PharmaComplete
PharmaComplete is a U.S. management consulting firm founded in 2019 that serves independent, long-term care, and medical-at-home pharmacies with strategic advisory services plus subscription software (Apollo and Onyx) for verification, LTC@H intelligence, and cash optimization.
- Company typePrivate
- Founded2019
- HeadquartersOxford, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What PharmaComplete does
PharmaComplete is a privately-held management consulting firm headquartered in central North Carolina that serves the U.S. independent and long-term care pharmacy industry. Founded in 2019 by Paul Shelton—a pharmacy industry veteran previously with Parata Systems and McKesson Corporation—the company was established to address specialized support needs that existing providers were not meeting for independent pharmacies. The firm operates with a small team (1-10 employees, with a five-person executive leadership bench) spread across North Carolina, Maryland, Virginia, and Texas, and runs a direct, consultative go-to-market driven through the company website, HubSpot intake forms, and inbound demo requests.
The company's offering is hybrid. On the services side, PharmaComplete delivers four practice areas: Pharmacy Operations (workflow design, layout, billing review, credentialing), Pharmacy Start-Up/Expansion (turn-key build support including construction, licensing, vendor negotiation, and integration), Business Development (market assessment, competitive analysis, growth planning), and PharmaComplete Support (post-engagement 30-day, 10-hour tailored assistance). On the technology side, the PharmaComplete Technology Solutions (PCTS) arm—powered by an In Touch Technologies partnership—offers two subscription software products: Apollo, which consolidates verification signals and supports Long-Term Care at Home (LTC@H) attestation matching and qualification workflows; and Onyx, which optimizes cash claim workflows to reduce avoidable margin losses. Reference customers include Centennial Pharmacy Services (enterprise), Sona Pharmacy (SMB), and Center Street Pharmacy (SMB), with claimed outcomes of adding tens of thousands of prescriptions per year and hundreds of thousands of dollars in bottom-line contribution to client pharmacies.
The business model blends multi-year, scope-based professional services engagements (consulting projects, turn-key startup builds) with annual subscription SaaS revenue from Apollo and Onyx and a managed services layer for post-engagement support. Pricing is not publicly disclosed across any tier. Customer segmentation spans Independent Community Pharmacies (primary), Long-Term Care Pharmacies, Medical-At-Home Pharmacies, and Pharmacy Startups, with explicit service to Large Pharmacy Organizations as well. The firm is founder-led, privately held, with no disclosed institutional funding or ownership changes.
PharmaComplete firmographics
Firmographics- Name
- PharmaComplete
- Legal name
- PharmaComplete
- Website
- https://pharmacomplete.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- PharmaComplete is a U.S. management consulting firm founded in 2019 that serves independent, long-term care, and medical-at-home pharmacies with strategic advisory services plus subscription software (Apollo and Onyx) for verification, LTC@H intelligence, and cash optimization.
- Ownership category
- akta.pro rank
PharmaComplete industry classification
Industry- Product category
- Pharmacy Consulting Services
- NAICS
- Management Consulting Services (54161), Software Publishers (5132)
- SIC
- Services-Management Consulting Services (8742), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Pharmacy Benefit Analytics, Reporting & Employer Consulting (HLAEAKAK)
- akta.pro secondary industries
- Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG), Retail & Community Pharmacies (Chain/Independent) (HLAFALAA)
Keywords
Where PharmaComplete is headquartered
LocationHeadquarters
- HQ city
- Oxford
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
PharmaComplete business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Consulting Services: Professional consulting services for pharmacy operations, business development, and pharmacy start-up/expansion. Services include operational assessments, process mapping, credentialing assistance, billing practices review, and market positioning.
- Technology Subscriptions (Apollo & Onyx): Software-as-a-service subscriptions for independent pharmacies with included support packages. Subscriptions include access to verification tools, cash optimization workflows, help desk support, and ongoing software updates.
