Sears Holdings India

What Sears Holdings India does

Sears Holdings India (legally Sears IT & Management Services India Private Limited) is the captive technology arm of US-based Transformco, the parent of Sears, Kmart, and Sears Home Services. Headquartered in Pune with a Hyderabad office, the entity was established in 2013 to build and maintain software, analytics, and operations technology for Transformco's retail, e-commerce, home services, loyalty, financial services, supply chain, and BPM divisions. Day-to-day it operates twelve discrete product divisions including Ecommerce & Marketplace Operations, Home Services Technology (40+ B2B/B2C platforms serving ~4 million homes annually across 50 US states and territories), KAIros Gen AI Platform, Shop Your Way (loyalty / Fintech SaaS), Segno e-learning suite, Financial Services payment processing, Inventory & Warehouse Management, Supply Chain & Logistics, Marketing/Pricing/Signage, Analytics Platform (Tableau, MicroStrategy), and Business Process Management (Salesforce, PeopleSoft, 24X7 Chat) supporting Transformco associates and members.

The technology stack is built on AWS, GCP, Hadoop, Python, Airflow, Salesforce, PeopleSoft, Tableau, MicroStrategy, and ADP, with proprietary assets layered on top: the KAIros Gen AI ecosystem (Service Scheduler, Fix Genius, HireHub), Segno e-learning/performance suite, Shop Your Way loyalty and social commerce engine, and an Enterprise Data Library consolidating sellable units, inventory, and retail event data. Machine learning powers a deep learning platform supporting ~90 million site visits and ~4 billion emails annually, alongside RPA, predictive analytics, and recommendation engines for inventory, financial, and loyalty workflows. Cited quantifiable outcomes include ~4 million homes served per year, ~850,000 5-star ratings, Net Promoter Score of 9 in BPM, and SLA/quality above 90%.

The business model is a managed-services captive: Sears India delivers technology development, maintenance, and operations exclusively to parent Transformco, with no external product distribution and no public pricing. Revenue (where reported) takes the form of inter-company service charges rather than external sales. The Headcount is anchored at '150+ IT professionals' in the Home Services division alone, with parallel staffing across the other divisions. Go-to-market is therefore internal enterprise delivery to a single anchor customer (Transformco and its Sears, Kmart, and Sears Home Services subsidiaries), with limited external signal beyond the Shop Your Way Fintech SaaS productization and conference / campus engagement activity for employer branding.

Name

Sears Holdings India

Legal name

Sears IT & Management Services India Private Limited

Website

https://searsholdingsindia.in

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Sears Holdings India is the captive software and IT services arm of Transformco (Sears, Kmart, Sears Home Services), building Gen AI, ecommerce, analytics, supply chain, loyalty, and BPM technology across offices in Pune and Hyderabad.

Ownership category

akta.pro rank

Product category

IT Services and Retail Technology Solutions

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

General Merchandise Online Retailers (CRAFADAA)

Keywords

• Retail IT services
• Software development
• Cloud computing solutions
• E-commerce technology
• Data analytics services

Headquarters

HQ city

Pune

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Technology Services to Transformco: Sears India operates as an internal technology partner providing software development, IT services, and support to parent company Transformco and its subsidiaries (Kmart, Sears, Home Services). Revenue is generated through technology services delivery rather than external product sales.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Sears Holdings India is the captive technology arm of US-based retail parent Transformco, building and maintaining enterprise software across ecommerce, home services, supply chain, financial services, and analytics for Sears, Kmart, and related subsidiaries. The company operates multiple technology divisions delivering platforms, AI-driven automation, and business process management to support retail operations serving all 50 US states, Puerto Rico, Guam, and the Virgin Islands.

Product overview

Sears Holdings India operates as a technology services provider for parent company Transformco, building and maintaining software across retail operations. The company offers a portfolio of technology divisions including Ecommerce & Marketplace Operations (web and mobile applications), Home Services Technology (40+ B2B/B2C platforms serving millions of homes), and the Shop Your Way loyalty platform (a Fintech SaaS product). The company has developed its own AI platform called KAIros (Gen AI ecosystem with entities for scheduling, diagnostics, and HR), and the Segno suite for e-learning and performance management. Additional divisions cover Analytics (machine learning for digital marketing), Inventory Management (with RPA capabilities), Supply Chain & Logistics Management (using AWS, GCP, Hadoop), Warehouse Management, Marketing/Pricing/Signage, Financial Services (payment processing), and Business Process Management. The company also integrates third-party platforms including Salesforce, PeopleSoft, MicroStrategy, Tableau, and ADP for specific operational needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Ecommerce and Marketplace Operations Application framework and infrastructure powering ecommerce and mobility solutions for Transformco (Sears, Kmart), enabling seamless multi-channel shopping experiences across web, mobile, and native apps.
• Home Services Technology Technology solutions on 40+ B2B/B2C platforms supporting home improvement, cleaning, appliance purchase, warranty, and repair services for Sears Home Services across 50+ US states and territories, maintained by 150+ IT professionals.
• Shop Your Way Loyalty and social commerce system providing loyalty services, personalized offers, and content. Evolved into a Fintech SaaS product offering loyalty, checkout, and related services to external merchants.
• KAIros Gen AI Platform Generative AI platform ecosystem where AI entities (Service Scheduler, Fix Genius, HireHub) collaborate in a structured organizational fashion for Home Services, Retail, and IoT applications.
• Segno Suite Gamified e-learning and performance management platform including course publishing, instructor-led training, goal-setting framework, personalized performance management with data visualization, and reward/recognition programs.
• Financial Services Payment Processing Payment processing solutions for Sears, Kmart, Home Services, and Online channels including real-time payment authorization, refund management, settlement, reconciliation, gift cards, layaway, and lease applications.
• Analytics Platform Enterprise analytics comprising Online Analytics (machine learning for digital marketing), Member Services Organization Technology, Central Analytics (data engineering and reporting), and Enterprise Data Library.
• Inventory Management End-to-end replenishment and inventory management for Kmart and Sears stores across the US, including ordering, demand planning, optimum stock levels, with a dedicated RPA team for process automation.
• Supply Chain and Logistics Management Technology applications for inventory management, assortment and allocation, transportation and logistics, and demand forecasting using AWS, GCP, Hadoop, Python, and Airflow.
• Warehouse Management Warehouse technology solutions for B2B and B2C platforms covering vendor shipment processing, order fulfillment, legacy and modern system integration, and supply chain access portals.
• Marketing, Pricing and Signage Multi-channel promotional offer creation, planning, and management technology with optimized pricing algorithms and digital/paper signage transmission to stores.
• Business Process Management Business process management services for Transformco associates and members across US states and territories using Salesforce, PeopleSoft, and 24X7 Chat platforms, delivering consistent SLAs and quality above 90% with NPS of 9.

