Catholic Charities

What Catholic Charities does

Catholic Charities, Diocese of Norwich, Inc. is a 501(c)(3) nonprofit social services organization founded in 1921 and headquartered at 331 Main Street, Norwich, Connecticut. It operates as the official social services agency of the Diocese of Norwich and delivers free, need-based assistance to vulnerable individuals and families regardless of race, religion, or national origin. The organization runs four community-based offices in Norwich, New London, Willimantic, and Middletown, serving New London, Middlesex, Windham, and Tolland counties in Eastern Connecticut, and reaches more than 12,000 people annually.

The service portfolio is built around a core Intensive Case Management / Emergency Basic Needs Program that provides wrap-around support including food, transportation, rental and utility assistance, budgeting education, and job-readiness training. Adjacent programs include Pregnancy & Parenting Support (with a long-standing Layette partnership with the Norwich Diocesan Council of Catholic Women), Adoption Referrals, SNAP enrollment assistance, an Emergency Food Pantry, seasonal Holiday Assistance, and a Milk Bank Depot at the New London office in partnership with Mother's Milk Bank Northeast. A Financial Empowerment Program, co-developed with the Consumer Financial Protection Bureau and Catholic Charities USA, adds structured financial-literacy curricula to the mix. The organization holds Council on Accreditation (COA) accreditation.

The revenue model is donation- and grant-driven rather than fee-based. Funding comes from individual and community donations (including an annual gala), capacity-building and program grants from foundations such as Chelsea Groton Bank, Preston Community Foundation, People's United Community Foundation, and United Way of Southeastern Connecticut, government contracts (SNAP administration), and national support via Catholic Charities USA for disaster response. All services are delivered free of charge to qualifying clients based on need, with no fees collected.

Name

Catholic Charities

Legal name

Catholic Charities, Diocese of Norwich, Inc.

Website

https://ccfsn.org

Company type

Private

Founded year

1921

Operating status

Operating

Headcount range

101–250 employees

Short description

Catholic Charities, Diocese of Norwich is a 501(c)(3) nonprofit founded in 1921 that delivers free emergency assistance, case management, pregnancy and parenting support, adoption referrals, and SNAP enrollment to vulnerable individuals and families across Eastern Connecticut via four offices.

Ownership category

akta.pro rank

Product category

Human and Social Services (Nonprofit)

NAICS

Individual and Family Services (6241), Religious Organizations (8131), Community Food Services (624210), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industry

Faith-Based Humanitarian Aid & Relief Ministries (BPAGAJAF)

Keywords

• Social services
• Emergency assistance
• Case management
• Pregnancy support
• Adoption referrals

Headquarters

HQ city

Norwich

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Donations and Charitable Contributions: Catholic Charities relies on donations from individuals, organizations, and community partners to fund its social service programs. The organization conducts annual fund campaigns and receives support through events like galas and community drives.
2. Government Grants and Contracts: The organization receives government funding including SNAP program support and capacity building grants from organizations like United Way.
3. Community Foundation Grants: Receives grants from community foundations including Chelsea Groton Bank and Preston Community Foundation for specific programs like Emergency Basic Needs.

Pricing tiers

Distribution channels1 record

Marketing channels7 records

Core offering

Catholic Charities, Diocese of Norwich delivers free, faith-based social services to vulnerable individuals and families in Eastern Connecticut. Its core offering is intensive case management combined with an Emergency Basic Needs Program that provides wrap-around assistance including food, transportation, rental/utility help, budgeting education, job readiness training, and emergency relief, complemented by pregnancy and parenting support, adoption referrals, SNAP enrollment, and financial empowerment education.

Product overview

Catholic Charities, Diocese of Norwich is a social services nonprofit organization offering a coordinated portfolio of assistance programs. The core Case Management/Emergency Basic Needs Program provides wrap-around social services including emergency assistance, food, transportation, rental/utility help, financial education, and job readiness. This connects to specialized programs including Pregnancy & Parenting Support, Adoption Referrals, SNAP enrollment assistance, and the Financial Empowerment Program (developed with Consumer Financial Protection Bureau). The agency operates four community-based offices in Norwich, New London, Willimantic, and Middletown serving New London, Middlesex, Windham, and Tolland counties in Eastern Connecticut. Additional programs include food pantry services, holiday assistance, layette programs for families with infants, and milk bank depot services. The organization was founded in 1921 and serves over 12,000 individuals annually regardless of race, religion, or national origin.

