What Comms Multilingual does

Comms Multilingual Ltd. is a UK-based specialist language services provider headquartered in Epsom, Surrey, founded in 2003 and operating as a private limited company registered in England and Wales. The company delivers translation, localisation, transcreation, multilingual desktop publishing, voiceover/dubbing, subtitling, remote interpreting, and regulated-content services (linguistic validation, translation verification, translatability and bias review, and SME review) across more than 100 languages, executed through a curated global network of over 2,000 specialist freelance translators. Its core technical stack centres on Computer-Assisted Translation (CAT) tools, the Plunet Translation Management System for project management, secure file transfer, and invoicing, and a dynamic normative data collection platform used to assemble country-level norm groups for psychometric assessments with built-in response quality filtering. All translation processes are certified to ISO 17100.

The business serves global enterprise clients in regulated, high-stakes verticals: psychometric testing and HR technology, certification and credentialing, life sciences and clinical trials, clinical assessments, e-learning, software localisation, and marketing/PR. Customer engagement is exclusively direct and consultative — quote-based project pricing, no public tier or rate card, multi-year contract cadence, and no self-serve channel. Sales reach enterprise buyers through industry conference sponsorship (ATP, I.C.E. Exchange, e-Assessment Association, E-ATP, AHRI NCE), direct outreach, an inbound enquiry pipeline supported by a multilingual website (English/French/German/Spanish), a Mailchimp newsletter, and free downloadable guides as lead magnets.

Revenue is generated through professional services fees across five streams: core translation and localisation, specialist assessment services (psychometric test translation, linguistic validation, normative data collection), AI translation with human post-editing (MTPE), multimedia services, and remote interpreting. Pricing is determined per project by word count, language pair complexity, specialist domain requirements, and turnaround time. The company employs 11–50 people and is led by Sue Orchard (President & CEO), Sonia Sala (Managing Director), and Steffie Danquigny (Business Development Director), with ownership appearing to be founder/management-held on the basis of no disclosed external funding.

Name

Comms Multilingual

Legal name

Comms Multilingual Ltd.

Website

https://commsmultilingual.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Translation and Localisation Services

NAICS

Translation and Interpretation Services (54193), Translation and Interpretation Services (541930)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Localization Technology & Workflow Services (TMS, CMS, Automation) (MPAAANAI)

akta.pro secondary industries

Content Localization, Translation & Transcreation (BPAFAIAH), Translation & Transcreation Services (Script/Dialogue Adaptation) (MPAHAFAD), Machine Translation & Multilingual NLP (HDAAADAD)

Keywords

• Specialist translation services
• Language localisation solutions
• Psychometric assessment translation
• Certification exam translation
• Multilingual typesetting and DTP

Headquarters

HQ city

Epsom

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Translation and Localisation Services: Core professional translation services across 100+ languages delivered through a network of 2,000+ freelance translators. Projects range from single-language document translation to complex multilingual projects requiring DTP and quality control. Revenue is generated on a per-project basis, scoped by word count, language pair complexity, specialist domain requirements, and turnaround time.
2. Specialist Assessment Services: High-value specialist services including psychometric test translation, linguistic validation, SME review, normative data collection, and translation verification. These services command premium pricing due to regulatory requirements and the need for subject matter expertise in sectors such as clinical trials, credentialing, and certification examinations.
3. AI Translation & MTPE: AI-enhanced translation with human post-editing offered as a hybrid service for appropriate content types, providing a more cost-effective option for lower-stakes materials such as general HR policies and internal communications.
4. Multimedia Services: Voiceover, dubbing, subtitling, and closed caption services for training videos, animations, and presentations. Delivered by native-speaker linguists using industry-standard software on multiple platforms.
5. Remote Interpreting: Real-time communication facilitation via Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI) across multiple industries including business, healthcare, HR, and legal. Billed per session or on a contract basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Comms Multilingual provides specialist translation, localisation, adaptation, multilingual communication, and remote interpreting services across 100+ languages. The company focuses on high-stakes content for regulated sectors, including psychometric assessments, certification examinations, clinical trial instruments, and marketing materials, supported by a network of 2,000+ freelance translators and ISO 17100-certified processes.