- PharmaComplete Support: Post-assessment support services providing 30 days of dedicated assistance with up to 10 hours of tailored support to optimize pharmacy operations and profitability.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Full Turn-Key Solution - End-to-end pharmacy build support |
| Other | Multi-year contract | Operational Support - 30 days post-assessment with 10 hours support |
| Subscription | Annual | Apollo Subscription - Verification & LTC@H Intelligence |
| Subscription | Annual | Onyx Subscription - Cash Optimization |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
PharmaComplete product offering
Product offeringCore offering
PharmaComplete is a management consulting firm that provides tailored pharmacy operations, business development, and pharmacy start-up/expansion services to independent, long-term care, and medical-at-home pharmacies. It also sells proprietary subscription pharmacy software—Apollo (verification and LTC@H intelligence) and Onyx (cash optimization)—under the PCTS brand, supported by a help desk and ongoing product updates. Customers engage the firm through direct, consultative sales for projects ranging from operational assessments to full turn-key pharmacy builds.
Product overview
PharmaComplete offers a portfolio of pharmacy technology solutions and consulting services. The core technology products are Apollo (verification and LTC@H intelligence) and Onyx (cash optimization), which work together to help independent pharmacies protect margin, manage risk, and identify qualified patients. These software products are offered as subscription services with included support resources. In addition to technology products, PharmaComplete provides consulting services including Business Development, Pharmacy Start-Up/Expansion, Pharmacy Operations, and PharmaComplete Support—all designed to help pharmacies enhance efficiency, grow revenue, and navigate regulatory compliance.
Differentiator
Problem solved
Functional benefit
Brands
- Apollo: Verification and LTC@H Intelligence software that consolidates key verification signals and supports LTC@H attestation matching/qualification workflows.
- Onyx
Products and services
- Apollo Subscription software that consolidates key verification signals into one place to confirm recency requirements and support LTC@H attestation matching and qualification workflows, helping independent pharmacies identify LTC@H-qualified patients with greater confidence.
- Onyx Subscription software that helps pharmacies run a more consistent, compliant cash claim workflow using structured data feeds to align pricing and claim logic, reduce 'upside-down' claims, and protect margin.
- Pharmacy Start-Up/Expansion Comprehensive consulting support for pharmacy startups and expansions covering every stage of a pharmacy build, from basic project management through full turn-key solutions including construction support, credentialing, vendor selection, and contract negotiation.
- Pharmacy Operations Tailored consulting service for pharmacy operators covering layout design, revenue enhancement, clinical services, billing practices review, team assessments, process mapping, and credentialing assistance.
- Business Development Comprehensive consulting service that delivers market assessments, competitive landscape analysis, growth opportunity identification, and strategic planning for pharmacies looking to expand market share and adapt to industry challenges.
- PharmaComplete Support Fixed-scope post-assessment support service covering Pharmacy Operations Support, Pharmacy Business Development, and Pharmacy Operations Support Plus Financials to address growth, efficiency, and financial management challenges facing pharmacies.
Quantifiable outcome
- Directly contributed to growth of numerous pharmacies by tens of thousands of prescriptions per year and hundreds of thousands of bottom-line dollars
Companies that use PharmaComplete
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles4 records
PharmaComplete technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
PharmaComplete partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- In Touch Technologies (PCTS Powered by)corePharmaComplete Technology Solutions (PCTS) is powered by In Touch Technologies. This partnership provides the technology infrastructure for Apollo and Onyx pharmacy software solutions.
Scale indicators1 record
Recent moves5 records
Expansion highlights5 records
PharmaComplete competitors and assessment
Company assessmentBroad incumbents
- McKesson Corporation: One of the largest pharmaceutical distributors and pharmacy services companies in the US. PharmaComplete co-founder Paul Shelton previously held a senior role at McKesson, and McKesson serves many of the same independent and LTC pharmacy customers through distribution, services, and technology offerings.
