Telecats
Telecats provides Interactive Voice Response, Automatic Speech Recognition and Voice over IP products and services.
- Company typePublic
- Founded1993
- HeadquartersEnschede, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Telecats does
Telecats provides Interactive Voice Response, Automatic Speech Recognition and Voice over IP products and services. It offers speech technology to recognize and route calls, analyze the customer's demand based on content and emotion, and search audio files; and contact center solution that is equipped with priority queuing and routing (ACD) and computer telephony integration (CTI), call recording, and optional speech analytics.
Telecats firmographics
Firmographics- Name
- Telecats
- Legal name
- Concentrix Corporation
- Website
- https://www.telecats.nl
- Company type
- Public
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Telecats provides Interactive Voice Response, Automatic Speech Recognition and Voice over IP products and services.
- Ownership category
- akta.pro rank
Telecats industry classification
Industry- Product category
- Telephony Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
Keywords
Where Telecats is headquartered
LocationHeadquarters
- HQ city
- Enschede
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Telecats business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Technology and Services: End-to-end technology and services revenue including strategy consulting, digital transformation, AI implementation, and operational services for enterprise clients
- Professional Services: Implementation, consulting, and managed services engagements typically structured as annual or multi-year contracts
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Telecats product offering
Product offeringCore offering
Telecats provides Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Voice over IP (VoIP) products to a worldwide client base. The company was founded in 1993 and is based in Enschede, Netherlands, operating as a small privately held vendor focused on speech-enabled telephony and contact-center solutions.
Product overview
The company operates as a services-led technology organization offering a unified platform of AI-powered products supported by professional services. The iX Product Suite (iX Hero, iX Hello) serves as the core AI product layer, while Strategy & Design, Data & Analytics, Enterprise Technology, and Digital Operations represent the service delivery components that implement and operationalize the AI products at enterprise scale.
Differentiator
Problem solved
Functional benefit
Brands
- iX Product Suite: Enterprise-grade artificial intelligence and natural language processing platform that sharpens customer experience, operations and data. Includes products iX Hero and iX Hello.
- iX Hello
- iX Hero
- The Nest
- Think Human Fund
Products and services
- Interactive Voice Response (IVR) products Interactive Voice Response products that automate call handling and menu-based self-service for telephony users, sold by Telecats to its worldwide client base.
- Automatic Speech Recognition (ASR) products Automatic Speech Recognition products that enable speech-driven interaction with telephony systems, sold by Telecats to its worldwide client base.
- Voice over IP (VoIP) products Voice over IP products that provide IP-based telephony capabilities for customers, sold by Telecats to its worldwide client base.
Quantifiable outcome
- MYOB scaled digital support by 57% to handle rising customer demand
- +2 more outcomes
Companies that use Telecats
Customer profileNamed customers3 records
Segments9 records
Ideal customer profiles1 record
Telecats technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature3 records
Telecats partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Google CloudcoreStrategic technology partnership providing cloud infrastructure and AI/ML capabilities integrated into Concentrix service offerings for enterprise digital transformation
- MicrosoftcoreStrategic technology partnership leveraging Microsoft cloud, productivity, and AI platforms for enterprise solutions
- Amazon Web Services (AWS)coreStrategic technology partnership providing AWS cloud infrastructure and AI services for enterprise deployments
- SalesforcecoreStrategic partnership for CRM and customer experience solutions integration
- ServiceNowcoreStrategic partnership for enterprise service management and workflow automation solutions
- WorkdaycoreStrategic partnership for enterprise HR and financial management solutions integration
- The Nest - Scale-Up SpecialistsminorInternal scale-up specialists program helping emerging companies accelerate growth through Concentrix capabilities
- Think Human FundminorSocial impact initiative supporting human-centered technology development and innovation
Scale indicators5 records
Telecats competitors and assessment
Company assessmentDirect peers
- Genesys: Genesys is a leading cloud contact center and customer experience platform offering IVR, speech analytics, and conversational AI capabilities, directly comparable to Telecats' IVR/ASR/VoIP product foundation.
- Five9: Five9 provides a cloud contact center platform with intelligent IVR, speech recognition, and voice automation, directly overlapping with Telecats' core product capabilities.
- Twilio: Twilio offers communications APIs including voice, IVR, and ASR capabilities via programmable platforms, comparable to Telecats' telephony and speech recognition product stack.
- NICE: NICE provides enterprise contact center software, IVR, and speech analytics with strong AI/analytics positioning, overlapping with Telecats' voice automation and enterprise customer experience focus.
- Talkdesk: Talkdesk is a cloud contact center AI specialist offering IVR, voice bots, and conversational AI, directly comparable to Telecats' IVR/ASR product line.
- 8x8: 8x8 provides cloud communications and contact center solutions including IVR and voice automation, directly overlapping with Telecats' core VoIP/IVR offering.
- Vonage: Vonage (now part of Ericsson) provides communications APIs including voice, SIP, and IVR capabilities, comparable to Telecats' VoIP and telephony product foundation.
Broad incumbents
- Avaya: Avaya is a long-standing unified communications and contact center incumbent with IVR and voice platform offerings, comparable to Telecats but serving a broader enterprise communications portfolio.
- Amazon Connect: Amazon Connect is AWS's cloud contact center offering with built-in IVR, speech recognition, and conversational AI, a hyperscaler-led alternative comparable to Telecats' voice automation stack.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center provides enterprise voice, IVR, and unified communications as part of a broader collaboration portfolio, comparable to Telecats' enterprise voice offering but bundled into a much wider platform.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks4 records
Key highlights5 records
Customer concentration
Telecats social profiles
Digital presenceTelecats financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telecats leadership team
Management profileNumber of profiles
Profiles2 records
Telecats subsidiaries and ownership
Company hierarchySubsidiaries1 record
Telecats funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telecats M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telecats
What does Telecats do?
Telecats provides Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Voice over IP (VoIP) products to a worldwide client base. The company was founded in 1993 and is based in Enschede, Netherlands, operating as a small privately held vendor focused on speech-enabled telephony and contact-center solutions.
Is Telecats a public or private company?
Telecats is a public company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Telecats founded?
Telecats was founded in 1993. It employs 11 to 50 people.
Where is Telecats based?
Telecats is headquartered in Enschede, Netherlands, in the Europe region.
How does Telecats make money?
Two revenue lines are on record. Technology and Services are the primary driver. The others are professional Services.
Who are Telecats's main competitors?
Direct peers on record are Genesys, Five9, Twilio, NICE, Talkdesk, 8x8 and Vonage. Broad incumbents are Avaya, Amazon Connect and Cisco (Webex Contact Center).
Does Telecats have an API?
No public API is recorded for Telecats.
What industry is Telecats in?
Telecats's product category is Telephony Software. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms. Its NAICS code is 56142 and its SIC code is 4813.