Twisto

What Twisto does

Twisto is the public transportation network serving the Communauté urbaine Caen la mer, a metropolitan area of approximately 270,000 inhabitants across 33 communes in Normandy, France. It is operated by RD CLM (a wholly-owned subsidiary of RATP Développement, itself part of the RATP Group) under a public service delegation (DSP) contract with the local authority. The network serves daily commuters, students, tourists, event attendees, and people with reduced mobility through a single multimodal platform combining fixed-route and flexible services.

The platform integrates three tramway lines with 37 stations and 36 accessible rames, a 27-line bus network plus 33 school lines, and the Twisto Flex on-demand service covering 6 zones across all 33 communes. Active mobility is provided through VéloLib bike-sharing (550 electric bikes at 76 stations), VéloLoc long-term bike rental, and VéloPark secure parking at 7 locations; Twisto Auto car-sharing via Citiz adds 17 stations. Accessibility is addressed through Twisto Access (adapted door-to-door service) and Twisto Assist (in-person travel accompaniment). Technology layers include a unified mobile app suite, Atoumod smart card interoperability across Normandy, contactless open-loop bank card payment on 660 validators, and integration with third-party ticketing apps (Tixipass, Fairtiq, SNCF Connect).

Revenue is generated through transaction-based fares (single, 24H/48H/72H tickets, carnets), recurring subscriptions (monthly/annual passes with age-based and solidarity pricing), ancillary rentals (bike-sharing, long-term bike lease, car-sharing, secure parking), and partnerships. All public fares are set annually by the Communauté urbaine. The underlying business is therefore a contracted public utility rather than a venture-backed commercial entity, with revenue mechanics anchored on ridership volume, tariff decisions by the granting authority, and cross-modal subscription stickiness.

Name

Twisto

Legal name

RD CLM

Website

https://twisto.fr

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Public Transportation

NAICS

Mixed Mode Transit Systems (485111), Interurban and Rural Bus Transportation (48521), Support Activities for Transportation (488)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700)

akta.pro industry

PRIMARYTHAIAGAB

App-Based Ride-Hailing Platforms (TNCs)

Travel & Hospitality/Rail, Bus & Ground Passenger Transport/On-Demand Ride Services (Taxi/Ride-hailing/Ridepooling)

Keywords

• Public transit services
• Urban mobility
• Multimodal transport
• Bike sharing
• Car sharing

Headquarters

HQ city

Caen

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Transit Fares: Revenue from single-ride tickets (1H, 24H, 48H, 72H), carnet (book of tickets), and special tickets (Family, Group, Cinema). Fares are set by Communauté Urbaine Caen la mer annually.
2. Subscription Plans: Monthly and annual subscription passes with automatic renewal, priced by age category (4-10 years, 11-17 years, 18-25 years, 26-64 years, 65+ years, solidarity pricing). Annual passes can be paid upfront or via monthly direct debit.
3. Véloloc Long-term Bike Rental: Electric bike rental for 6 or 12 months at €25-30/month for classic bikes, €250 for 6 months for longtail and cargo bikes. Includes 400€ security deposit.
4. Park and Ride Fees: Free parking for transit pass holders at P+R facilities; family tickets available at reduced rates.
5. Vélopark Secure Bike Parking: Annual subscription at €20/year (free for Twisto annual subscribers) and daily access at €1 for select locations.
6. Vélolib Bike-Sharing Fees: €1 per ride for occasional users; €24 annual subscription with 30 minutes free per ride then €1/hour.
7. Twisto Auto Car-Sharing: Hourly, daily, and weekly rental fees via Citiz partner (€3-5.50/hour, €27-45/day, €150-210/week) with monthly subscription options.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels6 records

Core offering

Twisto is the public transportation network of the Communauté urbaine Caen la mer in France, operating a multimodal urban mobility platform that includes a tramway (3 lines, 37 stations), bus network (27 lines plus 33 school lines), on-demand transport (Twisto Flex across 6 zones and 33 communes), bike-sharing (VéloLib: 550 electric bikes at 76 stations), long-term e-bike rental (VéloLoc), car-sharing (Twisto Auto via Citiz at 17 stations), accessible transport (Twisto Access), and personal accompaniment services (Twisto Assist). The network sells tickets, subscriptions, and multimodal passes via an e-boutique, mobile apps, contactless bank card validators, ticket vending machines, relay retailers, and a customer service agency.

