Scheme, and a Life Support Register.
Jacana makes money primarily through recurring electricity retail margins across its regulated tariff book, plus usage-based revenue from prepaid meter top-ups and feed-in tariff payments (net) on customer-generated solar exports. Distribution is direct-to-consumer via phone (1800 522 262), MyAccount, payment and top-up portals, Australia Post bill payment outlets, participating prepaid retail stores, NT Government payroll deductions, and a dedicated C&I field-sales team. As a government-owned monopoly retailer with no meaningful in-territory competition, growth is anchored to NT demographics and regulated price indexation rather than market-share gains.
Jacana Energy firmographics
Firmographics- Name
- Jacana Energy
- Legal name
- Jacana Energy
- Website
- https://jacanaenergy.com.au
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Jacana Energy is the Northern Territory Government-owned corporation and largest electricity retailer in Australia's NT, selling regulated electricity supply to residential, business, and commercial & industrial customers across Darwin, Alice Springs, and surrounding communities.
- Ownership category
- akta.pro rank
Jacana Energy industry classification
Industry- Product category
- Electricity Retail
- NAICS
- Utilities (22), Electric Power Generation, Transmission and Distribution (2211)
- SIC
- Electric Services (4911)
- akta.pro primary industry
- Green Tariffs & Utility Renewable Supply Programs (EUAGADAJ)
Keywords
Where Jacana Energy is headquartered
LocationHeadquarters
- HQ city
- Darwin
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Jacana Energy business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Electricity Retail Sales: Revenue from selling electricity to residential, business, and commercial/industrial customers at regulated prices set by the NT Government through the Electricity Pricing Order. Prices are regulated for customers consuming less than 750 MWh per year.
- Feed-in Tariffs (Solar Buyback): Revenue credit mechanism where customers with rooftop solar systems receive credits on their bills for excess electricity sent back to the grid. Jacana pays customers a feed-in tariff rate.
- Prepaid Meter Credit Sales: Revenue from prepaid electricity meter customers who purchase credit in advance through online portals or participating retail stores
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Monthly | Standard Residential - Default flat rate plan |
| Unit Pricing | Monthly | Time of Use - Best for customers who use power 9am-3pm daily |
| Usage-based | Pay-as-you-go | Prepayment - Pay as you go tariff |
| Unit Pricing | Monthly | Solar Feed-in Tariffs |
| Other | Per service | Service Charges |
| Unit Pricing | Monthly | Multipurpose - Residential and business combined |
| Subscription | Monthly | NT Concession Scheme |
Go-to-market motion1 record
Distribution channels8 records
Marketing channels7 records
Jacana Energy product offering
Product offeringCore offering
Jacana Energy is a government-owned electricity retailer that sells regulated electricity supply to residential, small business, and commercial/industrial customers in the Northern Territory of Australia. Its offering is delivered through multiple tariff plans (Standard Residential flat rate, Time of Use, Multipurpose, Prepayment, Caravan Park Resident), prepaid pay-as-you-go meters, solar feed-in tariff buyback, and a self-service online portal (MyAccount), with electricity distributed via Power and Water Corporation's network. Additional services include connection/disconnection, hardship support, NT Concession Scheme administration, and life support register management.
Product overview
Jacana Energy is the Northern Territory's largest government-owned electricity retailer offering a comprehensive suite of energy products and services. The core offering consists of regulated electricity supply across three customer segments: residential households, business/commercial customers (under 750 MWh/year), and commercial/industrial customers (over 750 MWh/year). Key product modules include prepaid meters enabling pay-as-you-go electricity, solar PV systems with feed-in tariffs (Anytime FiT and Super FiT), and the MyAccount online self-service portal for account management and usage monitoring. The company offers five residential tariff plans: Standard Residential (flat rate), Multipurpose (dual-use), Time of Use (time-based pricing requiring smart meter), Prepayment (pay-as-you-go), and Caravan Park Resident tariff. Supporting services include the Stay Connected hardship program, NT Concession Scheme (up to $1,200/year), NT Seniors Recognition Scheme, Life Support Register, and deceased estate management. The product architecture is unified around a single retail platform with modular service components for different customer needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Residential Electricity Supply Regulated electricity supply service for NT households consuming under 750 MWh per year, with monthly billing under multiple tariff plans (Standard Residential flat rate, Time of Use, Multipurpose, Prepayment, Caravan Park Resident) and access to concession schemes, hardship support, and solar feed-in tariffs.
