Coloplast Charter

What Coloplast Charter does

Coloplast Charter is the UK home delivery arm of Coloplast Group, distributing NHS-prescribed medical devices for patients living with a stoma, continence conditions, or bowel dysfunction. The service is NHS-authorised and operates across England, Scotland, Wales, and Northern Ireland from a Peterborough headquarters that doubles as the UK distribution centre. The portfolio covers ostomy bags and accessories, intermittent self-catheters, urine bags and sheaths (including the SpeediCath range), and bowel management systems such as Peristeen. Beyond Coloplast's own products, the channel fulfils prescriptions for more than 17 third-party manufacturers (B. Braun, ConvaTec, Dansac, Hollister, Salts, Welland, Pelican, Oakmed, Trio, Clinimed, among others). Patient pricing is anchored to NHS reimbursement — exempt patients pay nothing, while paying patients only incur the standard NHS prescription charge, with delivery, the custom stoma bag cutting service, and clinical support provided free of additional service fees.

The platform combines a website storefront and account portal with phone-based customer care available in over 160 languages including British Sign Language. Order intake flows through online self-service, Customer Care Specialists, healthcare professional registration, an Easy Reordering portal, an opt-in repeat-subscription service, and Personalised Monthly Call ordering. Delivery is executed via DPD as a carbon-neutral courier to home, workplace, or pickup point. Differentiated capabilities include the free personalised stoma bag cutting service using patient-specific templates, a CQC Outstanding-rated Clinical Services team, regional educational events plus webinars and podcasts, and the Heylo stoma leak detection system launched in 2023 (a single-use sensor layer paired with a Bluetooth reusable transmitter that samples at 1,000 checks per hour and notifies users via a smartphone app). The company has been ranked the world's most sustainable MedTech company by Corporate Knights in 2023, is ISO 27001 certified, and processes data under GDPR-compliant Binding Corporate Rules.

Go-to-market blends healthcare professional referrals (GPs, specialist nurses, and NHS teams) with direct digital acquisition through the website, online health-check tools, social media, and community events; the Heylo device additionally uses an online suitability questionnaire as a product-led funnel. Firmographic data lists 1-10 employees, which materially understates the operational footprint implied by UK-wide multi-channel delivery and would, if accurate, suggest Charter is a thin commercial layer atop a larger Coloplast Limited UK organisation rather than a freestanding operator. No standalone revenue, funding history, or patient count is disclosed.

Name

Coloplast Charter

Legal name

Coloplast Limited

Website

https://coloplastcharter.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Coloplast Charter operates Coloplast Group's UK home delivery service for NHS-prescribed stoma, continence, and bowel management products. It also provides the Heylo Bluetooth leak detection sensor, CQC Outstanding-rated clinical support, and personalised stoma bag cutting.

Ownership category

akta.pro rank

Headquarters

HQ city

Peterborough

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. NHS Prescription-based Product Sales: Coloplast Charter processes NHS prescriptions for stoma, continence and bowel management products. Patients who are exempt from prescription charges pay nothing for the service; those who pay for prescriptions cover only the NHS prescription charge. The company handles the entire process from ordering through prescription acquisition from GP to product delivery. Revenue is derived from NHS reimbursement for prescribed medical devices.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels8 records

Core offering

Coloplast Charter is a UK home delivery service for stoma, continence, and bowel management medical products, coordinating NHS prescriptions on behalf of patients and dispatching supplies via DPD. The service includes a free custom stoma bag cutting service, CQC Outstanding-rated Clinical Services support, easy online reordering, monthly repeat ordering, free product samples, and access to the Heylo Bluetooth leak detection sensor system for ostomy patients.

Product overview

Coloplast Charter is a UK home delivery service for medical supplies across three product categories: Stoma (ostomy bags and accessories), Continence Care (intermittent catheters, urine bags, sheaths), and Bowel Management (including Peristeen systems). The core service offering includes prescription coordination with GPs, reliable delivery via DPD, and personalised support. Key differentiated products and services include Heylo (a Bluetooth-enabled stoma leakage detection sensor system), the Stoma Bag Cutting Service (free custom pre-cutting of bags to individual stoma templates), Easy Reordering, and Clinical Services support rated 'Outstanding' by the CQC. The service also offers complimentary products (wet wipes, dry wipes, disposal bags) and sustainability initiatives including carbon-neutral delivery. Customers can access support through webinars, podcasts, and regional events, as well as online self-assessment tools like the Body Check and ISC Check.

Differentiator

Problem solved

Functional benefit

Brands

• Heylo: A sensor-based stoma leakage detection system that monitors for leaks 1,000 times per hour and notifies users via smartphone app. Suitable for people with ileostomy or colostomy with mushy output.