Product overview

Twisto is a comprehensive multi-modal urban mobility platform operated by RATP DEV CAEN LA MER for the Caen la mer community. The platform operates as an integrated transport ecosystem combining fixed-route services (tramway with 3 lines, 36 rames across 37 stations; bus network with 27 lines and 33 school lines) with on-demand flexible transport (Twisto Flex, 6 zones, 33 communes). The platform extends beyond transit through shared mobility modules: Vélolib (550 electric bikes at 76 stations for short-term rental), Véloloc (long-term e-bike leasing), Vélopark (7 secure bike parking facilities), and Twisto Auto (car sharing via Citiz partnership at 17 stations). Accessibility services include Twisto Access (adapted transport for reduced mobility) and Twisto Assist (personal travel companionship). Evening services include Noctibus and Noctiflex night buses. Special offerings include event shuttles, city center shuttle, and Park+Ride facilities. Digital services encompass e-boutique for online ticket/card management, contactless bank card payment at validators, and event-specific e-tickets via the Twisto app.

Differentiator

Problem solved

Functional benefit

Brands

• Twisto Flex: On-demand transport service covering 6 zones across 33 communes of Caen la mer.
• Twisto Access
• Twisto Assist
• Twisto Auto
• Twisto P+R (Parkings Relais)
• Vélolib
• Véloloc
• Vélopark

Products and services

• Tramway Urban tramway service with 3 lines, 36 accessible rames, 37 stations, USB charging on board, daily operations with peak frequencies of approximately 3 minutes on central segments. Serves daily commuters and visitors across Caen la mer.
• Bus Network Bus network comprising 27 regular lines plus 33 school lines, including 12 main lines, 2 express lines, 8 proximity lines, 2 evening lines, 2 professional lines, and Noctibus/Noctiflex night services. Serves daily commuters, students, and travelers across 33 communes.
• Twisto Flex On-demand transport service operating across 6 zones covering 33 communes. Users book via app, web, or phone; vehicles provide point-to-point travel within zones or connect to the main network at interchange stops. Booking up to 15 days in advance with real-time vehicle tracking.
• Twisto VéloLib Electric bike-share service with 550 bikes at 76 stations across 20 communes, available 24/7. Users unlock via smartphone app with QR code. Pay-per-trip at €1/ride or annual subscription at €24/year with 30 minutes free per ride.
• Twisto VéloLoc Long-term electric bike rental service offering 3 bike types (standard, longtail for children/cargo, biporteur cargo) with 6 or 12-month contracts at €25-250/month with €400 security deposit.
• Twisto VéloPark Secure covered bicycle parking at 7 locations (10-154 spaces each) near transit hubs, city center, and venues. 24/7 access with annual subscription at €20/year (free for Twisto annual subscribers) or daily access at €1.
• Twisto Auto Car-sharing service via Citiz partnership offering 17 stations with vehicles available 24/7. Reservation by hour, day, or week. €3-5.50/hour, €27-45/day, €150-210/week. Insurance, fuel, electricity included; first 50km free then €0.42/km.
• Twisto Access On-demand adapted transport for persons with reduced mobility, operating 7 days/week 7am-midnight. Door-to-door service with accessible vehicles and advance booking via phone or dedicated online portal (ridewithvia.com) with SMS notifications.
• Twisto Assist Free personalized accompaniment service guiding travelers over 15 who feel lost on the network or have mobility concerns, pairing them with a Twisto companion for their journey.
• Noctibus & Noctiflex Evening and late-night bus services operating Thursday through Sunday with multiple routes covering nightlife areas, university residences, and 7 residential zones.
• Park & Ride (P+R) 6 park-and-ride facilities (P+R) offering 757 spaces (Pompidou 249, Caen Côte de Nacre 149, IFS Jean Vilar 79, Palais des Sports 90, Cardiff 90) with free parking for public transport ticket holders.
• City Center Shuttle Free electric shuttle circulating Monday-Saturday 7:30am-8pm with 15-minute frequencies across 16 stops in Caen city center.
• E-boutique Online portal for purchasing and reloading Twisto Atoumod cards, buying transport tickets and monthly/annual subscriptions, with home delivery of cards.
• Contactless Bank Card Payment Open-loop payment allowing passengers to tap contactless credit/debit cards (CB, Mastercard, Visa), phones, or wearables at validators to purchase and validate 1-hour tickets at €1.60. Supports multi-person travel up to 4 additional travelers.

