Concierge Services

What Concierge Services does

Concierge Services SA is a family-owned cleaning and integrated facility services company headquartered in La Chaux-de-Fonds, Switzerland, founded in 1990 by Arménio Isidoro. The company operates across five interconnected service lines: core cleaning (Nettoyage), general facility management (Facility Services), industrial clean room and ultra-cleanliness services (Ultra Propreté), residential building management (Immeuble Services), and household cleaning for individuals (Ménage Services). It serves more than 1,000 clients in Suisse romande across verticals including watchmaking, healthcare, pharmaceutical, agri-food, microelectronics, sports facilities, property management, and private households, and employs 600+ staff deployed across six regional offices in La Chaux-de-Fonds, Bienne, Marin-Epagnier, Domdidier, Yverdon-les-Bains, and Crissier.

The technology stack is centered on operational capability rather than software. Notable components include an internal laundry facility processing over 600 kg of linen per day, the Nilfisk SC50 autonomous floor scrubber deployed in July 2020 (first in French-speaking Switzerland), and a PocketManager-based remote quality control client portal introduced in 2016. Quality and compliance are anchored by triple ISO certification (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) audited by SGS, the FREN '100% Pro' label, SRRT membership for clean room standards, and GDPR/RGPD compliance. Proprietary systems are limited to an integrated QSSE management framework and digital quality monitoring — there is no public API, no AI/ML pipeline, and no disclosed proprietary software product.

The business model is B2B-led professional services revenue plus a smaller B2C consumer stream. Pricing is quote-based and customized per client with monthly billing cadence; gift vouchers (minimum CHF 100) support the Ménage Services retail motion. Go-to-market combines direct field sales for enterprise accounts across regional offices, a website quote-request funnel, a centralized phone line, and a separate e-commerce website for the household consumer brand. Distribution is supplemented by event sponsorships (HCC hockey, Festi'Neuch, EHC Bienne, NUC Volleyball), Canal Alpha TV advertising, and the 2014 CCB Partners alliance with two peer Swiss facility services companies. Strategic COVID-19 era partnerships with CoverSwiss (antimicrobial film, June 2021) and ADD Swiss (Genano air decontamination, June 2021) extended the hygiene product portfolio. The company is privately held with no disclosed funding rounds, no parent company, and Isidoro family control.

Name

Concierge Services

Legal name

Concierge Services SA

Website

https://conciergeservices.ch

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Concierge Services SA is a family-owned Swiss cleaning and integrated facility services company founded in 1990, serving more than 1,000 clients across Suisse romande with 600+ employees via five service lines: core cleaning, facility management, ultra-cleanliness clean rooms, building services, and household cleaning for individuals.

Ownership category

akta.pro rank

Product category

Commercial Cleaning and Facility Management Services

NAICS

Janitorial Services (561720), Real Estate Property Managers (53131)

SIC

Services-Facilities Support Management Services (8744), Real Estate Agents & Managers (For Others) (6531), Services-Help Supply Services (7363)

akta.pro primary industry

Workplace Experience & Concierge Services (BPABAFAG)

akta.pro secondary industries

Workplace Experience & Concierge Services (IMAIALAC), Porterage & Concierge Services (BPABAEAC)

Keywords

• Commercial cleaning services
• Facility management services
• Clean room cleaning
• Building maintenance services
• Household cleaning services

Headquarters

HQ city

La Chaux-de-fonds

HQ country

Switzerland

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Professional Cleaning Services: Core cleaning services for businesses and facilities including regular maintenance cleaning, post-event cleaning, construction cleaning, window cleaning, and specialized cleaning
2. Facility Services: Beyond cleaning - facility management including green space maintenance, parking (snow removal), waste sorting, mail management, office moves, vehicle cleaning, vending restocking, event organization, and transport
3. Ultra Cleanliness / Clean Room Services: Clean room cleaning and ultra-cleanliness services for sensitive industries including watchmaking, microelectronics, mechanics, chemistry, pharmaceuticals, hospitals, food, optics, and research
4. Building Management Services: Building technical services including lighting, heating, ventilation, anomaly detection, maintenance and repairs, building opening/closing, alarm systems
5. Residential Building Services: Property management services including laundry management, boiler control, work management, snow removal, lighting, green spaces, parking management, and emergency handling
6. Household Cleaning for Individuals: Ménage Services division providing professional at-home cleaning for private individuals with declared and trained cleaners
7. Hygiene Products Sales: Sale of hygiene consumables to clients
8. Disinfection and COVID-19 Services: Disinfection totems, decontamination services, and COVID-19 response cleaning services introduced during pandemic

