ZGAO

What ZGAO does

ZGAO (Stichting Zorggroep Amsterdam Oost) is a Dutch non-profit foundation (ANBI status) providing integrated elderly care services in Amsterdam. Its service portfolio spans residential care through three nursing homes (Flevohuis, De Open Hof, and the newly opened Liesbeth List Huis), home nursing (Thuiszorg and Verpleegzorg Thuis), geriatric rehabilitation at the Centrum voor Revalidatie & Herstel (including a transfer department co-located inside OLVG-Oost hospital), dementia case management, day activities, and 258 independent senior apartments at Flevoflats in partnership with housing corporation Ymere.

The technology layer is operational rather than AI-native: ZGAO uses Compaan tablet-based beeldzorg (video care) for remote consultations, the Lable Care digital care dossier for electronic health records, and operates as the regional standard for an automated medicine dispenser across 11 Amsterdam elderly-care organizations. There is no evidence of proprietary AI/ML models; technology is used to extend care reach amid Dutch sector-wide staffing shortages.

Revenue is generated through three regulated Dutch public funding streams: Wet langdurige zorg (Wlz) for residential and home nursing, Wet geneeskundige zorgverzekering (Zvw) for district nursing covered by health-insurer contracts (covering all major Dutch insurers except ONVZ and Caresq), and Wet maatschappelijke ondersteuning (Wmo) for welfare and community services. Go-to-market operates through healthcare referrals from general practitioners, medical specialists, and CIZ (Centrum Indicatiestelling Zorg) assessments, plus direct inquiries via the Client Service Bureau. ZGAO employs roughly 650-700 staff plus 150 volunteers and is led by a Raad van Bestuur supervised by a Raad van Toezicht, with a distinctive cultural-care positioning through the "Kunst bij ZGAO" arts-integration program and partnerships with Stichting Kunstenaarshuizen Amsterdam, Stadgenoot, Civic, Reade, and OLVG.

Name

ZGAO

Legal name

Stichting Zorggroep Amsterdam Oost

Website

https://zgao.nl

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

ZGAO is a non-profit Amsterdam foundation providing integrated elderly care — residential nursing homes, home nursing, rehabilitation, and dementia services — funded through Dutch long-term-care, health-insurance, and welfare acts and serving elderly residents of Amsterdam-Oost, Watergraafsmeer, Zeeburg, and Nieuw-West.

Ownership category

akta.pro rank

Product category

Elderly Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Nursing Care Facilities (Skilled Nursing Facilities) (62311)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Chronic Care & Complex Care Management (HSABAIAD), Dementia Personal Care (ADLs) Support (HSABAEAB), Dementia/Alzheimer’s Care Management & Behavioral Support (HLADALAF)

Keywords

• Elderly residential care
• Home nursing services
• Geriatric rehabilitation
• Dementia care
• Senior independent living

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Wet langdurige zorg (Wlz) - Long-term Care Insurance: ZGAO receives funding through the Dutch Long-term Care Act (Wlz) for residential care, rehabilitation, and home nursing services. Clients pay income-dependent contributions to CAK (Centraal Administratiekantoor).
2. Wet geneeskundige zorgverzekering (Zvw) - Health Insurance Act: Home nursing and district nursing services are covered under basic health insurance packages. ZGAO has contracts with most Dutch health insurers except ONVZ and Caresq.
3. Wet maatschappelijke ondersteuning (Wmo) - Social Support Act: Municipal-funded welfare and support services including community center operations and informal care coordination.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ZGAO delivers comprehensive elderly care services in Amsterdam through three nursing homes (Flevohuis, De Open Hof, and the artist-focused Liesbeth List Huis), district home nursing teams (Thuiszorg and Verpleegzorg Thuis), a geriatric rehabilitation center with a transfer department at OLVG-Oost, dementia case management, independent senior housing with integrated home care (Flevoflats), and a community service point (Hoekhuis). Services are funded primarily via Dutch long-term care insurance (Wlz), basic health insurance (Zvw), and the Social Support Act (Wmo), and are delivered with an integrated arts-and-culture program ('Kunst bij ZGAO') that places resident artists within care teams.

Product overview

ZGAO (Zorggroep Amsterdam Oost) is an elderly care organization offering a comprehensive portfolio of services across residential care, home care, rehabilitation, and community engagement. The core products include three nursing homes: Flevohuis (dementia care and rehabilitation), De Open Hof (temporary location in Nieuw-West, new building opening 2027), and Liesbeth List Huis (specialized artists' nursing home). Home care services encompass Thuiszorg (home nursing) and Verpleegzorg Thuis (comprehensive nursing care at home). Supporting services include dementia case management, a rehabilitation center, day activity centers, and the Wijkservicepunt Hoekhuis neighborhood service point. The Flevoflats provide independent senior living combined with home care. A distinctive feature is the 'Kunst bij ZGAO' arts integration program that embeds artists in care teams to enhance resident wellbeing.

