Brooks-TLC Hospital System

Name

Brooks-TLC Hospital System

Legal name

Brooks-TLC Hospital System, Inc.

Website

https://brookshospital.org

Company type

Private

Founded year

1898

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Community Hospital Services

NAICS

General Medical and Surgical Hospitals (622110), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Critical Access & Rural Hospitals (HLAFAAAG)

Keywords

• Community hospital services
• Inpatient healthcare delivery
• Outpatient urgent care
• Emergency medical services
• Rural healthcare provider

Headquarters

HQ city

Dunkirk

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Supply Chain

Revenue model

1. Healthcare Services Revenue: As a community hospital system, Brooks-TLC generates revenue through providing inpatient and outpatient healthcare services to patients. Revenue is collected from insurance payments, government healthcare programs (Medicare, Medicaid), and patient payments.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Brooks-TLC Hospital System operates as a community, not-for-profit hospital providing a broad range of inpatient and outpatient healthcare services in Northern Chautauqua County, New York. Core offerings include emergency care, cardiac rehabilitation, cardiology, intensive care, laboratory, radiology/diagnostic imaging, surgical services, orthopedics, physical therapy, urgent care, gastroenterology, urology, infusion therapy, speech/language services, and outpatient substance use disorder treatment. The system is partnered with Kaleida Health and is migrating to the Epic electronic health record with the MyChart patient portal.

Product overview

Brooks-TLC Hospital System, Inc. is a community hospital system serving Northern Chautauqua County with a broad portfolio of inpatient and outpatient healthcare services. The system operates hospital services from its main campus in Dunkirk, NY, along with the Gowanda Urgent Care & Medical Center, and is transitioning to a newly constructed 133,000 ft² hospital facility in Fredonia (scheduled to open end of 2028). The core hospital services include Emergency Care, Cardiac Rehabilitation, Cardiology, Critical Care, Laboratory Services, Radiology/Diagnostic Imaging, Surgical Services, Orthopedic Services, Physical Therapy/Rehabilitation, Urgent Care, Gastroenterology, Urology, Hospitalist Services, Infusion Center, Speech/Language Services, and Substance Use Disorder outpatient clinics. The system has recently implemented Epic electronic health record software as part of Kaleida Health's system-wide modernization, with MyChart as the patient portal. Brooks-TLC is affiliated with Lake Erie Medical Services (LEMS), a multi-specialty physician practice, and partners with St. Lawrence Radiology Associates for diagnostic imaging and North American Partners in Anesthesia (NAPA) for anesthesia services.

Differentiator

Problem solved

Functional benefit

Products and services

• Brooks-TLC Hospital Services (Inpatient and Ambulatory Care) Inpatient and outpatient hospital services provided to residents of Chautauqua County and surrounding areas, delivered from the main hospital campus in Dunkirk, NY.
• Emergency Care Emergency department services with treatment bays for urgent medical situations, patients, and trauma presentations.
• Cardiac Rehabilitation Cardiac rehabilitation programs helping patients regain strength, improve heart health, and reduce risk after heart-related events.
• Cardiology Cardiovascular care services, including diagnosis and treatment of heart conditions.
• Intensive Care Critical care services for patients requiring intensive monitoring and treatment.
• Laboratory Services Diagnostic laboratory testing services for patients.
• Radiology/Diagnostic Imaging Medical imaging services, including X-rays, MRI, CT scans, and other diagnostic imaging, delivered in partnership with St. Lawrence Radiology Associates.
• Surgical Services General and specialized surgical procedures, including laparoscopic surgery, general surgery, and trauma wound care.
• Orthopedic Services Bone, joint, and muscle care services, including joint replacements and orthopedic procedures.
• Physical Therapy/Rehabilitation Rehabilitation services helping patients regain strength, mobility, and independence after injury or surgery.
• Urgent Care Immediate care for non-emergency medical situations delivered at the Gowanda Urgent Care & Medical Center at 34 Commercial Street, Gowanda, NY.
• Gastroenterology Digestive system care, including colonoscopy screening and GI procedures, provided through the Brooks-TLC GI Lab.
• Urology Services Urinary tract and male reproductive system care services.
• Hospitalist Services Inpatient medical care provided by dedicated hospital-based physicians.
• Infusion Center Outpatient infusion therapy services for various medical conditions.
• Speech/Language Services Speech and language therapy services for patients with communication or swallowing disorders.
• Pain Management Pain management clinical services for patients experiencing acute or chronic pain.
• Substance Use Disorder Outpatient Clinics Outpatient substance use disorder treatment providing trauma-informed care, including coordinated medical and behavioral health care and individual and group therapy at Cassadaga and Derby locations.
• Gowanda Urgent Care & Medical Center Outpatient facility offering primary care, imaging, laboratory, physical therapy, and urgent care services at 34 Commercial Street in Gowanda, NY.
• MyChart Patient Portal Electronic patient portal allowing patients to view test results, schedule appointments, pay bills, order prescription refills, check in for appointments, message care teams, and manage care for their families.