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels10 records

Core offering

Concierge Services SA provides professional cleaning, facility management, clean room decontamination, building maintenance and household cleaning services across Suisse romande. It operates five integrated service divisions — Nettoyage, Facility Services, Ultra Propreté (clean room), Immeuble Services and Ménage Services — serving more than 1,000 business clients, property managers, precision-industry operators and private individuals with over 600 staff dispatched from six regional offices.

Product overview

Concierge Services SA is a cleaning and facility services company offering a comprehensive portfolio of five interconnected service lines: Nettoyage (core cleaning services), Facility Services (general facility management), Ultra Propreté Services (industrial clean room cleaning), Immeuble Services (building maintenance), and Ménage Services (private household cleaning). The company serves over 1,000 clients across French-speaking Switzerland, operates in multiple sectors (food, retail, education, industry, healthcare, sports, property management, and private individuals), and employs over 600 staff. Services range from routine maintenance cleaning to specialized industrial decontamination, building technical management, and private household services.

Differentiator

Problem solved

Functional benefit

Products and services

• Nettoyage (Core Commercial Cleaning) Core cleaning and maintenance services for businesses, institutions, sports facilities, healthcare facilities, schools and industrial sites across Suisse romande. Includes routine maintenance cleaning, concierge replacement, floor restoration, window and facade cleaning, post-event cleaning, construction cleaning, special/acrobatic cleaning and the sale of hygiene consumables.
• Facility Services General facility management services beyond cleaning, including building technical management (lighting, heating, ventilation, anomaly detection, maintenance and repairs, alarm systems), green space maintenance, parking (snow removal), waste sorting, mail management, office moves, vehicle cleaning, vending restocking, event organisation, transport and laundry processing.
• Ultra Propreté Services (Clean Room) Industrial clean room cleaning services for high-tech sectors. Operates across all ISO classes and complies with HACCP standards. Includes chemical, microbiological and particulate decontamination, and 'mise à blanc' (blanking) services. Serves watchmaking, microelectronics, mechanics, chemistry, pharmaceuticals, hospitals, food, optics and research sectors.
• Immeuble Services (Building Maintenance) Building maintenance services for property managers and owners. Includes laundry management, heating control, work preparation and planning, snow removal, lighting maintenance, green space management, parking management and emergency/fault management, providing a single multi-service provider for residential and commercial real estate.
• Ménage Services (Household Cleaning) Professional household cleaning and maintenance services for private individuals, delivered through a dedicated sub-brand with its own website (menageservices.ch). Offers customised cleaning plans with declared and trained cleaning staff, on-demand booking and gift certificates (minimum CHF 100).
• Nilfisk SC50 Autonomous Floor Scrubber Service Autonomous floor-scrubbing service delivered using the Nilfisk SC50, the first deployment in Western Switzerland. Allows cleaning staff to focus on higher-value tasks while delivering consistent, high-performance results with minimal supervision.
• Disinfection Totem Service (COVID-19 Protection) Disinfection totem posts deployable in minutes, providing virus protection for staff and visitors in client premises. Launched as a COVID-19 response service.