Product overview

Comms Multilingual is a high-quality language solutions provider offering a comprehensive portfolio of specialist translation and localisation services for high-stakes sectors. The core offering spans document translation, website localisation, transcreation, multimedia services (voiceovers, dubbing, subtitling), and expert review services (SME review, linguistic validation, translation verification). AI Translation & MTPE Services, Translatability and Bias Review Services, and Translation Verification function as specialist add-on modules that augment the core translation workflow for clients with regulated, psychometrically sensitive, or complex content needs. All translation processes are certified under ISO 17100.

Differentiator

Problem solved

Functional benefit

Products and services

• Translation Services Human translation and proofreading services delivered by a network of over 2,000 experienced freelance translators across more than 100 languages. Projects range from small single-language documents through to complex multilingual projects requiring DTP and rigorous quality control, targeted at enterprise clients.
• AI Translation & MTPE Services AI-powered translation combined with human post-editing (MTPE) for improved efficiency, recommended for lower-stakes content. High-stakes materials such as psychometric tests and certification exams still require full human translation for accuracy and legal defensibility.
• Remote Interpreting Real-time language interpretation via Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI) enabling cross-language communication without the interpreter's physical presence, used in business, healthcare, HR, legal, and training contexts.
• Website Translation and Localisation Translation and localisation of websites from static pages through to email marketing campaigns and multimedia videos. State-of-the-art CAT tools support work in HTML, XML, and custom content management system exports.
• Transcreation Recreation of marketing content such as slogans, campaigns, and brochures in another language to ensure maximum cultural and communicative effect, guaranteeing messages resonate as if originally created for the target market.
• Multilingual Typesetting & DTP Multilingual desktop publishing and typesetting for professionally designed materials created in Adobe InDesign, Illustrator, or Quark XPress, delivering fully translated and laid-out PDF files ready for publication.
• Voiceovers & Dubbing Native-speaker voice over and dubbing for training videos, animations, and presentations, delivered in multiple languages using industry-standard software across a variety of platforms.
• Subtitling & Closed Captions Professional multilingual subtitling and closed caption services for video content, supporting accessibility for deaf and hard-of-hearing audiences while enabling global reach and improved viewer engagement.
• SME Review Subject matter expert review service providing native-speaker SMEs across a range of areas to review existing translations against original content, ensuring translations undergo the same level of expert scrutiny as the original source material.
• Linguistic Validation Highly specialised service for regulated industries ensuring translations meet strict linguistic and cultural standards, including forward and back translation, cognitive interviews, and concept elaboration as part of the validation methodology.
• Translation Verification Service ensuring accuracy, consistency, and quality across translated content through detailed linguistic checks and expert review, validating that translations faithfully represent the source material.
• Translatability and Bias Review Services Review service helping content perform effectively across languages while identifying and reducing potential cultural and linguistic bias, particularly relevant for high-stakes assessments and regulated content.

Quantifiable outcome

• Testimonials report that clients receive consistent positive feedback that translated assessment content is 'impeccable' and indistinguishable from original source content — with candidates surprised translations were not developed in their native language.
• +2 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability6 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Association of Test Publishers (ATP)coreStrategic or Co-development PartnerComms Multilingual is a proud sponsor and exhibitor at ATP's annual Innovations in Testing conference, which is described as a key industry event bringing together assessment professionals. The company has participated for multiple years (2024, 2025 in Orlando, 2026 in New Orleans). The partnership involves sponsorship, exhibition booth presence, and thought leadership participation at the conference.
• e-Assessment AssociationcoreStrategic or Co-development PartnerComms Multilingual is a sponsor and exhibitor at the International e-Assessment Conference (hosted by the e-Assessment Association), attending events in 2025 and 2026 in London. The company is positioned as a specialist language solutions partner for the digital assessment, learning, and credentialing sectors.
• Institute for Credentialing Excellence (I.C.E.)coreStrategic or Co-development PartnerComms Multilingual sponsors and exhibits at the I.C.E. Exchange conference, described as one of the most important credentialing conferences in the world. The company has a long tradition of attending, with participation in 2025 in Phoenix and prior years. Booth 306 was their presence at the 2025 event.
• E-ATP (European Association of Test Publishers)coreStrategic or Co-development PartnerComms Multilingual attends the E-ATP annual conference (Dublin 2025, Berlin prior). CEO Sue Orchard and team members participate in this key assessment community gathering, which focuses on quality control, cultural accuracy, and the evolving role of AI in assessment translation.
• PlunetcoreTechnology or IntegrationPlunet is the translation management system used by Comms Multilingual for managing client and vendor databases, project management, secure file transfer, quote generation, and client invoicing. Clients receive personal Plunet accounts for raising requests and tracking project progress.
• Russell & CominorImplementation/ SI/ Consulting PartnerRussell & Co is the company's chosen accounting and payroll company. Details of financial transactions, including personal information related to employees, vendors, and customers, are shared with Russell & Co for payroll and accounting purposes.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Acolad (formerly AMPLEXOR): Acolad is a global localisation company offering translation, transcreation, and content services with strong life-sciences and regulated-industry specialisations. It is a direct peer serving similar enterprise verticals with comparable translation, DTP, and multimedia capabilities.
• Straker Translations: Straker Translations is an AI-enabled translation services provider serving enterprise customers across multiple industries. It is a directly comparable mid-sized translation services peer with overlapping enterprise GTM and technology-augmented delivery model.
• LanguageLine Solutions: LanguageLine Solutions is a leading provider of interpretation and translation services, particularly known for over-the-phone and video remote interpreting. It is a direct peer in remote interpreting services (VRI/OPI) and enterprise language access, complementing Comms Multilingual's remote interpreting offering.
• Acutrans: Acutrans is a US-based translation and localisation agency offering certified translation, interpretation, and multilingual DTP services to enterprise and government clients. It is a comparable boutique LSP with similar enterprise services and quality certifications.
• Hogarth Worldwide: Hogarth Worldwide is a marketing production and transcreation agency within WPP serving global brands. Its transcreation and multilingual content production services are highly comparable to Comms Multilingual's transcreation and marketing localisation offerings.
• Welocalize: Welocalize is a translation and localisation company offering enterprise services across content, life sciences, and regulated industries. Its services, technology stack, and customer profile closely mirror Comms Multilingual's enterprise translation, transcreation, and linguistic validation offerings.

Broad incumbents

• RWS Holdings: RWS is a global content solutions company spanning translation, localisation, and intellectual property services. Following its acquisition of SDL, RWS operates dedicated regulated-industry and life-sciences divisions that directly overlap with Comms Multilingual's certification and clinical trial offerings.
• Lionbridge: Lionbridge is one of the world's largest language services providers offering translation, localisation, and interpretation across all major verticals. It is a broad incumbent that overlaps with Comms Multilingual across translation, transcreation, and assessment/life-sciences specialisations but operates at vastly greater scale with proprietary technology.
• TransPerfect: TransPerfect is one of the largest privately held language services and translation companies globally. Its Translations.com and Life Sciences divisions directly compete with Comms Multilingual across enterprise translation, certification, and clinical trial localisation at much greater scale.

Emerging players

• Smartling: Smartling is a translation management and localisation platform combining AI-enabled translation technology with professional services. It overlaps with Comms Multilingual's website/software localisation and CAT-tool-enabled workflow offerings, representing an emerging technology-led competitor.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/comms-multilingual-ltd
• Facebookfacebook.com/commsmultilingual

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comms Multilingual