Servico De Assistencia Medico Social

What Servico De Assistencia Medico Social does

SAMS (Serviço de Assistência Médico Social do Sindicato do Sector Financeiro) is a Lisbon-based, union-owned healthcare services provider serving Portuguese banking-sector workers, retirees, and their families under mandatory coverage embedded in collective labor agreements (IRCT). Funding is anchored by payroll contributions of 1.5% from workers and 6.5% from credit-institution employers, supplemented by an optional FSA supplementary fund (additional 0.5%) that extends dependent coverage, adds reimbursement categories, and provides benefits such as a €40/month child food subsidy. Beneficiaries also pay co-payments (SAMS covers 80% of scheduled rates), and the organization serves private patients, union members under "Mais Sindicato," and insurance/protocol clients on a fee-for-service basis.

Infrastructure comprises Hospital SAMS (24/7 adult and pediatric emergency, founded 1994), Centro Clínico de Lisboa (weekday outpatient hub), 16 regional clinics spanning mainland Portugal and the islands of Azores and Madeira, the Lar de Idosos 100-bed residential elderly-care home in Azeitão, and an external provider network operated in partnership with AdvanceCare across three coverage tiers (Global, Essential, Well-being). Protocols with Hospital CUF Descobertas extend pediatric emergency, obstetrics/childbirth (including a €550 Cheque-Parto benefit), and overflow surgical capacity. Specialties include cardiology (with interventional, structural, and surgical sub-units), pediatric and women's health clinics, immuno-allergology, vascular and thoracic surgery, transfusion medicine (ISO 9001:2008 certified by Bureau Veritas since March 2010 with annual recertification), oral health (SAMS Dental, ISO 9001:2015 certified), and cardiac rehabilitation.

Technology stack layers digital access on top of clinical operations: a beneficiary portal (MySAMS) and iOS/Android mobile app (launched April 2017) provide appointment management, invoicing, messaging, and live emergency wait times; the eSAMS telemedicine platform (launched 2020) enables video and telephone consultations; and an online appointment booking portal (marcacoes.sams.pt, 2017) supports self-service scheduling. Ancillary partnerships include CENES (medical-device sterilization), Medicalconsult (radiological protection), Anatomic (robotic dental prosthesis), and Grupo de Laboratórios Germano de Sousa (clinical pathology and molecular genetics). Operational quality signals include MRSA infection rates consistently below 5% versus national rates above 50% and a parliamentary-level institutional profile.

Name

Servico De Assistencia Medico Social

Legal name

SAMS - Serviço de Assistência Médico Social do Sindicato do Sector Financeiro

Website

https://sams.pt

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SAMS is a Lisbon-based, union-owned healthcare services provider serving Portuguese banking-sector workers, retirees, and families via Hospital SAMS, Centro Clínico de Lisboa, 16 regional clinics, an elderly residence, and the AdvanceCare network, funded primarily by mandatory payroll contributions under collective labor agreements.

Ownership category

akta.pro rank

Product category

Healthcare Services

NAICS

General Medical and Surgical Hospitals (6221), Offices of Physicians (except Mental Health Specialists) (621111), Offices of Dentists (62121)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Private/For-Profit Hospital Systems (HLAFAAAF)

Keywords

• Healthcare services
• Hospital care
• Outpatient clinics
• Telemedicine services
• Occupational health

Headquarters

HQ city

Lisbon

HQ country

Portugal

HQ region

Europe

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Member Contributions (Regime Geral): Banking sector workers contribute 1.5% of salary, employers (credit institutions) contribute 6.5% of worker salary or per capita fixed amount per IRCT. Contributions continue during retirement.
2. Fundo Sindical de Assistência (FSA) Contributions: Optional supplementary fund for union members with 0.5% salary contribution, providing enhanced benefits including special reimbursement categories.
3. Healthcare Co-payments: Beneficiaries pay co-payments for services received, with SAMS covering 80% of scheduled rates. Minimum charges apply for certain services (e.g., 16.50 EUR minimum for psychology/psychotherapy).
4. Private Patient Fees: Non-beneficiaries pay private rates for services based on SAMS fee schedule, paid at time of service delivery.
5. Supplementary Health Insurance Reimbursements: SAMS provides reimbursements for external healthcare expenses, with AdvanceCare network providing discounted rates for beneficiaries accessing external providers.

Pricing tiers

Go-to-market motion3 records

Distribution channels9 records

Marketing channels8 records

Core offering

SAMS operates an integrated healthcare delivery system for Portuguese banking sector workers and their families, providing hospital care through Hospital SAMS (24/7), outpatient specialty services at Centro Clínico de Lisboa, and a nationwide network of 16 regional clinics. Services span oncology, radiotherapy, audiology, cardiology, dental, pediatrics, women's health, telemedicine (eSAMS), elderly residential care, and supplementary reimbursement for external healthcare expenses, all funded through mandatory employer/employee contributions under collective labor agreements.

Differentiator

Problem solved

Functional benefit

Brands

• MySAMS: Mobile application and patient portal for beneficiaries and users
• SAMS Dental
• eSAMS
• Clínica da Mulher e da Criança
• Clínica Cardiovascular e do Pulmão

Products and services

• Hospital SAMS
• Centro Clínico de Lisboa
• SAMS Regional Clinics Network
• SAMS Dental (Unidade de Saúde Oral)
• eSAMS Telemedicine Platform
• MySAMS Mobile Application
• Online Appointment Booking Portal
• Lar de Idosos (Elderly Care Home)
• Clínica SAMS Cardiovascular e do Pulmão
• Clínica da Mulher e da Criança

Quantifiable outcome

• MRSA infection rates consistently below 5% vs national rate above 50%
• +7 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• Hospital CUF DescobertascoreChannel Partner/ Reseller/ Distributor · 25 November 2016Protocol for pediatric emergency (when Centro Clínico pediatric service is closed), obstetrics and childbirth (including Cheque-Parto 550 EUR benefit), and surgical overflow. Beneficiaries present SAMS card and are handled under agreed terms without additional payment beyond normal co-pays.
• CENEScoreStrategic or Co-development PartnerStrategic partnership with CENES, the first medical device reprocessing company in outsourcing regime in Portugal. CENES provides sterilization services for medical devices ensuring reliability and compliance with best practices and legislation. Partnership follows DGS guidelines, Directive 93.42.EEC, Decree-Law 145/2009, and Despacho 7021/2013, with planned NP EN ISO 13485:2004 certification.
• MedicalconsultsupportingTechnology or IntegrationPartnership for radiological protection of SAMS facilities including quality control of radiation-emitting equipment, audits, and consulting in radiological protection and individual dosimetry. MedicalConsult is licensed by DGS, ISO 9001:2008 certified, and ISO 17025:2005 accredited for individual dosimetry laboratory.
• Anatomic - Laboratório de Prótese DentáriacoreStrategic or Co-development PartnerPartnership with Anatomic for dental prosthesis solutions. Anatomic installed a new laboratory with over 600 m2 production area equipped with Amann Girrbach AG robotics technology and created a training center. The partnership supports SAMS Oral Health Unit positioning as national leader.
• Grupo de Laboratórios Germano de SousacoreStrategic or Co-development PartnerPartnership with Germano de Sousa Laboratory Group for Clinical Pathology and Molecular Genetics. CMLGS is a national reference, DGS licensed, ISO 9001 certified, and Portuguese reference for Fetal Medicine Foundation (UK). Services include immunology, autoimmunity, allergology, prenatal diagnosis, molecular genetics, hematology, clinical chemistry, microbiology, and virology. Partnership extends to all CMLGS collection points nationwide.
• AdvanceCarecoreChannel Partner/ Reseller/ DistributorPartnership with AdvanceCare provides beneficiaries access to nationwide healthcare provider network at negotiated rates. Three network tiers: Global (standard beneficiaries), Essential (for those with complementary insurance), Well-being (for FSA members). Includes hospitals, clinics, and specialists throughout Portugal with direct card-based access.
• ISCTE-IULsupportingStrategic or Co-development PartnerPartnership to establish first university campus clinic in Portugal at ISCTE-IUL. Modern, functional clinic serving university community, SAMS beneficiaries, and general public. Houses over 20 physicians offering essential specialties and first-line diagnostic tests (ultrasound, clinical pathology, ECG). Appointments can be made at the clinic for referrals to other SAMS services.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CUF (José de Mello Saúde): Largest private hospital network in Portugal, operating multiple hospitals and outpatient clinics delivering multi-specialty care. Comparable to SAMS as a vertically integrated private healthcare provider with nationwide coverage, though CUF serves private-pay/insurance patients rather than a closed membership base.
• Hospital da Luz (Luz Saúde): Major Portuguese private hospital chain with multiple hospital units and outpatient clinics nationwide. Comparable to SAMS as a large-scale private multi-specialty healthcare operator with an owned-network delivery model spanning hospital and ambulatory services.
• Hospital Lusíadas (Lusíadas Saúde): Portuguese private hospital group operating Hospital Lusíadas Lisboa and additional units. Comparable to SAMS as a Portuguese private multi-specialty hospital and outpatient provider serving insured and fee-paying patients.
• Trofa Saúde Hospital: Private hospital group with multiple units in northern and central Portugal providing multi-specialty care. Comparable to SAMS as a private Portuguese hospital network combining acute hospital services with outpatient clinic coverage.
• Hospital Particular do Algarve (HPA): Private hospital group operating across the Algarve region with hospital and clinic services. Comparable to SAMS as a regional Portuguese private healthcare operator offering integrated hospital, outpatient, and specialty services.
• Mutua Madrileña: Spanish mutual insurance company operating its own healthcare provider network and hospitals for members. Closest international analog to SAMS's mutual/union-ownership structure combined with direct healthcare service delivery and a defined membership base.

Others

• AdvanceCare: Portuguese healthcare network manager and SAMS's strategic channel partner. Comparable as an organization that manages provider networks and reimbursement for healthcare beneficiaries across Portugal, although it does not directly operate owned hospitals/clinics like SAMS.
• Multicare: Portuguese health insurance provider (part of the Fidelidade group) offering supplementary health coverage with associated provider networks. Comparable to SAMS's regime-reimbursement and AdvanceCare integration model in administering healthcare benefits for defined member populations.

Regional players

• MGEN: Major French mutual health insurer providing health coverage to public-sector and education employees, with associated care facilities. Comparable to SAMS in operating a mutual-based healthcare model for a defined employment-sector membership, although operating under the French system.
• Santa Casa da Misericórdia de Lisboa: Historic Portuguese nonprofit mutual welfare organization operating hospitals, elderly care homes, and social services. Comparable to SAMS as a long-standing Portuguese nonprofit healthcare and social-care provider with a mission-driven operating model and Portuguese-specific geographic scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/SBSISAMSVideos
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/s.a.m.s.

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servico De Assistencia Medico Social