Quantifiable outcome

• ~4 million homes served per year with ~850,000 5-star ratings
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core.

• Amazon Web Services (AWS)coreTechnology or IntegrationAWS services are leveraged for cloud infrastructure, application modernization, and reducing technical debt. The Home Services division is moving towards more manageable code while increasingly leveraging AWS services. Supply Chain Management also utilizes AWS as part of its technology stack.
• Google Cloud Platform (GCP)coreTechnology or IntegrationGCP is used alongside AWS for supply chain and logistics management applications, including Big Data technologies, Python, and Airflow for workflow automation. The Enterprise Data Library team also utilizes GCP for strategic decisions and campaign management.
• Hadoop (Big Data Ecosystem)coreTechnology or IntegrationPart of the Big Data technology stack used for supply chain management, logistics, and demand forecasting services. Enables processing of large-scale retail data across the organization.
• SalesforcecoreTechnology or IntegrationBusiness Process Management division uses Salesforce platform to ensure member satisfaction and positive shopping experience for Transformco associates and members across US states and territories.
• PeopleSoftcoreTechnology or IntegrationBusiness Process Management division uses PeopleSoft platform alongside Salesforce and 24X7 Chat to support customer service, online, and delivery businesses.
• TableaucoreTechnology or IntegrationUsed for business intelligence and analytics across Member Services Organization Technology (chat, SMS, IVR channels) and Central Analytics team, which has built hundreds of dashboards for various business units.
• MicroStrategycoreTechnology or IntegrationBusiness intelligence platform used alongside Tableau for member pain point analysis and agent performance management. Central Analytics team leverages MicroStrategy for high-quality data engineering, analytics, and reporting services.
• ADP (Automatic Data Processing Inc)coreTechnology or IntegrationADP is integrated into fully automated business calendar-based workflows for payroll and benefits processing. Part of the cloud-based data pipeline enabling secure, efficient, and accurate payroll processing.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Best Buy Tech / Geek Squad Tech Operations: Best Buy's technology operations supporting electronics/appliance retail, in-home services (Geek Squad), and supply chain — closest US peer by overlap of appliance retail, in-home services, and warranty tech with Sears India's portfolio.
• Lowe's India: Lowe's India technology centre in Bengaluru powering home improvement retail platforms, IoT, supply chain and analytics. Comparable as a US home-focused retailer's captive tech arm — especially relevant given Sears India's strong Home Services portfolio.
• Walmart Global Tech India: Walmart's captive technology and engineering center in India (Bengaluru, Chennai, Hyderabad). Most directly comparable peer — large global retailer operating a multi-city India captive IT unit that builds and runs e-commerce, supply chain, and analytics platforms for the parent's US and global operations.
• Tesco Bengaluru: Tesco's Bengaluru technology centre delivering software engineering, data, and digital services to the UK retailer. Comparable as a large grocery/department-store parent's captive India tech unit focused on retail technology, loyalty, and supply chain systems.
• Home Depot Technology: The Home Depot's technology organization (including India operations) supporting pro retail, supply chain, and connected-home platforms. Peer via US home-improvement retail vertical overlap with Sears Home Services business.
• Macy's Tech: Macy's in-house technology organization (with India delivery) supporting department-store e-commerce, loyalty, and supply chain. Comparable as another legacy US department-store parent's captive tech function.
• Target India: Target's India technology operations (Bengaluru) building retail, supply chain, and data platforms for Target's US stores and digital channels. Direct peer by structure: US big-box retailer with India-based captive engineering supporting multi-channel retail.
• Nike Global Technology: Nike's Global Technology organisation including India-based teams building consumer, commerce, and data platforms. Comparable as a global consumer-brand parent's large captive tech capability.

Broad incumbents

• IBM Consulting (Retail practice): IBM Consulting's retail and consumer-industry practice delivers store systems, supply chain, and AI/analytics for large retailers. Comparable as a broad incumbent that builds and operates retail transformation technology — the same domain Sears India serves, but as an external vendor rather than captive unit.
• Tata Consultancy Services (Retail vertical): TCS is a global IT services incumbent with a large retail vertical practice serving department-store, grocery, and home-services clients with cloud, data, and engineering services. Comparable by capability set (retail IT services at scale from India) even though it's an external vendor model rather than captive.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/searsindia

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sears Holdings India