Products and services

• Coloplast Charter Home Delivery Service NHS-authorised home delivery service for stoma, continence, and bowel management products; coordinates prescriptions with GPs, processes orders, and dispatches products to patients' doorsteps via DPD courier.
• Stoma Products (Ostomy) Stoma bags and supporting product solutions for people who have undergone ostomy surgery, available on NHS prescription through Coloplast Charter.
• Continence Care Products (Catheters) Intermittent self-catheters, urine bags, and sheaths for people with bladder management needs, supplied on NHS prescription through Coloplast Charter.
• Bowel Management Products Bowel management solutions including Peristeen systems for people with bowel dysfunction, supplied on NHS prescription with training support.
• Heylo Leak Detection Sensor System A Bluetooth-enabled stoma leak detection system consisting of a single-use sensor layer attached to the baseplate and a reusable transmitter (2.5-hour charge, 2-3 day battery life, 7.2g) that pairs with a smartphone app to provide real-time leak notifications to ostomy patients.
• Stoma Bag Cutting Service A free customisation service that cuts stoma bags and baseplates to fit the individual customer's stoma size and shape, ensuring a snug fit to help prevent leaks and skin irritation.
• Easy Reordering Service Online account management and reordering system allowing customers to view prescribed products, select items for reordering, edit quantities with GP approval, and track order status.
• Monthly Repeat Ordering Service A monthly automatic ordering subscription where regular orders are dispatched without customer contact; the company coordinates prescriptions with the customer's GP and checks in quarterly to ensure products remain suitable.
• Product Sample Request Service Free sample service allowing customers to request and try Coloplast products before committing to a prescription; includes a call from Clinical Services to advise on suitability.
• Clinical Services Support Specialist support team rated Outstanding by the Care Quality Commission (CQC), providing product guidance, routine advice, and healthcare support throughout the patient's care journey.

Quantifiable outcome

• 92% of people with a stoma worry about leaks
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• NHScoreStrategic or Co-development PartnerColoplast Charter is an authorised NHS partner. The company works closely with GPs and NHS healthcare professionals to coordinate patient prescriptions and ensure seamless product delivery. The partnership extends the care of specialist nurses and supports NHS services. Coloplast also works with the NHS on electronic prescription requests and environmental goals for a greener NHS.
• DPDcoreOthersColoplast Charter partners with DPD for product delivery. DPD is described as a carbon neutral courier (based on carbon offsetting). The partnership enables delivery to home addresses, workplaces, and DPD pickup points throughout the UK. Customers can manage deliveries through the DPD app.
• UN Global CompactminorOthersColoplast is a signatory of the UN Global Compact, committing to supporting climate action and sustainable business practices.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Securicare: UK-based home delivery service for stoma, continence, and wound care products on NHS prescription. Most directly comparable business model, customer base, and reimbursement structure to Coloplast Charter.
• Fittleworth: UK home delivery specialist for stoma, continence, and wound care prescriptions, operating a very similar NHS-aligned prescription dispensing and delivery model to Coloplast Charter.
• Bullens: Long-established UK home delivery service for ostomy, continence, and wound care products via NHS prescriptions, directly comparable in service offering and customer segments.

Broad incumbents

• Mediq: European medical device and home healthcare distributor with UK presence, offering prescription-driven medical product delivery and clinical support services across multiple therapy areas.
• Convatec: Global MedTech manufacturer of ostomy, continence, and wound care products with its own UK direct-to-patient delivery (Convatec Delivery Service), competing head-to-head with Coloplast Charter on Coloplast's own homepage.
• Hollister: Global manufacturer of ostomy and continence products with UK direct-to-patient home delivery, representing a key manufacturer-direct competitor listed on Coloplast Charter's own partner page.

Others

• Coloplast A/S: Parent company headquartered in Denmark; publicly listed manufacturer of the underlying ostomy, continence, and bowel products that Coloplast Charter delivers. Defines the product pipeline and strategic direction.
• B. Braun: Global medical device manufacturer with UK presence in continence and urology care; listed on Coloplast Charter's homepage as a competing supplier, with potential for parallel direct-delivery models.
• Salts Healthcare: UK-based manufacturer of ostomy and wound care products with a direct home delivery service, directly competing with Coloplast Charter in the UK NHS prescription channel.
• Welland Medical: UK manufacturer and home delivery provider of ostomy products and accessories; another listed Coloplast Charter competitor with overlapping NHS-prescription delivery activity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ColoplastCharter
• LinkedInlinkedin.com/company/coloplast-charter
• Instagraminstagram.com/coloplastcharter
• Xx.com/Charter_UK

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coloplast Charter