- Parata Systems: Pharmacy automation and technology vendor serving independent, chain, and LTC pharmacies. Parata is a comparable in serving the operational and workflow needs of independent pharmacies and is part of PharmaComplete's founder pedigree.
- RedSail Technologies (QS/1): Pharmacy management software vendor serving independent and chain pharmacies through QS/1 and other brands. Represents the entrenched incumbent software platform against which PharmaComplete's Apollo and Onyx tools compete.
- Liberty Software: Pharmacy management system vendor serving independent pharmacies with workflow, clinical, and business tools. Direct competitor to the operational software layer where PharmaComplete's products are deployed.
- Walgreens Boots Alliance: Major US and global pharmacy retailer that, through Boots and related services, invests in independent pharmacy partner programs and operational tools. Represents the chain-side incumbent that competes for the same patient and prescription volume as PharmaComplete's independent pharmacy clients.
Direct peers
- PioneerRx: Pharmacy management software platform purpose-built for independent pharmacies, with workflow, clinical, and business tools. Competes directly with the operational software layer that PharmaComplete's Apollo and Onyx products are layered on top of.
- PharmaForce Group: Pharmaceutical and pharmacy management consulting firm providing operational, sales, and strategic services to manufacturers, distributors, and pharmacy operators. Direct comparable as a consulting-focused peer in the pharmacy services space.
Emerging players
- RxBenefits: Pharmacy benefit consulting and administration firm that helps employers and plans optimize prescription drug benefits. Comparable to PharmaComplete's pharmacy benefit and analytics consulting offerings for employer-sponsored plans and independent pharmacy partners.
- Aspen RxHealth: Clinical pharmacy services and technology company that connects pharmacists with patients for medication management and adherence. Comparable to PharmaComplete's clinical and patient-success offerings for independent and LTC pharmacies.
- Catalina Health: Pharmacy patient engagement and adherence technology provider serving retail pharmacies and pharma manufacturers. Comparable as an adjacent pharmacy technology and services vendor with overlapping independent pharmacy customers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
PharmaComplete social profiles
Digital presencePharmaComplete financial estimates
Financial estimateRevenue estimate
Valuation estimate
PharmaComplete leadership team
Management profileNumber of profiles
Profiles5 records
PharmaComplete funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PharmaComplete M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PharmaComplete
What does PharmaComplete do?
PharmaComplete is a management consulting firm that provides tailored pharmacy operations, business development, and pharmacy start-up/expansion services to independent, long-term care, and medical-at-home pharmacies. It also sells proprietary subscription pharmacy software—Apollo (verification and LTC@H intelligence) and Onyx (cash optimization)—under the PCTS brand, supported by a help desk and ongoing product updates. Customers engage the firm through direct, consultative sales for projects ranging from operational assessments to full turn-key pharmacy builds.
Is PharmaComplete a public or private company?
PharmaComplete is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PharmaComplete founded?
PharmaComplete was founded in 2019. It employs 1 to 10 people.
Where is PharmaComplete based?
PharmaComplete is headquartered in Oxford, United States, in the North America region.
How does PharmaComplete make money?
Three revenue lines are on record. Consulting Services are the primary driver. The others are technology Subscriptions (Apollo & Onyx) and pharmaComplete Support.
Who are PharmaComplete's main competitors?
Broad incumbents on record are McKesson Corporation, Parata Systems, RedSail Technologies (QS/1), Liberty Software and Walgreens Boots Alliance. Direct peers are PioneerRx and PharmaForce Group. Emerging players are RxBenefits, Aspen RxHealth and Catalina Health.
Does PharmaComplete have an API?
No public API is recorded for PharmaComplete.
What industry is PharmaComplete in?
PharmaComplete's product category is Pharmacy Consulting Services. Its primary akta.pro industry code is HLAEAKAK, Pharmacy Benefit Analytics, Reporting & Employer Consulting, with a secondary code of HLACAKAG, Specialty Pharmacy & Complex Therapy Management Platforms. Its NAICS code is 54161 and its SIC code is 8742.