Quantifiable outcome

• Manages cleaning for over 1000 clients in Suisse romande
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• CoverSwissminorGTM or Marketing Partner · 3 June 2021CoverSwiss is the Swiss reseller of Coversafe, an antimicrobial film developed by GERGONNE using natural PYLOTE technology. Concierge Services offers this COVID-19 protection solution to clients.
• ADD SwissminorGTM or Marketing Partner · 3 June 2021ADD Swiss commercializes Genano products - air decontaminators and purifiers that are effective tools in the fight against COVID-19 and viruses.
• HC La Chaux-de-Fonds (HCC)coreGTM or Marketing Partner · 19 August 2020Long-standing partnership renewed until 2023 with local hockey club HCC. The partnership confirms mutual trust and respect between the two local companies based in La Chaux-de-Fonds. Concierge Services director Arménio Isidoro is a prominent supporter.
• CCB PartnerscoreStrategic or Co-development Partner · 1 January 2014CCB Partners is an alliance of 3 renowned facility service companies with over 60 years of combined experience and more than 1500 collaborators. Member companies are independent and founder-managed.
• Neuchâtel Xamax FCSminorGTM or Marketing PartnerSponsorship and stadium cleaning services for local football club competing in Swiss football league.
• Festi'NeuchcoreGTM or Marketing PartnerPartnership renewed for the 9th consecutive year with the major music festival at Lake Neuchâtel. Partnership based on trust reflecting the company's commitment to important canton events.
• NIFFF (Neuchâtel International Fantastic Film Festival)minorGTM or Marketing PartnerPresence at 2019 edition of the film festival which is among 9 festivals supported by the Swiss Confederation and member of the European Fantastic Film Festivals Federation.
• EHC BienneminorGTM or Marketing PartnerPartnership where Concierge Services management presents the 'Best Player of the Month' award.
• NUC VolleyballminorGTM or Marketing PartnerSupport for local volleyball club competing in European cup matches.
• SGS (Société Générale de Surveillance SA)coreOthersSwiss certification company providing ISO 9001, ISO 14001, and ISO 45001 certifications through annual audits.
• SRRT (Swiss Society for Contamination Prevention)coreStrategic or Co-development PartnerConcierge Services is a member of SRRT-SwissCCS, a scientific and technical association for the promotion and propagation of clean room technology. It represents Switzerland in European and international clean room technology standardization bodies.

Scale indicators4 records

Recent moves14 records

Expansion highlights7 records

Broad incumbents

• Dussmann Group: German facility services provider (Dussmann Service) operating across cleaning, security, catering and technical building services. Comparable in integrated facility management offering, with stronger German footprint and similar enterprise customer base.
• Sodexo SA: French multinational facility management and food services group with a presence across Switzerland. Overlaps with Concierge Services in cleaning, workplace services and integrated facility management for enterprise clients.
• ISS A/S: Global facility services leader headquartered in Denmark, with significant Swiss operations spanning cleaning, workplace experience, property and technical services. Comparable in service breadth and customer segments though operating at a much larger scale.
• WISAG Industrie Service Holding SE: German facility and industrial services group with cleaning, property and technical services. Comparable in service breadth, particularly relevant where Concierge Services serves industrial and precision-manufacturing clients in Suisse romande.
• Apleona Group: German facility management and real estate services company offering cleaning, building maintenance and integrated FM. Comparable to Concierge Services in commercial cleaning and property-related services, primarily serving German-speaking markets but with Swiss operations.
• CWS International GmbH: European provider of hygiene, washroom and facility services including cleaning. Comparable in commercial hygiene and washroom services to businesses; overlap with Concierge Services' hygiene products and consumables line.
• Vebego Holding B.V. Dutch-headquartered family-owned facility services group active across Switzerland and Europe through brands like Reggeborgh/Cleaning Service. Comparable in family-ownership structure and broad janitorial/facility services portfolio.

Regional players

• Gegenbauer Holding GmbH & Co. KG: German-Austrian facility services group providing cleaning, building services and security across the DACH region. Comparable in integrated service model and similar target segments, but operates primarily in German-speaking markets rather than Suisse romande.

Emerging players

• Pluss Personalmanagement GmbH: German staffing and cleaning services provider with industrial, commercial and clean room offerings. Comparable in industrial cleaning and clean room services to Concierge Services' Ultra Propret\u00e9 division, with growing Swiss cross-border activity.

Direct peers

• Honegger AG: Swiss facility services and cleaning company with national coverage. Closest direct competitor to Concierge Services in the Suisse romande region, offering similar janitorial, facility management and building services to commercial and residential customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/conciergeservices.ch
• LinkedInlinkedin.com/company/concierge-services-sa
• Instagraminstagram.com/conciergeservicessa

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concierge Services