Impact Services
Impact Services is a Philadelphia-based nonprofit community action organization founded in 1974 that delivers workforce development, veteran housing, and community development services — including small business lending through its affiliated Impact Loan Fund — to residents of the Kensington, Harrowgate, and Fairhill neighborhoods.
- Company typePrivate
- Founded1974
- HeadquartersPhiladelphia, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Impact Services does
Impact Services is a Philadelphia-based nonprofit community action organization founded in 1974, operating from its headquarters at 1952 E. Allegheny Avenue and serving the Kensington, Harrowgate, Fairhill, and Northwest Philadelphia neighborhoods. The organization delivers a portfolio of human services organized around three pillars: Jobs (workforce development programs with a focus on re-entry populations after incarceration, a Trades Program, and site administration of PA CareerLink Northwest Philadelphia); Homes (housing services dedicated to ending veteran homelessness, including facilities such as Hancock Manor with hundreds of veteran beds); and Community (Community Connectors program, Rebuild Projects, the Healthy Places Healthy People initiative, and the A & Indiana and Heart of Kensington anchor projects). A wholly owned affiliate, the Impact Loan Fund, has operated as a Community Development Financial Institution (CDFI) since 2001, providing financing to local small businesses, landlords, and redevelopment projects — and is a core partner in the multi-organization Kensington Lending Partnership.
The business model is that of a grant- and contract-funded nonprofit rather than a commercial enterprise. Revenue derives primarily from federal government grants and contracts (HUD, DOJ, DOL, VA), Pennsylvania state agency funding (Departments of Corrections, Human Services, Labor & Industry, Commerce), and Philadelphia municipal sources (Department of Commerce, Philadelphia Works), supplemented by private foundation and corporate philanthropy (Scattergood Foundation, NeighborWorks America, Knight Foundation, Barra Foundation, JPMorgan Chase, Wells Fargo, TD Bank, Citizens Bank), individual donations, and transaction-based interest income from the Impact Loan Fund's lending activities. There are no pricing models or subscription products; services are provided at no cost to eligible residents. Distribution is direct: case management, one-on-one coaching, group programming, and partner referrals through NKCDC, HACE, LISC, and PA CareerLink, supplemented by earned media coverage in outlets including WHYY, Next City, Generocity, and the Philadelphia Inquirer.
Technically, Impact Services is not a technology organization. Its core product surface is human-delivered services supported by a standard Squarespace web presence, with no proprietary technology platforms, APIs, or AI/ML systems identified. The closest analog to a "product" is the Connected Community: A Trauma Informed Community Engagement Toolkit, a free online curriculum co-developed with NKCDC since 2021 and supported by the Scattergood Foundation, LISC, and NeighborWorks America, which packages the organization's trauma-informed methodology for replication by other communities. Governance rests with a Board chaired by Dan Betancourt, and February 2025 brought the first appointments of a COO (Ifeoma Ugorji) and CFO (Richonda Pelzer) — a structural shift signaling organizational scaling as the 140,000-square-foot Downs Carpet Mill anchor project in Kensington advances through renovation.
Impact Services firmographics
Firmographics- Name
- Impact Services
- Legal name
- Impact Services Corporation
- Website
- https://impactservices.org
- Company type
- Private
- Founded year
- 1974
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Impact Services is a Philadelphia-based nonprofit community action organization founded in 1974 that delivers workforce development, veteran housing, and community development services — including small business lending through its affiliated Impact Loan Fund — to residents of the Kensington, Harrowgate, and Fairhill neighborhoods.
- Ownership category
- akta.pro rank
Impact Services industry classification
Industry- Product category
- Community Development Services
- NAICS
- Other Individual and Family Services (624190), Vocational Rehabilitation Services (6243), Other Community Housing Services (624229)
- SIC
- Services-Social Services (8300), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Impact Investing & Social Finance (Funds, CDFIs, Microfinance) (BPAGALAA)
- akta.pro secondary industries
- Family & Parenting Support Services (BPAGAEAC), Education & Workforce Development Impact Funds (FSANAJAJ)
Keywords
Where Impact Services is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Impact Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Grants and Contracts: Primary funding from federal, state, and local government grants and contracts. Funding sources include U.S. Department of Housing and Urban Development, U.S. Department of Justice, U.S. Department of Labor, U.S. Department of Veteran Affairs, PA Department of Corrections, PA Department of Human Services, PA Department of Labor & Industry, Philadelphia Department of Commerce, and Philadelphia Works.
- Foundation and Corporate Philanthropy: Funding from private foundations including The Scattergood Foundation, NeighborWorks America, Knight Foundation, Barra Foundation, and others. Corporate giving from JPMorgan Chase, Wells Fargo, TD Bank, Citizens Bank, and others.
- Donations: Individual and organizational donations from community supporters to fund programming.
- Impact Loan Fund Lending Activities: Since 2001, the Impact Loan Fund has provided financing to support neighborhood businesses and redevelopment projects, creating local jobs.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Impact Services product offering
Product offeringCore offering
Impact Services is a nonprofit community action organization that delivers workforce development programs (including re-entry employment services and the PA CareerLink Northwest Philadelphia site), housing services for veterans and their families, and community development initiatives in the Kensington neighborhood of Philadelphia. It also operates the Impact Loan Fund, a community development financial institution providing small business and neighborhood financing since 2001.