Quantifiable outcome

• 36 accessible tramway rames serving 37 stations with 3-minute headway during peak hours
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CitizcoreStrategic or Co-development PartnerCitiz provides Twisto Auto car-sharing service with 17 stations across Caen la mer. Users register via Citiz platform and access vehicles via smartphone or badge. Insurance, fuel, and electricity included. Partnership offers special rates for Caen la mer residents with waived registration fees and 3-month free subscription.
• Nomad CarcoreTechnology or IntegrationInteroperable transit network allowing Twisto tickets (1H, 24H, 48H, 72H, Family) to be used on select Nomad Car lines within Caen la mer. Enables seamless regional travel across networks via Atoumod smart card system.
• AtoumodcoreStrategic or Co-development PartnerRegional smart card consortium across Normandy allowing Twisto cards to work on partner networks. Supports nominative, declarative, and anonymous card types with profile-based fare discounts. Shared card infrastructure across 14+ networks.
• HanduominorGTM or Marketing PartnerPartner for Twisto Assist service - a free personalized accompaniment service helping users unfamiliar with the network or those with mobility concerns to travel confidently on the transit system.
• Festival BeauregardminorGTM or Marketing PartnerAnnual music festival partnership providing free shuttle services between Caen city center and festival site in Hérouville Saint-Clair. Twisto offers special festival passes via its mobile app.
• RATP DéveloppementcoreOthersParent company and operator of the Twisto network under delegated service public agreement with Caen la mer. Provides operational expertise, technology, and management services. Registered office at 9 rue Brahms, Paris 75012.
• RideWithViacoreTechnology or IntegrationTechnology platform powering Twisto Flex on-demand transport service and Twisto Access booking system with dynamic routing, real-time tracking, and automated scheduling across 6 service zones.

Scale indicators7 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Keolis: French operator of urban and regional public transit networks under DSP contracts, owned by SNCF. Directly comparable business model — multi-modal transit under delegated public service agreements — and competes head-to-head with RATP Dev for French concession tenders.
• Transdev: Major French and international public transit operator running bus, tram, and multimodal networks under DSP contracts. Same concession-based operating model and same target customers (municipal authorities) as Twisto/RATP Dev.

Broad incumbents

• RATP Dev: Parent and direct operator of Twisto, running more than 100 multimodal networks across multiple continents. Comparable as a fellow French transit operator under the same business model, with a far broader geographic and service portfolio.

Regional players

• Tisséo: Public transport authority for the Toulouse metropolitan area, operating metro, tram, and bus networks under DSP. Directly comparable in product mix (tram + bus + shared mobility) and concession structure, but in a different French metropolitan territory.
• TBM (Keolis Bordeaux): Bordeaux metropolitan public transport network (tram, bus, bike-share, car-share) operated under DSP. Closely mirrors Twisto's multi-modal product portfolio including V3 bike-share and similar French concession economics, but in a different region.
• TCL (Sytral / Keolis Lyon): Lyon metropolitan public transport network — metro, tram, bus, funicular — operated under DSP. Comparable French urban transit authority with overlapping modes; larger scale and different territory.
• STAR (Keolis Rennes): Rennes metropolitan bus and metro (VAL) network operated under DSP. Comparable in product mix (bus + automated metro), French concession structure, and mid-sized-city operating context.
• Semitan (Nantes): Nantes metropolitan public transport (tram, bus, Busway) operated under DSP. Comparable multi-modal French urban transit authority with light-rail-led network, similar rider-density profile to Caen.
• Compagnie des Transports Strasbourgeois (CTS): Strasbourg urban transit network (tram, bus) including the region's Vélhop bike-share — a directly comparable multi-modal French operator. Different territory but same product mix and concession model.

Emerging players

• Via Transportation: Technology partner powering Twisto Flex on-demand and Twisto Access booking. Comparable as the underlying MaaS/on-demand microtransit platform also used by other mid-sized European and North American cities competing in the same space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TwistoCaen
• YouTubeyoutube.com/user/TwistoCaen
• Facebookfacebook.com/TwistoCaen
• Instagraminstagram.com/twisto

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Twisto