Quantifiable outcome

• New hospital facility will accommodate more than 260,000 patient visits annually
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core, major and minor.

• Kaleida HealthcoreStrategic or Co-development Partner · 30 May 2026Kaleida Health is the largest healthcare provider in Western New York. Brooks-TLC is part of the Kaleida Health system and transitioning to Epic EHR platform as part of Kaleida's system-wide modernization. Kaleida provides management resources and support to Brooks-TLC. The new hospital project is a partnership between Kaleida Health and Brooks-TLC Hospital System with $74 million in state funding.
• North American Partners in Anesthesia (NAPA)coreStrategic or Co-development Partner · 6 May 2026NAPA has been selected to provide anesthesia services at Brooks-TLC Hospital starting July 2026. The partnership will support the hospital's transition to a newly constructed facility while strengthening clinical performance and operational effectiveness. NAPA brings a quality program, benchmarking insights, and revenue cycle expertise with a clinician-led leadership structure including on-site anesthesia chiefs.
• Lake Erie Medical Services (LEMS)coreStrategic or Co-development PartnerBrooks-TLC is proudly associated with Lake Erie Medical Services, P.C. (LEMS), a growing multi-specialty medical practice with offices in Dunkirk, Jamestown, and Fredonia. LEMS provides various physician services including general surgery and other specialties at Brooks-TLC facilities.
• Turner Construction CompanycoreImplementation/ SI/ Consulting PartnerTurner Construction Company has initiated site work on the $224 million Northern Chautauqua Hospital project in Fredonia. Turner is one of the major construction firms building the new 133,000 ft² facility scheduled to open by end of 2028.
• St. Lawrence Radiology Associates, PCmajorTechnology or IntegrationNew partnership with St. Lawrence Radiology Associates (SLRA), PC, a provider of radiology services throughout New York and Pennsylvania. The partnership allows SLRA to provide diagnostic imaging services at Brooks-TLC effective December 1, 2022.
• ConnectLifeminorStrategic or Co-development PartnerBrooks-TLC coordinates with ConnectLife for organ, eye, and tissue donations. The hospital earned national recognition for promoting donor registrations through the Workplace Partnership for Life Hospital Organ Donation Campaign.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• UPMC Chautauqua: UPMC Chautauqua (formerly WCA Hospital) in Jamestown, NY is the other principal community hospital serving Chautauqua County. It directly competes with Brooks-TLC for inpatient, ED, and specialty volumes in the same rural Western NY geography.
• Kaleida Health - Olean General Hospital: Olean General is a small regional hospital within the Kaleida Health system and a co-partner with Brooks-TLC on the new Northern Chautauqua facility. It is highly comparable as a small, rural, non-urban Kaleida affiliate serving a similar patient mix.
• Kaleida Health - Bradford Regional Medical Center: Bradford Regional Medical Center is a small rural hospital in the Kaleida Health system in northern Pennsylvania. Highly comparable in scale, rural setting, and service-line breadth to Brooks-TLC.
• Catholic Health - Mercy Hospital of Buffalo: Mercy Hospital of Buffalo is one of the principal Catholic Health hospitals in Western NY and a direct competitor to Kaleida facilities for patients in the broader WNY referral region including Chautauqua County.
• Catholic Health - Sisters of Charity Hospital: Sisters of Charity Hospital is another Catholic Health facility in the Buffalo area, competing with Kaleida for inpatient and specialty volumes across Western New York.

Broad incumbents

• Kaleida Health - Buffalo General Medical Center: Buffalo General is the flagship tertiary hospital of the Kaleida system and Brooks-TLC's parent-affiliated referral hub. Comparable as a Kaleida facility but operates at a substantially larger and more specialized scale.
• Kaleida Health - Millard Fillmore Suburban Hospital: Millard Fillmore Suburban is a Kaleida Health community hospital in the Buffalo suburbs. Comparable as a Kaleida-affiliated community hospital, though more suburban than Brooks-TLC's rural footprint.
• UPMC Hamot: UPMC Hamot is a large UPMC-affiliated tertiary hospital in Erie, PA, the regional referral center for Northwestern Pennsylvania. Comparable as a UPMC system hospital drawing from the same WNY/NWPA patient population and competing for specialty referrals.

Regional players

• Arnot Health: Arnot Health is an independent community hospital system based in Elmira, NY. Comparable as a mid-sized upstate/rural New York non-profit hospital system with a similar service-line breadth and community focus.
• Cayuga Medical Center: Cayuga Medical Center is an independent community hospital in Ithaca, NY serving the Finger Lakes region. Comparable in scale and rural-upstate New York community-hospital model, though in a different geography.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brooks-TLC Hospital System