Product overview
Impact Services is a community action organization (not a technology company) that offers a portfolio of community development services organized around three core areas: Workforce Development (jobs, re-entry programs, PA CareerLink, Trades), Housing (veteran housing, affordable homes), and Community (Community Connectors, Rebuild Projects, Trauma-Informed Toolkit). The Impact Loan Fund provides financing support to local neighborhoods and businesses. The Connected Community Trauma Informed Community Engagement Toolkit is a notable free resource developed in partnership with NKCDC to help communities apply trauma-informed care principles.
Differentiator
Problem solved
Functional benefit
Products and services
- Workforce Development Programs
- Veteran Housing Services Housing assistance programs primarily focused on ending veteran homelessness, with hundreds of beds for veterans and their families including facilities like Hancock Manor.
- Community Connectors Program Community engagement initiative that coordinates block cleanups, food drives, fundraising, and community gardens to build trust and support neighbors in the Kensington neighborhood.
- Rebuild Projects Renovation and improvement of public spaces and recreation centers, funded by Philadelphia's soda tax Rebuild program, including the Heitzman Rec Center and other community facilities.
- Impact Loan Fund Community Development Financial Institution (CDFI) providing financing to small businesses, local landlords, and neighborhood redevelopment projects in Kensington and surrounding Philadelphia neighborhoods since 2001.
- Connected Community: Trauma Informed Community Engagement Toolkit Free online curriculum and train-the-trainer program developed in partnership with NKCDC to help communities apply trauma-informed principles to community engagement, available at traumainformedcommunity.org.
Companies that use Impact Services
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles5 records
Impact Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Impact Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and key.
- New Kensington Community Development Corporation (NKCDC)coreCo-founder of We CAN Collaborative with Impact and HACE. Long-term partner in trauma-informed community engagement since 2015. Co-developed the Connected Community: A Trauma Informed Community Engagement Toolkit launched in 2021.
- HACE CDCcorePartner in We CAN Collaborative (Change and Action Now) initiative to reduce crime and mobilize neighbors in Kensington and Fairhill. Collaborated on joint statements regarding Somerset El Station closure.
- LISC PhiladelphiacoreFunder and technical assistance provider for Community Connectors Program. Supported development of Connected Community toolkit. LISC Philadelphia provides funding and coordination for neighborhood development initiatives.
- Village of Arts and Humanities (Michael O'Bryan)keyLed months of participatory workshops with residents to develop the Connected Community curriculum content.
- Fab Youth Philly (Rebecca Fabiano)keyTransformed trauma-informed community materials into accessible train-the-trainer curriculum.
- We CAN CollaborativecoreThree-organization initiative (NKCDC, Impact Services, HACE) formed to reduce crime in Kensington and Fairhill through community mobilization. Coordinates youth study on community policing.
- Impact Loan FundcoreAffiliated community development financial institution providing financing to Kensington neighborhoods since 2001. Works with other lenders to attract businesses, support redevelopment, and finance existing business growth.
- PA CareerLink Northwest PhiladelphiakeyImpact Services serves as the site administrator for PA CareerLink location in Northwest Philadelphia, providing workforce development services.
- Rebuild PhiladelphiakeyCitywide initiative to improve public spaces through soda tax funding. Impact Services is partner for Heitzman Rec Center renovation project.
- Kensington Lending PartnershipcoreMulti-organization partnership including Impact Services providing small business lending and support. Won $5M from JPMorgan Chase PRO Neighborhoods competition in 2018 and additional $530,000 COVID relief funding.
- Dr. Sandra Bloom and colleagueskeyBuilt on existing practices related to trauma and stress effects, shaping how trauma-informed knowledge is integrated into organizational systems.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Impact Services competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Impact Services social profiles
Digital presenceImpact Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Impact Services leadership team
Management profileNumber of profiles
Profiles13 records
Impact Services subsidiaries and ownership
Company hierarchySubsidiaries1 record
Impact Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Impact Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Impact Services
What does Impact Services do?
Impact Services is a nonprofit community action organization that delivers workforce development programs (including re-entry employment services and the PA CareerLink Northwest Philadelphia site), housing services for veterans and their families, and community development initiatives in the Kensington neighborhood of Philadelphia. It also operates the Impact Loan Fund, a community development financial institution providing small business and neighborhood financing since 2001.
Is Impact Services a public or private company?
Impact Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Impact Services founded?
Impact Services was founded in 1974. It employs 101 to 250 people.
Where is Impact Services based?
Impact Services is headquartered in Philadelphia, United States, in the North America region.
How does Impact Services make money?
Four revenue lines are on record. Government Grants and Contracts are the primary driver. The others are foundation and Corporate Philanthropy, donations and impact Loan Fund Lending Activities.
Does Impact Services have an API?
No public API is recorded for Impact Services.
What industry is Impact Services in?
Impact Services's product category is Community Development Services. Its primary akta.pro industry code is BPAGALAA, Impact Investing & Social Finance (Funds, CDFIs, Microfinance), with a secondary code of BPAGAEAC, Family & Parenting Support Services. Its NAICS code is 624190 and its SIC code is 8300.