Phoenix Financial Services

What Phoenix Financial Services does

Phoenix Financial Services, LLC is a privately held, Indianapolis-based debt resolution firm founded in 2014 that specializes in medical-debt recovery for U.S. consumers and the healthcare providers who place accounts with it. The company operates as a licensed debt collector with three primary service lines: first-party accounts receivable recovery, third-party debt collection, and business-to-business solutions for healthcare providers. Its consumer-facing operations run through a domestic call center (no offshore sites), a bilingual collection staff, and multi-channel payment options including phone (855-342-6567), an EvokePay-powered online portal accepting credit card and ACH, and mail to a PO Box in Indianapolis.

The firm is built around regulatory compliance and quality assurance rather than proprietary technology. It displays HIPAA and PCI DSS certifications, maintains call recording and on-site client audit programs, and trains representatives through a 40-hour initial program with ongoing education. Trust and industry-association signals — ACA International membership, RMA International membership, and BBB accreditation — are prominently displayed alongside compliance with FDCPA, FCRA, TCPA, HIPAA, and GLBA.

Phoenix generates revenue on a contingency/transaction-fee basis by recovering placed medical balances, with economics tied to recovery rates and creditor placement volume. Its go-to-market is almost entirely inbound: consumers contact the firm regarding accounts placed for collection, supplemented by creditor placement relationships. The company does not disclose pricing, customer concentration, management team, ownership structure, or revenue, and operates exclusively in the United States.

Name

Phoenix Financial Services

Legal name

Phoenix Financial Services, LLC

Website

https://phoenixfinancialsvcs.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Phoenix Financial Services is a privately held, Indianapolis-based licensed debt resolution firm that recovers U.S. medical debt on a contingency basis, serving healthcare providers through first-party AR recovery, third-party collections, and B2B solutions across phone, online, and mail channels.

Ownership category

akta.pro rank

Product category

Medical Debt Collection Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Medical Debt Collection & Revenue Cycle Bad-Debt Recovery (FSAKAJAM)

akta.pro secondary industries

Third-Party Collection Agencies (Consumer) (FSAKAJAB), First-Party (In-House) Collections & Servicing (FSAKAJAA), Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

Keywords

• Medical debt collection
• Accounts receivable recovery
• Third party collections
• Healthcare debt recovery
• Debt resolution services

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Debt Collection Services: Phoenix Financial Services generates revenue through debt collection activities. The company works with clients and consumers to resolve outstanding medical obligations, operating as a licensed debt resolution company that provides first party/accounts receivable recovery, third party debt collection, and business-to-business solutions. Revenue appears to be contingency or transaction-based, as the company assists consumers in resolving obligations rather than charging upfront fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels1 record

Core offering

Phoenix Financial Services is a licensed debt resolution company that helps resolve outstanding medical obligations through three primary service lines: first party accounts receivable recovery (working directly with patients or guarantors), third party debt collection (when creditors place accounts for resolution), and business-to-business solutions for healthcare providers and medical facilities. Operations are supported by phone-based collection calls, online payment processing (credit card and ACH) via a third-party portal, and bilingual (English/Spanish) collection staff, with a 40-hour mandatory training program for representatives.

Product overview

Phoenix Financial Services offers a single unified debt resolution service focused on medical obligations. The core offering consists of three primary service lines: First Party Accounts Receivable Recovery (working directly with patients), Third Party Debt Collection (when accounts are placed by creditors), and Business-to-Business Solutions (for healthcare providers). These are supplemented by collection call operations, online payment processing via credit card and ACH, and bilingual collection staff. The company operates as a licensed debt resolution company with a focus on regulatory compliance, quality assurance, data security, and customer care.

Differentiator

Problem solved

Functional benefit

Products and services

• First Party / Accounts Receivable Recovery
• Third Party Debt Collection Collection services facilitated when a creditor places a medical account with Phoenix Financial Services for debt resolution from the consumer.
• Business-to-Business Solutions Corporate debt resolution services designed for healthcare providers and medical facilities seeking to resolve outstanding patient obligations through outsourced recovery engagements.
• Collection Calls Phone-based collection outreach conducted by trained, bilingual representatives to communicate with consumers about outstanding medical obligations and to arrange payment or resolution.
• Online Payments (Credit Card and ACH) Digital payment processing via a secure online portal (EvokePay) enabling consumers to resolve outstanding medical obligations through credit card or ACH bank transfer.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered minor.

• ACA InternationalminorOthersACA International is a trade association for the accounts receivable management industry. Phoenix Financial Services displays the ACA International logo on their website, indicating membership and adherence to industry standards and best practices.
• RMA InternationalminorOthersRMA International is an organization related to receivables management. Phoenix Financial Services displays the RMA International logo on their website, indicating membership in this industry association.
• BBB (Better Business Bureau)minorOthersPhoenix Financial Services, LLC maintains an BBB Business Review accreditation. The company displays the BBB seal on their website, linking to their profile at bbb.org/us/in/indianapolis/profile/collections-agencies/phoenix-financial-services-llc-0382-90016479/.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• IC System: Mid-sized U.S. debt collection agency providing third-party recovery across healthcare, financial, and retail verticals—directly comparable in scale and service mix to Phoenix.
• Professional Recovery Associates: Third-party debt collection agency handling healthcare, retail, and financial recoveries with contingency-based model and U.S. call center operations similar to Phoenix.
• ConServe: Consumer and commercial third-party debt collection agency focused on contingency recovery, with comparable service model and U.S.-based operations similar to Phoenix.
• Convergent Healthcare Recoveries: Specialized healthcare/medical debt collection agency offering early-out, third-party, and B2B RCM services to hospitals and physician groups—most direct competitor to Phoenix's medical-focused recovery model.
• HealthCare Financial Services (HFS): Medical receivables management company offering early-out self-pay, third-party collections, and B2B solutions to healthcare providers—directly comparable service set to Phoenix.

Broad incumbents

• EOS Solutions (formerly EOS CCA): Large diversified debt collection agency serving consumer and commercial creditors across verticals, including healthcare—competes for the same healthcare-provider placements as Phoenix.
• Transworld Systems: Established national debt collection firm offering contingency recovery across multiple verticals including healthcare; broader portfolio but overlapping with Phoenix's third-party collections.

Emerging players

• Avadyne Health: Healthcare-specialized patient financial engagement and bad-debt recovery provider serving hospitals; overlaps with Phoenix's B2B Solutions and first-party medical A/R recovery lines.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/582483015475086
• LinkedInlinkedin.com/company/phoenix-financial-services-hire

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phoenix Financial Services