Hollyburn Family Services

What Hollyburn Family Services does

Hollyburn Family Services is a non-profit social services agency founded in 1990 and headquartered in North Vancouver, British Columbia, that operates a multi-service portfolio for vulnerable children, youth, adults with developmental disabilities, and families. Core service lines include Therapeutic Care Homes (residential care for autism, developmental disabilities, and mental health challenges under MCFD and VACFSS contracts), the Home Share Program (Community Living BC-funded placements matching adults with developmental disabilities to caregivers compensated at $1,500–$4,000 per month), Foster Parent Support & Training, Children & Family Programs (parent training, FASD support, family preservation, parent-teen mediation), and — following the April 2025 NARSF acquisition — Health and Harm Reduction Programs on Vancouver Island including HIV/HCV testing, naloxone distribution, and outreach. The organization is CARF-accredited continuously since 2003 (renewed April 2024) and was recognized in June 2025 as one of Canada's Best Workplaces in Government and Social Services.

The business model is a hybrid of government-funded managed services and fee-for-service revenue. The majority of operations are contracted with four BC government counterparties — MCFD, VACFSS, Community Living BC, and Island Health — under multi-year service agreements. Fee-for-service counselling is delivered through the affiliated Hollyburn Support Services entity, with tiered pricing from $60 per session (practicum student) to $170 per session (senior counsellor, 3+ years experience). Service delivery is omnichannel: in-home and in-office across Metro Vancouver and Vancouver Island, mobile outreach in Central Vancouver Island, and virtual/telephone counselling province-wide. Hollyburn runs four physical offices (North Vancouver HQ, Surrey, two Nanaimo) and reports a headcount in the 251–500 range.

Underlying technology is conventional rather than differentiated: telehealth and virtual counselling platforms for remote service delivery, with no disclosed AI/ML capability, no public API, and no proprietary software products. The organization's competitive position rests on regulatory accreditation (CARF since 2003), embedded multi-decade relationships with BC government funders, and a tripartite affiliated ecosystem (Hollyburn Family Services, Hollyburn Support Services, Hollyburn Community Services Society) that creates cross-referral continuity.

Name

Hollyburn Family Services

Legal name

Hollyburn Family Services

Website

https://hollyburn.ca

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

Hollyburn Family Services is a non-profit social services agency operating in British Columbia since 1990, delivering therapeutic care homes, foster parent support, home share placements, counselling, and harm reduction programs to children, youth, adults with developmental disabilities, and families under contract with MCFD, VACFSS, Community Living BC, and Island Health.

Ownership category

akta.pro rank

Product category

Social Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK), Family Coaching, Parent-Mediated & Home Visiting EI Services (EDACAFAJ)

Keywords

• Social services
• Family counselling
• Therapeutic care homes
• Foster parent support
• Harm reduction programs

Headquarters

HQ city

North Vancouver

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts: Contracted services under Ministry of Children and Family Development (MCFD), Vancouver Aboriginal Child & Family Services Society (VACFSS), and Community Living BC for therapeutic care homes, foster parent support, family preservation, and adult residential services
2. Fee-for-Service Counselling: Professional counselling services provided on a fee-for-service basis through Hollyburn Support Services, with session fees ranging from $60-$170 depending on counsellor level
3. Publicly Funded Programs: Free community programs including Family Support Services, Parent-Teen Mediation, FASD Support, and harm reduction services funded through MCFD and Island Health

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Hollyburn Family Services is a non-profit social services agency delivering therapeutic care homes, professional counselling, foster parent support, home share placements, family preservation services, and harm reduction programming to children, youth, adults with developmental disabilities, and families across British Columbia. Services are delivered through contracted government programs (MCFD, VACFSS, Community Living BC, Island Health) and fee-for-service counselling via its Hollyburn Support Services arm.

Product overview

Hollyburn Family Services is a multi-service social services agency offering a comprehensive portfolio of community-based support programs. The organization operates through several distinct service lines: Hollyburn Support Services provides fee-for-service professional counselling and psychotherapy; Therapeutic Care Homes offer residential support for children, youth and adults with autism and developmental disabilities; Foster Parent Support & Training provides in-home guidance for contracted caregivers; Home Share Program facilitates adult disability housing placements; Children & Family Programs deliver publicly-funded family support services; and Health and Harm Reduction Programs serve Nanaimo region. These programs work together to provide a continuum of care from preventative family support through intensive therapeutic interventions, serving children, youth, adults and families across British Columbia.

