European Homecare

What European Homecare does

European Homecare GmbH is a German social services provider headquartered in Essen that operates and manages accommodation facilities for asylum seekers, refugees, homeless persons, and unaccompanied minor refugees. Founded in 1989 as a family business, the company runs more than 120 facilities across 11 German federal states and employs over 2,200 multilingual staff. Service offerings cover facility operations, social support, medical care, catering, security, child and youth care (Kinder- und Jugendbetreuung), and EU-funded integration and Dublin-return projects (EU-Projekte und Integrationsmaßnahmen).

Its operational stack is anchored by a custom-built web-based Verwaltungs-Software (administration software) developed specifically for refugee accommodation, including a Resident Management System for registration, barcode-based photo-ID issuance, bed/apartment occupancy visualization, and pocket-money and laundry distribution, plus an Automated Government Billing module that generates occupancy lists and invoices authorities directly. The company is ISO 9001 certified and operates with political neutrality distinct from confessional providers.

Revenue is generated almost exclusively through public procurement: European Homecare bids on tenders from German Regierungspräsidien (regional governments), Landkreise (districts), and Kommunen (municipalities) under multi-year contracts for managed care and accommodation services, with a secondary revenue stream from EU-funded professional services projects. Following the December 2023 acquisition by Serco Group plc, the company is being integrated with the Serco-owned ORS Group to form a combined European market leader in refugee care, with existing management retained and ongoing mandates continuing through the integration period.

Name

European Homecare

Legal name

European Homecare GmbH

Website

https://eu-homecare.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

European Homecare GmbH is a German social services provider operating 120+ refugee and asylum accommodation facilities across 11 federal states, employing over 2,200 multilingual staff to deliver integrated care, medical, catering, and administrative services under multi-year government contracts.

Ownership category

akta.pro rank

Product category

Social services for refugees and vulnerable populations (refugee accommodation and care)

NAICS

Temporary Shelters (624221), Other Residential Care Facilities (62399)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Refugee/Migrant Health & Resettlement Health Units (HLAJAAAJ)

akta.pro secondary industry

Medical & Caregiver Temporary Housing (Monthly) (THAMAFAF)

Keywords

• Refugee accommodation
• Social care services
• Asylum seeker support
• Vulnerable population care
• Government social contracts

Headquarters

HQ city

Essen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Government Social Services Contracts: European Homecare generates revenue through contracts with public sector entities including German federal states (Länder), districts (Landkreise), and municipalities (Kommunen). Services are procured through formal tender processes. Contracts cover the operation and management of accommodation facilities for asylum seekers, refugees, and other vulnerable populations, including associated services such as catering, healthcare, security, and social support. The company emphasizes cost-effective solutions while maintaining quality standards.
2. EU Projects: European Homecare participates in EU-funded projects for refugee work including Dublin return consultations, alcohol and drug programs, UMF (unaccompanied minor refugee) care, and residential environment work.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

European Homecare GmbH operates accommodation facilities and delivers integrated social services for asylum seekers, refugees, homeless persons, and unaccompanied minor refugees across more than 120 facilities in Germany. Its offering bundles facility operations, social counseling, medical care, catering, security, integration measures, and child/youth care under multi-year contracts with public-sector clients, supported by an internally developed web-based administration system.

Product overview

European Homecare operates as a unified social services provider offering integrated care and accommodation services. The core offering consists of Betreuungs- und Unterbringungsdienste (Care and Accommodation Services), which encompasses facility operations, social support, medical care, catering, and facility management across 120+ facilities in Germany. This is complemented by Kinder- und Jugendbetreuung (Child and Youth Care) for unaccompanied minors and EU-Projekte und Integrationsmaßnahmen (EU Projects and Integration Measures) including return counseling and integration programs. An internally-developed Verwaltungs-Software (Administration Software) module supports facility operations with resident registration, attendance tracking, and automated billing. Together these form a comprehensive suite of social services addressing the full lifecycle of refugee and asylum seeker care.

Differentiator

Problem solved

Functional benefit

Products and services

• Care and Accommodation Services (Betreuungs- und Unterbringungsdienste) Comprehensive facility-management and care services for asylum seekers, refugees, homeless people, and other vulnerable populations in Germany, bundling accommodation, social counseling, medical services, catering, and security across 120+ facilities under government mandate.
• Child and Youth Care (Kinder- und Jugendbetreuung) Specialized care services for unaccompanied minor refugees (UMF) and children in European Homecare accommodation facilities, including supervision, educational support, and culturally appropriate activities.
• EU Projects and Integration Measures (EU-Projekte und Integrationsmaßnahmen) European-funded program work covering Dublin return counseling, alcohol and drug support programs, unaccompanied minor refugee (UMF) care, and residential environment projects for refugees and asylum seekers.

Quantifiable outcome

• Over 120 accommodation facilities operated efficiently across Germany
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• ORS Group (Organisation for Refugee Services)coreStrategic or Co-development Partner · 20 December 2023European Homecare and ORS Group announced plans to combine forces under the Serco Group. The merger creates a European market leader with strong position in Germany. ORS Group, based in Switzerland and part of Serco Group plc, operates in four European countries with 2,900 employees. The integration aims to leverage synergies, expand capacities, and establish better standards for refugee care. Both companies will maintain existing management and continue current mandates without changes. The acquisition by Serco Group was completed on December 13, with integration under ORS leadership beginning in first half of 2024, pending regulatory approval.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Serco Group plc: London-listed parent of European Homecare; an international public services operator with a broad portfolio spanning justice, defense, healthcare, transport, and citizen services. Comparable at the corporate-portfolio level, with refugee care as one of many service lines.

Direct peers

• Diakonie Deutschland: German Protestant welfare association providing social services, refugee accommodation, and counseling across multiple states. Directly competes for the same Länder and municipal tenders as European Homecare.
• Caritas Deutschland: German Catholic welfare confederation operating residential care, refugee services, and youth welfare across Germany. A traditional faith-based competitor for public-sector care and accommodation mandates.
• Malteser (Malteser Hilfsdienst): German Catholic welfare and emergency-services organization operating social, refugee, and medical care programs nationwide. Overlaps with European Homecare on asylum accommodation and care for vulnerable populations.
• ORS Group: Swiss-headquartered refugee care operator and sister company under Serco Group plc, providing asylum accommodation, UMF care, and integration services in multiple European countries. Directly comparable to European Homecare and now being integrated with it.
• Johanniter-Unfall-Hilfe: Major German welfare organization affiliated with the Johanniter Order, providing social services, child and youth care, and humanitarian aid including refugee support. Competes in adjacent German care and accommodation markets.
• AWO (Arbeiterwohlfahrt): One of Germany's largest welfare associations operating nationwide social services, including refugee and asylum accommodation, child and youth services, and care for vulnerable populations. Serves the same government-tendered customer base as European Homecare.

Emerging players

• Danish Refugee Council: Large international NGO providing asylum accommodation, protection, and integration services across Europe (and globally). Comparable in mission and service mix, though funded primarily through international donors rather than domestic government tenders.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EuropeanHomeca1
• LinkedInlinkedin.com/company/european-homecare

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about European Homecare