Differentiator

Problem solved

Functional benefit

Brands

• Liesbeth List Huis: Specialized nursing home for artists and culture enthusiasts requiring intensive care, located in Amsterdam-Oost (Oostenburg district).
• Flevohuis
• De Open Hof
• Centrum voor Revalidatie & Herstel
• Flevoflats
• Hoekhuis

Products and services

• Flevohuis Nursing home near Flevopark in Amsterdam-Oost offering group living for people with dementia, individual studios for continuous care, and short-stay / bridging accommodation. The building also houses the Centrum voor Revalidatie & Herstel on the second floor. Residents are elderly Amsterdam residents requiring dementia care, intensive residential support, or temporary bridging accommodation.
• De Open Hof Nursing home for elderly with physical conditions or dementia. Currently temporarily located in Amsterdam Nieuw-West (Louis Bouwmeesterstraat 43) during construction of a new building at Fizeaustraat, Watergraafsmeer (opening early 2027) with 131 care studios plus 21 independent living apartments with integrated home care.
• Liesbeth List Huis Specialized nursing home opened June 2026 for artists and culture enthusiasts requiring intensive 24-hour care. Features 36 studios across 4 floors with a ground-floor sociëteit for cultural events. Developed in partnership with Stichting Kunstenaarshuizen Amsterdam and housing corporation Stadgenoot.
• Flevoflats

Quantifiable outcome

• Regional standard for medication dispenser implementation across 11 elderly care organizations
• +1 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Stichting Kunstenaarshuizen Amsterdam (SKA)coreStrategic or Co-development Partner · 1 January 2019Partnership since 2019 for supporting elderly artists requiring care. SKA provides expertise in artist housing and cultural programming. Collaboration enabled the development of Liesbeth List Huis, a nursing home specifically for artists and culture enthusiasts.
• Ymere (Housing Corporation)coreStrategic or Co-development PartnerHousing partnership for Lang Leven Thuisflats (Flevoflats) where Ymere provides senior apartments and ZGAO provides home care services. Enables elderly to live independently with integrated care support.
• Civic (Welfare Organization)coreStrategic or Co-development PartnerWelfare partnership for community programming in Flevoflats and Hoekhuis. Civic organizes activities, provides volunteers, and operates community spaces like Kramatsalon.
• Serve the City (Volunteer Organization)minorGTM or Marketing PartnerVolunteer matching program bringing additional activity leaders to care facilities. Example: extra activities coordinators for sing-a-longs and quizzes at De Open Hof.
• OLVG (Hospital)coreStrategic or Co-development PartnerPartnership for rehabilitation care including ZGAO operating a transfer department within OLVG-Oost hospital. Enables seamless transition from hospital to rehabilitation care.
• Reade (Rehabilitation Center)coreStrategic or Co-development PartnerPartnership in rehabilitation care network, coordinating care for clients recovering from hospitalizations.
• Van Waarde Voor Elkaar (Care Movement)minorStrategic or Co-development PartnerAmsterdam-wide movement connecting care and welfare organizations to build a caring society. ZGAO participates alongside other Amsterdam care providers.
• Stadgenoot (Housing Corporation)coreStrategic or Co-development PartnerHousing partner for Liesbeth List Huis on Oostenburg. Stadgenoot developed the property and transferred it to ZGAO for nursing home operation.

Scale indicators8 records

Recent moves11 records

Expansion highlights4 records

Regional players

• Thebe: Mid-sized Dutch elderly care provider in the Tilburg/Waalwijk region, operating nursing homes, rehabilitation, and home care. Comparable in service model and funding structure, with a regional rather than Amsterdam focus.
• Vivium Naarderheem: Dutch elderly care provider operating nursing homes and home care in the Gooi region. Comparable in service portfolio but operates in a different geographic area from ZGAO.
• De Zorgcirkel: North Holland care organization offering nursing homes, home care, and dementia care in the Zaanstreek/Waterland region. Comparable in scope and elderly care focus, with some geographic adjacency to Amsterdam.
• Humanitas DMU: Foundation providing elderly care, nursing homes, and home care in the Rotterdam region. Comparable in foundation structure and elderly care services, though geographically distinct.

Direct peers

• Evean: North Holland care organization providing elderly home care, residential care, and dementia services. Comparable in service mix and Dutch public-payer funding model, with a geographic overlap in the Randstad.
• Amstelring: Amsterdam-based elderly care provider with nursing homes, home care, and rehabilitation services. Directly comparable on geography, scope of services, and funding model under Wlz/Zvw.
• Cordaan: Amsterdam's largest elderly care foundation, offering home nursing, residential care, rehabilitation, and dementia care across the same city. It is the most directly comparable peer given same geography, same care modalities, and same payer mix.
• Pieter van Foreest: Foundation providing elderly residential care, rehabilitation, and home nursing in the Delft region. Comparable as a multi-site Dutch VVT organization with similar Wlz/Zvw funding.
• Florence: Large Dutch elderly care foundation offering nursing homes, home care, and rehabilitation in the Haaglanden region. Highly comparable in operating model, though outside Amsterdam.

Broad incumbents

• Buurtzorg: Large Dutch home nursing organization with national coverage. While it primarily focuses on district nursing (Zvw), it competes with ZGAO's Thuiszorg service and shapes the Amsterdam home-care labor market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/zgao_zorg

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZGAO