Consumer Direct Care Network
Consumer Direct Care Network is a Missoula-based, employee-owned provider of self-directed home and community-based care services operating across 14 U.S. states, serving older adults, Veterans, and people with disabilities through state Medicaid waiver programs as a Financial Management Services provider.
- Company typePrivate
- Founded1990
- HeadquartersMissoula, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Consumer Direct Care Network does
Consumer Direct Care Network (CDCN) is a private, employee-owned provider of self-directed home and community-based care services, founded in 1990 and headquartered in Missoula, Montana. The company serves older adults, Veterans, and people with disabilities across 14 U.S. states by acting as a Financial Management Services (FMS) provider under state Medicaid waiver programs, enabling participants to hire, train, and direct their own caregivers while CDCN handles budget administration, caregiver payroll, and program compliance. Its technology platform centers on the DirectMyCare Portal (time tracking, payroll, program budget management), a public Provider Directory that matches participants with local caregivers, and Electronic Visit Verification (EVV) integration required for Medicaid billing. CDCN also offers Support Broker Services, Habilitative Services, In-Home Nursing Services in Montana, Caregiver Training, Respite Services, Veteran Directed Care, and Personal Emergency Response Systems.
The company's go-to-market is direct-to-consumer and community-led, channeled through state-specific websites (14 dedicated domains), community-based local offices, partnerships with Managed Care Organizations (MCOs), and advocacy relationships with ANCOR and Applied Self-Direction. Revenue is generated through administrative fees on managed Medicaid funds, professional service fees for caregiving and support broker work, and ancillary services; pricing is not publicly disclosed because services are funded by Medicaid waiver allocations. The company holds HITRUST CSF and AICPA SOC certifications, employs 10,000+ staff, and manages a network of 300,000+ caregivers. In 2025, CDCN transitioned to majority employee ownership through an Employee Ownership Trust, with over 30% of shares held by employees and caregivers.
Consumer Direct Care Network firmographics
Firmographics- Name
- Consumer Direct Care Network
- Legal name
- Consumer Direct Care Network
- Website
- https://consumerdirectcare.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Consumer Direct Care Network is a Missoula-based, employee-owned provider of self-directed home and community-based care services operating across 14 U.S. states, serving older adults, Veterans, and people with disabilities through state Medicaid waiver programs as a Financial Management Services provider.
- Ownership category
- akta.pro rank
Consumer Direct Care Network industry classification
Industry- Product category
- Home Healthcare Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Health Care and Social Assistance (62)
- SIC
- Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Medicare-Certified Skilled Nursing Visits (RN/LPN) (HSABACAA)
- akta.pro secondary industry
- Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ)
Keywords
Where Consumer Direct Care Network is headquartered
LocationHeadquarters
- HQ city
- Missoula
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Consumer Direct Care Network business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Financial Management Services (FMS): As a Financial Management Services provider, the company helps clients manage their program budgets and processes payroll for caregivers under Medicaid waiver self-directed programs
- Caregiving Services: In-home care services provided through self-directed programs, supporting older adults, Veterans, and people with disabilities to remain independent at home
- Support Broker Services: Navigation services in select states to help individuals understand and enroll in self-directed care programs
- In-Home Nursing Services: Skilled nursing care services in Montana, providing individualized care plans at all levels of care
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Medicaid-funded services through self-directed programs |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Consumer Direct Care Network product offering
Product offeringCore offering
Consumer Direct Care Network (CDCN) provides self-directed in-home care services, primarily funded through Medicaid waiver programs across 14 U.S. states. The company serves as a Financial Management Services (FMS) provider, processes caregiver payroll, and offers support broker, caregiving, nursing, habilitation, respite, and personal emergency response services to older adults, Veterans, and people with disabilities who direct their own care at home.
Product overview
Consumer Direct Care Network provides a comprehensive self-directed care platform offering multiple integrated services. The core offerings include DirectMyCare Portal (an online management tool for time tracking and payroll), Provider Directory (matching caregivers with clients), Caregiving Services, Financial Management Services, and Support Broker Services. Additional services include Caregiver Training, Habilitative Services, In-Home Nursing Services, Personal Emergency Response Systems, Respite Services, Vendor Goods and Services Program, and Veteran Directed Care. The company operates across 14 U.S. states as a Medicaid waiver program provider, enabling individuals to direct their own in-home care.
Differentiator
Problem solved
Functional benefit
Brands
- DirectMyCare: Online portal for managing self-directed care services, including caregiver scheduling, time tracking, and payroll processing.
Products and services
- DirectMyCare Portal Online portal for clients and caregivers to manage self-directed care services including time tracking, payroll processing, and program budget management.
- Provider Directory Online directory connecting individuals who need in-home care with local caregiving professionals, allowing caregivers to create profiles and clients to search for care.