Differentiator

Problem solved

Functional benefit

Products and services

• Hollyburn Support Services (Professional Counselling) Fee-for-service professional counselling and psychotherapy for individuals, couples, families, children, and youth across British Columbia. Available in-person in North Vancouver, Surrey, Nanaimo, and virtually province-wide. Includes specialty services such as equine-included counselling, walk-and-talk therapy, ICBC counselling, and CVAP counselling. Session fees range from $60 to $170 depending on counsellor level.
• Therapeutic Care Homes Residential care services for children, youth, and adults with Autism Spectrum Disorder, developmental disabilities, and mental health challenges. Includes staffed resource homes, respite services, and adult residential programs under Community Living BC contract.
• Foster Parent Support & Training In-home support, training, and education for Foster Parents and Extended Families contracted with MCFD and VACFSS. Includes caregiver hub, protocol support line, and specialized training programs.
• Home Share Program Community Living BC program supporting adults over 19 with developmental or social challenges to be placed with full-time caregivers. Homeshare providers offer housing and support across Metro Vancouver. Compensation ranges from $1,500 to $4,000 per month based on client needs.
• Children & Family Programs Publicly-funded family support services including Family Support Services (FSS), Parent/Teen Mediation, Family Preservation & Reunification, FASD/CDBC Support, Youth Transition services, and CYSN Multicultural Family Support.
• Health and Harm Reduction Programs (Nanaimo Area) Harm reduction services portfolio including Mobile Health Outreach, Link to Treatment Program (L2T), Health Matters Clinic, and STOP HIV! testing and treatment support for Central Vancouver Island areas. Funded through Island Health.
• Sexual Abuse Intervention Program (SAIP) Counselling for children, youth, and families where sexual abuse has been disclosed, including services for risk of sexual exploitation or inappropriate sexual behaviors. Self or MCFD referred.
• Eating Disorders Program Compassionate counselling for children and youth ages 6-18 affected by disordered eating, serving Nanaimo/Ladysmith area with collaborative family approach.
• Mental Health Outreach Program Counselling and outreach for children, youth, and families with significant mental health concerns referred by Child and Youth Mental Health. Free service funded by MCFD.
• Dignity and Respect Program (DRP) Domestic abuse accountability program in partnership with MCFD using 'Invitation to Responsibility' approach. Includes individual counselling and 9 weekly group sessions over 3-4 months.
• Living in Families with Teens (LIFT Program) Voluntary counselling program for parents/caregivers of youth ages 12-18 experiencing relationship difficulties. Free confidential service funded by MCFD.

Quantifiable outcome

• CARF accreditation renewed for three years in April 2024
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• NARSF ProgramscoreStrategic or Co-development Partner · 1 April 2025Nanaimo and Area Resource Services for Families Programs acquired by Hollyburn Family Services. Provided support to individuals, youth, and families in Nanaimo region for over 30 years. Includes counselling, parent education, outreach, and harm reduction services.
• Hollyburn Support ServicescoreStrategic or Co-development PartnerRelated organization providing professional fee-for-service counselling services. Shares branding and provides counselling services in North Vancouver, Surrey, Nanaimo, and virtually across BC. Low-cost options and direct billing available through this entity.
• Hollyburn Community Services SocietycoreStrategic or Co-development PartnerNon-profit organization providing services to seniors and youth with social vulnerabilities, and victims of relationship violence in North and West Vancouver.
• Family Services of Greater VancouverminorStrategic or Co-development PartnerPartnership to deliver free Financial Empowerment Workshop Series at Hollyburn's Surrey office covering budgeting, money relationships, fraud prevention.
• Ministry of Children and Family Development (MCFD)coreOthersPrimary government funder for child and youth services including therapeutic care homes, foster parent support, family preservation, and children's mental health programs.
• Vancouver Aboriginal Child & Family Services Society (VACFSS)coreOthersIndigenous child welfare agency providing referrals and contracts for staffed resource care for Indigenous children and youth with autism and complex mental health needs.
• Community Living BCcoreOthersGovernment funder for adult services including home share programs and residential services for adults with developmental disabilities.
• Island HealthcoreOthersRegional health authority providing funding for STOP HIV/AIDS initiative, harm reduction programs, and health outreach services in Nanaimo area.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pacific Community Resources Society (PCRS): BC non-profit providing counselling, youth and family programs, and community-based social services funded largely by MCFD and provincial ministries. Directly comparable mission, funding structure, and service lines.
• Communitas Supportive Care Society: BC non-profit operating staffed residential homes, day programs, and community-living supports for children and adults with developmental disabilities. Directly comparable to Hollyburn's Therapeutic Care Homes and Community Living BC funded adult services.
• Family Services of Greater Vancouver: A large BC social-services non-profit offering counselling, family support, and community programs across Metro Vancouver. Highly comparable to Hollyburn's Family & Children programs portfolio and is already a Hollyburn collaboration partner (Financial Empowerment Workshops).
• Boys & Girls Clubs of Greater Vancouver: BC non-profit providing child, youth, and family services including counselling, out-of-school care, and family support. Comparable scope on the child-and-youth side of Hollyburn's portfolio.
• AIDS Vancouver Island: Island Health-funded harm-reduction and HIV/HCV service provider on Vancouver Island. Directly overlaps Hollyburn's newly acquired NARSF/Health Matters harm-reduction programs in the Nanaimo region.
• PLEA Community Services Society of BC: BC non-profit delivering residential care, autism services, fostering, and community living programs under MCFD and Community Living BC contracts. Closely overlaps Hollyburn's therapeutic care homes, Home Share, and foster parent support lines.

Regional players

• Family Services of the North Shore: Smaller North Shore social-services agency with overlapping parent-support, counselling, and youth programming on the same geographic turf as Hollyburn's HQ. A direct local competitor for parent-training and family-preservation contracts.

Emerging players

• Vancouver Association for Survivors of Torture (VAST): Lower Mainland non-profit providing settlement, counselling, and trauma services to newcomers and refugees. Comparable in target population overlap (vulnerable families/individuals), with a more focused refugee-and-trauma clinical niche.
• Kimmatt Consulting / Community Living Alternatives: BC-based home share and supported-living provider serving people with developmental disabilities under Community Living BC. Most directly comparable to Hollyburn's Home Share program in funding model and population.

Broad incumbents

• S.U.C.C.E.S.S. Large multi-service BC non-profit delivering settlement, family, counselling, and community services across the province and beyond. Larger and more diversified than Hollyburn, with overlapping family-counselling and parent-support lines.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/61572759165530
• LinkedInlinkedin.com/company/hollyburn-support
• Instagraminstagram.com/hollyburnsupport
• Pinterestca.pinterest.com/hollyburnsupport
• Xx.com/hollyburnfamily

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hollyburn Family Services