Differentiator

Problem solved

Functional benefit

Products and services

• Intensive Case Management / Emergency Basic Needs Program Comprehensive long-term wrap-around social services program providing emergency food, transportation assistance, rental and utility assistance, budgeting education, job readiness training, and emergency relief to individuals and families in crisis in Eastern Connecticut.
• Pregnancy & Parenting Support Services Program providing education, support groups, baby essentials, breast pump assistance, furniture referrals, and parenting resources for expectant mothers and parents with infants in Eastern Connecticut.
• Adoption Referrals Program Adoption services including matching birth mothers with adoptive families, conducting home studies, coordinating with agencies in other states, and providing post-adoption support and search services for birth parents, adoptive families, and adult adoptees.
• SNAP Enrollment Assistance Assistance program helping eligible individuals and families apply for and receive Supplemental Nutrition Assistance Program (SNAP) benefits, including application support and information about eligibility.
• Financial Empowerment Program Four-part financial education series covering cash flow management, credit reports, consumer debt, and saving for emergencies, developed for low-income individuals and families in Eastern Connecticut.
• Emergency Food Pantry Food distribution service providing canned goods and emergency food assistance to individuals and families in need throughout Eastern Connecticut.
• Holiday Assistance Programs Seasonal programs including Thanksgiving food baskets, Christmas toy drives, and 'A Very Giving Christmas' providing holiday meals and gifts to struggling families in Eastern Connecticut.
• Layette Program Partnership with the Norwich Diocesan Council of Catholic Women providing baby clothes, diapers, blankets, and essential items to low-income families with infants and toddlers in Eastern Connecticut.
• Milk Bank Depot Services The New London office serves as a Milk Bank Depot for Mother's Milk Bank Northeast, accepting screened donor breast milk and distributing it to infants in need across the Northeast.

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered minor and core.

• Connecticut Department of Veterans AffairsminorStrategic or Co-development Partner · 1 September 2023Catholic Charities participates in annual Stand Down Day event providing canned goods, SNAP application assistance, and information about services available to veterans.
• Connecticut TigersminorGTM or Marketing Partner · 1 August 2018Partnership through MiLB CommUNITY Initiative presented by Allegiant Airlines. Catholic Charities benefited from food drives at Dodd Stadium games. Fans donated non-perishable food items at the front gate.
• Norwich Diocesan Council of Catholic Women (NDCCW)coreStrategic or Co-development Partner · 1 January 1921The NDCCW founded Catholic Charities in 1921 and has maintained a continuous partnership for over 100 years. The council organizes the annual Layette Program collecting baby items (clothes, diapers, blankets) for distribution to low-income families. The partnership includes fundraising support and advocacy.
• Mother's Milk Bank NortheastminorStrategic or Co-development PartnerCatholic Charities New London office serves as a Milk Bank Depot for moms wishing to donate breast milk. The milk is screened by Mother's Milk Bank Northeast and distributed to infants in need across the Northeast.
• Consumer Financial Protection BureauminorStrategic or Co-development PartnerPartnership to design Financial Empowerment Program - a four-part series covering cash flow, credit reports, consumer debt, and saving for emergencies.
• Catholic Charities USAcoreStrategic or Co-development PartnerNational affiliation providing disaster response support, mobile response units, and 100% of donated funds forwarded to local agencies during disasters like Hurricane Florence.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Catholic Charities USA: National umbrella body for the Catholic Charities network. Catholic Charities Diocese of Norwich is a member agency, providing shared disaster response infrastructure and national advocacy that materially shape the local agency's funding and service capabilities.
• Goodwill of Western and Northern Connecticut: Connecticut's larger nonprofit workforce development and social services provider; overlapping on job-readiness and emergency assistance programming but operating at materially greater scale and a wider geographic scope.

Direct peers

• Catholic Charities of Hartford: Another diocesan Catholic Charities agency serving a different region of Connecticut with the same core mix of case management, pregnancy support, adoption referrals, and emergency assistance — the closest one-to-one comparable peer in the same state.
• Salvation Army Southern New England: Faith-based nonprofit delivering overlapping social services (emergency assistance, food, holiday programs, case management) across the same Connecticut footprint. The closest non-Catholic direct competitor in client base and service mix.
• Thames Valley Council for Community Action (TVCCA): Community Action Agency serving the same Eastern Connecticut counties with overlapping anti-poverty programming including case management, emergency assistance, food distribution, and utility/rental support — the principal non-faith-based direct peer in the territory.
• Jewish Federation of Eastern Connecticut: Faith-rooted social services agency serving the same regional community with case management, financial assistance, and emergency aid — a direct peer in faith-rooted, community-based social service delivery.
• Catholic Charities of Bridgeport: Diocesan Catholic Charities agency covering Southwest Connecticut with similar service mix (case management, pregnancy support, adoption). Comparable in structure, programs, and funding profile to the Norwich agency.

Others

• United Way of Southeastern Connecticut: Long-standing capacity-building grant partner of Catholic Charities; operates overlapping social-service grantmaking and community programs in the same four-county service area, making it both a partner and a partial peer in the regional nonprofit ecosystem.
• Connecticut Department of Social Services: State agency that funds SNAP navigation and other public benefits administered/connected through Catholic Charities. Acts as a customer (funder), referral source, and ecosystem enabler rather than a direct competitor.
• Mothers' Milk Bank Northeast: Operational partner via the New London office's Milk Bank Depot; adjacent in mission (infant and family health access) and illustrates the kind of programmatic partnership that extends the agency's differentiated service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/catholiccharitiesnorwichct
• Xx.com/cc_norwich

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Catholic Charities