- Caregiving Services
Quantifiable outcome
- Clients served across 14 states with millions of clients served annually
- +2 more outcomes
Companies that use Consumer Direct Care Network
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles4 records
Consumer Direct Care Network technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Consumer Direct Care Network partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- ANCOR (American Network of Community Options and Resources)coreANCOR is a national trade association for providers of services to people with disabilities. Consumer Direct Care Network partners with ANCOR for DSP recognition initiatives including DSP of the Year Awards and advocacy for Direct Support Professionals nationwide.
- Applied Self-DirectioncoreNon-profit organization focused on advancing self-directed care. CDCN leadership participates on Applied Self-Direction's advisory and policy committees, contributing to the advancement of self-direction best practices and policy development.
- Medicaid Waiver ProgramscoreState Medicaid waiver programs provide funding for self-directed care services. CDCN serves as Financial Management Services (FMS) provider, Support Broker, and care provider across 14 states through these programs.
- Managed Care Organizations (MCOs)coreMCOs contract with CDCN to provide self-directed care services to their members. CDCN works alongside MCOs to help individuals access the care they need.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Consumer Direct Care Network competitors and assessment
Company assessmentDirect peers
- Public Partnerships LLC (PPL Corporation): A direct competitor in Financial Management Services (FMS) for Medicaid self-directed care programs across multiple U.S. states. Closely comparable business model — acting as fiscal intermediary between state Medicaid agencies, participants, and caregivers.
- GT Independence: Direct peer in self-directed Medicaid FMS, serving individuals with disabilities and elderly populations across multiple states. Highly comparable service offering focused on participant-directed care programs.
- Acumen Fiscal Agent: Direct FMS competitor providing fiscal intermediary services for Medicaid self-directed programs in several states, with comparable focus on participant-direction and caregiver support.
- Palco: Direct peer offering FMS and self-direction administrative services for state Medicaid HCBS waiver programs, overlapping significantly with CDCN's financial management and support broker offerings.
Broad incumbents
- Aveanna Healthcare: Large public home health and personal care services provider operating across multiple states. Broader and more diversified than CDCN, but competes in the same home and community-based care delivery space.
- Addus HomeCare: Public personal care and home health provider serving Medicaid and Medicare populations across multiple states. Comparable in serving elderly and disabled populations through Medicaid-funded in-home care.
- Help at Home: Major personal care services provider focused on Medicaid HCBS waiver populations, with significant multi-state presence. Closely comparable customer base (older adults, persons with disabilities on Medicaid).
- BrightSpring Health Services: Large diversified home and community-based services platform offering home health, hospice, pharmacy, and behavioral health. Broader portfolio than CDCN but overlapping in Medicaid HCBS personal care services.
- Pennant Group: Home health, hospice, and senior living services provider. Adjacent in the home-based care delivery space with overlap in elderly and post-acute patient populations.
Others
- Modivcare: Provider of non-emergency medical transportation, personal care, and monitoring services for Medicaid and Medicare populations. Adjacent ecosystem participant serving overlapping Medicaid beneficiary populations with complementary services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Consumer Direct Care Network social profiles
Digital presenceConsumer Direct Care Network compliance and trust
Trust signalCompliance3 records
Consumer Direct Care Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Consumer Direct Care Network leadership team
Management profileNumber of profiles
Profiles6 records
Consumer Direct Care Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Consumer Direct Care Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Consumer Direct Care Network
What does Consumer Direct Care Network do?
Consumer Direct Care Network (CDCN) provides self-directed in-home care services, primarily funded through Medicaid waiver programs across 14 U.S. states. The company serves as a Financial Management Services (FMS) provider, processes caregiver payroll, and offers support broker, caregiving, nursing, habilitation, respite, and personal emergency response services to older adults, Veterans, and people with disabilities who direct their own care at home.
Is Consumer Direct Care Network a public or private company?
Consumer Direct Care Network is a private company. It is classified as management employee owned and is currently operating.
When was Consumer Direct Care Network founded?
Consumer Direct Care Network was founded in 1990. It employs 5,001 to 10,000 people.
Where is Consumer Direct Care Network based?
Consumer Direct Care Network is headquartered in Missoula, United States, in the North America region.
How does Consumer Direct Care Network make money?
Four revenue lines are on record. Financial Management Services (FMS) is the primary driver. The others are caregiving Services, support Broker Services and in-Home Nursing Services.
Who are Consumer Direct Care Network's main competitors?
Direct peers on record are Public Partnerships LLC (PPL Corporation), GT Independence, Acumen Fiscal Agent and Palco. Broad incumbents are Aveanna Healthcare, Addus HomeCare, Help at Home, BrightSpring Health Services and Pennant Group. Modivcare is listed as an others.
Does Consumer Direct Care Network have an API?
No public API is recorded for Consumer Direct Care Network.
What industry is Consumer Direct Care Network in?
Consumer Direct Care Network's product category is Home Healthcare Services. Its primary akta.pro industry code is HSABACAA, Medicare-Certified Skilled Nursing Visits (RN/LPN), with a secondary code of HSABAHAJ, Private Duty 24/7 Nursing (RN/LPN) In-Home Care. Its NAICS code is 62412 and its SIC code is 8082.