- Business Electricity Supply Electricity supply service for NT businesses consuming less than 750 MWh per year, with dedicated business tariffs, billing, and solar options, supported by a dedicated small-business contact channel.
- Commercial and Industrial Electricity Supply Electricity supply service for commercial entities in the NT consuming more than 750 MWh per annum, with custom pricing/quotes, a dedicated C&I sales team, and bespoke solar options.
- Prepaid Electricity Meters Pay-as-you-go electricity meters that allow customers to purchase electricity credit in advance without receiving traditional monthly bills, with top-up options via an online portal and participating retail stores/epay retailers; targeted at budget-conscious NT customers under a dedicated prepayment tariff.
- Solar PV Feed-in Tariff Buyback Buyback service for customers with rooftop solar PV systems (less than 30kVA consuming under 750 MWh annually), crediting them for excess electricity exported to the grid via Anytime FiT (9.33 c/kWh) and Super FiT (18.66 c/kWh during 3pm-9pm) where applicable.
- Life Support Register Registration service for NT customers who rely on constant electricity for life support equipment (oxygen concentrators, CPAP machines, dialysis equipment, ventilators, etc.), providing advance notice of planned outages and tailored account support.
- Deceased Estate Account Management Service for managing the electricity account of a deceased customer, with options including account transfer, cancellation, or temporary supply during estate administration.
Quantifiable outcome
- Up to $1,200 per year concession available for eligible NT households
- +2 more outcomes
Companies that use Jacana Energy
Customer profileSegments5 records
Ideal customer profiles3 records
Jacana Energy technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Jacana Energy partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Power and Water CorporationcorePower and Water Corporation is the network provider and metering service provider for the NT electricity network. They are responsible for transmitting smart meter data to Jacana Energy for billing, managing electricity connections, and handling the smart meter rollout across the NT (set for completion by 2030). Jacana Energy requires customers to have a connection agreement with Power and Water Corporation before connecting electricity.
- Catholic Care NTminorFinancial counselling service for customers experiencing financial difficulties. Referenced as part of Jacana's financial support network.
- Anglicare NTminorFinancial counselling service for customers experiencing financial difficulties. Referenced as part of Jacana's financial support network.
- National Debt HelplineminorNational financial counselling service (1800 007 007) for customers experiencing financial difficulties. Referenced as part of Jacana's financial support network.
- NT GovernmentcoreNT Government provides subsidised electricity to households and businesses through community service obligation (CSO) payments. Electricity retail prices are regulated by the NT Government through the Electricity Pricing Order. Jacana is a government-owned corporation.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Jacana Energy competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Jacana Energy social profiles
Digital presenceJacana Energy financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jacana Energy leadership team
Management profileNumber of profiles
Jacana Energy funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jacana Energy M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jacana Energy
What does Jacana Energy do?
Jacana Energy is a government-owned electricity retailer that sells regulated electricity supply to residential, small business, and commercial/industrial customers in the Northern Territory of Australia. Its offering is delivered through multiple tariff plans (Standard Residential flat rate, Time of Use, Multipurpose, Prepayment, Caravan Park Resident), prepaid pay-as-you-go meters, solar feed-in tariff buyback, and a self-service online portal (MyAccount), with electricity distributed via Power and Water Corporation's network. Additional services include connection/disconnection, hardship support, NT Concession Scheme administration, and life support register management.
Is Jacana Energy a public or private company?
Jacana Energy is a private company. It is classified as state government owned and is currently operating.
When was Jacana Energy founded?
Jacana Energy was founded in 2014. It employs 51 to 100 people.
Where is Jacana Energy based?
Jacana Energy is headquartered in Darwin, Australia, in the Oceania region.
How does Jacana Energy make money?
Three revenue lines are on record. Electricity Retail Sales are the primary driver. The others are feed-in Tariffs (Solar Buyback) and prepaid Meter Credit Sales.
Does Jacana Energy have an API?
No public API is recorded for Jacana Energy.
What industry is Jacana Energy in?
Jacana Energy's product category is Electricity Retail. Its primary akta.pro industry code is EUAGADAJ, Green Tariffs & Utility Renewable Supply Programs. Its NAICS code is 22 and its SIC code is 4911.